Fantastic staff, selection, and customer care. Everything you should look for when searching for a…read morepair of glasses. Helpful but not pushy, well-versed in insurance deductibles, and you don't have to pay for the whole thing upfront. You could pay for part of it and then the rest when your glasses come in.

Very disappointed -- both with the quality of the eyewear and the attitude toward patients on…read moreMedicare I have worn glasses since I was a child and am extremely nearsighted, so my glasses are something I depend on every single day. In all my years of wearing glasses, I have never had a pair simply snap at the arm from being picked up normally. Unfortunately, that is exactly what happened with the pair I purchased here only about a year and a half ago. When I called the office about what happened, I was told that the glasses were already a year and a half old, as though that were a reasonable lifespan for prescription eyeglasses. I was also told that Medicare "basically gave" me the glasses and that they were free in a way. I found that comment extremely condescending. Yes, Medicare provided coverage, but these were not simply "free glasses" that I was handed. I paid additional money out of pocket for the glasses and lenses, and more importantly, I am a paying patient who deserves to receive a quality product and be treated with respect. Being on Medicare or having a fixed income should not somehow lower the standard of what is considered acceptable. I was told I could come into the office and they would "see what they could do," but I was also reminded that things cost money and aren't free. I understand that businesses have costs. I wasn't asking for something for nothing. I was asking whether an optical office would stand behind a pair of prescription glasses that failed after only 18 months under what appears to have been completely normal use. What makes this particularly frustrating is that this is not the first time my family has had an issue with the quality of eyewear purchased here. About a year ago, my daughter's glasses purchased through this office also broke easily. In her case, she was NOT using Medicare. Her glasses were covered through a union insurance plan through her father, so this wasn't an issue of Medicare providing some supposedly inferior or no-cost eyewear. An optician at another office examined the glasses and told us they appeared to be defective. My mother ultimately had to pay out of pocket to have the replacement glasses made elsewhere. So I now have two separate experiences involving glasses purchased through this office that have failed prematurely. In my daughter's case, another optician actually identified the frame as appearing defective. That makes it very difficult for me to simply chalk my current experience up to bad luck. This is especially disappointing because this office is located in an affluent area and appears to specialize in higher-end and designer eyewear. I initially chose them because they accepted my insurance and had numerous positive reviews talking about how nice and accommodating they were. I expected that same level of customer service regardless of what type of insurance a patient carries. Instead, when I called about my broken glasses, the emphasis seemed to be on the fact that Medicare had paid for them and that they were already a year and a half old. I don't think 18 months should automatically be considered an acceptable lifespan for prescription eyeglasses, particularly when the frame broke from ordinary handling and there was no apparent misuse. I am not expecting an expensive designer frame for nothing, nor am I expecting a business to replace every pair of glasses indefinitely. I am expecting reasonable quality, reasonable durability, and a reasonable response when a product fails. What bothered me most was not simply that the glasses broke. Things can break. It was the attitude I encountered when I brought the problem to their attention. The implication that because Medicare covered the glasses they were somehow "free," and therefore perhaps not something I should expect much from, was extremely off-putting. People on Medicare and people living on fixed incomes still deserve quality products and professional, respectful treatment. Insurance coverage should determine how a patient pays--not how much consideration or quality they receive. After these two experiences, I have serious reservations about the quality of the frames being sold here and about the customer service provided when something goes wrong. Unfortunately, I won't be purchasing eyewear here again.

Such a great experience! Everyone was so helpful and kind, beautiful selection of frames, quick…read moreturnaround. Thank you!!!

Dr. Kramer is so talented! He gets my eye prescription correct every time! I don't get headaches…read morewhen I get new frames; he's very skilled at pinpointing the best number for your vision. The staff is sooo kind, friendly & accommodating & professiinal. The practice is beautiful, bright, parking is easy. My favorite thing is there is NO waiting & dr. Kramer does a thorough, efficient examination & you are not wasting time just sitting around. As for many of us, we value our time; so I especially love how the whole team there shares in the value of time; and keep things moving. Beautiful selection; clean, modern, very well kept & excellent variety. He's a pricier, but worth it Bc it's for my vision!! Which I use fairly often

Focal Point is a place that my family and I've been going to for years for glasses. Walter and Fred…read moreare great and have adjusted and made many of my glasses. I recently got PRK Surgery but Dr. Mann always checked my eyes and did a great job. They have fair prices and always a great selection of frames. They have something for everyone.

Great and efficient service. Got an eye exam as I needed reading glasses to focus closeup. Price…read morewas reasonable and got my glasses within 2 days! Will be my go to place for all my optical needs.

Great Customer service! I started going here during the pandemic....try to support black businesses…read morein my area. My husband and I are new customers we now get out contacts from J&J.

Excellent customer service and very personable. I brought my 4 year old twins here and they loved…read morewoman owner who assisted us. She was very patient with them as they're very energetic as any 4 year old and help us find the perfect pair of glasses for them. It was meant for us to go there as her mother in law and mother in laws sister are twins as well. I highly recommend anyone to go here. I rather here than any chain eye stores as this was the best service I received.

Today was my first visit to Broadway Optix and it was a WONDERFUL experience! Dr. Horn and Ellen…read moreare absolutely fantastic and the quality of service was incredible!

Very good selection of glasses, lovely lady who is knowledgeable, helpful & friendly found several…read moreeyeglasses for mom to choose from. Everything went excellently, they text you when your order is complete! Great experience

So I really just came it to buy lens cleaner and Joe offered them to me for free. This made my day…read moreand now I'm a customer because I just made an appt for me and my daughter! And they can re-use my existing frame for my eyeglasses. They also have an amazing selection of really nice frames and I already reserved one for the sunglasses! Optical Heights has the best customer service and a little goes a long way!

Best Eyewear store ever Amazing selection of high-end frames…read more staff is exceptional The owner Diane is exceptional and spend as much time as needed for proper fitting of the Eyewear. Highly recommended

I need to remember this place for all my glasses needs. Great place for help, and awesome…read moreselection! Very welcoming environment.

Charged my mom $90 for doing nothing. The day prior they sent her back when she took my grandpa as…read morethey explained they're not ophthalmologist and they are not able to manage his issue which was the right thing to do. My mom went today for herself for a separate issue and nobody even attempted to explain to her again that they are not eligible to diagnose or treat this condition. Instead hey said it'll be $89 and they will see her just to do nothing and refer to ophthalmologist. I know they probably labeled her as an "annoying customer from yesterday" and saw her just to shut her up. But this is just so wrong because I know how hard my mom works for that $90 dollars.

Couldn't be nicer or more responsive to my problem. Friendly, caring professionals committed to…read morecustomer service.

The women opticians here are wonderful. Very helpful. Selection isn't huge but plenty of good ones,…read moreand they are great at helping select ones that flatter. Plus they get the verilux measures right every time.