It was good... then it went to pot. I'm trying to write this review about the internet services,…read morebut it seems I can only write it for this store- so they get the blast and can hopefully pass it on to corporate. I initially came to AT&T because I was having trouble with an alternate provider and despite multiple attempts to address the issue, they simply failed. So I came to AT&T. At first, it was great! Good speed, good ability to manage my internet and those who used my WIFI. But suddenly, it got zapped! I'm not 100% sure what the issue was, but it went from super fast... reasonably fast... to impossible to work. Getting a live person on the phone is UTTERLY IMPOSSIBLE!! Getting a live person to chat with is COMPLETELY IMPOSSIBLE!!! I finally get someone live and they say that my plan was changed! Not only that, but someone had hacked my Wifi. Okay, that's simple enough to address. Change the password. Still, my Wifi is impossibly slow. I called and FINALLY got someone live after an hour wait for a call back... plus another 20 minutes on hold! This is absurd! I get someone live and they tell me the plan was changed... WHY?? WHO AUTHORIZED YOU TO CHANGE MY PLAN?? Regardless, I tell them to put it back! I get it back and then cant get half of my items to connect to wifi. I put in the right password, and it tells me, its the wrong password. EVERYTHING IS S...L...O...W...!!!!!! The glaciers could completely melt before some things load! I asked to have someone come out and scheduled the appointment easy enough. The guy is late, and then calls me saying he knows my issue- that I have too many things connected. Ummm... no? It wasnt a problem a week ago! Why is it suddenly a new problem now? What changed?? Nothing on my end! So then I get hit with the line, "I can come out, but it's going to cost you $150". I beg your FRIGGIN PARDON?? I am NOT paying you to fix something I'm already paying for! After resetting the devices several times, I still have super slow wifi, and STILL cannot connect some items to wifi. That's IT! CANCEL MY SERVICES! I call and am forced to deal with the GOD-AWFUL Automated system AGAIN! CANCEL SERVICES!!! "Let me connect you with someone live..." OH?? NOW you can suddenly connect me with a live person? NOPE! "Sorry, our offices are closed! Please call back during this time frame, central time". Okay... let's try chat!! "Sorry, our automated system cannot connect you with someone live- offices are closed". HEY AT&T, Im changing my payment info and you can come get your crap before I drop it in the trash. That includes the crappy satellite dishes you left on my house from previous customers. Guess you're too lazy to take care of customers!

Gus' team were super helpful, ALL of them (Stephanie was our main support)…read more They didn't make me feel weird, they were welcoming and open to educating us of all our options! Thanks Hollister AT&T team!!