On November 4, 2025, I called Metro Hop to receive an estimate to move my household goods from NY to NC. I spoke with Chuck Connelly, Metro Hop sales rep, and he assured me that Metro Hop was a military friendly company, thereby they will not charge me any fees if my moving plans change. Chuck informed me that a deposit was needed to reserve my moving request at a discounted price. He stated that Metro Hop would not take the deposit on American Express and only on a Visa. Again, he assured me that a refund would be given if requested. On November 5, 2025 at 10:30 am, I spoke with Chuck Connelly, and clearly informed him that I was cancelling the moving request from the prior day and requested a refund of my deposit of $4931.00. He said that the deposit would be refunded in a week. I called to check on the status of the refund on November 13, 2025, and customer service representative informed me that Chuck had incorrectly added notes about calling back to attempt to renegotiate a new sales price. I informed her that Chuck had falsely added those notes. I was informed by her to submit a request for the refund in writing via email, because the refund will not be processed until Metro Hop has the refund request in writing. I sent the email, requesting the immediate refund, to the address I was given immediately after speaking to the Metro Hop customer service representative. To date Metro Hop has not refunded my money and tells me that a Visa investigation must run its course, and that usually takes 90 days. After researching the internet regarding Metro Hop reviews, there are multiple complaints of similar stories where consumers are scammed by Metro Hop. Metro Hop has lied to me and taken my money without providing any service. Please record this complaint and warn other consumers of this company's unscrupulous tactics. read more

SCAMMER!! I wish I would read all of horrible reviews before settling with this company. I scheduled a full service move from NYC to LA. the move was small so they quoted me 2900. The day they agreed to the move they didn't show up. They then came days later saying they didn't know they had to pack my stuff. I spoke with the sales rep Christian who assured me this would be a full service move. Hours later after my stuff was loaded onto the truck they said the cost would be 5700! I live in Los Angeles and was not able to be there so my realtor stepped in. Now nearly three weeks later they are holding my stuff hostage and asking for additional fees to deliver my stuff and want to be paid the remainder PRIOR to unloading my stuff. when I told him I would PAY AFTER my stuff is delivered hes threatening to hold my property for ransom. I'm going to have to the authorities involved. AVOID THIS COMPANY AT ALL COST. We should all do a class action lawsuit against them. read more

Do not book moving services with this company. The representative promised my roommate that the price for relocation was final and wouldn't change. Days before the move, even the representative that confirmed the moving date said the price was final. On moving day, the movers said it would be double the amount. When I explained what Metro Hop said, the movers worked with us and only charged 50% more but that ate up our whole budget, had to put other items in storage. When my roommate called Metro Hop the representative said we should have realized the price they gave was just an estimate, and denied that it was ever the final price, even though two representatives before the move date claimed it was. read more

No! Do not do business with metro Hop! You're hearing it from someone who's experienced first-hand shoddy service. Ranging from pathetic customer service to super inefficient transportation. It took forever to move my things after promising the sun, moon and stars. Yeah, there are more decent companies out there. Don't touch these guys. You've been given the heads-up! I could give them minus stars if that were possible. Let me know if you want details. No, not good! read more

I recently moved from Kansas to Florida. Having previously worked as both a freight coordinator and as relocation accountant, for two different companies, I was aware of common hurdles and what to expect when using a broker to shop for truckline moving services, and was well aware that my personal belongings, household goods, and furniture would likely take more space than most brokerage calculators will compute; I also set realistic expectations for myself, in terms of budget, labor, and mileage estimates. As such, when I spoke with Max, we were able to talk through my needs, and he was able to quote me a fair price, with no hidden surprises. Moving can be a stressful time, but Metro Hop helped me get settled in my new apartment, in a new state, with ease. read more

Beware: This company is a broker, not a moving service. Please be aware that this company does not pay for or provide actual moving services -- the fee you pay goes strictly to brokerage coordination only. Unfortunately, my 75-year-old mother, who is alone, was misled over the phone and believed the fee she paid covered the entire move. She used nearly her entire rent money under the impression that she was paying for full moving services. When the movers arrived, she was told she needed to pay $2,000 upfront and another $2,000 upon delivery -- something she was never informed of beforehand. To make matters worse, they told her that essential items like her bed would not be delivered for at least two weeks. Realizing she could not afford these unexpected charges, the movers left -- leaving her in a complete crisis the day before she had to move. When we contacted the company to explain the situation, we were told the deposit was non-refundable. Taking advantage of an elderly woman in this way is absolutely unacceptable. Please think twice before using this service. read more

The Non transparent actions for consultations were never disclosed about the role this company played in my move. After reading the company's reviews it seems they have a history of illicit and non disclosure information on their role in the so called "Move" The company they sent us was a joke. One man and his girlfriend in an Enterprise truck to move our 2x2 condo. When I asked him where his help was he said..."Im it and my girlfriend, nobody else answered his Craigslist ad" I asked him if he was with Moving Hop he said they were a broker...what broker I asked?...all I ever got in response from him and them is "Its all in the contract" Had I realized during the initial conversation I was not dealing with a moving company but some mystery broker that did nothing to guarantee their business, reputation, licenses, I NEVER would have utilized such a practice. This was the most unprofessional and deceitful scam I have encountered in all my moving experiences. To not be upfront and transparent in who and what you are and the "role" you play in the customers move from the beginning is unacceptable. What did they do to earn more than $2000 of a customers money? The movers, if any, should have received that payment. These so called "Brokers" are a third party SCAM for potential customers, and deliver poor quality services, hiding behind a "contract obtained without full disclosure" with no recourse for a customer. We are consulting a law firm an such devious contractual business practices, damages that resulted due to the move and filing with the Florida Department of Consumer Affairs, Federal Trade Commission for business practices that result in financial loss and no guarantee from the company of the services. read more

TOTAL SCAM. They steal Elderly folks money and even though it was canceled within the 72 hour notice, they REFUSE to refund the deposit (which would have NOT been enough to cover the entire move, so they will end up charging a TON of money in the end to complete your move. They dont tell you this in the initial call). DO NOT HIRE. SAVE your Attorney fees. They are rip off artists and scammers!! PERIOD. DO NOT PAY them or they will keep your card on file and keep charging you! Better Business bureau is aware of them and investigating. SAVE YOUR MONEY read more

Don't ever use this moving company. I put a down payment of roughly 2500.00 on a scheduled move about 6 weeks out. Repeatedly, the booking/sales rep or whatever the hell he was, told me I had till a certain date to cancel and I would get my money back. Well, turns out my situation had changed unexpectedly and I called to cancel the move. I waited about a week or two and nothing was redeposited into my account. Called customer service and was told "you had 72 hrs to cancel from booking" now I'm out 2500.00 which they refused to refund. This place is pathetic. read more

Deceptive and Dishonest - Stay Away I regret ever hiring Metro Hop Relocation. When I first got a quote, they never disclosed that they are a moving broker, not an actual moving company. The rep I spoke with even pretended he was "talking to the driver" to negotiate a better price--turns out that was just a sales tactic. The actual moving company they contracted with jacked up the price by over $1,000, charging for every little thing. Metro Hop was no help at all when my belongings went missing after the promised delivery window. Honestly, I blame myself for not reading reviews beforehand. Hopefully, you read this and run far, far away. Move your stuff yourself if you can--it'll save you time, money, and a major headache. read more

first of all this company is great at selling their services. They gave me a and senior discount and they were super nice talking to. They called throughout the process and even sent pictures and videos of the items being relocated. A different company came to move my items and charged me $3000 more. There was not a business name on the truck except Ruder. Upon delivery one week I have items missing and broken. I unloaded my last box last night and I'm sure there's more items missing, but what I know for sure as my bedroom, comforter outfit, my , a curtain rod, my son's Comfrt hoodie and pants, and a teak shower chair read more

If I could do less than a one star I would have done that. I was quoted a price and then they upped the price 3 thousand more. Then at delivery, which was a day late and on a holiday. They had only one young guy to unload a whole household. It took him all day.Whick we ended up calling helpfor him ( a personal friend of ours) because he couldn't move the bigger things by himself. I have 23 broken items. I have a ladder, dog grooming shaver, 4 tubs of tide pods, step ladder yard sticks and probably more that are missing. And now I have to deal with an insurance claim and I can't talk to a single person on the phone . If you're even thinking about this company run. Read the reviews and don't be lead on. read more

If I could give less than one star, or negative stars I would. They lie, they get pissy when you call them out and offer ABSOLUTELY ZERO resolution to the problems they create because they lied about forms of payment. I should have hired crackheads. At least they would have been up front about their intentions. This company (scamming scumbags) even screws over their contractors. FOR THE LOVE OF ALL THAT IS HOLY TO YOU....DO NOT USE THEM. Worthless company and worthless human beings read more

Awful company. They don't tell you how they work. The price keeps going up and they destroy your items. they have no accountability!Stay Away! read more

Initial communication was good, but went downhill quickly after that. I've moved across country several times and this was by far the most stressful move due to to the moving service. Poor communication throughout, some items were damaged during the move and the cost was not worth it at all. Will stick to renting a U-HAUL next time. read more

Absolutely scammed. Nick lied straight through his little teeth about being able to reduce my moving cost if I had less cubic footage than was on my estimate. This is a company that takes their deposit and then doesn't give a shit about anything further that happens. They gave me a quote and then increased my price by $1000 claiming that I can "decrease the price when the movers come based on how much stuff you eliminate" LIE!!!! the movers said "f u were not shorting ourselves money" Metro hop acts all nice and innocent on the phone but that's only to get you to commit to their shitty business. They also told me the carriers name was ORDA (who has an almost 5 star rating) when it was actually ORDO!!! read more

Ray New York, Total scam! I was told by the representative that I could cancel outside the 72 hr window and still get a refund. Their contract also states the same. I called and canceled well before the move date and they have not responded to me TOTALLY GHOSTED!!! They totally screwed me out of over $1300. I HIGHLY RECOMMEND THAT YOU DO NOT DO NOT DO NOT USE THESE PEOPLE!! We have to get together and stop the clowns from ripping hardworking Americans off!!! read more

Total scam! I was told by the representative that I could cancel outside the 72 hr window and still get a refund (I was concerned because the 72 hr window fell during Thanksgiving which they were closed). Well our house did not sell and therefore we did not move at the designated time. I called and canceled well before the move date and they said I would not give me a refund. They were rude and actually hung up on me multiple times. They totally screwed me out of over $1400. I HIGHLY RECOMMEND THAT YOU DO NOT DO NOT DO NOT USE THESE PEOPLE!! read more

Do Not Use them...they are just brokers and take no accountability for not delivering as promise.....try to pass you off to whoever they subcontractor to. make sure you speak Spanish. didn't pick up when promised and delivered 3 days after the contract date. Very poorly run business. They talk big....dont fall for their BS read more

I paid the deposit, then could not move. I cancelled the order but was told there would be no refund because of a 72 hr cancellation window that had passed. No room for discussion, even though I offered to pay 5% for the time passed. I am out the total deposit as I will not be moving. Very disappointed with this transaction and the Metro Hop employees involved in the discussion. Not a very good representation for this company. read more

This is a scam. They are a broker which outsources the move to another company but they don't ever tell you that. So they quote you a very low value for a move and then a separate moving company will end up charging you way more. Luckily, I was able to cancel within 72 hours but when I called to cancel and asked why they didn't mention they were a broker and not the actual moving company, they danced around the question and just tried to stop me from cancelling. read more

The worse ever. Don't use or you will be so so sorry. Charged me $1000 extra damaged multiple pieces of new furniture. 3 Hondurans guys untrained and un skilled. Complained, total amateurs and begged for tips. I was so upset I was going to knock all 3 of the out but my wife calmed me down. read more

They only cared about taking a portion of your deposit. After I canceled their service on time, they refused to return part of my deposit.

Scammers. Quoted a reasonable price, then when the movers arrived, it was doubled. We also used them because we were told delivery of our items would be next day and here we are almost a week later and have not received our items. They charged us for 1800 cu ft when using a 1700 cu ft Penske truck! Customer service is terrible. Do not use!!!! read more

This company has scam written all over it! Lied to from the start! Was told the company was owned by the person on the phone and his brother, and they had their own movers. Never once mentioned that they were a broker. Thankfully I caught this within 72-hours of giving them a nearly $3k deposit and followed the instructions in my contract to a T and cancelled in writing. Though I had to contact the company more than 5 times to get my cancellation confirmation email. The person I was communicating with via text regarding my move ignored my messages the moment I cancelled my order, so the only way to get anywhere was to call their customer service number. Customer service (Tessa and Kristen) assured me over and over that I would get the refund confirmation email but it didn't come until my husband called and was ready to chew someone out. Though we are pretty young, we both have medical issues, mine are cardiac related and we did NOT need this stress. Do yourself a favor and find a full service moving company. Don't waste your time or energy on this company. They will say whatever to get you to sign the bill of lading and take your money then give you the run around if you try to get it back. read more

The supervisor kristin was rude and very bad customer service . We were told she didnt have to assist us on finding out why it was taking longer to recieve our belongings. We were told three different delivery dates and there was no communication on updates . I would definitely not use this company and wish i could give 0 stars. read more

THIS COMPANY IS A SCAM. They are a scam moving broker, hiring scam moving companies to continue ripping you off despite claiming they only work with reputable movers. - MetroHop charges by volume instead of weight, (easier to manipulate and harder to confirm), to get away with over charging you. They and the moving company (Cita Van Lines) significantly over-estimated and over-charged the volume/cost of my shipment by nearly double. -MetroHop provides estimates site-unseen, allowing scam moving companies to claim you have more belongings than anticipated on moving day and increase your estimate. I was charged $2300 for this bogus, inaccurate estimate. Binding estimate fees are not considered reputable practice. -MetroHop representative, Mia Alexander promised me a 3-5 day delivery, and then produced a contract that, unknown to me at the time, allowed up to 30 business days/6 weeks for delivery. The movers took 27 days, causing me to spend hundreds of dollars on things I needed during the time they held my belongings. I delayed starting my job so I could unpack, which was completely wasted, resulting in me losing out on an entire month's salary. I have reached out to Mia numerous times via phone and email regarding this massive deception on her part and have received no reply. -MetroHop did not relay my updated inventory to the movers and lied about what was covered in the estimate. This may not matter since the initial estimate is a fraud anyway. A separate metro hop employee called just prior to the move to get an updated count on my belongings. He told me this updated count was still well within the estimated volume. When the movers came they only had the original list and not the updated one, and then charged me extra claiming it exceeded the estimated cubic footage. They also charged me extra for TV boxes which Metro Hop claimed were covered in my estimate. I have moved myself several times in the past by renting moving trucks. I hired movers this time around hoping to save myself some trouble, and it was the biggest mistake. All Metro Hop and Cita Van Lines did was charge me substantially more money to hold my belongings hostage for a month, and cause me needless additional stress. There was no service provided here, only lies and theft. read more

Do not do business with these crooks. They hide information to bait you and keep your money. They are the worst! They cheated me out of $1581.00. My sister's husband died. We booked our move for previous amount. She then had to stay longer before she could move so I called Chuck Conley whom booked the move. I asked him what did I need to do to cancel. I canceled before 24hrs had expired. He rudely said, "You've done it!" He was so nasty and rude. So I asked him if he would refund my money because I was paying for this move because my sister couldn't afford it. He told me he was too busy and to call him Monday. When I called him he was rude again and gave me the run around. He messed around until my time for my refund expired. After that I called the office and the woman named Tess told me I was going to lose my money because My written cancellation was received 72hr out of their required time despite the fact that Conley said I had done all I needed to do then gave me the run around. Tess also said that the Dept. Of transportation was holding my money and that they don't get paid until the government released the money. I knew that was a lie so I lodged a complaint with the Department of Transportation and my bank. Today my bank told me these crooks wouldn't refund my money. They said because I didn't write them a letter I would have to forego my money. These crooks stole 1581.00 from me over a technicality. I called this mean money grubbing man and woman. This is what I despise about doing business with this company. They just want your cash even though they haven't rendered a service. They don't care about you or your circumstances. Please don't do business with these crooks. Please spread the news. Please report them to the BBB, Federal Trade Commission. read more

Scam artist! Lying cheating extortionist! Worst move of my entire life! Ended up charging me a total of $7000.00 and couldn't even move my sofa out of my apartment building. Broke some of my belongings and held them hostage! Relocating out of state is stressful enough, I'm considering legal action at this point. Loaders were rude and intimidating. read more

zero stars they broke my bed 65 tv and scratch the heck out of my dining room chairs and table .then had the nerve to charge hidden fees .will not recommend them. they are by far the worst company to ever get to move you charges are outrageous and you stuff comes to you Hella damage please go elsewhere . metro hop is highway robbery .then the CSI insurance gave me 8$ for a 65 in broken TV. look just do not book with them period . read more

Metro Hop Relocation was truly amazing from the customer service I received to the handling of my items that were being moved. I highly recommend the company and moving forward will only be using them for any of my moving needs! If you want an amazing service always ask for Thomas he was very comforting and patience with me (I was a pain and overly anxious about my items being handled and moved by someone else than me) and he was very reassuring that everything would be handled with care, I will always ask for Thomas (if he is available). read more

I called them for an estimate and Max had me on the phone for an hour dropping to price so I sign on the spot. I told them that I am looking at different companies and there is a possibility that i won't be relocating at all, HE lied to me and said that i can get my deposit back but to lock the price I need to sign right away. I paid deposit which they won't refund. I disputed and they provided fake refund policy which I never even had a chance to see that's how bad the pressure was and he promised that i can get a refund anytime. I am showing my credit card all the negative reviews and disputing again. Scammers! read more

Please please DO NOT use this company, they are scam artists. My relatives used them and their things were missing, delayed and they were charged excessive fees. I don't even understand how they are still in business. these people are crooks and should be sitting in a jail cell. read more

1 star and if I could give negative I would!! This is the worst BROKER company for moving. They quoted me a price, the moving company shows up and demands $700 more or they're not moving my stuff, I pay them and then my things get across country and I get a call from the vanline that I "owe another $500 due to my storage unit not accepting semi trailers so they need to load my things onto a U-Haul to get them to a storage unit and that cost is $500" something that was NEVER ONCE MENTIONED in my call with metrohop. I spoke to their SHITTY customer service woman that was rude as hell and she tells me "it's not our job to list every single thing on your estimate - if that was the case our people would talk to 1 person a day" SHITTY company and I would NEVER use them again!!! I moved just last year across country with another moving company and didn't have 1 issues I've had with this piece of shit read more

so this is a update from my previous review. if I can save just 1 person from using this company , broker, scam artist I'll be ok. Please Please Please read the reviews, keep scrolling until you see the real reviews not the fake ones. By the time your things get delivered you will not be in correspondence with metrohop or continental van lines, or will be some other contractors that are highly rude and aggressive. read more

The Representative we needed to speak with to discuss the change in cost was NOT available until after the cancellation period! When we did speak with him he was Extremely rude. In me trying to explain my issue, he was condescending, talked over me. When we said we wanted to just cancel and have our deposit of over $1500.00 refunded, he was very cavalier and said well it's too late as you're now outside the cancellation window. We mentioned we will contact our bank, to which he said, we will just fight it!! Very Rude!! Please don't use this company!!! We also tried going through the Better Business Bureau and after much back and forth still no success, but we were advised that this company has other complaints!! We are out of over $1500. With NO SERVICES BEING PROVIDED!!! They just keep saying we submitted the cancellation request outside the timing. Please note, it was submitted the day after their deadline because in trying to discuss the difference in the cost from what we were quoted, the person ( Nick) never followed up as we were advised and was unavailable when we called to try and speak with him!!! Unavailable that is until the next day, which just happened to be the day AFTER their cancellation deadline!!! read more

Moved from AZ to NY with the help of Metro Hop. I feel as though i got the best deal in town. Max made my experience so easy and stressless. I would highly recommend this company read more

Terrible company, out to get your money. Me and my wife are having a baby soon and moving closer to family. They quoted us a surreal deal of 4700 to move across state, and then I read the reviews here. I got second guesses but was doubtful that Steven Johnson, our sales rep, was going to do that to a newly starting family. Luckily I had written evidence that I cancelled within their 72 hour window but I called them to be sure. Steven Johnson answered the phone and tried to convince me, but I just wanted to cancel my services, without even confirming my cancellation he just hung up the phone. I have been trying to call back but actively getting ignored and sent to voicemail. I had to call my credit card company to dispute this charge and send them the written evidence that I followed their procedures to cancel. read more

Beware, do not use! Would give no stars. Once you make down payment, you cant get them to communicate with you. Not reliable. Company should be disbanded. My list of items to ship still not finalized on Friday eve to provide to movers so they know what to bring for a Monday morning move. Famous last words, "they wll call you back". Good luck. Horrible service!!! read more

DO not get sucked in! Book your move directly with a reputable moving company there is no reason to use this broker! I have been waiting on belongings for over 2 weeks anmd have already paid more that the original quote and they have all my stuff. The response I got when calling MetroHop customer service was "you signed an agreement with a brokerage firm and have a contract with a mover, they are who you need to talk to about deliver" read more