Twenty months later, the battery they put in my Pixel 6A is still doing fine. I was having trouble…read moreplugging in the charging cable, so I brought it back. They cleaned the dirt and pocket lint out of the USB-C port (they have a microscope, so they got all of it), and didn't even charge me. Definitely my go-to place for phone repair.

My new spot for any device repairs. They previously did my daughter's IPad and they just recently…read morerepaired her phone. The people here are very friendly and knowledgeable. They explain in depth what issue is, how to avoid that issue from happening again and give great tips. Sell accessories and unlocked phones as well. They have couches to sit and wait inside as well. If you need a great quote on a repair make sure to stop by Tech Loop in downtown Menlo Park

Where do I begin…read more.. We had an activation issue with a new phone that ended up deactivating both my phone and my daughter's. We were completely dead in the water. We went to the AT&T store at Sequoia Station for help. When we walked in, there were 4-5 employees standing near the door talking. After an awkward silence, someone finally asked what was going on. Felt like we were interrupting them. I explained the situation, and without even looking at the phones, one employee immediately said, "It takes two days before anything can be done." No troubleshooting, no attempt to help, just a quick dismissal. As an IT manager, that response was extremely frustrating. We weren't expecting miracles, just effort and basic troubleshooting. None was offered. I would be embarrassed as to the support in that establishment as a manager As i could not believe it was that bad, we left and drove to the Belmont AT&T store, which we had used in the past, just a bit farther. The difference was night and day. A gentleman greeted us immediately, listened carefully, took all three phones and said, this is a simple fix. In less than 10 minutes, all phones were working again and my daughter's new phone was properly activated and ported with the correct number. That is what real customer service looks like. I will never return to the Sequoia Station location and have already told daughter same and pas to your friends to avoid it. If something truly can't be fixed, that's understandable, but this clearly could have been resolved with the right skills and willingness to help.

This store sucks because they never have enough people in here. I come and have to wait at least a…read more1/2 hour everytime. Today it's 45 minute so far. They try and be nice but know they're understaffed. I like the employees but the franchise needs more employees. Stop cheating out scummy franchise owners. Pay a living wage and good people will work for you! Update 60 minutes. Still waiting to pay my bill. This place sucks but is across from my house. I'm too invested to leave now Don't go here unless you have time to kill

They have good experience, good quality, nice attitude, fair price, and applied discounts on my…read morerepair.

I went from a broken screen that affected the overall performance of my phone, but the screen is…read moreworking perfectly fine now and with great high quality, the whole process was ~15 minutes and with a reasonable price.

Fast, painless fix -- highly recommend! Cracked my iPhone…read morescreen and was dreading the whole ordeal, but this place turned it around way faster than I expected. Walked in, got a quote upfront, and had my phone back looking brand new within the hour. Screen quality feels exactly like factory original, no weird touch sensitivity issues or discoloration. Staff was friendly and clearly knew what they were doing -- no upselling, no runaround. If you need a quick, reliable screen repair, this is the spot. Will be back if I'm ever clumsy enough to need it again!

Thank you for fixing my phone's screen so quickly! It literally took only 30 minutes…read more The service was fast, professional, and affordable. My phone works perfectly again, and I'm very happy with the repair. I would definitely recommend this shop!

The customer service rep (Juan Lara) provided excellent technical support when we went into the…read morestore for help setting up a new phone. He was professional, courteous and very patient with our questions. Based on this experience, I highly recommend this location.

We made an appt. to review the details of our new phones. Noel was great to work with. He went out…read moreof his way to help us out. He seemed to really care of our needs & concerns.He was very knowledgeable and went out of his way to best service us.

Amazing place, great service. They replace my phone screen protector in a flash!! I'm glad i found…read morethis place !!!

I walked into this store today to get a price to replace my screen on my Google Pixel XL today…read more After a year of dropping it my poor phone had dozens of hairline fractures on it. The man behind the counter apologized for not having the screen in stock but would order one for me. I handed him my phone so he could figure out what screen to order. He looked at it for less than a minute and smiled. He said "your screen isn't cracked, your screen protector is" I was wondering why the screen protector came in a 3-pack! If he had said - it's $250 and you have to prepay, I would have. I'm really happy to report that this phone repair shop in downtown Burlingame is run by a smart and honest man. I will definitely do business with this store in the future. Can't thank him enough. My phone looks brand new!

great to have this local service and have a batt out in my iphone while i wait instead of sending…read moreoff to apple. good price, totally fixed the problem

Beware -- A Cautionary Tale…read more We had an unfortunate and horrible experience at a time when we were most vulnerable, and we were taken advantage of. My work phone suddenly stopped working, and I needed it for my job. I hate to single out one person, as perhaps it's a cultural problem at this place, but Eddie was kind and reassuring at first. He said he tried everything, including cleaning the port, changing the screen, and replacing the battery, but told us the phone was gone for good. He offered to sell us replacement phones, which we declined. We paid for the diagnosis and took our supposedly dead phone home. As a last resort, we pressed the reset button several times, and on the fifth attempt, the phone came back to life. While we were overjoyed, we also felt cheated and let down by someone we'd trusted as a professional and an expert. When we called back for a refund, Eddie denied ever opening or diagnosing the phone, and hung up on us. We learned an expensive lesson and want to share it so no one else gets cheated the way we were.

Had THE BEST customer service experience with Jen yesterday! She was so kind, patient and capable…read more Give that woman a raise!

PLEASE READ THIS before switching, buying, or committing to AT&T. No matter how good the deal or…read moreoffer is...you're going to pay the difference in headache, false promises, and horrible customer service. I switched over to AT&T from T-mobile because they promised me a much cheaper rate for my 22 business lines. There was also a deal promotion where they'd pay off my old devices up to $800 per device. a) The "seamless" transition was everything but seamless and took days and weeks of porting over numbers b) Every month the statement would look different with charges that no one knew how to explain and it was NOTHING close to what was originally promised. c) The mislead and misdirected me (frankly they didn't even know) in the process of getting my reimbursement for paying $2200 OUT OF POCKET to T-mobile. p.s. It's been 6 months and I never got my reimbursement. So in summary, I spent HOURS in person and on the phone trying to understand what the heck is going in. I never got my $2200 reimbursed after 6 months, false promises, and being told the wrong instructions every time. I paid just as much as I was paying with T-mobile and really the savings is all a sham. I finally decided to pull the plug 6 months later and lost several thousand dollars because AT&T phones are locked, btw, so you have to pay them off, which btw, they make VERY challenging to do. All in all this is a failing company. They're surviving on a thread. The only thing that's keeping them alive is their name, since they've been around for 100 years. I pray that they shut down in my lifetime; they don't deserve to be around. Never again. Please don't offer me anything, interact with me, or sell me anything. If you want to see screenshots of their stupidity and false promises, DM me and i'll gladly share. Dodge a bullet and DO NOT consider AT&T in any way, shape, or form. I get NOTHING out of this review other than the hopes that I save someone the headache, money lost, time wasted, and unprofessionalism I had to bear.

Solid service and friendly staff…read more I recently received a new phone and was able to transfer everything over except my phone number which was the biggest part of my phone. Despite checking the wifi connection and trying repeatedly it still wouldn't transfer over so it called for a visit to the AT&T Store. Luckily, there was one in the neighborhood so I took a trip after work on a weekday. It wasn't busy. I was able to get service right away and I wasn't able to get the worker's name, but he was very helpful and patient with me while I figure out who is the primary user of the account. Overall, my new phone works great and I have no complaints.

Worst experience I've ever had at any store or AT&T store in my life. Padme the Indian guy should…read morebe fired. I can't believe he's an employee here. I came here to buy an iPhone 17 Pro Max to upgrade cause I've had the same phone for four years. He clearly heard me but he acted like he didn't and said I thought you wanted the 17 pro. He only showed me the phone after I paid the taxes so I couldn't get a refund. Then he tries to tell me I should lie to AT&T and try to sell them back my old phone with scratches. This guy is so shady, he literally should've been fired that day. I will never come back to this particular store ever Padme is the most unprofessional employee I ever met at any store in my life. I can't believe he made me pay for the phone first then decided to tell me afterwards a few minutes later oh by the way we don't have any promax only pros. Then he tries to get me to scam AT&T that guy should've been fired months ago this is ridiculous. Someone like this even has a job. I'll update this post with a picture of him in the near future if I see him again. In addition to this crazy situation corporate was visiting the store while I was in the process of getting a new phone and apparently they got 4 strikes in the store cause they don't follow all kinds of rules and regulations. Beware do not visit the store for any reason and stay away from this, Indian guy named Padme who's a liar and a scammer!!!!

I can't say enough great things about Felicia at Geoffrey's in San Carlos! From the very beginning,…read moreshe has gone above and beyond to make sure my fiancé and I had the absolute best experience while choosing our rings. Her attention to detail, patience, and genuine care truly set her apart. We each now have two rings from Geoffrey's, and we couldn't be happier - not only with the incredible quality, but also with how thoughtfully everything was presented to us. Every visit feels special. The showroom is always spotless and beautifully displayed, and what I appreciate most is that I've never once felt pressured or rushed. Felicia creates such a comfortable, welcoming environment, which is rare and so important, especially when making meaningful purchases like these! We'll absolutely continue coming back to Felicia for all of our future jewelry. She's simply the best!

Kept forgetting to update. I went to pick up my items and I…read morefeel like they didnt place the missing diamond very well on my bracelet. All the diamond shine from all the angles, but the one that was replaced looks like empty space at some angles. Not sure what the quality of the diamond is or why it looks like that but fine. so be it. The ring: I asked for a service report and they didn't have it. I asked how many diamonds were loose, and they said they didn't have that information. I'm just a bit shocked that an established place doesn't have service reports for repairs? I feel like that's standard when you get work done on anything. I just feel like it was a little scammy because they didn't have a report AND couldn't tell me how many diamonds were loose and which ones. I'm sorry to say they lost my business and I'll have to search elsewhere for repairs and for a future engagement ring.