1. Office - clean 2. Front desk - extremely polite and…read morewelcoming 3. Doctor - Through and nice 5 stars!

I recently moved to the area and was looking to get new glasses and my prescription updated, when I…read morecame across America's Vision. This place couldn't have been better and more accomodating. David and stuff were so patient and nice, I am so glad I found this place and will forever be a long time customer.

Laura is excellent and gives amazing and highly detailed service. This is the place to go for…read moreperfectly fitted glasses!!

I visited here this morning to see if I could get my 92 year old moms glasses repaired. I was very…read morehappy to hear how truthful they were about why it could not be repaired, since it had to be heated up and if they did it would damaged the coating she had on the lens. So all in all, it could not be repaired, but was happy about how truthful they were.

Stay away from this place! These are not medical professionals. They are salespeople. Are they…read moreeven qualified to sell glasses? I've had my glasses for a year now (since Jan 2025) and if I could give it negative stars, I would. I left there with glasses that were too big for my face and no adjustments made to them. I paid a pretty penny for these fancy Gucci glasses with progressives, but no one at Cohen's adjusted the glasses nor steered me away from these glasses which now I realize were the wrong fit for me. I spent the whole year trying to figure out why I couldn't see - thinking something was wrong with my eyes. My new optometrist advised that because the glasses were too big, they were sliding off my face, and the progressives were not placed properly in my eyesight rendering the progressives useless. I'd have to make ridiculous head movements for the progressives to work and it's not practical. Save your time & money and go to a real optician. One that will work with the optometrist or ophthalmologist that takes your eye exam. Because I'm pretty certain I made my eyesight worse with these glasses.

The other workers and staff performing the eye exams were friendly and very knowledgeable. however…read morethe blonde older lady! Like the reviews rude and threw my prescription on the counter once she realized she wasn't getting a sale partially due to her nasty attitude.

I googled an optical store in my neighborhood and Covert Optical came up with the most amazing…read morereviews and I went to visit to give it a try with my new frames in hand along wearing my old frames to get a simple lens swap. I met Mark and he was professional, friendly, kind and experienced. He gladly took it in even though I didn't buy the frames from him to make the necessary fitting adjustments and came back out in a few minutes completing the task at no charge. It was a very pleasant visit and I will be coming back soon for my next pair of glasses to purchase from him. Highly recommended!

My family and I have been visiting Mark and his team since I got my first pair of glasses at 11…read moreyears old. When his shop relocated from Howard Beach, there was no doubt that we'd follow to his new location! His customer service is exceptional and if there's any dissatisfaction, he does his utmost to make the customer happy. We've probably ordered over 10 pairs of glasses through Mark and his team over the last 15 years. The turn around time is exceptional - I don't think we've ever waited more than a few days for our new glasses. He has also fixed a few pairs for us, even if they were not purchased there or if we purchased them years ago. AND he has also been known to hand deliver them in a pinch - truly the best. If you need optical services, stylish daily frames or sunnies, or optical advice from the best in the business, definitely stop by. I would suggest calling Mark before stopping by because Covid has everything out of sync - but with the minuscule chance that you miss him, he always returns your call promptly :)

Can't say enough good things. Kind, caring courteous staff and doctor. They truly care about their…read morepatients.

I rarely rate Healthcare facilities but this gem of a place on Hempstead and Franklin sq is a true…read morespot. First of, kudos to the team especially Dave and Jason who made our first time experience getting glasses a breeze. The doctor here is knowledgeable, empathetic, and ask the right questions. I highly recommend this location. The prices apparently are very good. The location is clean. A lot of selections. And most of all the the staff here are super friendly. We went to get our eye exams on Thursday and today we got a text that our glasses are ready. Amazing.

I was referred here by my optometrist. Making an appointment was easy enough via phone call. When I…read morearrived to my appointment, on time, I was greeted with a poorly printed and low on ink sign in sheet. I filled it out then handed it back to the receptionist and proceeded to wait for my appointment. After 40 min of waiting, I asked if I was going to be seen soon and was told someone would call my name. I sat back down for another 15 minutes. Annoyed, I went to a different person (presumably the manager/shift lead) and inquired about what is going on. She scrambled to find my check in, and just to realize it was lost in the mix. They called me in immediately after that. I was seen by a young male doctor who was nice enough. Appointment went smoothly but whatever was going on at the front desk needs to be addressed. Likely never to return to such an unprofessional and disorganized environment.

Very disappointed with OCLI Vision in Garden City…read more My wife was handed multiple forms to sign before her appointment, but nobody clearly explained that certain tests might not be covered by insurance. We have both medical and vision insurance and were surprised to receive a bill afterward. Getting answers was nearly impossible. Calls went unanswered, emails were ignored, and it took almost 10 days plus an in-person visit before we finally received a response. The office manager, Kristy DiSipio, simply emailed us the signed paperwork and stated that we were responsible for the bill without providing any meaningful explanation. She also left a note for the billing department, and when I called, it was clear nobody was interested in reviewing the situation or helping resolve it. We ultimately paid the bill, but the lack of transparency, poor communication, and dismissive customer service were unacceptable. Patients place their trust in medical providers and deserve honesty, transparency, and clear communication. A professional office should clearly explain any charges that may not be covered by insurance before services are performed, not leave patients with unexpected bills and little explanation afterward.

This place is best of the best. Bruce is a kind, knowledgeable, personable man. My three year old…read moreneeded glasses and I was super stressed out. He made it so easy !!! He found us a beautiful, toddler-friendly pair of glasses. I went in stressed and came out thrilled. My daughter loved him and my mother and I did, too. I'll be coming here from now on for my glasses also. best of the best.

This is a wonderful place. Bruce is fabulous and the doctor is very thorough. I have been going…read morethere for years.