Extremely professional we were greeted at the door all I did was give them my phone number and we got in line which moved rather quickly even though they were busy All the staff was friendly and pleasant. They must like working there. I witness several different difficult customers being helped by these individuals that were patient, calm , collective and absolutely professional. I was amazed My wife and I are not tech savvy so going shopping for new phones and a new plan is extremely difficult for us and unwanted. I would rather get a root canal. Well, that all changed when we were helped by ULISES GARCIA HE WAS OUTSTANDING !!! We have been back into the store a couple of times to purchase other products because of this young man how helpful , professional and patient he was with us even although my babycould've bought the same items on Amazon at lower price. In my opinion, he needs a raise of salary. This young man was a genius with the technology helping us fix what we needed to fix. I will be back. !!! read more

Friendly knowledgeable people. They will try and help you any way they can If I had to get another temporary line, I would go back to them. Very helpful read more

I went in to get a new device to upgrade, and Javier helped us. He was hands down AMAZING! He did everything he promised and more with practically no wait time! On top of that he waived most of the fees and was so friendly! I would definitely recommend going to him!!!! Thanks Javier!!! read more

The Metro is the best. This is where I go for all my phone needs. Mo the manager here is delightful. I will always make the drive to the OC

My husband was looking into getting a new iPhone. A little weary because of the inflation going on... When we came in we were greeted and felt very comfortable.. We asked tons of questions. The manager Moe and the associate Andrew did a great job on answering all of our questions. Everything was explained to us very well and clear. We ended up being able to get the iPhone and the tablet with some accessories! we were so satisfied with our purchases. We will be coming back to upgrade my phone soon! Thank you for the easy experience! This is my new favorite spot to come every time! read more

Metro by T-Mobile - Love this time of year! - Mobile Phones Near Me - Stanton, California

I first came in, and Margarita was the best. She greeted me and I greeted her back. The best greeting I had. Then I had the privilege of meeting Andrew. Let him know that my cousin had passed, and he had the same name as my cousin, and he was very consoling to my Aunt about that. He got us the best deal for my Aunt who needs Internet. Then Jovanny stepped in, to try to help us in getting us a better rate for a senior! This staff is the best! If you need something from Metro or T-Mobile, this place is the best place to go is here! read more

If I could give 0 stars, I would. Read to the end, trust me. The entire company of Metro is terrible, from corporate to corporate stores to authorized dealers. This location is more helpful than other locations so we have made the commute out to Stanton from Riverside County many times. We have been with MetroPCS since 2009 as a family of four lines, yet their system changes the start date of your account every time you modify something significant like when the phone bill is due. So it shows my line as starting since 2011 when we definitely have been with them since 2009. This is important because when my mom's LG phone went defective, they said she has only been in the system for two years and they mistreated her stating that it doesn't show she has been with Metro for that long. My mom has owned this LG phone for approximately 9 months when it started acting defective. The phone screen would flicker or delay switching in between apps. It would need to be restarted to receive text messages and text messages that were a week old appeared. It would say "Sync not working" or "No SIM card" where there was in fact a SIM card and SD card and Google accounts for backup. She visited this location on November 20 for troubleshooting after an authorized dealer in Garden Grove tried to just sell her a refurbished version of the same phone as a solution, *sell*. An associate named Joanna factory reset the phone as an attempt to troubleshoot and assured my mom that if the reset does not solve the issues, she can return to replace it since it qualifies for the free warranty replacement under 1 year. As you can probably guess, the reset did not solve the issues after 3 weeks and my mom asked me to accompany her back to this corporate store because I am more tech savvy to support. As a full time working professional, we went in the evening this last Friday and first spoke with an associate named Andrew. My mom understandably frustrated with both device and Metro network issues explained her situation. Andrew checked the system and found that the phone was out of stock and there were no substitutes under that phone's warranty. They said the only options were to contact the LG company for their two week process of replacement or purchase an upgraded phone. It is obvious the store does not have the intention of customer support, technical support, or conflict resolution. They simply exist to sell phones and protect company budget. I asked to speak to a manager and spoke to the manager on duty, Susana. Though she was polite in comparison to Andrew, she was also unhelpful. She said there is nothing that can be done except to contact the store manager the next day. My mom then had an emotional breakdown and begged Susana to contact the manager now because her phone has not been working for over a month and she is exhausted from having to drive down to the store to get support. My mom asked why this type of support cannot be given remotely especially due to COVID, and she said it's a company policy with no further logical reasoning. Metro continues to put customers at risk by requiring them to come in person for any support, and it is important to note that the vast majority of Metro customers are low income and working class. The ethics of this company and its corporate stores are far below a humane standard. I scheduled a phone call with both Susana and her store manager for the next day at 12:30PM and all she did was credit our account $17 for the lack of network service from the last three weeks. The next day Susana calls me from an unknown number, this is also important to note. She tells me that she can offer my mom a replacement phone, a Samsung phone that is 32GB. I state that my mom has a LG phone that is 64GB and this would not be even close in comparison. She states that the other option is a LG Stylo 6 which is 64GB. I told her this is also a downgrade because my mom's phone is a LG Q7 (and Boost Mobile and other companies are giving away this subpar phone for free to new customers). I asked for credit back to the account so my mom can put money towards a new phone. She said she would call me back with an update from her store manager, who at this point has still not spoken directly to me. At 1:30PM, Susana calls me back from the same unknown number and says they cannot issue credit because it's company policy so we can either get the phone replacement or contact Metro...see photos for rest of review because over the Yelp text limit. read more

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DO NOT BUY A PHONE HERE!!! I purchased a phone here and they charged me $165. I asked and they clearly told me if you don't like the phone just bring it back. The phone kept dropping calls and when I placed calls they couldn't hear me. So I took the phone back and the manager who was super rude and unprofessional told me there was nothing he could do for me because their computer said that I had previously returned the phone for another one and that I had been refunded for it already. I was in shock at the lies he was willing to tell just to not have to exchange the phone. I had another phone from ATT which I bought and asked if they could hook it up. They said it would be $35. I paid the $35 and they then told me the phone was locked (another lie) and that they could not refund my $35. So I go to try to call ATT on the phone I bought from them and he tells me its off. They shut it off to try to hook up my ATT phone and if I wanted it back on it would be $25. I didnt want to be with no phone so I had no choice but to pay it. So I went to exchange a phone - they tell me no and burn me for $60. Talk about scammers!!! I'm telling you guys - you do not want to do business with these guys. And to the jerk who did all this - karma is looking for you! No wonder you look 10 months pregnant! All bad at this shady place! AVOID them!!! WORST PHONE COMPANY EVER - READ the other reviews! Nothing has changed since 2018 - they are still the same horrible people!!! DO NOT DO BUSINESS HERE!! I AM REPORTING THEM TO THE STATE OF CA AND THE BETTER BUSINESS BUREAU!!!! read more

Over selling phones and horrible customer service!!! This place makes you feel uncomfortable. read more

Metro by T-Mobile - Trying to sell this phone for $1300 and you can get the note 20 at t-mobile for $1000 ridiculous!!!! - Mobile Phones Near Me - Stanton, California

I would highly recommend this store. There are a lot of options out there but if you want great customer service and someone to walk you through all the options without feeling rushed or pressured then look no further. read more

Remember the dude Jose I told you about from the Knott location? Well he was a Liar Liar major pants on fire and I deleted his review. He told us we could use our old Sprint phone when we signed up and talked us into a temporary free phone that we could use until we could reactivate our Sprint phone. Wrong!! Little did I know the that the first store was not a real store even. Now we were stuck with a phone that would not be a first choice. Fast forward 3 days the Mister walks into this store and Samantha and Kenny immediately try to help him. Both of them were friendly but their hands were tied because we bought from an authorized dealer not a corporate store. They also confirmed unlocked Sprint phones don't usually work. Today I went in to try to get help and explained to Kenny what Jose did to us and he called him up to see why we couldn't return the phone and explained to him the Metro way of doing things and making things right. Jose did not care. He gave Kenny the run around. Bla bla bla. Jose's manager was never there. I ended up buying the Mister another phone as part of their black Friday deal and keeping the orginal free phone. Kenny extended the new customer phone deal to us and added 2 additional lines. Kenny gave me a free phone for that 4th line as well. Although it's not a cool phone, it will still work for a 4th line. I can always upgrade later. We have our 2 old numbers then each got additional lines for business. The Mister is a service writer and does airbrushing/ graphics/tshirts/car shows on the side and I teach by day and nanny/babysit during weekends and holidays. Yes we have 4 lines now for $120 a month with Amazon Prime. Besides everyone needs a smackdown line. The enemy we had a 19 year old relationship with charged us over $250 for 3 lines. Kenny, Samantha, Maria are awesome. This is an authorized dealer. They play games in the parking lot. They have a security guard. This place is just super friendly. There is a wait here, it takes time to activate phones. But McDs is close by. Thumbs up crew. read more

Angel went above and beyond and made sure I was treated like a Valued customer who has been with the Company since 2009. He is a shining example of what an exemplary employee is and definitely should be acknowledged for how he treats and values the customers. Thank you for hiring such an awesome person. I will continue to come here just because of his AWESOME service. read more

Metro by T-Mobile View all Metro by T-Mobile 4.0 (282) $ Cell phone store in Stanton, CaliforniaClosed OVERVIEW DIRECTORY REVIEWS PHOTOS BY OWNER ABOUT Google review summary 5 4 3 2 1 4.0 (282) Reviews All professional11 corporate8 pay7 price7 +6 Sort by Most relevant Newest Highest Lowest Luis Duran 3 reviews 2/18/24 compre un Nuevo cell phone El guy me dijo que valia $200 yo tengo linea con ellos desde hace 10 años... Cuando El guy me cobro me dijo ke eran $ 350 y pregunte porque y me dijo que Todo Esta caro ya !! No me importo porq ... More Marlon Hernandez Local Guide·86 reviews·84 photos 11 months ago I was told I could get an iPhone here, walked in to find out it was true. In less than 25 minutes i got a nice piece for my 15 year old son. He loves it. Thank you MPCS Photo 1 in review by Marlon Hernandez Photo 2 in review by Marlon Hernandez Photo 3 in review by Marlon Hernandez Photo 4 in review by Marlon Hernandez +3 Edwin Margarit Local Guide·14 reviews·92 photos 6 years ago The place gets packed on weekends, over all your asked to sign in and asked to have or look around at the display of there product's on weekends I would try getting in early. Photo 1 in review by Edwin Margarit Photo 2 in review by Edwin Margarit Photo 3 in review by Edwin Margarit Photo 4 in review by Edwin Margarit +11 Duy Nguyen 9 reviews·30 photos 9 months ago Thank you Maribel for helping me transfer from T-Mobile to Metro PCS and saving me a ton of money! And for also clearly explaining everything's to me. She said she was in training but I think she did a very good job. Luis Duran 3 reviews 2/18/24 compre un Nuevo cell phone El guy me dijo que valia $200 yo tengo linea con ellos desde hace 10 años... Cuando El guy me cobro me dijo ke eran $ 350 y pregunte porque y me dijo que Todo Esta caro ya !! No me importo porq necesitaba El cell phone ese dia Cuando vie El recibo en casa me cobro un phone Case extra mobile hot spot y un extra Costo de tarjeta algo que yo no pedi!! Esto es para los Latinos que van a esa tienda vallan a otras porque ahi Te roban especialmente a nosotros que no preguntamos mucho CUIDADO,!!!! Ellos creo que agarrran commission por los que Te venden extraaaaaa que no necesitas!!! read more

I got here 20 minutes before the store opened to pay my phone bill. The ATM was not working so I stayed until they opened at 10 a gentleman came five minutes before the door opened and he got helped first. Also the employee Yal858 was late speeding through the parking lot and almost hit another car.. it took him another 25 minutes to take care of this first customer that cut in front of me. All I needed to do was pay my phone bill. This is very unfortunate. I did not get the employees name. This is his employee number that was on my receipt very unprofessional. read more

Don't shop this place, it's a bunch of dishonest liar people, they want to sell you what they want and they want to do what they want, when you are paying for the service, what a rip off if you guys can stay away from this place do yourself a favor. And definitely the worst guy there his name is Mario, he will refuse to give you the district manager number or the store manager and then he threatens you with getting you out of the store because you're asking for the district managers number. This is stupid, running a promotion on give an iPhone 6s which they refused to sell. Even though you qualify for the plant that they're promoting they will claim, they don't have any phones on hand , but then you'll see somebody after you getting phones, because mysteriously they found the phone inside storage. I went to cricket and I got an amazing treatment, absolutely no comparison service it was great and the best thing the reception on AT&T network is way better. read more

Horrible crooked place. the have no respectful and genuine people skill. Rather ignore you on the phone or in person just because they don't know how to do their job. Then give u a dirty looks to try and intimidate you... what is this gang bang 101.. wth There are all these metro store around and they seem soooo crooked and not handling the issues and ignoring them to try and piss people off makes them even more fishy smelling. Be careful this employees most likely do some horrible shit behind the scenes like save deals for their family or something , it happened to me about seven times where I get a new phone brand new . N I come home home n it does after an hour or doesn't look be, or even has many other flaws such as freezing . One advice to help people learn from my many mistakes with these metro employees if u suspect anything file a complaint. If their friend a have money buy right away . If not . It should be available to customers and not said that none are available or sold out. They leave u on a hold n don't check back that's how disrespectful they are no backbone. So my advice is call. Report them . And if u have no choices .. which u do! When u buy a phone do not I repeat!!! DO noT let them come out with the new phone unless u ask them to see the BRanD nEW box.. tell them I want to see the new box in your hand and watch them as they open it. People be scandalous n karma will get them . God bless truth discernment peace joy guidance justice forgiven but don't be stupid read more

Terrible customer service don't want to come back ever again. It's crazy how every other metro pcs has great customer service except this one. read more

Terry was super nice. So was everyone else working there from what I saw. Would totally go back to this store in the future when I need to upgrade again. read more

Totally lied to me when I called asking what time they close. The guy on the phone said 9 in a super rude tone. I show up at 8 to get a last minute gift and they'd been closed for hours. Would have came earlier if I wasn't lied to. So upsetting and unprofessional! Apparently that lazy worker doesn't care about the company or the customers. Don't go here unless you want to be straight up lied to your face and treated like a nuisance. read more

Andrew Andrew Andrew! I visited your store today to check into switching to MetroPCS and I would like to thank Andrew for making it a very easy and informative process. Switching was easy and I am very pleased with the service I have received so far. His customer service was exemplary and I would definitely recommend your location to my friends and family. I am a huge lover of great customer service and he definitely exuded awesome customer service. Even though I have other locations near me I will definitely drive the extra couple of miles to continue to receive awesome customer service, thanks again for your help Andrew. read more

Shout out to Nofee and Alix and Kerry! Thank you Team for helping me out with my replacement phone. I really appreciate your help!

Amazing! This location is the best! Every person here I have talked to, in person and on the phone, has been wonderful- in particular Valeria. She has helped me several times and is spectacular! I drive out of my way to go here because of the terrific service!!! Thank you! read more

This is my favorite metro store hands down. I was here 2 days ago purchasing phones for family members who just came from Mexico. Right away I was greeted when I walked in. There was about a 5 minute wait and shortly after I was being helped by Antonio. I love being able to go into a store and not having to deal with a pushy sales person. FIVE STARS for this guy! Very professional, patient and a great sense of humor! I knew exactly what I was going in there for. I was trying to get in and out as soon as possible. I told Antonio exactly what I needed and he had me out of there in no time. He gave me recommendations and not once did it feel like he was just trying to make a sale. I will definitely be returning to this store! Customer Service here is TOP NOTCH! read more

I went into this location today, I bought a protective case and a screen protector. I wound up coming back because I had a problem with the screen protector. Ana and Abigail were both very helpful and really went out of their way to resolve my issue. I really appreciate how patient they were with me. These two young ladies really understand what good customer service is about! They've earned a repeat customer in me. :) read more

Kenny was really nice and very helpful!!! Staff was very helpful in finding a cell phone for my sister. Great store and location! read more

My wife and I have been longtime Metro PCS customers. Last month we went to this location because it was the only corporate store that had the iPhones we wanted to upgrade to in stock. Associate Valeria was very friendly and helpful. And very knowledgeable about what our options were regarding how the upgrade would affect our current plan. The customer service provided by Valeria was second to none. We found the store be very modern, clean, and inviting. Enjoyed the new store interior look. We are loving the the new phones! We will definitely be back to this store in the future! Great deal and great service! read more

Metro by T-Mobile - Cool interior styling! - Mobile Phones Near Me - Stanton, California

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really bad customer service was been disconnected 3 times then put on eternal hold the corporate phone number and and people who work their are even worse far worse to deal with. Horrible communication skills at the corporate better but still not very good at this physical location either with the exception of the asst manager he was able to chew gum and walk at the same time the other staff seemed uninterested and incapable of addressing my concerns. the only reason this review is not one star is the managers ability to address the issue at hand and do the best he could from what he is able to work with due to horrible corporate policies tying his hands that is the only saving grace to this review the corporate phone contact zero stars the staff at this store 2 maybe 2 1/2 stars and the asst mgr here 5 stars. read more

Just awesome Samantha is totally great. The management also is so helpful. I go every time I have a problem. Thank you.

I shopped here just over 4 years ago when it first opened. The service is still fantastic up to now. They're currently remodeling and the main number is not working. Call 818-626-1888 for Geni, Store Manager. She did her homework and gave us quick answers to alot of tough questions. I just bought the LG Motion and 4G plan. I would say call for more details, but they don't answer their phones much. Happy hunting! read more

Went in to purchase one phone and walked out with two.Thank you Kenny for the great deal and setting them up for me. What a great guy and manager. read more

very bad service, get a new phone that phone was defective phone, it had only 2% charge. I want to the store in few days, to change the phone, they wouldn't charge, the will send to phone company to fix it but the they will charge me to send it to the company. Which is nonsense, they give a defective phone. don't shop this place, if u get a new phone make sure check everything, specially if your getting new phone, and if the phone have less then 20% charge don't get that phone. If the phone have less then 20% charge that means some one return the phone or something wrong with it. read more

Kenny S. Is totally awesome and so helpful!! He also was professional and kind!!! Even though hearing every body every day, he still saved the day for me! read more

I came in to this store one day and spoke with a rep (Tomas) and the manager (Kenny) they welcomed me and was able to help out. I was porting my line over and the phone I wanted was not in stock. The rep asked me to come tomorrow and someone will assist further. Came in at 7:30pm the next day. Waited for close to half an hour and my name was called. Gave him the information needed and now tells me that my port in isn't eligible for the promotion. It was not on the fine print and just made this policy on his own. He was not being professional about it since I asked him where was the policy written. Right when I was walking out the door, he gave me a snarky comment in front of customers. Being a professional myself, I walked out quietly. I went to this store since it has great reviews. Guess that's not the case as that one person made my experience bad. Antonio was his name that gave me a bad experience. read more

Well I was a little angry when I wrote my first review. I was able to get that phone hooked up the next day. Everything was taken care of. Should have updated a long time ago but I didn't put Yelp on my new phone. Two years later and still using Metro. read more

Back at Metro PCS yesterday. I have to say the staff at this store ar surprisingly friendly. I say surprisingly because Ive been with Metro for years and have been to many of their stores. Never has every member of the staff been concerned if you've been seen and had your needs met. But... What struck me as impresive in the customer service area is this. They treat EVERY customer the same. I noticed many homeless go in this store. No judgement passed no funny looks on anyones faces and the service was just the same. I guess you have to be there to see it for yourself! Sadly its not often I see or experience such good customer care anymore. I hope I get his name right... Henberto helped me with my daughters phone. Again, very knowledgeable and I left satisfied the problem was solved and if I arose again Metro would be there to make sure we were satisfied customes! I left there feeling like I put my money in the right place when I bought our new phones. I will continue to use Metro and I will continue to laugh at my sister for using Verizon. Where her bills are twice as high and their customer service sucks!! read more

Went into MetroPCs and came out with a top model iPhone ((new))!! The best deal and costumer service by Heriberto! 10/10 would recommend him to anyone! read more

I had a fantastic experience here. The store was busy and we only waited about 5 min before we were cheerfully asked if we needed some assistance. The salesperson who helped us was awesome, funny, and super knowledgeable. I believe her name was Valeria. overall, great place. :) read more

I only give 5 stars when a place absolutely deserves it. Maybe Metro doesn't deserve the 5 stars...but Jesse does. My girlfriend and I went in to get her set up with a phone, and it went from an errand to a pleasant outing. It was packed when we first came in, so we decided to try our luck at just approaching the manager for a quick question. Not only was he completely nice to my girl, he answered several questions then gave her a front of the line slip. So, already...service is great. When we came back, we met Jesse. He immediately gained half of my respect by commenting in my 'A Clockwork Orange' shirt, then gained the rest by commenting that he liked the book better. I was sold... but was my girlfriend? Yes. Yes she was. He answered all of our questions, gave her some great side advise on phone protection and kept interesting conversation between all of the computer authorizations. It was, hands down, the best phone purchasing experience we had ever dealt with. If the manager is reading this: Jesse needs a raise and a promotion. Then ,after all of that, send him to corporate HQ to teach future associates how to properly connect with customers. Stay away from the Metro PCS on CHAPMAN. Go to Metro PCS on BEACH BLVD. Ask for Jesse. Leave happy. Simple enough right? So, why are you still reading this? Get over there. Thanks guys. You too Jesse. read more

I drove all the way over to this corporate store in hopes of getting excellent customer service which I didn't get. It seems to me that Metro PCS does not make customer service or satisfaction a priority. It is more important to them to always stick to their rules without a,y exception. Thinking of taking all 3 of my lines and going to a different company all together. Very dissatisfied with this company and I have been with them for 6 years!!! read more

i went to the metro p c s store on 1st street and lyon n santa ana and the gentelman that helped us was fabulous !! his name is david and hes the nicest guy that weve ever dealt with. he was polite, nice and gave us a great deal on two tablets and a phone also. all three are working great !! thank you david for all your help at metro p c s. cinthia carter read more