My son had issues with his ankle/leg and he was unable to walk due to sport injury and we tried to…read morecall this office to schedule an appointment, we had to made 4 attempts to complete the scheduling itself. No one answered the first call. Someone picked up the 2nd call, which we provided our insurance information, described the situation and asked for a same day "emergency visit", the lady put us on hold and see if there are any doctor available for us. Then the phone was disconnected while we were holding. Waited for like 5 minutes, but nobody called us back at all. We called again and a different person picked up the phone, I told him that insurance information has been provided, but he said he could not locate my son's account in the system. We were back to step 1 to provide insurance information again. The phone got disconnected again while I was giving him our insurance information. I immediately called back and another person picked up. After going through all the troubles, we were finally able to get an appointment for 3 days later. We went to see the doctor this morning, the front desk staff were busy chatting with each other while two other patients were waiting on the line. The PA and Dr. (Dr. Wei Shen) were very friendly and professional, Dr. Shen thoroughly checked my son's ankle and reviewed the x-ray image, gave me assurance that he seemed fine and provided me action plans on at-home remedy exercise and estimated time of recovery. I have no issue with the Dr. at the office, but the patient service is not what I expected from a large healthcare network provider.

My mom had a scheduled appt for 11am. We checked in by 10:45am. We were not seen until 12:40pm…read moredue to a "glitch" in the system that did not populate her name but got a waiting room full of people's (10:45am - 11:20am) names. We inquired at the 45 minute mark and were told it was equipment repair issues while another told us it was a system glitch. Unbelievable.

Rude, racist, creepy, facetious. Do not go to this doctor, unless you want to be insulted and…read moredisrespected. He's aloof, out of order and extremely, extremely inadequate!!!!

I have been a patient at this practice for over 5 years. I suffer from osteoid arthritis of both…read moreknees. Up to this point, I was taking shots of a product called Synvisc on a 6-month basis. It gave me some relief for a couple of years. In the past 2 months I have taken Platelet-Rich Plasma shots; 2 in each knee. The results are unbelievable. I can literally jog after these treatments. I also have a torn rotator cuff and slap tears of my shoulder. Unfortunately, I have not had any success with the PRP shots for my shoulder, and will be going for surgery. I strongly recommend that if anyone experiences joint problems and wants to avoid surgery, they should consider visiting this practice. I did a lot of homework before I agreed to these shot. They have worked for Tiger Woods, Kobe Bryant, and Peyton Manning -all world class athletes. The shots are not covered by insurance but the relief I got to my knees are well worth the investment. Good Luck, Mr. M

Stay away from this practice for your own benefit. Asked 3 times for my blood work to be sent to…read moreanother doctor to review. When I went to the other doctor they told me they didn't receive anything. Called 2 separate times to go over X rays and blood. The first time girl told me doctor would call me after 12:30, I'm still waiting. The second time I called I was told doctor has me scheduled for a call tomorrow, it would have been nice if they would have let me know. It didn't make a difference, he never called, and the rocket scientist that I spoke to today said to me it sounds like you are not happy with our practice. You can always stop coming here. That was the smartest thing she said, goodbye and good riddance

Dr. Ariel Nassim is genuinely a great doctor and human being . He seems to truly care about his…read morepatients and their health . I always have a pleasant visit when I go , he never makes me feel like my questions or concerns are Irrelevant . Overall very awesome doctor !

Have you ever had one of those Humpy-Dumpty days where things fall apart, including your bones?…read more Well, I had one. Between the compound/open fracture and the other broken bones, my morning started off tragically wrong. Thankfully, Dr. Tam is more skilled than all the king's horses and all the king's men because he was able to put me back together again! Dr. Tam impressed me with his straight-forward "this is what I would do if it were me" approach. I like options, but he isn't afraid to tell you what the best option is. Before surgery, he put his hand on my shoulder and let told me, "You'll be alright." He assured me he would do his best. His tone and the warmth of a human touch comforted me. I was very impressed by his skill. This isn't his first rodeo and he is very familiar with the ins and outs of surgery. I'm pretty sure he gave me a Borg implant, take a look at the picture and tell me what you think! I hope I don't start saying, "Resistance is futile!" Nothing but praise for Dr. Tam and I highly recommend him. If you need his services then you're in a bad situation. Trust him and he will get you to recovery as fast as possible.

Amazing doctor !!! Highly recommend very professional and very helpful. My mom broke her wrist and…read morearm in Greece and had to find a orthopedic here and thank god for Jason Tam he has helped a lot through this whole process and made it very less stressful for us

After over 10 years of being a patient of Dr. Taverni and Physical Therapy with Michael Morga, I am…read morevery sad to say that Dr. Taverni is no longer practicing medicine. He had left New York to practice medicine in a beautiful area of Florida, however, quite sadly he developed serious medical problems that will now forever prohibit him to administer that stellar service that I was a privy to for over a decade. I am very sad to relay this news, but I just loved him and wanted to share this information, in case anyone was wondering what happened to him. Thank you for your many years of keeping me mobile.

I've met with Dr. Taverni twice and I'm hoping I can now focus on my PT with no further…read moreinteractions with him. Dr. Taverni isn't simply rude, he's hostile and possibly unstable. During my meetings with him, Dr. Taverni caused me to take an immediate defensive position due to an irrelevant, inappropriate and judgmental line of questioning that served no purpose other than to satiate his own curiosity of who he (quite inaccurately) believed me to be, seemingly based on nothing more than my appearance. Dr. Taverni has obvious social/emotional issues that I'm convinced are directed only towards certain types of people. I'd hate to think he treats all his patients this horribly yet somehow manages to keep his job.

I recently had epidural shots from Dr. Rubin. I did not receive anesthesia…read more I found it to be not that painful. Dr Rubin was very gentle and he knew just where the problems where. i highly recommend him, for his expertise in his craft. He's a very nice man and I am lucky to have him as my Dr. for my epidural shots and my pain management. Thanks Dr. Rubin for being a master at pain management. Julie Premosch glen oaks, NY

My experience at this office was completely unacceptable. This is the third time I've accompanied…read moremy grandmother, who suffers from severe pain, and every visit has been frustrating because of the way patients are treated at the front desk. I believe the front desk employee's name is Liz. During every visit, she has come across as dismissive, impatient, and unprofessional. She spoke to us with an attitude that made us feel like we were an inconvenience, and I witnessed her treating other patients in a similarly disrespectful manner. The front desk is the first impression of any medical office, and her behavior reflects very poorly on the practice. Patients who are already dealing with illness or pain deserve compassion and respect, not rudeness. Management should seriously address the customer service at the front desk before more patients choose to leave. I will not be returning to this office, and I will be recommending that friends and family seek care elsewhere.

Attentive and with excellent "bed-side" manners, Daniel Aryeh helped me gain my strength in an…read moreimpressive speed. Ilana, his right hand, is very outgoing and a pleasure to work with. Very positive experience.

I was seen by Dr Brian Capogna at Orthopedic Associates in 2025 for a complex medial meniscus tear…read more Given I am a mom of young children, under 40 years old, and have had no previous knee problems, a partial arthroscopic meniscectomy was recommended. Despite following every instruction, within months post-op I began to feel pain. I went back to him to ask for another MRI 5 months post-op to see if there was a reason for my discomfort. He very quickly brushed off my concerns and said that I am simply older and should accept I will have aches and pains. I did not like his demeanor or his quick response to my concerns. I decided to get a second opinion at a different practice who, after another MRI, determined there was not only another tear but that it appeared now even deeper into the meniscus. I've now had 2 meniscus surgeries from 2 different surgeons within 8 months. It was determined by the most recent surgeon that Dr Capogna left a flap of the meniscus exposed, which, no matter how much rest and PT, the meniscus could not "unfurl" or ease itself. Another surgery would need to be done. I understand we live in a highly litigious area and he could potentially see my request as me blaming him for a botched job. I was not asking for an MRI to put Dr Capogna at fault. I simply wanted an explanation for my situation. In fact, had he listened to me and agreed to help me get to the bottom of this and order an MRI, I might have even scheduled him again as the surgeon. I understand there are many factors involved when agreeing to surgery and complications are possible. What I do not understand, however, is a doctor who can dismiss their patient's pain so nonchalantly.

This guy is a tool... and to be clear, that's not a good thing. He was arrogant and dismissive in…read moredealing with a simple issue related to a prescription for an elderly relative. If you are looking for someone with great bedside manner, take your business elsewhere.

He's a fantastic orthopedic surgeon. I broke my ankle earlier this year, and he fixed me up…read moreperfectly. Needed 2 surgeries so far, and for both of them, I had a great experience. Minimal post op pain, and now I can walk again.

I finally went to another surgeon because I had increased pain at the site of the surgery and was…read moregetting numbness and cramping in my legs and feet, and I had gotten nowhere in trying to get Toledano to call me back. X-rays showed that two of the three pins were no longer flush with the incision but were sticking up. I have to wonder if Toledano actually saw that on my last visit for an x-ray and didn't say anything, since I had already started to have some problems in the hip and legs. Now I know why I have pain and numbness. Those pins are digging into soft tissue and nerves. The severity grows and wanes depending on what position I am in. I cannot sleep at all because lying down makes everything a lot more severe. I finally managed to get his office to send me the x-rays and went to someone else who an acquaintance recommended. This second surgeon insists nothing can be done, didn't even want to see the x-rays I had with me, and suggested physical therapy. Well, that sure won't help. Even I know that. Toledano obviously did a horrible job with the placement of those pins and the rest of the hardware and totally destroyed my quality of life. I can no longer drive because of numbing in my feet. I cannot walk my dog. I worry about walking in general since I do not have any confidence in being sure-footed. I have to hope other nerves do not become affected which could lead to other organs, including the heart. He is adept at ignoring me, and obviously has no desire to address this. I now have to keep looking for someone with an answer while I still can. Stay away from this man, and actually stay away from North Shore Hospital. They are the pits. I can only say that medicine is no longer what it once was, and the big business it has become has put ability and caring in a back seat.

I am experiencing terrible edema in my legs and feet so I made an appointment for a lymphatic…read moremassage at Keep In Touch. I will definitely book future massages here. My massage therapist, Rose, was so attentive. She explained to me how to maximize the benefits of the massage once she was done. Also, although I was booked for a 60 minute session, Rose spent a little extra time on me, which was greatly appreciated. The fees for the massages are very reasonable. Keep in Touch is not a fancy, glitzy 'medispa' that I have grown accustomed to seeing, but it is a lovely space and it looked immaculate. Also, it is in a medical office building, so there is ample parking available (free).

Almost 30 years later (hard to believe) and I still travel 45 minutes to go back to see Dawn at…read moreKeep In Touch. There is no one better. In today's day and age where no one really cares about anything anymore, you can tell Dawn still listens and tailord each massage to what's going on in your life at that moment. Service like this is hard to come by & it's well worth the trip. She is life changing, especially when you realize how stressed out you walk around everyday