These people are Evil with a capital E. My doctors lie to me about my health for years. When I found out and try to expose them, Metro Plus help them cover it up by altering and concealing medical tests. They have erased all valuable information from my medical records in order for me not to show lawyers that they try to purposely hurt me in order to cover medical malpractice. I was told I was chronically ill and I need to take certain medications in order to live a bit longer. I refused the treatment and decided to live my last days on my own terms. BUT..time went by and I never got sick. I began to ask questions and they got upset. The began to pressure to go on treatment even tho I was not feeling ill or suffering symptoms. They were cruel and relentless.I often I asked 'Are you sure I am ill? Time has passed by and I don't feel ill.' The doctors would look at me straight in the face and say "You are in denial". I would go home after every single visit and cry my heart out thinking I was dying. I was going to leave my girls without a mother. Yet..more than 15 years went by. I was told i was not going to last ten years without treatment.15 had passed and i was still here and better yet still feeling and looking healthy. So..i began to argue my case and ask questions. I requested my medical records. They refuse to send them. I try to get other opinions. I learned that if you try to get a second opinion with the same insurance, they will track you and have the next facility lie to you. They are all connected. When I finally got the medical records I discover, my doctor had diagnosed me as dying. Extremely ill. She wrote on my medical records that 'my condition (that never existed) was increasingly so fast a heart attack was imminent. They were going to take me out to cover the lies. Metroplus consultant and a supervisor told me in front of witnesses that people at my clinic were I was going for care , had done terrible things to me in order to keep their jobs..and then..they change their minds and began to lie again. They were not suppose to tell me that..especially in front of witnesses. Except... I have everything documented. I also don't have a heart condition and the condition they diagnosed me with never existed. They try to poison me with toxic meds and then they were going to trigger a heart attack because I did not listen to them. Metro Plus is helping to cover the lie so people can keep their jobs. I am a Hispanic single mother who is also a public figure in the film, theater and television industry. I feel targeted, assaulted, insulted used and discriminated against. Now.. I am afraid of my life because if they were capable of doing all of that damage that to prevent me from talking, they are capable of so much worst. I am afraid for my children. These situations have affected my job and how and when I step outside. It shouldn't be this way. Doctors and Health Insurances have no right to choose who lives and who dies..especially a perfectly healthy HUMAN being. The hospital also admitted the lies and mistakes but are refusing to put it in writing. They don't respond to my request or my phone calls. My medical records are incomplete and over 40 blood test results have gone missing. I wrote my complaints to the NYC Health Department and the OPMC. Both wrote back refusing to investigate or open a case . I also received a letter by the OPMC telling me to keep my mouth shut. OPMC also told me to stop writing to them because third parties might see the information. I have nothing to hide. If I go missing or you see my face on the news like something radom happen to me... it was not random. Make sure to let people know that I was screaming for help... but the city turned their backs on a single Hispanic mom so dishonorable people with no moral ethics can keep their jobs. Yes...Metroplus Health is number one in the city. They got there by sacrificing innocent people. Mainly Blacks and Hispanics like me. In the meantime, those doctors at that hospital still prescribing and treating people. If they did all that evil to me..they would do it to others. read more

I am not surprised to find Metroplus Health Plan has a 1.5 star rating here on Yelp. This is quite possibly the worst health insurance company in America. I pay more than $1,000 per month for both myself, spouse and son and we've experienced nothing but problems since day one. Firstly, hardly any doctors accept this insurance due to (what I have been told) their poor reimbursement amounts. We had to resort to going to Bellevue Hospital to see our PCP and at the very least usually wait 3 hours per visit. Secondly, I recently had an x-ray on a broken finger and paid $40 co-pay for the consultation and $40 for the x-ray. When I checked my Metroplus claims I noticed the doctor had charged for a wrist, hand and forearm x-ray none of which had occurred. When I called Metroplus about this they said what do you want us to do about it. No wonder people's premiums are so high when doctors are scamming the system and the providers are doing nothing about it. Finally, it took months to approval to use an out-of-network provider and once approved the communication between Metroplus and Beacon Health has been nothing short of abysmal. I have paid over $1,200 towards my idividual deductible yet Beacon only show $500 and therefore I am continually being charged for services which should now be covered. To make maters worse I cannot change to a different insurance provider until the end of the year unless a major event like divorce or changing of jobs occurs. Avoid at all costs. The extra you might pay for a reputable provider like United Health or Oxford is worth it. read more

Metroplus conceals doctor's deadly mistakes. They will lie and track you to cover their lies. They are number one because they are deceitful and dishonest. These people do not have your best interests at heart A documentary is been filmed right now with several of their clients. Including a woman who was misdiagnosed with HIV 20 years ago. Terrified of a massive lawsuit they are refusing to give her a misdiagnosis. Metroplus and her doctors are working together, still trying to treat her and give the medicines that will kill her. All is been done to cover their tracks and keep their jobs. She is in perfect health. Fighting for her life because she knows they are been trying to hurt her for years. Her medical records have been tampered with and medical tests have been edited outside of the lab. They refuse to give her whatever is left of her medical records. Misdiagnosis and malpractice. This was done under Metroplus watch. Every time she tries to get to the truth, Metroplus tracks her and blocks her progress. But..we have EVIDENCE. If you dont see red flags on this review,carry on and good luck. read more

Great service. The only thing that was a problem for me or to me is that my son was supposed to be enrolled back into MetroPlus health plan. I was told he is not active with MetroPlusHealth he is with another insurance company. Medicaid Choice is the company that assisted in switching my son back over into this plan. MetroPlusHealth had no knowledge of it due to it did not show in the system that he was enrolled into the plan. Not only that my son also had an effective date on the Medicaid Choice notice for when his plan will be active. I was not able to receive a new membership card with his new PCP on it because of the issues stated above this message. It's so frustrating to me. I keep receiving medical bills that I can't pay out of my own pocket for and I can't take him to get a complete eye exam without being enrolled into a plan. Improvement is greatly needed. read more

I wish I had checked ratings of these people before signing up. This is one of the biggest and most costly mistakes of my life. This company is an out and out scam. The few quality medical places that accepted them last year don't accept them this year. Their service is cleverly designed to take YOUR money and take the FEDs MONEY while denying medical care. If I could I would dump them immediately. I would be better off without any healthcare at all than with this company. If I could sue them I would, If I could murder their entire board of directors I would, They are complete piece of dishonest lowest scum on the earth. They deserve to be in prison for sure!!! Obama tired to give healthcare to people who couldn't afford it and companies like this are just scamming and ruining it for everybody! read more

Today I was decided to get insurance and thanks to Genesis Viteri it was made possible in a short and efficient time. I called this morning and she pick up the phone with kindness and presented herself professionally than ask me, my reason for calling. After I explain my situation, than she quickly made some calls. I was asked some questions and 1 minutes later she told me my insurance card it's going to be send on the way soon and also if I had any questions to call her back or that she will follow up with a call to make sure everything is fine with my insurance. I just want to say genesis was really nice and helpful today thanks for having people like her with great customer service. read more

I had a great experience with MetroPlus Health customer service. The representative I spoke with, whose name I believe was Bernadette, was incredibly polite, patient, and helpful. He answered all my questions clearly and guided me through the entire process step-by-step, which made dealing with my insurance so much less stressful. I truly appreciate his support and the time he took to make sure I understood everything. I left the call feeling not only informed but also genuinely cared for. I'm really happy and extremely grateful for the outstanding service I received. Thank you, Bernadette, for making a complicated situation feel so much easier and more human! read more

when it comes to treatment, metroplus is the worst company i ever encountered. i'm still healing from a car accident with 5 surgeries just had one in january of this year. every time its time for surgeries and rehabilitations. massive interruptions falsely claiming my doctors authorized it when it was really the other way around. constantly talking to representatives can't get in touch with no supervisors to correct their false reports. this is the type of business this company is bringing to ill people. i'm just trying to get better but this insurance company rather have me suffer and remain disabled read more

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Metroplus was there every step of the way when I was diagnosed with an incurable form of cancer and had to remove both kidneys and do 5 years of dialysis until I got my transplant! I got top notch care from world renowned experts at NYU. I was never turned down or need a procedure they wouldn't cover!!! I love Metroplus! They get 10 stars and my dedicated account manager Rohini is always readily available to help me with any service or issues I have! You can't go wrong with these guys... they kept me alive for 8 years and running read more

Coverage for Bronze plan raised from what I chose as $45 to $118 starting January 1st, 2026. This is such a scam, great thing I asked for help from the government enrolling in FepBlue Focus, better option than this crap starting next year. Only thing is, its difficult to get help from Fidelis scam insurance to cancel plan after January since I mistakenly paid for the new plan plus what I owed this month combined into one, a great way to screw someone over, an 18 mins wait for that crap just to speak to a human. read more

The essential plan sucks no one takes it also the directory they send you is outdated. Listen if you are just looking to throw your money away or not be penalized during your taxes this is the way to go,,, god forbid if you do get sick you may only be seen at the E.R so get well acquainted with the staff cause your going to be seeing them a lot. If you do get a primary care doctor good luck cause your def. getting shitty medications and the service with an attitude lol not a smile.. enjoy read more

Absolutely abhorrent customer service. After hung up on THREE times, and 2 official complaints that wen't nowhere, the children that answer the phones there have no business interacting with fellow human beings let alone answer questions about health insurance, which they can't anyway because they have zero clue what they're talking about. They clearly hate their jobs and take it out on their customers. They are barely suited working fast food than health care. AVOID AT ALL COSTS. read more

I think metro plus is Amazing HMO I've been with you'll for yrs .Ive only been treated with kindness and patience consideration being sick with several illnesses.Im so grateful to MEDICADE & metro plus its just many doctors want cash I don't understand why woman & men experiencing menopause can't be covered by this insurance. It a painful & mind stressing life change I hope some time soon in the future there's help for others like me that will experience this or worse read more

Metro plus offers a very good service, but the service I received while choosing this plan was honestly exceptional .I was helped by Rumi Chhetri. She helped me to enroll me and my friends in this plan.She is responsive and is always available to help. Anytime I call her she helps me out patiently if I have any confusion regarding the plan. She is very cooperative and understanding. I highly recommend her, she is awesome. Thank you so much Rumi and Metro Plus !!! read more

I am a member of Metro Plus Health & anytime I call there is always someone there to take care of & to help me solve any issues. They are always respectful & polite. My care manager (Shivani) is the best ever. No matter when I call her it's like talking to family or a good friend. I would not change Metro for any other health care provider. They remember my b/day & check on me from time to time to make sure I'm OK. Can't ask for better than that!! read more

My general experience with Metro Plus has been excellent having been dealing with them for a number of years.They are very empathic and place at the forefront the health and welfare of their patients The quality of care is of a high standard and even dealing with the office staff the customer service is of a high standard. I do hope that all service standards remain at a very high level and wishes you all best wishes and God blessings read more

I had a different healt insurance before Metroplus, but when I was approached by a metropolis agent I didn't think twice about switching. And it's been splendid ever since. The customer service is excellent, and they always keep me up to date with the services they provide, and I always get a reminder about just about everything. I wouldn't change a thing. I am very happy with metropolis as me and my son's health insurance. read more

Metroplus is a very reliable insurance. They will checking on you to make sure health wise you are taking care of youself.They treat you with respect and let you feel like a human being as you should. They will listen to you, encourage you about your health, and give you some suggestions to what to do next. Metroplus have excellent people working for them. They're professional, courteous, respectful and pleasant. read more