I am extremely dissatisfied with the "service" from Shauls. Not only were they extremely rude when…read moreI told them I wanted my microwave fixed, they didn't even look at it and never fixed a problem I hired them for. I am extremely dissatisfied and I'll never use them again.

It is sad when a reputable business grows old and has new management who do not have the same…read moreservice standards as the old hands. This is the case with Shaul's in Johnson City, NY. I have been a customer more than 30 years and I am disappointed with the service on a 10 week old electric stove I just bought from them when I called the store for help. Part of the stove door cracked and when I tried to explain the problem the manager cut me off and said to me "You broke it." But he has not even seen the broken stove. Then he went on to explain that the manufacturer, Whirlpool, would not cover the repair under warranty. But I didn't break it. It really is a manufacturing defect or a design defect in my opinion as a retired professional engineer who has evaluated many electrical equipment problems. The manager offered to send his service man at my cost, but I found out that they are not a certified service shop for Whirlpool. I smelled rotten fish at this point and called for Whirlpool service, who were responsive. My experience and opinion is that this store wants to charge for their service when its free from the manufacturer and they do not help the customer with legitimate warranty service. Shaul's blames the customer without even looking at the problem. Not good at all.

Waiting on them to bring with them and German trade or two ponds in a slide that were not big…read moreenough for two waiting for them to bring in 4 x 4 by eights. My father-in-law needed 25 quick cement. They want to charge him a $25 pallet charge, which is bogus and he had to load the concrete himself. Nobody helped him. Hopefully this review helps and lets people know what they're walking into at Home Depot never happens at Lowe's.

Very limited and over priced selection of electrical components including new work switch/…read morereceptacle enclosures let alone Decora switches and receptacles. Thanks for nothing!! I'll shop else where.

Service was excellent! Travis helped us with a quick turn…read morearound on a very comfortable guest room mattress for an elderly relative. He delivered a sale far beyond all our expectations. Delivery was smooth!

Great service, hometown business, plenty of showroom items to see. Convenient parkingread more

I bought a new car stereo at Vestal Best Buy on September 21st . First they didn't have the right…read morewires to install it so I bought them at another store. So now they are telling me it will be February 12 before they can do it. If I knew that I would have bought the radio someplace else. Not happy at all.

I purchased an iPad from BestBuy 1/5. It was not in stock so they offered to have it sent to my…read morehome. It was supposed to arrive Friday 1/7. We received a text message saying it would arrive a day earlier 1/6. I never received it until 1/10. The updates I was getting were all over the place. N Hampton,Pa,Pittston,Pa. Nichols,NY, back to Scranton,Pa and finally Conklin Ny We went into the store on 1/7 and spoke to customer service. They said we probably wouldn't get it until 1/11. I've been trying for almost a week to call the Best Buy in Vestal,NY to no avail. I finally got a representative from the call center in California who couldn't help with a price match and said I'd be better off going into the store you would think that during the pandemic they would try to accommodate people without having them come into the store ANSWER THE DAMN PHONE

DO NOT EVER BUY PARTS FROM THIS PLACE! My husband took a…read morepart to a dryer to this shop.... He showed them the exact part. They ordered the part for $136.25. That was on Saturday. He went to pick up the part on Tuesday... Brought it home.... Wrong part. Returned to the shop, where they told him the ordered the incorrect part.... They proceeded to order the correct part and charged him another $136.25. We have spent the past 2 days trying to make them understand that we were charged twice.... They now claim they credited our account. I have been in contact with my financial institution and they are on alert for the credit to come through.... But they have seen nothing. I have tried 3 times to call the corporate number... I left my number for a call back. It has been 21 hrs and no response. I called again today and waited on hold for 32min and then was disconnected. I called for a third time and left my number and have yet to receive a call back. Very poor customer service and they take your money.... In my case twice... And then don't want to deal with you. I am also contacting my local BBB.

We had a problem with our washing machine not moving to the next cycle. I called…read moreseveral places and eventually talked with Don. He was so helpful to me, telling me what he thought it was, what part I needed and where to get it for the best price and that his son could walk us through it after we got the part. His price for fixing the washer was very reasonable. But because of his kind help we ended up being able to do it ourselves. This company is definitely not just out for your money. We were incredibly impressed and will call them first in the future if we have further appliance trouble and will also refer others to him. Don certainly went above and beyond the call of duty just to be a helpful and kind person. We are very impressed and recommend this company highly. Mary Lee

This is the third time I took one of my vacuums in for Hanif to repair, the work was done in a…read moretimely manner. Hanif is professiona, respectful and a genuinely nice man who cares about giving the best customer service possible hence that is why I have gone back to him three time. They have all the accessories you could possibly need for your vacuum, I have recommended A TO Z to many of my friends and would highly recommend them too you. Wendy Anderson

In the fall, I took my Miele vacuum to A to Z in Endwell, NY, for repairs, as it had suddenly…read morestopped working. The vacuum was originally purchased from this business several years prior. The lady at the desk was very friendly and helpful and said they would call when repairs were completed. When called a week or so later, I picked up my cleaner and was told the problem was with the cord... that it had been fixed and a new filter had also been installed. The cost was around $200. I didn't have a problem with that, all things considered. When I got home and plugged the vacuum in, it ran for about five minutes, then quit, so I returned to A to Z to see what was going on. Left the machine for a second time, they called in a few days and said the problem had been resolved and that there would be no charge this time around. Picked up the cleaner, got home, plugged it in, and this time it ran for about a minute before it quit. I was so frustrated with this experience, I decided to just give up on them as a repair service. I did not take the cleaner back. They are great when it comes to selling a wonderful product, but repairs do not seem to be their specialty. After searching elsewhere for a repair service, I found none. This past week, the cleaner was disposed of as recyclable. What a shame. I am so disappointed with A to Z. I will not be a returning customer.