Cancel

    Open app

    Search

    Metro by T-Mobile

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm

    Metro by T-Mobile Photos

    From this Business

    Recommended Reviews - Metro by T-Mobile

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

    2 years ago

    Management refused to service my Metro PCS line because he "didn't make any money with that".

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    (3 reviews)

    I came into T-Mobile, in Woodstock GA, today to switch my 2 iPhones & 2 iWatches from Verizon. I…read moreinitially interacted with Matthew Sandiford. Matthew was so patient as he tried to help me. I ended up going home to unlock my credit to facilitate account transfer. I returned later to have Shoniah Epps to assist me. She was nothing less than amazing & diligent in her efforts to successfully complete my requests of account transfer. It was such a struggle, as nothing is easy. Shoniah was so awesome as did finally successfully complete my requests! I am so grateful!! It was not a quick process!! I also interacted with Byron Brown, Sales Associate. He was so sweet!! Such a nice young man. All involved helped make what could have been a much more painful process, much better!! Thank you to all 3 Sales Associates & T Mobile for their assistance with my account transfer!!

    Non-existent customer service at this location as well as T-Mobile as a company…read more Horrific customer service at location. The manager needs to be fired. I tried to go above his head to speak to his manager but he kept giving me non-existent email addresses that would bounce back. He supposedly gave me his manager's phone number but it was a generic voicemail of a non-professional sounding female that said hi leave me a message. Lol I will never do business with T-Mobile. All they are is assake , aggravation and a MAJOR waste of time!!!!! Also I was told the ridgewalk store could do nothing to help me. They said I had to go to the Barrett parkway store so a technician could look at my phone. I've been by there four times at various times of the day and there has NEVER been a technician at the Barrett parkway location. The last time I was there the girl said " I'm sorry this never happens.'' I've been trying to get my phone fixed for a year. A YEAR!!! I've called *3 about 5x trying to get my phone repaired using my insurance. Btw I started out as a Sprint customer but then sadly they were bought out by T-Mobile. So the first time I dial * 3 the call was 47 minutes and 10 seconds long. To sum it up I was transferred to my insurance company to get my phone repaired. Was on hold with them on and off they kept asking me questions and I was finally told that they are the insurance company for T-Mobile not Sprint customers and that I was talking to the wrong company. So the other four times I quickly made sure the representative knew that I was a Sprint customer and I needed to file a claim with the Sprint insurance. They apologized and would then send me to T-Mobile insurance again who would say that they are not my insurance company. Two of the times I asked for the phone number for Sprint insurance and both times I was given the wrong number for the wrong insurance company.

    Metro by T-Mobile - mobilephones - Updated September 2026

    Loading...
    Loading...
    Loading...