I was given 3 authorized repair companies in my area by the appliance manufacturer. I did a Yelp search and this company has the best reviews out of the 3. I contacted them and I have to say I did not have a positive experience with this company. They quoted me a diagnostic fee to come out but I was charged $10 extra at the initial appointment which I did not contest as the entire amount applies to the repair. The technician took a long time to diagnose the issue but what took longer was the process of getting them to come back for the actual repair work. The front desk lady never answers your calls and is very slow in following up with the questions, ordering parts, and scheduling a repair appointment except of course for the initial diagnostic new client appointment. They just slow walk the rest of the process. I am not paying a discounted fee for the service but I sure feel that they provided a subpar discounted customer service for the entire experience. To be fair, the issue was fixed at the end. read more

When I needed someone to repair my Bosch clothes dryer, I did not hesitate to call Metropolitan Services. Mika has done work here before and he did not disappoint. He is very knowledgable and pays attention to details. It is an old machine and the part no longer available. He game me a couple repair options and got the machine working again. Highly recommend for any appliance issue. read more

$200 bucks to have a guy come out, put his ear up to my refrigerator, and tell me that he couldn't diagnose it since it was functioning normally right that minute, though I told him that for over a week the temperature wasn't keeping up. He told me to get more data and call him back/send emails. I don't know refrigerators so I trusted him. I then proceeded to collect a lot more data and send pictures/videos, etc. In the meantime, my food is spoiling, because the refrigerator is not working, just the way I told the technician when he came out. No response. Called the office - "yeah, I'll talk to him about it tomorrow." Tomorrow comes, the next day; I keep calling back and am told they'll get back to me tomorrow. It's the end of the week and when I call they say they'll have him come out later...the FOLLOWING WEEK. In the meantime, I've talked to experts and done a ton of reading. All he needed to have done was get behind the fridge and take off the panel and felt that the compressor was burning hot, and felt that the condenser coils were cold, and he could have easily told me that the compressor was starting to fail. read more

Service tech kept in touch with messages and calls. Easy to reach. He was pleasant, did a thorough job and made good recommendations for future upkeep. read more

When I tried to replace my broken Thermador range, I ran into a nightmare. Due to outdated custom sizing and electrical issues, the cost to replace was heading into the thousands, not including the range purchase itself. Fortunately, I found Metropolitan Services! They sent a technician, Brandon, out right away, and he quickly diagnosed what turned out to be a simple problem with the buttons. Furthermore, he was able to recommend ways to find replacement door glass and a third party to fix the dim display. On his return visit, he refurbished everything with the new parts, and the range is as good as new. During the same time period, my dryer also went out. Brandon was able to fix that during the same two visits, coordinating part delivery so that repairs could be finished in the quickest possible time. All in all, this was a great experience, from the efficient scheduling, to the knowledgeable--and nice--technician, to the excellent results. Highly recommended! read more

It was so refreshing to do business with a company that values professionalism, honesty, integrity, reliability, and good, old-fashioned manners. This third generation company engenders trust and confidence from the outset...the calls are answered personally, the technician was dispatched promptly and his extraordinary diagnostic and technical skills saved us far more than several other technicians called for the same problem! read more

Metropolitan Services - My favorite destination in the USA - Appliances & Repair Near Me

I had a dryer in need of repair. Called Metropolitan at 8 am explained the problem I had. A technician showed up around 10:30. I think his name is Don, anyways he went above and beyond my expatiations. He found the problem quickly on a circuit board. instead of ordering a new one he repaired it. Found a noise he didn't like (did not effect the operation of the dryer) and proceeded to fix the problem. Very courteous and willing to go the extra mile to help. Saved us more money than what the part would have cost to replace. They are now my go to place for appliance repair. read more

This company is an exceptional company with knowledgeable, experienced, professional technicians and curteous, helpful office personnel. They handled our repairs as promptly as back ordered parts would allow and kept us informed at all times about the status of our job. They were a pleasure to deal with and I would highly recommend them to anyone wanting thorough, high quality work. read more

You ever have one of those weeks where everything seems to break?? Well today we had to add our refrigerator to the list... we received same day service and the technician Mika was absolutely great. He was knowledgeable, friendly, organized, and respectful of our home. He talked us through the work he was doing and in no time had us back and running. We are keeping Metropolitan on speed dial for those "oh crap" moments that life throws at you. read more

Just finished the servicing of my Sub Zero fridge with them. They were on time (early actually), and the problem was diagnosed quickly. Thankfully, parts for the repair were also on hand. Very satisfied, and will be using again. Pricing - well, these things can get expensive, but its fair. read more

The refrigerator door on our 2-year-old Fisher and Paykel refrigerator wouldn't shut properly without us forcing it closed. I watched countless youtube videos trying to assess how to DIY the problem before finally giving in to a professional service. The repairman arrived on time and was very professional and knowledgeable. $100 and 30 minutes later, he had diagnosed the problem, showed me how to fix it, and gave me tips for preventing it from occurring in the future. I had this fix on my to do list for months. If I had known how easy it would be for Metropolitan Services to fix the problem, I would have called them long ago! I will definitely be using them for any future repair work. read more

Best of the best! We have used this family-owned company twice now. They provide good old fashion service and their technicians know their stuff. Brandon Jones is their technician who serves the Annapolis area. He is personable and extremely intelligent and did a skillful job diagnosing and repairing our Fisher and Paykel dishwasher drawer system. Scheduling was easy and the front office kept us informed. Their pricing is also very fair so don't complain! With this company you get your money's worth. read more

I've used and recommended this company several times, and everyone has been extremely pleased. A family-run company, very knowledgeable about appliances, gets it right the first time, communicative in person and over the phone, shows up on time, and super pleasant. So good to have a company this reliable and nice. read more

Reliable, honest, reasonably priced, these are our go-to guys for appliance issues.

Did a great job repairing our Fisher and Paykel Dish Drawer system. When it started leaking we were prepared to replace it b/c it tends to be finicky and is in a rental unit. But, Metropolitan came out and was immediately able to identify the problem (even knew what it might be before they opened it up) and really seemed to know they way in and around the appliance. I was very impressed with the quality of the work, the price was very reasonable for the time spent, and several months later its working fine with no problems. read more

Professional and they did fix my washer. That said, the final bill seemed a bit excessive for simply replacing a $24 drain hose.

Excellent service for a Bosch dishwasher by nice guy. Timely, affordable and complete fix. Liz read more

This is a wonderful appliance repair company - the best by far in the Washington DC metro area. They do superb work and can deal with the newest and as well as older appliances. I can't praise the Jones family (proprietors) enough for their outstanding work. read more

Frankly, all companies should have this level of Integrity. I have a mishmash of appliances in my 18 year old home. They have come time and again to solve problems. They are always able to repair the aging appliances even when parts are no longer available (thank you Thermador). Prices are fair, Service is always on the timeline promised. Short answer, Call Metropolitan! read more

Metropolitian Services just did the repair work on a Sub Zero refrigerator. The techician,Daniel was able to identify the problem immediately and returned when he received the necessary part. His work and knowledge on this appliance and all appliances is excellent. This is a family business and everyone is so helpful and very professional. I intend to use them when a repair is needed for any of my appliances. Metropolitian Services is a fine company and I highly recommend them. read more

Our HORRIBLE Asko washer has been broken since APRIL and we've had three other companies come over to fix it. no one could fix it and they all charged at least $150 just for the visit! Metropolitan Services Inc not only completely fixed the washer, came the same week we called, and sent an amazing technician (Daniel Jones - who also gave us tips on how to extend the life of our dryer!), but they also fixed the washer completely for only $161. and I'm currently on our second load of clean clothes! woohoo! read more

These people are spectacular!!!!!!!!!!!! DO NOT WASTE TIME LOOKING ANY FURTHER! They've repaired 3 different appliances. When I've called for service, they show up fast, sometimes same day! Unheard of old-fashioned service & super nice people too! read more

We asked Metropolitan to fix two sub-zero products. They were able to schedule appointments the next day, the technician was on time, he was friendly, he did a fantastic job and it was for a reasonable price. You couldn't ask for more! read more

Metropolitan is an outstanding appliance repair service company! They are very knowledgeable professionals, highly skilled at diagnosing and repairing appliances. Equally important, this family-owned business, with its obvious commitment to honesty, integrity, reliability and timeliness, is a pleasure to do business with. If you ever need to repair your appliance, call Metropolitan! read more

I have a subzero refrigerator that was running very hot. I asked Metropolitan Services to come look at it. Daniel Jones called me and walked me through some steps to take prior to him coming to my house. He assumed, correctly, that the problem was with a dirty condenser. I was able to vacuum it and the problem is fixed. It cost me nothing, when Daniel could have easily come to the house to do the inspection and billed me for a service call. He saved me money and correctly diagnosed the situation over the phone. I would call Metropolitan Services again in a flash the next time I need assistance. I recommend them 100%. read more

Prompt service and reasonable price to repair a stacking washer.

When I first called Metropolitan to fix my dryer, I was really happy with the technician, the service and the price and I would have, easily, given them a five star rating. Based on the first good experience, I called them to fix my washer. This time I was gouged. To begin with, Metropolitan tacked on an additional "out of area" fee even though I was within 25 miles of the main office, although they did have to come twice. I guess I can live with that, but not the nearly $400.00 to replace a spring, a spacer and plastic drain hose. That should never happen to a customer, especially a repeat customer. It sends a bad signal, no matter how punctual, particular or pleasant the technicians are. I'm sorry guys; you lost a potentially good customer. read more

The technician seemed to know what he was doing when fixing my Wolf appliance, but the gal that answers the office phone was super rude to me for no reason. I'll chalk it up to her having a bad day, but if you have a shorter fuse you may want to avoid. read more

Very friendly and professional. Daniel quickly diagnosed problem with our Bosch washer and did a great job repairing it. It works better now than it has for years! I would highly recommend Metropolitan Services for applicance repairs. read more

The techinician that came to service my dishwasher was courteous and very nice. He explained each step in the process of fixing it so that I could do it my self in the future if need be. I was most impressed with his friendlyness and kindness. Also he was a genious with appliances, you could ask him any question about any appliance and he could probably answer it. He certainly knew our Bosh dish washer like the back of his hand. Can't go wrong with Metropolitan Services. Also they service all of dc. read more

Metropolitan serviced our Asko washer. Hannah was extremely helpful with scheduling the appointments and making sure that the warranty information was complete. She happily provided tracking information on the shipment of the part that was ordered and called me late in the day that it arrived so that the part could be installed the very next day! I was very impressed with our serviceman, Daniel, who was exceptionally professional and knowledgable. He quickly diagnosed the problem, ordered the part needed, and returned to install it. Daniel arrived within the time frame provided for both service calls and cleaned up the area before leaving. I'm a happy customer and I highly recommend using Metropolitan! read more

My ice maker wasn't working: This was the best experience I have ever had with a repair service. After being ripped off by Atlantic Appliance, a business that falsely claimed to be an authorized subzero repair service, I received a referral to Metropolitan Services from the contractor who installed my subzero. Metropolitan quickly diagnosed my issue- the ice maker did n't servicing, a lever just became stuck and their guy showed us how to unstick it, I thought I needed to replace a lightbulb but the socket was broken. Atlantic repair had said I needed to replace the water line and totally missed the broken socket. Also, there was a leak that Atlantic Appliance said was caused by the ice maker, turns out we needed a new gasket. The moral of this story is use an authorized repair service! Metropolitan Service was timely and reasonably priced and expert in their diagnosis and fix! read more

Hands down, the best service folks I have ever worked with. They could teach the others a few things about how to conduct business. After giving up on the horrible service through Bray and Scarff, MSI corrected their faulty work and were great communicators in getting a couple repairs done to our Fisher and Paykel appliances. They worked with Fisher and Paykel directly to make sure the cost of the repairs were authorized under warranty. They even trouble shot and unrelated issue on a visit, far above and beyond their duty. They know their products well, and were extremely knowledgeable. Their office staff is wonderful as well. There is so much integrity and professionalism in this operation - it is truly impressive. read more

They are awesome. They are trustworthy, client centered, and really know what they are doing. They fixed my stove, and microwave, as well as my dishwasher. What I thought were major problems turned out to be easy fixes for them. THey clearly know what they were doing. I waited one week (they offered a sooner appointment, but I couldn't make it work) to have them service my appliances even though I could've had someone come quicker. They are a small family-run outfit, so I like supporting a business like this. But more importantly, they are easy-going, kind, and do quality work. read more

This is probably the worst experience I have ever had with an appliance repair company. The initial visit was fine and the technician was friendly and explained that the thermostat on one of my ovens needed to be replaced. He didn't leave an invoice. I called two weeks later to determine when they were coming back and I was told via email that the hinges had not yet arrived and they gave me a date a week or more away. When I called back to explain they had the wrong job they responded by saying I needed both and the thermostat was in stock but not the hinges so they were in fact not in the wrong. I spoke to the technician who admitted he had made a mistake (fair enough) and would schedule the thermostat install that week given I did not need the hinges. But the office workers would not admit they their error and said they were charging me an extra $80 for the install. However they then said they had to in fact order the part, even though they had previously said it was in stock to cover up their error. I got a call the next evening to say the technician would be there the next day and I stayed home from work. Only to get a call the next morning to say the part had not in fact arrived. Instead of owning up to a mistake, I received lie after lie. When I told them to cancel the job and reimburse me my money they said okay. Then I received ANOTHER call from someone else saying they had never agreed to refund the fee paid and would only give me $50 of the $130 because they had given me the part number. Like having the part number was helping me in any way. STAY AWAY. Seriously. If they had just owned their mistake I would have happily waited because the technician was great. But when they start insulting my intelligence with a series of lies and contradictions, it is a huge red flag. read more

I've had my Fisher Paykel dish drawer for several years and have been happy with it. Until Sunday night when it flooded the kitchen. I mopped up and checked the manual, which sounded ominous -- disconnect water and power and call for repairs. So when I called Metropolitan Services, who had done a great job with my washer a couple years ago, I figured they'd take care of it, but the fate of my dishwasher was less certain. The woman answering the phone (literally part of the family, I later found out) reassured me, gave me some suggestions to try before scheduling a service call. And by golly, she was right. It's been working great again. No charge. So I was surprised when a tech (the phone woman's brother) called me the next day. Oh, no, I thought, have I triggered a service charge? No, far from it. He called to check and make sure everything was OK. Then he spent another 15 minutes on the phone, giving me more suggestions on maintenance, service call prevention, tips on cleaning, product use, even on a specific cleaning challenge I have, not only on my dishwasher but also my washer. All at no charge. I had their number on my cell phone from years ago (under Fisher Paykel) because I had been so happy with the service then -- prompt to arrive, fast to make the repair, helpful in prevention, and reasonably priced, even it been a run of the mill call. It's a family business that makes you feel like it's your family, maybe a first cousin's business. read more