Metrocare Hawaii Plus on Oahu is the worst business with false promises and work ethics. The manager in charge does not communicate, promises services which can't be delivered, and will not take any responsibility for wrong services. They say that their providers are experienced but yet can't even do simple sheet change, transfers and other everyday duties. The scheduling changes with no advance notification. Many more issues and yet we are stuck because other business are the same. HELP!!!! The manager "Fe" need to be in bed with her staff taking care of her to know how bad they are. However the only golden egg they have but will be leaving the company is Christine Jury to further her education and life. If the CEO what his company stay a float replace Fe with Christine Jury. read more

For one they take clients and they don't have the workers to Care for them, (the workers say that the company never fires anyone so the workers take advantage of that and work when they want) so that tells me the company just wants the money from insurance. Two when I did get a care giver it was a different one every day and I had to explain and show them what to do which I may as well just do myself cause I'm doing it anyways. Three when you call to get answers they either don't answer, don't return calls, or when they do answer it's just excuses after excuses. I have even been told I'm not as critical as other patients so I gotta wait, who are they to make that diagnosis, I fell the other day with no one around, at the very time I should have had a caregiver. I would NEVER recommend this company to anyone who wants quality care for your lovers one or yourself. They only care about the money. read more

The Oahu office is terrible. Waited months for someone to even get in contact with us. Then we were assigned incompetent caregivers. One was always late and would leave early every day for various reasons. The other couldn't understand English, completely forgot where things were, forgot how to do what was asked (simple things like change the bandage on a small wound that was almost healed), and then almost injured my family member. Save yourself the stress and choose another company. Only giving a 1-star rating cause Yelp won't let me give none. I guess I'll give the star for the nurse who did the initial home assessment. At least she was caring and helpful. read more

This is the WORSE Home Care Provider ever. We work with the MetroCare on Oahu. Their ENTIRE staff are completely unprofessional and should NOT be working in the Home Care Provider industry, or in any company period. Their Oahu Facility "Mgr" Fe does not know how to manage a business, or be accountable for providing the care their website says they do "our desire for high quality Direct Care Staff is intricately linked to our sense of mission. We endeavor to provide our clients with quality services that respect their dignity, individuality, and abilities, while ensuring their health and safety are never compromised." We have been with this company for 2+ years (because of Medical Insurance restrictions) but we have NEVER received the type of service they state they provide on their website. My mother has home care coverage (paid partly through her medical insurance & partly through private pay) which pays to have MetroCare provide services 7-days a week, from 9am-5pm. MANY MANY times the MetroCare nurses don't show up the day they are scheduled to WITHOUT notifying any of our family members. Often times when they don't show up the only way we find out is because it is 10am and still no one has arrived. We will then call Fe (the Mgr here on Oahu) and she'll tell us "Oh Sorry we don't have anyone here to cover can someone from the family cover this shift." It's like 1 - what are we paying you guys for & 2 - That's the whole purpose of hiring you folks and your home care services. This happens AT LEAST once a week. And no matter how many times we've told them how UNPROFESSIONAL AND UNSAFE this is for my Mom (because we all leave the house at 8am for work, expecting the nurse to arrive at 9am) they still have not made any changes or adjustments. And the nurses they do send are nurses who they just brought over from the Phillipines who speak very little English and who often tell us "I don't know how to do that". Simple things like changing my Mom, or warming up her food for breakfast or lunch ... it's as if they are they not here to provide HOME CARE but to just 'show face that they have someone there'. We've often asked to speak to their CEO Lillian and we always get the answer "Oh she's on a trip in the Phillipines". We asked to speak to their COO and was also told "Oh he's on a trip in the Phillipines too" So who the heck is running their business in the mean time. For the safety of your loved ones ... DO NOT ... DO NOT ... DO NOT EVER hire MetroCare. They don't care about the well being and safety of their patients, and it shows from their CEO who never returns any of our phone calls bc she's always in the Phillipines down to their Mgr and Sup here in Oahu who tells us "can you cover our shift for us even though we've been paid by you folks and the insurance." These types of companies should NOT be in business!!!! read more