Avoid Creative Computer Solutions if I couls give it 0 stars I would…read more If you are considering bringing your computer to Creative Computer Solutions for computer repair or a custom PC build, think twice before leaving expensive equipment here. My $13,000+ custom water-cooled gaming PC sat in their shop for weeks with almost no communication, repeated missed completion dates, and constant excuses. In the end, when I refused to pay for unfinished work, the owner told me to "take my stuff and get the fuck out of his store." I originally dropped my computer off at Creative Computer Solutions on January 22 for a diagnostic and was told I'd get a call within a few days once they figured out the issue. A week went by and I heard nothing. I called the shop three days in a row before finally getting someone on the phone who told me the system needed a new motherboard. Since I was already replacing that, I decided to replace the case as well and move forward with a custom water-cooling build. I brought the new parts to the shop on February 12, and Alex told me the build would be completed within 24-48 hours. Instead, it turned into weeks of missed promises and almost no communication. After another week with no updates, I tried calling the shop again and could not reach anyone. I texted through their system and received only automated responses. I have screenshots of every message showing the lack of response. Eventually Alex contacted me and apologized for the communication issues, saying it's something he struggles with personally. He then promised the computer would be finished by Friday. That Friday he texted until around 6:30 PM saying he would stay late to finish it. I told him I would arrive around 8:30 PM after work. I texted him on the way there and received no response. When I arrived, the shop was completely dark and closed. I was then ghosted until the following Monday or Tuesday. From there the same pattern repeated: more excuses, more promises, and more missed completion dates. I was told the system would be finished Thursday, then Friday, then Saturday, and none of those deadlines were met. When I finally went into the shop the following week, the workspace was in complete disarray with parts and tools scattered everywhere. My computer was still in pieces and nowhere near completion, despite being told multiple times that it was almost finished. In fact, none of the water-cooling tubing had even been run yet. The employee working there couldn't even get ahold of Alex either and mentioned he regularly has to deal with situations like this and ends up taking the heat from customers. After even more promises, I was told again that the system would be ready for pickup the next day. When I arrived at 3 PM, I was told it needed another hour and a half. I left and returned 2 1/2 hours later, and the computer was still in the exact same condition. After waiting two more hours, Alex texted again saying he was too sick to finish it that night. He then asked if I wanted to take the system and "settle up." The agreed price for a completed job was $200, yet he attempted to charge $300 for unfinished work. When I refused to pay for an incomplete job and began packing up my own parts, he told me I could not leave with my equipment. When I said we could involve the police if necessary, his response was to tell me to "take my stuff and get the fuck out of his store." After weeks of delays, missed promises, ghosting, and excuses, I had no choice but to take my unfinished custom PC and will now have to pay another professional to complete the job.

I dropped off my SPARE computer and asked them to put their virus protection (Emsisoft) on it…read more After charging me $150 and picking it up, I tried to do a scan, but couldn't because Emsisoft was NOT on my computer. If it isn't in your "Programs and Features", it's NOT on your computer. . Plus if you have Emsisoft on your computer, it will ALWAYS let you scan it. That's what you're paying for. I do have my MAIN computer's virus protection from these people and I never had a problem before. . Otherwise, their service has been good. But this time is different. . He says they don't allow any new people to scan their own computers because it causes problems. That's a lie. If I had the Emsisoft on my computer, I WOULD be able to. I've called and texted them about this but they just won't reply. . Are they just trying to steal that $150 from me? . Seems like it. Very un-trustworthy. . When you pick up your item from them, make sure you try it out before you pay them. I'm so disappointed. . I really iked them until now.

Very thorough and helpful. Unfortunately he has switched to only doing business work.read more

I have been working with Phil and his crew, from PRR computers for the past 6- 7 years now. He is…read morevery efficient and knowledgeable when it comes to anything with computers. He has helped me numerous times with my computer system at the restaurant. And quickly responds to my emails and phones calls. I will continue to do business with this company. I have also learned a lot about routers, modems, etc throughout the years, working with him. PRR Computers are simply excellent. You won't be disappointed.

They were extremely helpful and set up my new computer quickly and easily. I was switching from a…read morePC to a Mac and he set everything up perfectly and it's all working well.

Service was great. Sandro replaced my MacBook Pro keyboard and got me up and running very fast…read more Thanks

Great service I went in here and they fixed my controller for free. I highly recommend checking…read morethis place out they are very professional and reasonable.

I paid in full upfront based on clear verbal agreement about my computer repair. Once the payment…read morewas made, communication dropped and the company refused to follow through on parts on what we had discussed and agreed. Efforts to resolve the issue went unanswered. Not the level or transparency I expected.

I will start by saying I don't post many reviews, except when I have a horrible experience with a…read moreproduct or service and want to help others from experiencing what I have had to endure. This company started with professional service and recommendations. After 3 years of using this company in multiple residential and commercial locations, their service has declined. Upon hiring them to install a whole-home camera system (which they recommended as the best), 30% of the cameras started failing (they only replaced 2 of the 4 failed cameras). They abruptly stopped servicing what they sold and installed. The owner's response is, sorry, get the warranty parts directly from the manufacturer and do the work yourself. Buyer beware, don't hire this company unless you are willing to figure out the problems you are left with yourself.

Rick and the staff at Smartekz are very very helpful. They are trustworthy, fast and efficient…read more They are so knowledgeable about troubleshooting-they know just what to do when I need them most. I can't thank you enough.

LC technology is a scam. It doesn't matter if Sandisk refers them to customers. This is not a…read morecorporation. This is literally a one man operation. After scanning my software and picking up the files, the videos wouldn't play. What good does it do you to scan files if the software won't allow you to play videos or open pictures? After scanning the SD card the third time, the software deletes all files on my SD card and wiped my valuable data clean. Customer service was horrible it was as though I had to figure things out on my own through the trouble shooting process.

Excellent service. Called her out of the blue with file issues. Solved problem over the phone…read more Highly recommend.

Stephen saved my skin! I was about to lose a profitable job after damaging an expensive component…read moreon my computer when I called Computer Medics in hopes of a last minute miracle... and much to my surprise, they delivered! Stephen took the time to research my problem and walked me through the solution. Within minutes my crisis was resolved. I was spared the expense of a new motherboard and the loss of considerable income. Thank you Stephen! Rarely do I write reviews, but I am highly impressed with Computer Medics. They have earned my business.

Computer Medics of SW Florida are the BEST!!! They are professional, caring, efficient and practice…read moregreat covid safety procedures. I am so impressed with this company and especially my tech Ori Gershon. So honest and truly knows how to repair or suggest buying a new computer. They are Applie tech certified which says a lot. The best of the best - TY Ori for taking care of my computer and saving my info . Regards a Very satisfied customer Sharee T.

Friendly, professional and great price. What else do you…read moreneed? So far the best laptop repair store around the area!

Sean runs an old-fashioned biz- meaning he is reliable and has easonable prices. Better yet- he…read morefixes your electronics. Keep him open- use his shop.