I go here for my T-Mobile Tuesday freebies and it's alright. I do miss the location further up El…read moreCamino, but I guess Hillsdale will have to do. It's a small store with usually 2-4 employees around, but for some reason I sometimes have to wait even if there's only like one other customer in the store. They've been good lately about not making people picking up freebies wait. But I've definitely had to wait almost half an hour before just because there were other customers being slow as hell. The location is on the lower floor, near the MAC Cosmetics store, kind of on the opposite side of The Cheesecake Factory. You'll see a T-Mobile logo on the outside of the mall, as it's the first store to the left after walking in from the outside entrance.

Joshua Garcia provided the BEST customer service, he is so professional, knowledgeable and…read moreefficient. We were trading in my son's Android phone for an iPhone. Joshua explained all of our options and clearly told us the pros and cons of different options. He also was very transparent; he wrote down the monthly cost of each option (I am a visual learner and have a bad memory so that really helped me). And then he walked us through the data transfer process. There was a lot to go over, but he worked as fast as he could. I was very impressed and hope that I can work with him again the next time I visit this store.

Senior citizen being forced to CHANGE phone because Apple doesn't want to support iPhone 11. I…read morepurchased a new iPhone and needed my carrier to transfer existing information from one phone to the new iPhone. Melvin at the Millbrae Verizon outlet offered to help me. Even though chronologically we are decades apart in age, Melvin conversed with me about upcoming Mother's Day plans to what kind of case I wanted for the new phone (unfortunately this store was out of stock in the style that I wanted. What I found engaging about Melvin was that he didn't have to make any effort to talk, we could have both sat there in deafening silence while "things uploaded". Instead he made it enjoyable and therefore I will not only return to this store if I need assistance but also recommend this Verizon store to all of my friends.

My experience began with a disappointing call to Verizon's phone customer support, which…read moreunfortunately didn't resolve my issue and still required an in store visit. This five star review is specifically for Jullian at the Verizon store in Milbrae. While there was one other employee present, Jullian was clearly the one running the store, handling about six customers waiting back to back and doing so with calm, professionalism, and focus. Even though my transfer PIN request required a corporate office, he went above and beyond trying to find a workaround rather than simply turning me away. His multitasking, critical thinking, and customer service were outstanding. Jullian represents the level of service that defines a great store experience and sets the standard ALL Verizon stores should aim for.

I walked into the office of Boost Mobile in San Mateo on 3rd Ave to pay my cell phone bill after my…read morecredit card company put a hold on my account due to suspicious activity. My cell phone bill is a reoccurring transaction on the card. But the big shark company which is still digesting swallowing Discover card recently, put a hold on my payment to Boost Mobile resulting on greedy Boost Mobile shutting my phone down WITHOUT warning. I received an e-mail notification AFTER the service was disconnected. A long FRUSTRATING, UNFRUITFULL, and TENSE call with the card company using a friend's phone, I was left with one option, walk into the Boost Mobile office and pay the bill in person to restore my service. We all know that all businessess charge a fee for paying late. Well.... BOOST MOBILE CHARGED ME A $4.00 FEE FOR PAYING THE BILL IN PERSON. SHAME ON BOOST MOBILE.

I went in to this store and the young lady couldn't help me at all ( she was distracted with…read morepersonal calls)so she sent me to their new store on 3rd St in San Mateo. I explained my problem to the young lady there. She went to my account and then searched in trouble shooting for the fix. She was very patient and helpful. After about 30 minutes she had the answer and I was able to receive emails again. She was great! I did not get her name but she working at 2 PM on 13May22. She deserves a raise. She understands customer service. She has a bright future. The other one on 4th...not so much. She should be let go.

My Iphone X had a major cracked screen…read more I reached out to Antonio and he got back to me right away. He came out and I kid you not, my cracked screen was repaired in less than 15 minutes. I noticed that the top left part of my front screen had begun to lift up about a week later. Right away I called Antonio and he came out to my work and repaired my screen again in less than 10 minutes. Fast, efficient service. I would highly recommend Antonio for all your Iphone repair needs. Thank you Antonio!

Great service and turnaround time. They did a great job fixing my iPhone back glass. Will use their…read moreservices again. Thank you fabrizio

Great service. Took my granddaughter's IPad for repair as would not charge. He tested it and said…read moreour charging cable was the problem. Gave me a new one at no charge. Also would not take any money for checking the iPad out. I left with the IPad issue fixed in about 5 minutes' time. Highly recommend him. He will have all our business from now on.

It isn't real often you come across this level of integrity so it really makes a strong impact with…read moreme. We became a customer on computer services and were very pleased with the level of service and care. Thanks for your support Max.

Have bought all of my tv's from video only. Multiple locations. As usual. Went in told them what I…read morewanted. No upselling. Just what I wanted. 65" Samsung, sound bar and wall mount. Out the door in 20 min. Happy camper.

Gabe was a terrific help. I was looking to upgrade my plasma TV. I called Video Only and talked to…read moreGabe. He knew the status of the market and gave me a great price. My timing was such that I didn't need it for another month, so I paid a visit to see what I was buying. Gabe was there and showed me around, and he was pleasant, friendly and knowledgeable. He also referred me to a guy who could deliver and install the TV, which worked out quite well. I love my new TV and am very glad I called Video Only!

Good people and very technically savvy. For sure this is the place to go if you any computer…read moreissues. I also like the professionalism. Thank you Alifano! You guys really helped me get back up and running.

Certainly MY one-stop for computer help! All of the techs are professional and qualified, and I…read moredon't want to leave anyone out, but I have to highlight my experience with Ian and JP! (Sorry, Mike, you're The Man, but lately I feel you're getting out-shined by your brilliant team!) Yes I said it. When my hard drives on laptop and desktop needed an upgrade, I called Alifano Technologies. JP helped me, first by explaining my options, then by installing the drives and migrating the data. What I was impressed by most , is that JP really took an interest in customizing my needs. He asked me questions to determine my data needs, and then created a solution that was the best fit for my use and budget. When I stopped by to pick up my computers, JP sat down with me (for like 30 minutes) and explained how to manage my data, effectively back-up my laptop and desktop, and made recommendations based on my personal preferences. It was cool that he really listened and then made relevant suggestions to my unique situation. We use Alifano Technologies for our small business too. Because it doesn't make sense for us to have a full time IT guy, we just call Mike and he comes out or sends one of his guys. They do a great job hosting our website and email. Sure, we could employ some massive faceless company to try to save a few bucks, but it is SO worth it to have a local, responsive team. It's so much better to call Mike and Courtney right here, instead of dealing with an offshore call center. To sum it up; they care, they treat you like an individual, they will work persistently to solve your problem, and once you experience this level of service you will not want to goof around with some other geeks.

Initially, I thought I was going to be taken care of by Khan and Tris which is also Technology…read moreConsulting Group. However, the bad experience I had with the Lenovo Repair Depot in TX continued on with the unforeseen circumstances being handled poorly. My Thinkbook's SSD (solid state drive) gave out and was replaced in TX. When I got the laptop back, it was just a black screen when powering on. I chose to bring it here as a local authorized Lenovo repair place thinking I'd get it back much faster than sending it to TX again. Khan initially thought it had no OS installed. So I had Lenovo in TX send me a thumb drive to install. Since, they do not do that here. While my laptop was there, Khan checked it out and apparently it did have an OS installed. The laptop turned on, and I just needed to set it up again. I took it back, and set everything up like new. As I was installing all my programs again and updating, restarting was necessary, but all I got was a black screen every time and had to turn it off manually. So, of course I brought it back to be repaired that Friday on Halloween. Tris asked if I could return it, but I couldn't. (I would if I could have.) So he said the motherboard (whole system) would need to be replaced, and he would order the part from Lenovo. The timeline set forth for me to pick up my laptop was to be next Wednesday at the latest. It could be fixed the same day the part was received. I thought that was reasonable. However, the part never came on Monday, and I didn't bother checking in on Tuesday. Wednesday rolled around, and the part still hadn't arrived when I called. I was taking off for the weekend. So I didn't bother following up Friday, and thought for sure it would be done by Monday. Well, Monday came and I was told they didn't know where the part was. Someone had signed for it, but it wasn't them. A FedEx investigation would have to be done. I was assuming they weren't going to wait for this part to be found but maybe they were! I don't understand why another week and a half went by after this. The following Monday, November 10, I kept calling to inquire about the repair status. Several of my calls were ignored when previously my calls were answered. (They probably saw my number on the caller ID.) Eventually, I left a message and my call was returned via voicemail telling me they were trying to get a new part through Lenovo. I was unable to pick up the call at the time. What that meant, I couldn't tell you. Wouldn't you just call, order another part and know it was on the way?? When I returned Tris call and asked what the problem was about the part, he said they were ordering the part again, and Monday, November 17th would be the new date it would be ready. Before this conversation, I'd been trying to get a straight answer throughout the previous week and was unable to get one until calling incessantly and leaving messages to be updated. Well Monday the 17th came and went with no call. I kind of just gave up and was exhausted trying to chase them down for answers. They were no longer answering my calls, and I was tired of leaving more messages. Wednesday came, and Khan calls me about 12:30 in the afternoon to tell me I can pick up my laptop by 1:45 or get it on Friday. Coincidentally, I was available and not busy with work! So, of course I put off whatever else I was doing to pick it up. I didn't even want to know what the deal was with Thursday and certainly did not want to wait until Friday. So November 19, Wednesday, I was picked up my laptop with new motherboard installed. I appreciated Tris coming from his back office to greet me with Khan and let me know to call them if there were further issues. By now, my laptop was in their possession for two and a half weeks. I went home and proceeded to get my computer up and running again. The minute I tried to switch it on, it went to a black screen. I was in disbelief but turned it off and on again. It finally turned on correctly, but it only restarted once. I decided I would not bring it back here but wanted to hear from Khan or Tris what else might be the problem. (I had decided I'd just send it back to TX.) So when I called Lenovo tech support, I could give them some insight. Well, as usual they ignored my calls. So I decided I would no longer be contacting them for anything in the future. They are nice guys but did not handle the situation transparently and professionally. No one should have to wonder what is going on with their repair or be notified to pick it up with only an hour window. Warranty or not, I would not return here for any future computer woes.

With a choice of 3 SF area Lenovo commercial laptop warranty repair options, I sure am glad I gave…read moreThe Computer Guys a call. Very helpful, friendly, accommodating, efficient, and competent. Got my computer back in working order without having to ship it to Lenovo for a week or more. Plus it is just down the road from It's It, so you can get a working computer and an ice cream sando!