horrible! worst crappy furniture and customer service sucks. we bought two matching recliners 2…read moreweeks in one broke- they fix it, and they broke it even worse and sent it back to us. they put a screw in that it was way longer than the board, I reached down to get the remote out and cut my hand.. The chair was very weekly wouldn't back, when I called and told them they came and picked the chair up again and then this said the chair was not replaceable. And I had to pick a different chair. So now I had to go pick something that was not matching. When I called to talk to customer service and said I wanted two matching recliners she said we aren't giving you free recliners, I wanted to just exchange the one that they sent me and get one I had. She laughed and hung up on me

This business goes above & beyond to help their customers. Even in times of emergencies. Thank you!read more

Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.

First off I would say Carrol is a wonderful sales person. Second, they did everything to get my two…read moremattress delivered in a timely manner. Third, I would probably not buy a mattress from them again. I bought two queen mattress, last year. I tried to send one back but.... was told no. I was disappointed and didn't complain for a year but I thought I better say their mattress are okay but... not comfortable. Sure wish they would have stepped up to the plate and allowed my to exchange mattress, I might give a more positive review.

This store and the people who run it are fantastic. I have been buying pieces from them for over…read more10 years. It's worth a stop and look even if you are not immediately in the market for furniture, lamps, art and accessories. They have everything displayed so well and it's fun to walk around. It's different every time you visit. If you DO see something you like you'd better pick it up right away or it will be gone. Such a great spot.

They are great people and made purchasing online easy and simple…read more Their delivery service is terrific and they were very helpful. I was able to purchase great quality items.

One of my favorite shops in Ithica! First, the plants were so well-taken care of that at first I…read morethought they were fake. There is so much beyond plants here, dried flowers, gifts, random decor, some kitchen stuff, and everything is absolutely adorable. They maximized the store in the most perfect way and it was joy to browse through.

I'm almost never on The Commons anymore, but I had a gift certificate for this store that I needed…read moreto use... so when I was able to get out of work a little early one day recently, I decided to stop for my first visit to Home Green Home. And what a delight it was! It's a really lovely and welcoming shop with plenty of plants, books, meditation or yoga supplies, bedding, prints, and more. With a focus on eco-friendly products, the prices aren't necessarily for the budget conscious, but you can rest assured that the quality is there. The staff here are happy to help, but also let you wander the store without being overly pushy or hovering. I got into a conversation with one of them regarding some of the plants they had available - and she was quite excited to show me a new plant that she had just learned about. I ended up buying a couple plants (among other items), as I had managed to find a cebu blue pothos tucked away upstairs, as well as a white princess philodendron on display downstairs... both of which had been on my plant wishlist for a while. TL;DR. It's probably a good thing that I'm not on The Commons often, because it'd be very easy for me to spend way too much money here (especially on the bedding items, as I'm a sucker for comfy blankets and all that). That said, I'm definitely adding Home Green Home to my list of favorite Ithaca shops. Highly recommend it!

Love my new furniture!! Was delivered timely and assembled well. Thanks, Olums!! Now just waiting…read moreon the rug...

Unworthy of even one star! You just lost a longtime customer! Bought a new dryer and it quit…read moreworking after a month. Olums won't take the dryer back because it's past their whopping 3 day exchange policy. Yep! 3 day exchange policy applies to defective appliance that are under warranty! Olums outsources repairs to Hargo Appliances as Olums does not have a repair person. Took Hargo 11 days to come to the house for 10 minutes to determine that a part needed to be ordered. Told 2-4 days for the part. 6 days later called to check on the status since Hargo never called. Part still not in. Won't be in for 4 more days. Told that it will be another 12 days before Hargo can come back to the house. What happens if the part that was ordered doesn't work? Consumer beware! Take note of the 3 day exchange policy and also take note of no repair person. A brand new dryer should be replaced NOT repaired! I will NEVER purchase another appliance from any Olums store.

great place i needed furniture went everywhere olums with there expensive suit wearing salesmen…read morescholet got turned down for credit went to the catalog outlet with great credit purchased what i needed great service sad to see them go i have recommended them every time someone asks about furniture. God Bless You Folks!!!

From the owner: Furniture, Bedding, Mattresses, Living Room, Dining Room, Bedroom, Entertainment Centers, Toolsread more

I needed to replace a 15 year old mattress as it likely was contributing to my back issues. I…read morestopped in to see Mark and he should me several choices and price points. He provided a specific recommendation and after trying several different ones, I decided to go with his recommendation. He was able to set up the delivery very quickly and I could not be happier with the choice. The delivery team was also outstanding with their efficient, fast and very friendly work. It simply doesn't get any better than this. This is my second purchase with Mark and I will not go anywhere else with my future furniture or mattress needs.

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

After the most restful sleep my husband & I have had in a long time thanks to the knowledgeable…read morerecommendations of Eian, our sales person! He took the time to fully understand our needs and price points and made every effort with corporate on alternatives to how our selection could be held until our money was available while taking advantage of special prices available. Throughout the time of our first visit to the day after delivery, they made us feel like being valued customers was as important as just making a sale. They were even quick to rush out to the parking lot on one of our visits to assist when I fell and got me back on my feet. We then received follow up inquiries on 3 occasions to ensure I was okay! To sum up our experience with the company and its' sales employee, we found them knowledgeable, reliable, dedicated to customer satisfaction and just because delivery is complete, they still gave assurances they will be there for any issues that might surface during the "sleep-test"  and beyond throughout the warranty period.

What can I say except these guys are cheats! They sold us USED adjustable bed frames at "last…read moreyears" price. After much haggling we settled on a frame and mattresses but when we said the price was still way too high, the one who is the store manager says he's found last year's model at last year's price in the warehouse. We agree and sign the papers, they say "if you are not happy you can return it for free, no charge" Lies!!! Everything was delivered while we were away but as soon as we put the lights on we could see right away that the frame has scratches and the remotes for the adjustable bed frames have been worn down by use. My neighbor who was there when they were delivered said the frame was wrapped in plastic not in a box they would normally come in. Thank god the mattresses are new, at least I think they are! We called, we went back to the store to complain and say we want new bed frames and we want them to take back the used frames. The other guy who is not the manager says he doesn't believe they would sell a used frame and if we want a new frame we'd have to pay the new frame price. When we asked why we were sold an old bed frame he has no answer but says Ian is not here. In the end we paid a few grand for USED bed frames maybe even from the homes of Stan and Ollie who knows. We even tried to reach the main store and email someone about the used car feel of the store but no one could give us a person or direct email or telephone number to anyone in charge. These two slicksters should be ashamed of themselves. I would not recommend this store to anyone, ever!