I visited the office in Rock Hill SC and met with Dr. Dave, MD Pujan. I think the visit was to…read morerushed. He probably met with me for about 6 to 8 minutes. I had complained about my dry eye issue and that one of my eyes was hurting a lot. I just felt that he was not very concerned; this was the fastest eye exam I ever received.

Great optometrists Miss Girardeau is great! Really caring. This is the only reason they got three…read morestars instead of 1 The surgery scheduler is to uncaring and I was glad when I could cancel and go to Mecklenburg Eye Associates. Rock Hill Eye put me off 3 months on a cataract that i could hardly see out of and had to rely on the other eye. I contacted Mecklenburg Eye , made an appt. with Dr. Kurivilla, who has a 4.7 star rating, for almost 2 months before Rock Hill Eye Center. He did both eyes 3 weeks before Rock Hill Eye could do one. I think they must do very few since it only takes 10-15 minutes to do an eye and there aren't that many people in Rock Hill or some other reason why it's sooooooo far in advance. Dr. K was awesome! He answers all your ?'s and is very caring about your needs. The staff was great to and they even have a Rock Hill office. I am glad I made the right decision.

I had eye pain and was seen 4/30/26 and was incorrectly diagnosed with Iritis. I called tge office…read moreto complain of tge same eye pain & the eye drops were not working. I was told to continue with the dr orders. Then it was the weekend & I called the online after hours & met another dr on Saturday she diagnosed me with allergies & told me to stop tge eye drops. On Monday I just went in the office & said look at my eye, it is worse. I got to see another dr who diagnosed me with a severe case of The PINK EYE that took me 2+ weeks to recover. I suffered with eye pain for 6 days!! I sent a letter to Rock Hill Eye explaining the whole order & asked that the remaining charges for tge mis diagnosis be written off. I also had 2 cataract surgery scheduled for the upcoming months but decided to find a different eye dr. I had been their patient for over 20 years and did not receive any help when I knew something was terribly wrong with my eye. Terrible experience with this eye center.​

Dr Kelton Wigington prescribed perfect glasses for me after my cataract surgery. and did follow-up…read more to assure i was doing good, I am.

She is very thorough and caught something early on with my sons vision. She always listens to our…read moreconcerns and takes her time with us. Downside - plan for each visit to take a minimum of 2-3 hours.

They bill for things insurance won't cover. When you have a question, no one responds. They play…read morethe blame game as if they never received the message. Peggy in billing talks down to you. I would never recommend this practice

I scheduled an appointment for my elderly mother, who is disabled and has significant difficulty…read morewalking. The earliest appointment available was approximately six weeks away, and my parents had to drive an hour to get there. The appointment was scheduled for 11:30 a.m. I arrived at 11:23 a.m. and informed the front desk that my mother was still on her way and would likely arrive about 10 minutes late. I also explained that, because of her disability, she needed additional time to walk from the parking area and take the elevator to the second floor. I specifically asked whether she could still be seen, and I was told that as long as she arrived by 11:45 a.m., it would not be a problem. The staff provided me with a tablet to begin completing her paperwork. While I was finishing it, my mother arrived. I briefly stepped outside to direct her where to go and left the tablet on the table. When I returned, the staff had already taken the tablet and informed me that the doctor would not see her, despite the fact that it was only 11:44 a.m. and she was literally walking into the office. After I explained the situation, one staff member indicated they would try to work her into the schedule, while another said the doctor had refused and that we would need to reschedule. We then spent another 10-15 minutes discussing the issue, during which time the appointment could likely have already begun. What is most frustrating is that I was initially told she would be seen if she arrived by 11:45 a.m., yet that commitment was not honored. Had I been told from the beginning that there was absolutely no flexibility, I could have made other arrangements or sought care elsewhere. My mother has a serious eye condition and now faces further delays in receiving treatment. Given her disability, age, and the effort required to attend the appointment, I expected a greater degree of understanding and accommodation. Unfortunately, our experience left us feeling that her circumstances were not taken into consideration.

LOVED Dr. Burt, however the office and the retail section's customer service is subpar at best…read more It's been one thing after another with the office staff- lack of customer service, not answering emails or returning calls. My favorite was Dr Burt was sick- cool, it happens we are humans. I get a text at 7 AM, fine, I call back after they left a message saying they had a spot for me. Male receptionist with an accent tells me he sees no spots then hangs up. I call back and ask to speak with Christina Pittinger the office manager. "I have no idea who you talked to or where they are but I have an appointment for you", alright, where's the ownership/apology/accountability piece. I had been waiting for two months to get in so fine, I'll be there. Show up, only to be guided through the office by three different people who had the personalities of wet dry wall. Dr Burt comes in and blows me away with his care, the amount of time he spent with me and him taking the time to educate me. I go to the retail selection, it wasn't great- selection was very synonymous and not for the fun or funky. The young lady was kind, spent the time to hear me and found two other color ways in the frames I settled on. I'm told it will be 7-10 days. Cool! I had work travel and had to buy a new phone amongst all of it so I call the office to check on the status. Paula, answers the phone. Paula is the "that's nice/bless your heart" kinda gal. Which fine. I start to explain who I am and asking for an update. She cuts me off and starts talking over me exclaiming that it hasn't been 10 days. When I start to explain I was told 7-10. She cuts me off with "we recently changed and it must be old habits or you didn't hear properly". Ma'am as someone who works exclusively in customer service it's all about ownership and accountability. As soon as I open my mouth to respond- she hangs up. I call back and get the sweet baby angel who helped with my eye wear! I feel hope! Then have to wait for Paula again, who is standing ten toes deep with no accountability for her office. Then says it's only been a week. I explain that if she had listened she would know I had been traveling and was told 7-10 days and wanting to be sure I didn't miss anything but she had hung up. She stated she was trying to be helpful and I was being rude. I explained she wasn't actively listening and she was being rude she just didn't want to hear what I was saying. I also explained this is why the reviews on yelp and google as well as social media looks the way it does. Then she hmmmpf me. I will be calling to follow up about her behavior on the phone with me but I guarantee the same office manager who talked to me previously when I was told there was no appointment is going to say no Paula works there or she has no idea who I am talking about. I'll go back for Dr Burt but moving forward I am taking my eye wear dollars to Sally's Optical Secrets in Charlotte.