I love all the negative reviews i see now and wish i saw them before trusting them with our day, im glad to see im not the only one the owner screams at and trying to blame the customer for there last of professionalism And decent business practices. warning to all out there he is now suing me for canceling my $500 deposit bc why would i pay a company whos car i was only on for 35 min when it broke down? i did however Tip the driver $70 for those 35 min and pay the new company that came to get us $500. Beware of this mans scams everyone. there are sooo many other decent people out there with limos. read more

I made the reservation for two 56 passenger buses for transporting guests, roundtrip, from our hotel to our wedding venue in the Hamptons, with Mike. The buses were scheduled to arrive at 4p.m. and I could have set my watch by them. 4 o'clock on the dot they pulled up. The drivers: Chris and Dwight were perfect gentlemen, excellent drivers and very accommodating. The buses were impeccably clean and comfortable. the transportation to and from the wedding was perfect. Thanks Mike, Chris and Dwight! read more

worst company ! incredibly unprofessional. bus broke down on highway and no one was sent to get us for 3 hours. meanwhile the replacement that was sent another company and we were told WE had to pay them also and if we didnt he would tell the driver to leave ua and our things on the side if the road! i cant express how rude and unprofessional the owner is. iver never experienced such behavior in my life! read more

: Professionalism Don't waste your money here. This company is incredibly unprofessional and sleazy. I don't usually leave bad reviews but, this place was horrible. They scammed my group out of money claiming "late fee". We booked a vineyard trip for my birthday being picked up in Queens and headed to vineyards on Long Island. At the beginning, the driver arrived late and proceeded to putter around in the back seat of the limo claiming that he was trying to set up the radio (which ended up not even working). When we finally got on the road, were told that we had a certain amount of time at each vineyard which we abided by. At the first vineyard, the driver almost left without one person in our party. At the 2nd vineyard, we were told to meet the driver at 3:30PM in order to get back by the drop-off limit time, 5:30. The driver then stated that if we left "around" 3:30, that we would be fine and that if we were 15 minutes behind give or take, that this was fine too. The entire group was in the vehicle by 3:35 and we were on the road. When we arrived back at about 5:50PM, the driver stated that he would need to report that the drop-off time was after 5:30 to the company and that there may be a late fee. The driver claimed that the trip from the Vinyard would take 2.5 hours however, my friend Google mapped the trip and it came out to be an hour and 20 minutes. A few days later, I incurred a $100 fee on my credit card. I followed up with management to inquire and dealt with a very rude man named Mike on the phone. Mike proceeded to tell me that the driver had told him that my group was late, holding up the car causing us to arrive well after the drop off time. I told him that the driver had given us a time and that the group had abided by this time. The driver lied about us, blaming US for the lateness. Mike then proceeded to say that he would not void the ridiculous charge and hung up rudely after yelling that he "he didn't have time for this" and that "we did a nice thing for you" meanwhile stealing my money. I said that if we were to be back by 5:30 that the driver should have given us an earlier time, say 3PM so that we would ensure that we were back on time and avoid any unwanted fees. The driver assured us that the time given would be plenty of time but looking back, he knew that he'd get us back late all along. He purposely got us back late, so that we would be charged a late fee. Just lies, lies, lies... In addition, the driver gave off a bad vibe and also lied to dispatch claiming that a person in my party indicated that others were holding up the group, encouraging the driver to hurry them along which is completely false. GO WITH ANOTHER company. They lack respect, dignity and honesty. I'm truly disgusted by them. read more

i can't say enough good things about metro! My wife and I used them for our anniversary twice now and had a wonderful time. You can't go wrong A+ read more

Used this for a birthday party in and out of NYC - the limo was older and not in pristine condition. The TVs were broken and the driver said the privacy window was broken as well. They only had little red solo cups and shop rite mini water bottles. For the price we paid we expected a little more. When the question came to if we can smoke in the back, the guy said no and almost right away the guy in the office Michael called and threatened to kick us off the bus if we did.. which we had no intention of after he said no. Later in the night he took a half hour to pick us up and at the end of the night he left a water bottle pack that we also bought in the middle of the street outside our house. I would not consider this place only if you want aggravation and a weird broken limo In response to this review on Google the driver (as with every other less than perfect review) was VERY NASTY and combative. We paid hourly for 8 hours and our driver chose to leave the city mid trip and we ended up waiting over a half hour. The owner also threatened us with cleaning charges because of the review ... which we didn't have anything in the limo other than the cups that they supplies and empty water bottles they also supplied. They are made we didn't tip good but little did he know he had a 300 tip to the side but his service was so bad we couldn't even do that. Terrible company. Terrible ownership. Don't trust this company with your night read more

John gave impeccable service from the moment he picked us up at our home. We rented a sprinter limo which comfortably fit our family of 9. The limo was in great condition, looked brand new. Okay I'll book again soon for our next wine tasting trip. read more

Metro Limousine Service - Limos Near Me - Freeport, New York

if i could give negative zero stars which is numerically impossible to this company i would. they cat-fished my co-worker with pictures of a bus that did not at all resemble the bus that took us to our corporate event. this is not how you do business for dignified tax paying citizens and i would highly think that this bus service should not be used at all for any sort of transportation. also, the bus driver was driving like a diluted maniac hitting potholes that we believe was purposely done, speeding in and out lanes like he was paul walker causing us to slide up and down the bus. the bus driver was late and did not even apologize for his tardiness. he was not friendly nor when we asked for his assistance in connecting the bluetooth he did not come to our aid and just left us to figure it out for ourselves. and....... on top of that the bus had no a/c it felt like we were in wakanda ....-_____- and how do you have a bus with blinds that are playing skip to my lou every other window had a blind to give shade ? what kind of foolery are you guys involved in.... overall poor service read more

Please believe the bad reviews of this company. I wish I had read them before securing their services for a family members funeral service. We asked for a Mercedes Sprinter van to transport our family to the church, gravesite and repast. All within a 2 mile radius of each other. I specifically asked Mike the manager if the sprinter was a newer model and if I would receive the drivers cell the day prior to ensure contact in case of anything. Mike assured me his sprinters were 2018 or newer and he did not state I would receive the number or name of the driver. To sum up the main issues out of many: 1. The sprinter van was not up to date and looked like it had not been washed prior to picking us up 2. The driver was dressed inappropriately, he was wearing regular clothing and threw on a Black vest 3. The driver did not have the information of where to go and kept asking my grieving in laws for directions 4. The driver held up the process of getting to the gravesite because he was parked in the back of the funeral home and no one had his phone number to let him know to come to the front since he did not give it to us. After all this horrible service, my husband and I still gave a 20% tip due to not wanting any issues on such a sad day. Well I get a nasty message from Mike the next day accusing me of not tipping the driver. I call Mike immediately and explained I shared with the driver the balance I owed and then counted out the 20% tip in front of him. Mike tells me he will check with his driver, in a tone as though I may be lying. I call back 2 hours later to see if he spoke with the driver he answers with an attitude and states no he did not and he will call me back when he does. I do not receive a call back that day, so I call the following day, only for Mike to inform me his driver "isnt too smart" and that we did pay him. I state that I am very upset about the service and share all the above with Mike and his reply was "he is a new guy we are still training him." Well for me to pay $1000 total with tip and have service like this with a new driver for a 2 mile radius event and to be accused of not tipping demonstrates the horrible level of service by this company. Please believe the reviews. They have the same rates as others they are not worth your time. read more

UGH, if I could give a service no stars or NEGATIVE stars this would be what this company would get. I was on a bachelorette party last weekend 7/16 and this was the limo they hired to take us on the wine tour. They were supposed to arrive at 11am on Saturday morning. At 10:45 we had a call that the driver was running 15-30 mins late. We find out an hour later that he had some sort of inspection and was delayed further. We called the company and asked to be compensated for the lost hours and they said they would comp lunch, but didn't seem too upset that they basically ruined our day (they should have sent another car immediately). By 12:30 the car still did not arrive, we called the driver again and he said he was about 20 mins away by these outlets. 1pm comes and we call again, he says he is 7 miles away on a 1 lane highway. We called the owner again now that we had missed our lunch and probably second winery and he just said to call back when the limo arrived. That is exactly what we did at 1:30. My friend said we would pay for each wine tasting but we were pro-rating the hours we had until 6:00 because we were NOT paying full price for missing half of our day (that we couldn't get back). Not only did the owner yell and scream at my friend he hung up on her and said he "couldn't deal with this anymore." I'm sorry but you run a business. You need to have some sort of customer service. If you weren't going to send a car or give us at least 1/2 off then there is a problem with your business. When we arrived at the winery, the boss called the driver and said we needed to pay all the money up-front. Over $1200 for 1/2 day of the service. We said no way and he stranded us at the winery. Thankfully the owner of the winery found a cab service and we just used that all day. DO NOT EVER USE THIS SERVICE!!!! read more

I agree with the other Lauren - this place IS TERRIBLE!!! This past weekend, we took a bus out to the long island vineyards. For the first 20 minutes or so things were going well, until the music stopped working. Paying $2,500+ for a party bus without music is unacceptable. Then, all of a sudden we see smoke coming from the side of the bus. We pulled right into a Gas Station (thankfully) and find out the hose which prevents engines from over heating is broken. So, we have to WAIT in a PARKING LOT for 1 hour as we try to figure out what to do. When calling the "Dispatcher" we received no help, no update on if they could send another car or anything... just 20 people hanging in a parking lot. Finally they sen another vehicle to pick us up and drive to the first vineyard... but again with ZERO music. One the way home we actually stopped at Radio Shack to buy a boombox which we were not refunded for either, and they actually suggested returning. Sorry Metro Limo, you cant return used goods its against the law. I called the next day spoke to Julie Gee who is a "Manager". She was disrespectful, unwilling to help, and hung up the phone on me. I have never dealt with a with such a terrible company. AVOID AT ALL COSTS, seriously they are assholes. read more

Winery Tour 1. The driver did not keep on schedule at all. We had to pick up a guest out east and he was 40 mins late. The first winery he was late picking us up, we had to call him to get us at the second one and the third we went looking for him. Where we found him was a whole other level of wrong, but I will explain that later. 2. The driver (Bernardo) brought a lady friend who sat in front with him, which was strange enough, but it got even stranger towards the end. 3. The limo was not in the greatest of shape. Definitely outdated. Some of the buttons didn't work or work properly and any radio stations barely came in. 4. As I stated earlier, the driver brought a much-younger lady friend (we thought it could possibly be his daughter) with him on the ride. We all thought it was strange, but figured it wasn't a big deal if it didn't affect us. Problem is, it did. When it was time to head home, we had to go find him (he should have been watching the time himself, but ok, no big deal.) We were about to call him when we noticed there were some people in the back of the limo--getting dressed. It was him and his friend. She quickly got out on the other side and into the front seat, hair messed. We were all outraged and disgusted. Some of us left our things and a bottle of our own liquor in there! Besides the fact that such behavior in gross and uncalled for!! 5. When we got dropped off, he asked for a tip in addition to the payment for the tour! Then when the leader of the group reconsidered, he refused her money and got nasty with her. He THREATENED her by saying he was going to charge her credit card on file with the company. 6. We have let the place know and are awaiting some form of condolences, but have not heard back from the female manager since the initial complaint. We were told this man was FIRED, but I doubt it. Though we did not have as big of problems as the other group's that wrote here, what this company allowed to happen was completely UNPROFESSIONAL. For how much money you spend, service should be held to a higher standard. DO NOT GIVE THIS PLACE YOUR MONEY!!! read more

This may be a somewhat outdated review, but judging by other's experiences I think it's likely still relevant. My wife had arranged to have her best friend's Bachelorette Party on one of Metro Limousine's brewery tours. It seemed like a decent idea: limo, chicks, beer, possibly a night of pure prenuptial debauchery the likes of which even Lindsay Lohan's never experienced. What could go wrong? Well, Hurricane Irene could make landfall. Hurricane Irene - the 7th costliest hurricane in US history - was barreling down on the Northeast on this particular weekend. Prudently, my wife decided to call the Limo Company to discuss changing the date. Roads were being closed in anticipation of landfall; trees were being uprooted; and a relentless torrent of rain was already falling, but the owner REFUSED to allow a change! In fact, he not only refused, he did it in such an unkind manner I had half-a-mind to drive to his establishment and beat him severely. Ahh, this guy is in the business elite. My wife had paid by credit card, so she simply did a charge-back, but why should she have had to? Do the right thing and you gain a loyal customer. This business owner's inclination is to screw the customer for every last penny. Avoid this place like the plague! Try these places instead: http://www.yelp.com/biz/north-country-limousine-centereach?page_src=related_bizes http://www.yelp.com/biz/lsw-chauffeured-transportation-white-plains?page_src=related_bizes http://www.yelp.com/biz/nyc-executive-limo-new-york?page_src=related_bizes http://www.yelp.com/biz/legend-limousines-smithtown?page_src=related_bizes read more

Worst experience of my life! I would like to give negative 5 starts. Don't waste your time or money with this place they are so rude have no standards and out right disrespectful. I did the li wineries tour with 7 other ladies our driver rushed us out of the wineries told us we better not dare use the bathroom and started calling us bitches and cursing us out. I called dispatch to notify the company of the drivers behavior and the guy was screaming at me to apologize to the driver meanwhile he was totally wrong the driver "pauly" was driving like a psycho path cutting off people and slamming on his breaks to say the least we were scared for our lives.. not to mention the lunch was terrible and the limo was absolutely filthy when we got in dirty foot prints on the walls and ice on the floor and handprints all over the mirrors on the ceilings.. actually we cleaned it our selves. When we told the driver the limo was filthy he said he's just the driver it's not his job to clean it and we should post it all over facebook because the owner "gets away with murder" Haven't these people ever heard of customer service????! such a waste of money and a beautiful day read more

Metro Limousine Service - In the limo foot prints and drit - Limos Near Me - Freeport, New York

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WORST company I've ever dealt with. I wish I read these reviews before booking with these guys because the limo driver and the manager on the phone (he never gave me his name and hung up on me) were both complete ASSHOLES! They literally left me and my party at the first vineyard and told me "good luck finding a ride home!". If you do book for some reason (may god help you), stay away from the driver Michael in a white Lincoln limo (NY license plate #17424LV). Essentially, I booked these guys for a wine tour to celebrate my anniversary with my girlfriend and to enjoy the day with a group of our close family and friends. They promoted themselves on a website called winetoursoflongisland.com and after comparing the costs of their wine tasting/lunch package vs. doing everything piecemeal, I decided to just go with them since it was a little bit cheaper and convenient. Stupidest decision I've made this year... Julie Gee was the manager I booked the deal with over the phone. She was nice at the time I booked and said that all I had to do was sign the contracts and then pay the driver at the END of the day (this became an issue later with the driver)... After the trip was planned on the phone I thought it would have been smooth sailing. Unfortunately that was NOT the case... To start the day, the driver (Michael) threatened that he'll leave my group if people got too drunk as soon as he got to my house... this limo was book specifically for a wine tour! Not that we were all planning on blacking out, but this was already off to bad start. Michael then decides to tell us that a girl from the previous week peed on his carpet and a group of guys for the week before then ripped out one of the small TV screens. I'm not surprised now since I'm sure the driver was an asshole then too. Once we get to the very FIRST vineyard (Laurel Lakes), the driver asked for payment right away. After I explained that Julie (his boss) said we didn't have to pay until the end and that some of us may still need to get some money at an ATM, he agreed to just give him cash after the first vineyard since we were already there and we would just cover the costs of the wine tastings ourselves.... however, less than 2 minutes later, the driver changes his mind, walked into the middle of the vineyard and demanded payment in front of the entire place, intentionally causing a scene. He went as far as telling one of my friends that "if we want a problem, we can have a problem" and then went on a rant of how he doesn't need this "stress" and started to take our stuff out of his limo. After his inappropriate and unprofessional public display, my friends and I collected the amount he needed to cover the trip (not including tip), however, before giving him the money, I showed it to him so he knew we can pay and were serious but told him how disrespectful and inappropriate his attitude and approach was to the situation. Even with the money in his face, he decided that it wasn't good enough so he drove off, leaving with some of our stuff still in his car. Upon his departure, even the workers at the vineyard were shocked and disgusted by the drivers attitude and actions. The sad part is that the vineyard has been having frequent issues with Metro and may no longer with them again. After calling Metro's phone number to complain, the manager on duty wasn't any better... he never gave me his name and actually started yelling on the phone as if we were the ones that did something wrong. Luckily I found another company after spending the next hour calling around, but it totally ruined our morning and what was supposed to be a stress free day (I was there to celebrate my anniversary!). Sorry for the long write up but this was a nightmare and hope no one ever has to go through that experience again. read more

If you enjoy being stranded in the middle lane of a highway (Long Island Expressway) and left at a CVS in Queens, please continue reading... We hired Metro Limo for a bachelorette party wine tour. Several people came from all over the country for this weekend and the wine tour was the "main event" of the weekend. Our plan for the day was to head to the Hamptons for a wine tour that Metro had organized. In our contract, we were supposed to have the party bus from 9-5, visit 3 vineyards and have lunch (all included). I had to give at least 1 star, otherwise I wouldn't have given one at all. One crumbling, terrifying star. This was the worst experience that I have ever had with a limo service. The driver was a half hour late to pick us up in the city at Columbus Circle - this wasn't a huge issue because we are reasonable people that understand traffic in the city can be bad. After we were picked up, we made it about 5 miles on the Long Island Expressway before the bus literally broke down in the center lane. When we called Metro Limo, the gentleman (Mike) that answered the phone informed us that a bus was being dispatched to come rescue us. NYPD (who we had to call, our company did not do so) came to the scene to block us and a tow truck was sent to pull us to the side of the road. We reached out to Mike several more times while we were stranded, just to touch base on the status of the new party bus. Mike became increasingly angry with us calling and asking admittedly "ridiculous" questions like "Is there a bus on the way?" and "When will it get here?" Very needy, we know. Mike's sweet disposition was revealed when he hung up on as when we asked further details about our situation. When we tried to call back, he screened our phone calls and would not answer. Our driver was courteous and was not part of the problem. The other bus finally showed up about 1 1/2 hours later - we decided to continue our original plan to head to The Hamptons. We got on the second bus and drove to the CVS to use the bathroom (always the first choice for lavatory needs??!). On our ride to CVS, the seats were literally coming off of the side of the bus, the lightbulbs on the ceiling flickered alarmingly not unlike a soviet-era prison, and we realized the bus had never been cleaned from the night before. There were empty beer bottles that they tried to cover up with a bag of ice and used cups left on the bus. We finally decided to cancel our trip with Metro. The cherry on top was calling Mike to cancel. Upon being informed that we were canceling, Mike said, "Well, I'm just going to leave you there then" and hung up. He's just a ducky. We understand mechanical issues and that things happen, but the way that Metro handled this was absolutely horrible. I would never recommend this company to anyone, except someone looking to create their own Survivor episode in which they play frogger on the highways of NYC. Look elsewhere! read more

Metro Limousines has the WORST customer service. Michael, The owner or whoever he is, IS NASTY AND RUDE. I rented a party bus for my daughter's 15th birthday on October 27th 2018. The bus came and was old and run down. There were no working LED lights, The shades for the windows were broken, There was no bluetooth connection for the kids to play music from their phones and the outlets on the bus did not work. I called to speak to Michael, the person that I made the reservation with and he was so rude and told me "cancel the job then". I had 13 teenage kids at my house waiting to go the city. I absolutely did not expect that response. The driver was very apologetic but there was nothing he could do. This company should go out of business. Please do not waste your money with this company. They do not treat their customers with courtesy or respect. I wouldn't even give them one star. read more

Agreed with everything I see below. The company nickle and dimed us in every possible way, on top of the fact that our driver was extremely rude. Unfortunately, i did not see these horrible reviews prior to using this company - NEVER USE METRO LIMOUSINE SERVICE. read more

Terrible terrible terrible company and terrible customer service. I recently went on one of the Long Island wine tours through this company, and had a similar experience to what others have described. I am hoping that this company will apologize to our group or issue a partial refund: -driver arrived late to pick up our group, refused to apologize or properly compensate us for time missed touring the wineries -driver was incredibly rude, unprofessional, and disrespectful rushing us through the winery stops. He literally threatened to leave us more than once throughout the day if we didn't make it to the bus on time, despite being late in the morning -the company couldn't tell us what vehicle we would have for the day in advance -the AC was not functioning properly in over 100 degree weather!!! The driver did not care, and was being purposefully unhelpful. Our group got so hot in the van that we had to open an emergency window. The driver finally gave up and pulled over to the side of the highway to open the emergency exit on the roof as well because we kept telling him that it was unbearably hot in the back. Most of our group had to go to sleep on the ride back because it was too hot to stay awake -my sister called to complain about our driver during our trip and the man she spoke to screamed at her, called her stupid, and hung up the phone on her!!!! I have used City Brew Tours in the past and they were so much more professional, the food was better, and the tour was timely. I sincerely think this company preys on having a mostly woman customer base that they attempt to bully and take advantage of. I am certain you can find a better company to spend your money with. read more

Mike cancelled our limo 2 days before our daughters Sweet 16 and offered no assistance at all for a replacement. Basically just said good luck in finding another limo. Do not use. Go to Limo King, they saved the day! read more

Julie, I wanted to thank you, your staff, and especially Charlie our driver for your professional service and giving my husband and our children a memorable birthday! read more

Rented a party bus from Metro Limousine for a night out with my friends for my birthday. First off, the party bus was off the hook. The sound system was amazing and the driver was so nice. I think his name was Epson. We were picked up in Levittown and went into the city to the Meatpacking area where we had an amazing time. My hats off to Metro Limousine Service. Driver was great, service was great and the party bus was a ten.. Can't wait to do it again next year.. read more

This was the worst service experience I've ever encountered in my entire life. After receiving the contract for a 20-passenger party bus and being told that a contract in flux would reserve my spot, I was told (after calling them to make sure everything was in order after returning the signed contract) that the vehicle was booked to someone else. Furthermore, the representative ensured that they've never received the signed contract (both my email provider and theirs confirmed otherwise). At no point in the conversation was there an apology or effort to fix the situation. I was then labeled a liar by the representative and basically told to deal with it. To top it all off, the company never called or emailed me to let me know that my reservation was in jeopardy (even in a world where they didn't receive my signed contract, this is unacceptable). I would not recommend this service to anyone. They were unprofessional, unreliable, and lacked basic customer service skills. read more

Well responding to Charles who said we thought you were our husband! From the moment we were picked up it was an awful experience. You could care less the the bus was a mess. From all reviews looks like this company is not very reputable read more

I continue to be harassed by the owner Mike W. and Julie Gee through email and it's truly concerning. Just a heads up people don't get involved with this company I can't express this enough read more

I am responding to the so call lady's from port Washington . ' I was the driver of that bus and lady's they were far from. From the time I picked them up, they thought that I was there husband. They were abusive from the moment they got on. They rented a bus and they thought they owned it.They.were not happy with any thing and I explained if you are not happy with the bus "don't " take it but they insisted that they go.When we got to the first winery they complained,when they got to the second winery they complained.At the third one they drunk and start to cruse and abuse me I admit I said some things that I apologize for and am not proud of but they would'nt stop. What I am trying to say. Is there is always two sides to a story. For every bad review you may read here there are a hundred good ones that never get mentioned Think about it,if you think it's easy try dealing with people that have been drinking all day,try it some time read more

Called Metro Limousine Service for a Wedding quote. By far they gave me the best quote for transportation service. Showed up on time and did an amazing job for my wedding. We ordered a stretch limousine and a shuttle bus to transfer our guests from the hotel to the venue. I would definitely recommend Metro Limo to anybody interested in Luxury Wedding Transportation. Thank you for an amazing day. read more

A group of 18 of us went on a wine tour Sunday afternoon. The age ranged from 23-55 year olds, and to tell you the truth we were all extremely satisfied from beginning to end. The scheduled pick up time was for 10am and our driver was outside our door at 9:30am. The ice bins were stocked with a few waters and ice. We had coolers with us too. We departed to our first vineyard. Charlie was our driver and since I was the one who made the reservation, me and him were in full contact that day. He was friendly and very accommodating. Whenever we wanted to leave he was right there waiting. Julie was my main contact in the office. Very friendly and personable! Since I'm a little paranoid I would call her to just make sure we were still secure with our reservation, which worked out great. My only complaint was that the AUX cord did not work (3 girls brought one so it was the radio not our cords) so we had the radio the entire time (which worked fine). This was my second time using Metro and haven't had an issue! :) read more

Excellent limo company! I worked with Julie, and because our date had to be reschedule due to an emergency surgery, she was able to accommodate a different date without charge. The day of, we had an amazing driver, who was so sweet and kept in touch with me at each stop as to where he had to park the bus. At the end of the day after he dropped us off, i had left my phone on the bus and the driver brought it back to me that night! The company goes beyond their means of customer service and i highly recommend them! read more

I used metro for a bachelorette party this past weekend and it went extremely well. Julie the manager was very knowledgeable about all the vineyards and really helped plan the best order and the correct amount to tip to get the best pours. Our driver Gene was also great, on time picking us up in the city and took care of buying all of our wine tickets/got us lunch. I think some of the reviews on this page are likely isolated incidents - I saw a lot of other people with the same lunches as the ones we received from metro and they also looked very happy and satisfied. read more

By far the most unprofessional business out there. I scheduled a party bus for my 21st birthday, and they had "mechanical issues" and never showed up nor did they have back up. The bus driver was the one to call me and tell me he won't make it.I called various times to speak to someone at the business but they were closed and no one got back to me. They ruined my birthday ! Most unprofessional business ever do not use this company. read more

This company should not even be in business. On the way into Manhattan with 10 young girls the limo air conditioning was not working and the car overheated a mile from our location. They offered no support to get to our destination in 95 degree heat. They sent another car for the returned which was a dilapidated limo with paint chips, loose molding and worn out seats. The air conditioning did not work and when the car got a flat tire on the side of the LIE, the driver opened the door and basically said good luck getting home. We had to walk on the side of the LIE and climb thru a fence to get safely to a place to wait for my husband to come with 2 cars to get us all home. Although they gave me my money back, the 5 hour planned trip took 7 1/2 and they put us in an unsafe situation. I cannot understand how this company is in business. read more

Had a GREAT Time on an amazing Wine tour! Inexpensive and had such a fun day w/ my girlfriends! Thanks to Julie for setting it all up for us! She was so helpful and fun to work with!! read more

I book this company for my Boyfriend's birthday and I couldn't be more pleased with them. The manager julee glee was an absolute pleasure to work with, she was patient with me answering my many questions and phone calls. The bus was great, it was clean it had a bathroom and plenty of space to accommodate my guest. the driver dee was awesome as well. over all the event was a success and I'm in the process of booking them again for another event and looking forward to doing business with them again. Thank guy my boyfriend love it. read more

I worked with Julie to set up a winery tour for my husband and I as a surprise for his 50th birthday. Everything went so smoothly.. exactly what was promised in our contract. We had a limo for 8 hours, visited 3 wineries with tastings and lunch. Our driver, Gene, was excellent and made everything easy for us all day. Thank you for a great day! read more

This company is just awful, wish I had read the reviews like everyone else said. The driver was so rude and charged us an extra $220 because two people made us 15 mins late for using the bathroom. This was a wine tour that we looked forward to for a long time. To top it all off, we even have a $300 tip and when we asked for it back he said no. Then he blocked the driveway when we got dropped off and was complaining that we damaged his ugly bus when it was already falling apart from the beginning. Instead of calling the police we just gave him the extra $. I hope they choke on the $520 that was basically robbed from us after already paying so much money for the tour. Next time I will do my research and go with a more reputable business that isn't shady and would value a repeat customer. read more

The driver was great. The tour was pretty good. At the end of the day, the manager, Mike, came up with an additional processing fee and taxes that weren't on the contract. When questioned, he yelled and threatened to call the police. He wasn't willing to listen or to work things out. Instead, he continued to yell and threatened to fire the driver if I didn't pay the made-up fee. Mike ruined what would have been a great day. I was going to use this service for a bachelorette party but I will never step foot in another one of their limos. If you want a great tour with a horrible ending and worse customer service, then make sure you call Mike at Metro Limo Service in Freeport, NY. read more

This company is out to get your money, and does not provide service-- take your money elsewhere where you will actually get what you are paying for. For example: this past weekend we booked a limo for a bachelorette party and a party van for the bachelor party- guaranteed by credit card and told by Mike that there are "complimentary full bar service" in all the vehicles. Girls limo only had water and the limo was in horrible shape. The guys party bus showed up, and then the driver quit, stranding the guys for over 2.5 hours. DO NOT USE THIS COMPANY. OWNERS DO NOT KNOW THE MEANING OF CUSTOMER SERVICE. read more

My daughter and her friends were invited to a sweet 16 in Queens. It didn't end until 1:30 am and none of the parents living here on long island wanted to drive there to pick them up. So, we all chipped in and rented a limo. I've always heard good things about Metro Limo, so we decided to try them. Everything was great ! Julie Gee handled everything for us. She coordinated all the stops in a timely manner so that they would arrive at the party on time. There were several stops the driver had to make and it was not an issue. The driver introduced himself to the parents and we felt comfortable leaving our kids in his care. There were no complaints from any of the kids or parents. read more

We used this company recently and it was nothing but problems. The receptionist was rude from the beginning and we should of walked away then. We ordered a limo they sent us a dirty broken bus. Someone sat on the chair and got a black stain on there pants from the seat. We were told the air was not on before we got on the bus and shortly after we left realized it wasn't working at all. It was a hundred degrees that day. When we called the company someone named Mike reassured me that everything would be taken care of, so did the driver. When we called back Monday to fill them in on the situation of Sat. we were hung up on. I will never use this company again. read more