Whitney was very kind, understanding, and felt she really cared in the short amount of time I was…read morethere. The front desk was quick and efficient. Best urgent care experience I've had

I use this clinic on a regular basis! The doctors are always friendly and extremely thorough. I…read morehave always had the best care and am feeling better in no time. I can always depend on this clinic!!

We have had nothing but very positive experiences with this location for minor healthcare needs…read morethat couldn't wait until our doctor's office or pediatrician was open or available to see us. Examples of reasons we've gone here are strep throat, ear infections, swimmers ear, and sinus infection. We were properly diagnosed, we were seen at the time we expected (not a long wait if we walked in, seen within 5 minutes of appt time if we made an appt prior to coming in), ans it was very convenient to be able to pick up our prescriptions right there. Definitely recommend! I have gone to another chain pharmacy that offers medical visits and have never received this level of care. (The other location even sent me home after missing a pneumonia diagnosis & telling me I just needed to "let the cold run it's course." The other pharmacy has also mixed up prescriptions that would've killed or harmed our unborn child. Thankfully, we caught it ourselves at home.

Wonderful provider. Kind, friendly, knowledgeable. She also is able to DOT physicals! The inside…read moreof the clinic is beaitiful.

Previously, I gave a 5 star rating, about 2 years ago or 2024…read more Today, I called and was told to set up an appointment on their website. As I wanted to be seen to have my ears cleaned, I thought it would be easy. The website was a no go, as the staff would have seen me in a week. So I dropped in or walked in as they now allow. The walk in process ended up taking about 60 minutes. Not terrible, but not exactly as expected. As I will be traveling and not back in town for a while, I wanted to get this done. I suggest and will do in the future, schedule with ample time and will see if that is any faster. The concept is great, but not well ex

I went to ENT Now after work at 3:30, had an audio test and ear exam, and was on my way to the…read morepharmacy by 4:10. The office is clean, welcoming, and incredibly efficient. Nurse Practitioner Adetoun was outstanding -- thorough, compassionate, and gave clear, practical advice; I feel 100% better after following her recommendations. Highly recommend ENT Now for fast, professional, and caring ear care.

Bit of a mixed experience this weekend with horrible upfront scheduling, check-in and wait time,…read morepartially redeemed by capable care received at the end. My wife was up most of night with horrible headache from a sinus infection. Thought urgent care was best option, and the O'Fallon WellNow was most convenient. At 10:15am, I scheduled an appt online for earliest available 11:15am. Arrived 10:45am, was given a tablet to complete registration. I helped my wife fill everything out because her head hurt so much. Woman at check-in not sympathetic or empathetic. Finally shown a room at 12:10pm, doctor appeared 12:45pm (hour and half after scheduled appt). Doctor WAS empathetic, listened carefully, was capable and professional. So despite the disappointing upfront experience and amount of time involved, we were able to receive competent care in the end.

I made an appointment when I arrive they tell me almost two hour wait! And telehealth only no…read moredoctor! If I knew I would have canceled they said nurse only! I feel miserable so I guess I'll wait ! And update review.

I have been here for an hour. I had an appointment scheduled. They've seen 8 people that came in…read moreafter me. They marked in their system that I was seen already as well as other people so that they can be seen as 'efficient' by their corporate overlords. If you can't see me when my appointment is scheduled then don't offer appointments.

I received excellent care here. The nurses and phlebotomists were incredibly kind and considerate…read more As someone in healthcare, I have high standards, and I would absolutely recommend WellNow to anyone needing this type of service. I also greatly appreciated the ability to schedule an appointment time. I had a minimal wait to be seen by a provider.

No one but us was in the waiting room. We waited 2hours before going back to a room. There were no…read morepatients in the back, where we waited even longer. This is the slowest urgent care. The team just hangs out chatting and laughing instead of seeing patients. As you can hear while sitting in the waiting room and in the room. Then they give a fake apology that is clearly a lie, like sorry we have been busy. Busy with who? We were the only ones there!!!!! This is a repeated thing with them. You spend just as much time at this urgent care as you would the hospital. it is ignorant, they need someone there who will make everyone do their job. Look at the reviews!! This place needs major help!

I had a very disappointing experience. The physician acted rushed and dismissive, as if she didn't…read morehave time to deal with me. When I asked if my temperature had been taken, she insisted it had -- even though the staff member before her never checked it. I am 60 years old and certainly know what having your temperature taken involves. She left the room, came back with a thermometer, quickly scanned my forehead, and told me I didn't have a fever. When I asked if my symptoms could be sinus-related, she immediately said no without even examining my throat or nose. When I mentioned that I didn't appreciate her implying I was lying about my temperature not being checked, she said it was written down in my chart -- which honestly made the situation worse. Accurate charting should be a priority. I left feeling unheard and disrespected. I will not be returning and cannot recommend this provider

Great experience all around. I was visiting family in town for the weekend from out of state…read more Starting to feel a sinus infection coming on and signed up on a Saturday morning for call ahead. Got in at 8am and was seen and out the door within an hour. The entire staff was pleasant, friendly and helpful!

Horrible. Took my sister there Monday. We had an appt, yet we waited for two hours for "care"…read more Amanda was lovely, yet no one took her temperature until later, despite complaining about a fever. No covid or flu test. The bathrooms were filthy. I have pictures, bc I was so appalled. All the practitioner did when she came in was make excuses about the system and it being a training day. I did not want to hear it. I had a sister in pain who was not receiving care. Total Access should be ashamed to call that healthcare. We left and I took her to the ER instead. Hire someone to clean! Unacceptable.