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    Metropolitan Imaging Center

    5.0 (2 reviews)
    Closed Closed

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    3 years ago

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    Baptist M & S Imaging - MRI Procedure Room

    Baptist M & S Imaging

    2.5(55 reviews)
    12.5 miStone Oak

    Baptist M&S Imaging North Central Baptist…read more What a kind and caring staff! Jennifer particularly made me feel comfortable and explained the imaging process clearly. Very efficient: 5-Stars!!!!!

    My original MRI was scheduled for Saturday, August 8, 2026. I arrived for my appointment only to be…read moretold that the MRI could not be performed because the insurance authorization had not been verified. As a result, the MRI was canceled, and I subsequently had to cancel and reschedule my specialist appointment because the specialist needed the MRI results before seeing me. My MRI was then rescheduled for Saturday, August 22, 2026. Because of what happened with the first appointment, I took it upon myself to contact my insurance company on Wednesday, Thursday, and Friday before the appointment to make sure the authorization had been completed. Each time, my insurance company advised me that they had not received an authorization request from Baptist M&S Imaging. Beginning Thursday, I also contacted Baptist M&S Imaging regarding the authorization and was told that someone would get back to me. I did not receive a response until approximately 3:00 p.m. Friday, the day before my scheduled MRI. At that time, I was told that I would not be able to have my MRI the following morning because my insurance company had not responded to the authorization request. I explained that I had personally spoken with my insurance company numerous times that week and had repeatedly been told that they had received nothing from Baptist M&S Imaging. It was then finally acknowledged that the authorization paperwork had only been submitted that day, Friday, and had been marked urgent. Consequently, my MRI was canceled for a second time on August 22, and I have now had to reschedule my specialist appointment for a second time because the MRI has not been completed. What is particularly concerning is that the first appointment was already canceled because of an authorization issue. Despite having two additional weeks before the rescheduled appointment, the authorization apparently was still not submitted until the day before the second MRI. I was also told that a supervisor would contact me regarding this matter. As of today, August 24, 2026, I have received no call or follow-up from a supervisor. This is more than an inconvenience. These repeated administrative failures have resulted in a delay in my medical evaluation and treatment. I made repeated efforts to prevent the second cancellation by contacting both my insurance company and Baptist M&S Imaging, yet the same problem occurred again. As of today still no supervisor has returned my call....

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    Baptist M & S Imaging - Dressing Room & lockers.

    Dressing Room & lockers.

    Baptist M & S Imaging - This is the ceiling decorated which makes it great distraction to focus on the lights instead of ultrasound.

    This is the ceiling decorated which makes it great distraction to focus on the lights instead of ultrasound.

    Baptist M & S Imaging - Entrance

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    Entrance

    Quest Diagnostics

    Quest Diagnostics

    1.0(1 review)
    7.0 mi

    Arrived on a Monday morning, place was packed every chair was full, with also minimal room to move…read morearound in the waiting room. Understandable Monday mornings tend to be busy. But receptionist was rude barking out names of patients and stating she didn't know for questions. Very unfriendly staff. In addition, your able to make appointments online, well don't even bother they don't respect the appointments at all. We made an appointment at 11:15 and didn't get called in until an hour later. The parking is cramped, with very minimal parking spaces available. Ghetto. Very unhappy with this location, find your self a different location to get your blood work, place was packed, unfriendly staff and nowhere to park. Place was disgusting and smelled. Will not be returning to this location, stay far far away.

    From the owner: Quest Diagnostics empowers people to take action to improve health outcomes. The company was…read morefounded in April 1967 as Metropolitan Pathology Laboratory, Inc. Corning Glass Works acquired the company in 1982 and later spun it off as a publicly traded company under the name Quest Diagnostics, at the beginning of 1997. Quest has developed countless innovative diagnostic information services, with several firsts for clinical laboratory tests in areas such as women's health, genetics, infectious diseases and cancer. Today, Quest provides thousands of laboratory services, from genetic tests to predict cancer risk to biological tests for diabetes and heart disease, to empower people to take action to improve health outcomes. One in three American adults and one in two physicians and hospitals use the company's services each year, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

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    Quest Diagnostics
    Quest Diagnostics
    Quest Diagnostics

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    Metropolitan Imaging Center - diagnosticservices - Updated September 2026

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