Carlos Rios one of the best I've ever seen in my life. He took care of me give me the best…read moreinsurance. I would definitely come back to see him again, and again, he deserve 10 stars. please call go see him if you ever need insurance for anything.

From the owner: Our specialty is customer service. At FR, the insurance and benefits group, you are more than a…read moreclient; you are your family. We love to help those who not only need insurance but also need help understanding how insurance works and why it's important to be covered correctly.

Always friendly and great service. They also make sure I always get the best rate. Kent even…read morecontacted my insurance to help me with my payments when I didn't have the the money for payment one time.

From the owner: License Plates and Insurance in just 15 minutes all from the safety of your car! Save hundreds of…read moredollars on your car insurance right now! We are the 'go to' for car insurance in all of Western Mass. Great prices! Great Service! One stop shopping!

Russ Yusenko was my agent when my family and I lived in Western MA. he was always super helpful…read moreand made you feel like you were his only client when in fact Ormbsby is a very popular insurance agency. I really love the fact you can get your license plate right there in house without having to go to the registry. Today I had to call and get a title from an old trailer that I had in MA and now living in CA. I needed to get a title since moving and accidentally throwing out the title with the trash Russ was able to go into his computer and go on the dmv website and order me another one. He went above and beyond. I had other agents in this agency do similar things to help me out throughout the years I can't say enough good things about the entire team.

Ormsby Insurance is the BEST insurance company I have ever dealt with. When we were searching for…read morea homeowners policy, not only were the rates great, but the customer service was even better. Our agent provided us with multiple options and laid out the exact price for everything. Likewise, when I moved my auto she provided me with an apples to apples quote for my old policy, suggestions for updating my policy, and the exact differences, in price and coverage, between everything. She was fantastic! I have never had such a great experience buying insurance! I highly recommend this business.

Rana Morton is a competent and professional State Farm Agent. She recently helped me with a rather…read morecomplicated insurance issue and she worked until the issue was resolved. If you are looking for a great agent, you have found her.

From the owner: The State Farm mission is to help people manage the risks of everyday life, recover from the…read moreunexpected, and realize their dreams. License #: CT-7103864

Prompt, polite, professional, friendly and thorough service…read more What separates the companies that excel from those that don't? Those five things.

Very helpful, fast and friendly service!. Nicole helped me to make it easy and stress free.read more

Personal touch with experts team Multiple choices with insurance companies. Bill and Kim…read more listen to your needs

Bill and Company are the best. They have always provided excellant customer service to me. They are…read morea pleasure to deal with and definitly look out for their customers. I have recommended them to both family and friends over the years and anyone who ended up using them was happy with their change in agencies. I have been using Bill for 20 plus years and god willing hopefully will continue to for another 20. Respectfully, Rich Roy.

I can't even get them to answer the phone most of the time And my policy is outrageous.read more

Terrible company, the customer service is horrible. I had to reach out to the owner to express my…read morefrustration and disappointment with the customer service that was provided. After about a month I was contacted by the insurance that I was set with stating I was in debt and I was confused as to how. It was explained that a employee ( from western mass auto insurance) made a discrepancy and because of this I was in debt 1900 with my insurance, it also was explained that there was nothing they can do about this debt even after acknowledging it was their employees fault. As an employee you represent the brand and as one of their team members they should have acknowledge it was their fault and try to make it right but instead had no intention of fixing this debt that was created because of their employee. I had to discontinue all business with this place. I don't recommend this place to anyone.

had an amazing experience visiting the GEICO office in West Springfield. From the moment I walked…read morein, the staff was welcoming, professional, and genuinely helpful. They took the time to explain everything clearly, answered all my questions without rushing me, and made the entire process smooth and stress-free. I really appreciated how patient and knowledgeable they were, especially when it came to helping me understand my coverage options and find the best fit for my needs. It's rare to come across customer service that feels this personal and efficient at the same time, and it definitely left a great impression on me. I'd highly recommend stopping by if you're looking for reliable and friendly service.

Walked in to ask about a claim check. He barely looked up from his computer. More of a " What is…read moreit" than a hello. And his answer was that I needed to speak to the Estimate Officer rather than Geico anout the Check Geico sent. It's clear I'm paying too much for car insurance for this customer "care." Send in an investigator to see how he treats other customers. High premium for half of what I was covered for 5 years ago. Vacant overall customer service.

Horrible customer service. People in that office would rather do anything else but their job. The…read moreoffice may be open until 4:30, but no one there will or can do anything. Yes indeed, an office "full" of people that won't do anything because ONE person left early.

I have been a client of First American Insurance for years. They are awesome! Nancy, the…read morereceptionist has been there forever and knows my account be heart. All the girls in the office go above and beyond to get my policies right. They even go to the RMV for me, for FREE! Which is amazing, because seriously, no one wants to go there!! I have a great rate for my auto and home insurance. Plus my husband is a contractor and they just gave him an excellent quote for his liability insurance. I would recommend them over and over!