This is a small station that serves both Amtrak and Greyhound passengers. It wasn't the cleanest…read morefacility, and it can get fairly crowded during arrivals and departures, but the crowds seem to clear out quickly. There is also a small restaurant, Arch City Deli, inside that offers a small selection of food and drinks. Most of the employees we encountered were friendly and helpful. One advantage of this location is that it's just a short walk to Union Station, which offers several attractions, and restaurants, if you're looking for a way to pass the time before your trip. Overall, it's a functional transportation hub that serves its purpose, though it could benefit from improved cleanliness.

Wow we are spoiled in Kansas City. This is a 1970s…read moredilapidated station. Fairly convenient location and part of the cities metro stops as well as greyhound station. But run down, dirty and barely any seats. Not a comfortable or nice experience. But served its purpose.

I have been through the St Louis Amtrak station a few times and it is always an experience. Not…read moregood, Not bad but an experience. It's loud, confusing and people running everywhere with so direction it seems sometimes. When in doubt ask. The cafe needs to be renovated. It is in a rough states of affairs. I understand the sense it made to combine amtrak and grey hound but the confusion it creates at times is mind boggling when you have train passengers accidently getting on a bus or vice versa. You wouldn't imagine it happening but it does. Or people constantly getting on the wrong train because nobody uses the intercom. They yell announcements and nobody can hear past 12 feet because of the crowd. The craziest experience I have had would be the shuttle van from Carbondale station to the St Louis Station. Way too many people crammed into a van that is too small. It's been an anxiety riddled roller coaster every time I've taken it. But it is the easiest way to get to the train headed to New Orleans to see family. Once you are off the van it is easy sailing. The Security at St Louis Station immediately kicked out a guy who rode with us in the van because he thought he was a vagrant. The guy rode the van, was waiting on a ride. The security guard said "did you just get off the train"? . He said no, I just got off a van. He said there haven't been any buses get out of here. Kicked him right out and they started cussing. Escalated and everything. It was a mess. I wish they could make some serous improvements here.

Incredible easy check in. Tickets are purchased online or in station, come with 1 personal item and…read more(2?) at least one luggage as long as it fits in the overhead bin. I'd really like to highlight D. Starr (Danny) for his incredible hospitality! 7 am and he is chipper, informative, and smiling.

Welcome to downtown Saint Louis! This station is one of the only two in the entire Metrolink…read morenetwork that has an escalator (the other is at Convention Center). It is the station closest to the famous Gateway Arch and there is signage pointing the way. It was opened in 1993. There are the usual ticket vending machines. Metrolink is a proof-of-payment system meaning that there are no turnstiles and you must validate your ticket before boarding the train. The station has side platforms, which means that the doors will open on the right. It is on the section of the Metrolink that services both the Red and Blue Lines, where it is between Stadium (towards Airport and Shrewsbury-Landsdowne) and Convention Center (towards Shiloh-Scott and Fairview Heights). The station is fully disabled accessible though there are multiple exits and only some are so configured. At street level, you'll find apartments, office buildings and retail shopping. [Review 14463 overall, 1789 of 2020, number 95 in Missouri.]

This is the closest Metrolink station to the Gateway Arch and to the hotel that I stayed at in St…read more Louis. There are separate entrances depending on which direction you are traveling, so check to see if you are entering the westbound or eastbound entrance. Given the location to the Arch, I found this station pretty sketchy. It is operational and not derelict, but it is in need of a deep clean as it has the foul odor of urine. I avoided lugging my carry-on on its floors and opted to carry it to avoid its stench. Wait times for a train are about 20 minutes, so I would check the train schedule to spend as little time here as necessary or get on at another stop that is not as suspect. The Convention Center stop is marginally better if you do not mind walking a few blocks north.

I've taken the river runner from KC to STL several times. No issues on any of my trips. Sure, it…read moretakes a bit longer than driving, but I think it's worth it. The conductors are professional and friendly. The wi-fi works well. They do have a lounge car too.

My 4th cross-country Amtrak journey: first rate experience. Freedom to roam, decent food,…read morebreathtaking scenery, good selection of snacks, and every car has comfortable, roomy, reclining seats. Let's talk value: $300 for 2,000 miles (3,218 km) trip. Much less if booked in advance, and still 1/3 the cost of airfare. Greyhound bus fares are roughly same, but then you deal with freeway traffic, bad weather, and elbow to elbow seating. Brand new ST. LOUIS GATEWAY CENTER is such a great facility! Safe, clean, and staffed by helpful and knowledgeable locals. As always, Amtrak's greatest strength is its staff members. Porters, agents, conductors, engineers, vendors, and maintenance staff are invariably kind, helpful, and professional. Amtrak makes travel a memorable experience.

Great time on Amtrak train!! Visited family in Illinois!! New train on the way back to STL. Seems…read morelike more Leg space and more room.

The Polar Express Train Ride was amazing! Great acting and a very memorable experience for my…read morefamily!

I've never ridden a bus in St. Louis, so this is a review of a day's worth of experience using…read moreMetroLink, St. Louis's rather limited light-rail system. For my dad and my purposes, MetroLink was perfect. We were staying near the airport and had free shuttle access through our hotel, and we were in town to see a Dodger-Cardinal game. We rode the Red Line from Lambert Airport Terminal 2 Station to Stadium Station and back. I had no idea what to expect, but knowing that the system comprised only two lines (and that these two lines were the same for basically half the system), I thought it might be bad. In fact, I thought it might be really bad. The trains themselves are fairly clean, and although the seating could be a little bit more efficient, the huge windows really do make the experience more relaxing, especially in a crowded car like the one we rode back from the ballpark. But MetroLink has a secret that it keeps, and I have no idea why. When we came to St. Louis, the temperature was in the 90s, with humidity near 97 percent. (Yes, the baseball game was hot, but thankfully, we had covered seating.) Soon after finding seats in the train, we realized it was cooler inside than it had been outside. How was that possible? Then, two stops along, we heard a mechanical sound, and delicious freezing air came rushing into the car. This wasn't a fluke, as we experienced it on the ride back as well. MetroLink has the finest, most heat-destroying air conditioning that I have ever experienced on public transit, and I've spent a lot of time on public transit. So those two rides on the Red Line were blissfully comfortable, at least in terms of ambient temperature. Both trains had lots of really loud, obnoxious, doing-too-much teenagers; but I've grown to expect most of that on public transit. I never felt personally in danger, although there was a train-car argument that included six or seven teens of both sexes and on all parts of the train car yelling and cursing at and calling one another out. That beef eventually spilled out onto a platform at one of the stations, where a fistfight ensued, but once the beefants were off the train, everything was quiet and relaxed, and riders started making jokes about how random and sudden the argument had been.

Metro transit (app) does not allow you to sign in from multiple devices. That could simply be…read morerectified by a security/ 2 factor authentication. How inconvienent of them to force a sign in on 1 device only over a $1.00 ticket purchase.I have 2 iphones that I use daily and have been going through unnecessary sign in issues while trying to get to work on metro! I could not purchase a ticket on my new device after 3 times of going between both. A conveinence I should be able to have! Who wants to steal a bus ticket? How is that possible when both devices are held by its owner? This app should be smart enough to allow a sign out on 1 device in order to use the app on another. I was forced to call metro transit via the app while attempting to purchase a bus ticket to work once again. Trevor rudely stated that "You will continue to be locked out of your account if tou continue to attempt to use another device. " Saying sternly as if I were a child that "you cannot be signed into 2 devices at once" Why not if its my account?!?!?!? Metro truly needs to update this ancient working app into 2026. This so called security if my account can have me stick on the street with no fare as I don not carry cash. I shouldnt have to as this app was supposed to be for a riders conveinence and it is a complete pain! Which is odd as it would randomly sign me out on my 1 device before I obtained 2 after I purchased fare! Havibg to sign in over and over to show my fare to these rude drivers that demand it in order for me to get to work.I now have to wait 8-24 hours according to Trevor to receive an email in order to give metro my money from my own account that clearly no one else has access to! This is not a helpful security option whatsoever. Changes to this app should be made! Customer service could be better regarding this mess of an app!

Two arrivals and a departure at this station which is located a block or so from the actual Union…read moreStation but is adjacent to the Saint Louis Wheel Park. A center-island platform with exits at both ends, the track is exposed to the air but is below the street level. That means you'll still get rained on but at least the wind would be minimal. At the one entrance I utilized, they have placed two of the ticket vending kiosks. There is an elevator at this end and it was definitely a wet floor. Sad. The station is not staffed. There is an overhead display with the current time but it did not have any indicator of the time until the next train. Union Station is between Grand (westbound) and Civic Center (eastbound). It is on the part of the Metrolink that serves both the blue and red lines. [Review 14431 overall, 1757 of 2020, number 65 in Missouri.]

When in St Louis, the Metrolink is a quick efficient alternative to over priced Taxis when getting…read morearound. This location is located 1 block from the Drury-Union Station and is only $4 from the airport, and $2.50 to the airport as opposed to a coat of $40-50 each way by taxi. Trains come every 10 mins peak time and every 20 min off peak, so plan accordingly. There seems to be a security guard stationed here every time I go, so take that for what it's worth. As with every mode of public transportation, always keep your head on a swivel.

This Metrolink station is manned by the Sheriff 24/7. It's in the middle of a bad area but not to…read moremany problems occur there.