PSA: Avoid this facility. CitiMD canceled their collection agency for the $31.65; however, they…read morerefused to refund me $48.50 for the wrong medication their doctor prescribed. Keep in mind my insurance paid everything except the $31.65 On the morning of 11/28/2025, I went to CitiMD for treatment for a urinary tract infection (UTI). I was seen by a physician who collected a urine sample, confirmed that I had a UTI, and prescribed medication. I had the prescription filled immediately and paid $48.50; I do not have prescription drug coverage. I took one pill when I got home and another around 11:00 p.m. I continued the same regimen on Saturday, Sunday, and Monday morning, for a total of seven doses. On Monday, 12/1, I received a call from the Customer After Care Center in the Philippines informing me that I had been prescribed the wrong medication. I was told that I would need to return to CitiMD for treatment. I explained that this would require another co-pay and another $48.50. I asked whether she could call my pharmacist with the correct prescription, but she said she could not. I asked her to refund me my original co-pay & the cost of the prescription. She laughed. I did not laugh. She insisted I contact CitiMD. I am deeply concerned that I took seven doses of the wrong medication before being notified of the error. I am also concerned that it took three and a half days to inform me that the prescription was incorrect. Given the seriousness of this situation, I believe the prescribing doctor should be held accountable. I suspect malpractice. When I contacted CitiMD, I was met with nothing but rudeness. Their priority was protecting the doctor -- a full-on cover your ass operation rather than addressing my concerns. The customer service was the worst I have ever experienced. I was hung up on three separate times and left on hold for two hours. They refused to let me speak with the attending physician on duty that day. Instead, they continued to point me to the Philippines Customer After Care Center, even after I explained that the Philippines wanted nothing to do with me. Since I could not get a call back, I decided to see my PCP to receive proper medical care. He was alarmed by what I had experienced. Given the circumstances outlined above, it is reasonable that I will not be paying the $31.65. I contacted Social Security, explaining that garnishing $31.65 from my check would only escalate the situation further.

Highly recommend this facility. All employees from front desk, nurses and doctors are all…read moreextremely nice and knowledgeable.

This place did everything it could do with grace and efficiency. I was a walk-in, limping, and I…read morewas given one page (!) to fill out, and I didn't have time to read the book i'd brought. I was seen my medical assistant Jessica, who was friendly and expert; then Dr. Katkovsky came in, looked closely, listened closely, and gave me both an explanation, a prediction, and an antibiotic. On the way out, I got papers from Tabitha, who was equally friendly and efficient. The whole visit was delightfully compact; everyone laughed at my nervous-patient jokes, and I went out into the night feeling that I had been treated extra-kindly by informed human beings. I know this isn't the stereotype of urgent care, and people in pain always see flaws, but this place is GREAT. I don't want to have a reason to come there again, but I would be comforted if I had to.

Went in complaining of fever /body aches/chills/ throat and ear pain. They gave me a Covid test…read morewhich consisted of barely touching the inside of my nose for 4 seconds total. The Dr never touched my glands or looked into my throat or ears. He then tried to prescribe me ibuprofen and Zyrtec!!!!!I straight up said I know my body this is not allergies. Complete waste of time and money and I will never go back here.

I highly recommend this urgent care location. They were extremely attentive and helpful, with…read moreEXCELLENT bedside manners & visible compassion!! This will definitely be my immediate health care go to place. THANK YOU AFC Throggs Neck Urgent Care especially, Dr Brian Fahnrich, nurse Kavesha Cottoy, front desk staff Victoria & Jason. Thanks, again!! Cindy J.

I am disappointed with the inconsistency in this clinic's hours of operation. Yesterday I arrived…read moreat 7:50pm and was turned away because they were closed. Sign on front doors say they close at 8:00pm. Today I arrived at 7:50am and they opened the front doors at 8:40am because the person who registers patients is running late, needless to say that perhaps if the person who registers patients does not show up they would probably have to close for the day. Perhaps they should consider training other members of the staff the registry process. I understand that unexpected staffing issues may happen but patients rely on posted business hours, especially when seeking medical care.

My name is Ana, I I am writing to say thank you for the staff who was very nice to me and also…read morewanted to write about Dr. Jose Bastidas. I arrived at that place very stressed because there was a situation with a prescription that I needed, and I couldn't get it, only a doctor could help me, I remember that he saw me Crying and quickly asking if I was okay, from that moment on he generously took control and helped me and for that I am very grateful, thank you Dr. Jose Bastidas.

Essen is a great company. Like this location here, they are able to provide quality and affordable…read moreservices throughout the Bronx for the people who need it most. Covid tests and vaccines available.

So I just came from this location and I have nothing but good things to say. After i signed in at…read morethe kiosk I waited less than ten minutes to be seen. The assistant and the doctor were very helpful. I would definitely return to this location. DC

I live by this location and previously used to have a decent experience, how ever twice I've been…read morethere this year, and I'm not a person who goes to the doctor unless absolutely necessary. There's a doctor there by the name of Jennifer Khachadurian, she dismisses your symptoms, talks over you when you're trying to explain yourself and tells you "I don't know what that means" referring to symptoms. This lady should not be working in an urgent care it seems she's too lazy to do her job, she shouldn't be around sick people period. Now that she is the doctor there I would not recommend anybody walk into this location.

The doctor was great. The front desk sent my prescription to a pharmacy, even after double checking…read morewith me to Co-Op City's Walgreen's instead of the one near my home on Eastchester Avenue. My husband drove me but he will be at work on Monday. I don't drive so know will have to spend about 2 hours to get my prescription. I get it, it's habit, but it's annoying. It would have gotten five stars except for that. Oh well, I need the exercise to get to the bus on Gun Hill Road.

City MD in Bay plaza mall serves its purpose. We were seen fast (about 20 minutes) and served…read morequickly. The staff was pleasant. The Dr was very fast and efficient. Front desk was very sweet. We got our prescribed meds exactly as promised from our pharmacy. I even made a mistake and sent it to the wrong pharmacy and had it easily corrected. It's not a regular doctor office and I have an understanding of how the medical system works. For an Urgent care in the middle of a mall I give them 4 stars. Well done.

Today 6/26/2025, my son went to the CityMD on Pelham Parkway and tested positive for Covid. After…read morean hour in a waiting room the doctor came in did not prescribe any meds but more so went over things he could do at home. Which is fine but she proceeds to tell him to take out his phone and take a picture of where she wrote these instructions AND look at where she wrote the information! I was extremely upset and shocked and I called the office and was told that since my son was of age the doctor didn't really need to talk to me. I left the message anyway to please have the doctor call my son's in mobile and I have her to hear back. Unacceptable to hand out medical instructions on tongue suppressors! This is no way to do business...extremely disappointed.

This specific location is truly a damn mess and a joke to the medical field !! The wait times are…read moresuper ridiculous! I had an appointment today and was still in the waiting area 1 hour and half past the time. When asked if I was next the lady at the desk said yes I was next and proceeded to call someone else!! What was the point of making an appointment if I'm still going to be waiting like a walk in. The other lady at the desk seemed like she didn't even wanted to be bothered!!

So disappointed with this office. They don't even pick up the phone. You go in you aren't even…read moreacknowledged. The receptionist clearly on a personal call so I get on my phone and call while standing right in front of her to see if she'd pick up... she didn't bat an eye. My guess is they're losing a lot of business as a result of this very unprofessional behavior,I had to walk out!!! I went elsewhere where I was tended to right away. Sad that I have to go outside of my own neighborhood to visit an urgent care. I would not recommend this urgent care at all. P.S. the waiting room was totally empty! 14 days before you get results for Covid testing Unacceptable!!!

I had an appointment. Checked in early and started waiting…read more Then I heard e receptionist tell someone over the phone that they were running over an hour behind No one bothered to let me Know how far backed up they were. Same crappy health care thing where they just don't respect your time or their appointments. Why even bother with an appointment? How hard is it to just tell your customer (like any other industry) "hey we are running an hour behind". Why do health providers think they are some kind of gods who can just behave badly and get away with it

I visited MedRite Urgent Care on March 9, 2026 around 4:15 PM, and I had a great experience from…read morestart to finish. Before arriving, I called with a few questions and the secretary who answered the phone was extremely patient and helpful. When I arrived, she continued to be exceptional. She helped me scan the barcode to register, asked for my information, and even allowed me to email the documents to her. Her energy was very welcoming and professional, and I really appreciated how kind she was. After that, she brought me into the exam room. The medical assistant who helped me was wonderful as well. She was kind, patient, and answered all of my questions. She made me feel very comfortable throughout the visit. The doctor was also great. Although our conversation was brief, he was warm, attentive, and made sure to answer any questions I had. Overall, the entire experience was excellent. The wait time was very short, the staff was professional and caring, and I truly appreciated the level of service I received. I would definitely rate MedRite Urgent Care 10/10 and highly recommend them.

I always have a good experience here. I always get seen very quickly. Quality care for my…read moreallergies, sinus infection and flu.

Excellent service and quality of care. The doctor said he's call me in two days to see how I was…read moredoing, and he did! My own doctor of 20+ years doesn't show as much interest or concern. PS My friend used this service a year ago and also received outstanding care. I really don't understand the negative reviews.

I went to CityMD Throgs Neck on may 26, 2026 because I had a terrible ear ache... Was treated by…read moreDr Shahram Mekhoubad who examined my left ear and was told, "There is no infection, your ear is clear, the pain is due to your TMJ (temporomandibular joint)... I explained I've never had an ear ache before, why is it effecting my ear now after 73 years? He had no explanation... A few hours later, because of the excruciating pain, I called my personal doctor and he told me I could come right in... My doctor looked in my ear and said, it's full of wax and a black substance that looks like a Fungus... He washed out my ear which stopped the pain immediately, and sent out the large substance to be diagnosed.. The diagnosis came back a few days later Aspergillus niger fungus... This was my First and LAST time I will be using CityMD in Throgs Neck.. PD Henrys