Five Yelp Stars for the Foot and Ankle Service at Massachusetts General West, Massachusetts General…read moreHospital, Dr. John Kwon, and his physician assistant, Patrick Maguire. Dr. John Kwon, MD (MD!, not DPM), is an expert, Fellowship trained Foot and Ankle orthopedic surgeon, who exudes expert, state of the art, compassionate care. Dr. Kwon surgically repaired a complex foot condition of mine, and, here I am, six months post-op, and I so regret not having my foot condition repaired, years prior, by Dr. Kwon. I am grateful to an MGH orthopedic surgeon for referring me to Dr. Kwon. Dr. Kwon's Care Team includes a Physician Assistant by the name of Patrick Maguire, who is a superb clinician, as well. Dr. Kwon and Patrick Maguire function as a very cohesive team, and collaborate closely. On the day of my surgery, Dr. Kwon updated Patrick Maguire about what he discovered of my condition, in the operating room, while Patrick was seeing patients in the Foot and Ankle clinic. I saw Patrick several hours, later, as we were leaving Day Surgery, and Patrick had already heard about my surgery from Dr. Kwon, even though Dr. Kwon, and Patrick, were in two different places. Dr. Kwon's support team, in the office, two, very caring ladies, are superb; they are as caring, as they are professional, and efficient. I am confident that I could not have found a better foot and ankle orthopedic surgeon, than Dr. Kwon, and Dr. Kwon's team, and the Day Surgery Team (including nursing and anesthesia) are absolutely superb.

The hospital itself is good. The building is clean and well maintained, and there's adequate…read morestaffing. A family member received care here, and everything was beyond our expectations. The garage, however, is a hot mess. We entered the garage from the street entrance to go left to the green building. Then you find you're actually at the blue building entrance. This requires an elevator to the 4th floor then a bridge to the green building on foot, then to whichever floor in that building. Unfortunately, upon entering the blue building from the parking lot, there are no signs to inform you. We happened to see a janitor and asked him how to get to the green building. Wouldn't it make more sense to allow you to park near the green building? Too confusing.

Refused care to a cancer patient in need of a referral. Receptionist said it's standard practice…read moreto deny new medicaid patients, even though insurance sent me to them in the first place. In desperate need of an oncology appt. She wouldn't even bring the situations attention to the doctor to try to squeeze me in.

A practice with a Doctor who's never available. They need more than one Docto…read more I scheduled an appointment for 3 months away because "that's all that was available" they called 2 weeks be for the appointment and said the Doctor has to cancel, but I can reschedule for another appointment in March which is 3 months away. They sure make sure you pay your bill but are not in a hurry to see you.

I had the most amazing experience with Tova Health. My baby was born this winter during a brutal…read morecold snap. I was so grateful to have Dr. Z come to my apartment to care for my newborn and me. Dr. Z is knowledgeable, kind, and flexible. The model of having the first two months of my child's care from home was so comforting- it allowed me and my baby to stay in the home and rest and heal after delivery. Meg from Tova health handled all the admin stuff. She made scheduling, paperwork, and setting-up the patient portal super simple. When it was time to transition beyond the first two months of care, Dr. Z and Meg helped us find the best pediatrician and make sure they had all our records. Awesome experience! Tova Health is the best!

I experienced a traumatic birth. One of the better things to come out of it (besides my daughter)…read morewas meeting Dr. Z. I was not able to get out of bed for over a week after the birth, so our first meeting was with her sitting at the foot of my bed. Thank goodness we chose her for my daughter's pediatrician because there was no way I would have been able to take her to an office. I really needed the fourth trimester care to help me process the trauma from birth, and Dr. Z let me cry and repeat the story over and over again. I'll never forget the time she hugged me and promised me something good would come out of it. She was also provided excellent care to my daughter. I will never forget our crazy first meeting and her kindness. She listened and provided me care when my own OB/GYN's office failed to do so. It is absolutely ludicrous the postpartum care we receive. This fourth trimester care model should be mandatory everywhere.

It's a shame that this place has only 3 stars. Often places that offer a service get judged harshly…read moreon reviews. I have used this place occasionally to get a Covid test over the last couple years. My review will be primarily on Covid testing there since that's all I've done If you are planning on coming here for a Covid test READ the website! More than once have I overheard an unhappy person finding out that they have to pay $150 for their test at the counter. If their website wasn't clear before, there are now at least three different places throughout the process of making an appointment online that indicate whether or not your test will be covered. I've shown up both with and without an appointment. If you don't have an appointment, wait time kind of depends on time of day and time of year(around the holidays is busier). Each time I've visited I felt the visit went smooth and my visit was as pleasant as getting swabbed could be.

Horrible experience, I would not recommend going here. The on-call doctor Catherine Loomis failed…read moreto send my urgent prescriptions or send me the discharge summary, forcing me to seek duplicate urgent care elsewhere. I tried calling multiple times to speak with a supervisor about this issue and have not received a call back. Extremely medically neglectful emergency service and terrible customer service.

We love coming to Universal Pediatrics with our boys. They've been patients here since birth, and…read morewe've always had a wonderful experience. The staff is kind, caring, and always makes us feel comfortable and welcomed. We truly appreciate the care and attention our children receive every visit.

We are always so well taken care of at Universal Pediatrics. The doctors and staff are patient,…read moreunderstanding and always willing to help, even on their days off. Over the years, the doctors and staff have actually gotten to know my children and our family. We aren't just patients to be seen and sent on our way. They truly are a caring practice.

I came 10 min before the appointment time. Was brought to…read morethe exam room and left there. I left after waiting for 20 minutes because NOBODY stopped by and explained what was going on and apologized for the delay. I see it as a sign of DISRESPECT. Patient time is NOT not less valuable than doctor time. What would happen if patient was 20 minutes late?

I worked at Nwh and had surgery there many years ago. My husband had hip surgery also…read more As always top notch care at NWH

This was my first time going to urgent care in my life and honestly I was BLOWN AWAY. I called the…read moreoffice at around 7:35 PM and spoke to someone named Ali; I frantically explained to her my symptoms and she was beyond calm, explaining that I could come in before 8PM and then be seen. Just her calm demeanor off the bat was able to put my worries to the side. I walked in at 7:45 PM, and if you work in any field where you deal with people and they walk in 15 minutes before closing you already hate them, the receptionist was super friendly, professional and beyond fast. She got me checked in and billed all in about a 10 minute span and I was called into the back by Ali, who turned out to be a medical assistant. She took my vitals and a comprehensive background, and I was seen by PA Simone right after that. Within 10 more minutes I was in X-RAY finishing up and getting my EKG, moments after, PA Simone came in and was giving me the breakdown and explained to me what she believed I was suffering from. She was extremely knowledgeable and broke down everything for me. I was out the door in no time and on my way. These women are such a good team, and really exemplified the healthcare professional ideology: super caring, professional and not showing one bit of concern for themselves staying well past closing to ensure I was feeling okay. Not once did I feel rushed out or pushed into a treatment that I didn't think made sense. The office was very clean and the exam rooms all the same.

Ill say I recommend this urgent care because they have been helpful in the past but I did have one…read morenot so great experience with a male PA (i believe). I went in to confirm pregnancy via blood draw after getting several positive tests. I peed as soon as i got there because i just needed a blood draw for school, i did not expect to do a urine test. The medical assistant had trouble with my veins so they did a urine test. Keep in mind 1. I found out really early because I was tracking and 2. It was about 11 in the morning and urine was very diluted because i had to drink water for the urine test after peeing when I got there. The PA comes in and says "it's negative! You're not pregnant." It would have been nicer if he came in and said "it was negative, BUT i know you drank a lot of water in a short amount of time for the urine test so it may be diluted." He knew I was chugging water. He also went through pregnancy symptoms for me and seemed to be skeptical when I told him my breasts were not sore and I didnt have nausea. Because every woman experiences the same symptoms, of course! Long story short I go in to hear the heart beat in a week. Please get more female physicians/ PA's.

We LOVE Dr. Pronchick and couldn't be any happier with her as our newborn's Pediatrician! She is…read moreempathetic, thorough in her examination and not rushed. Perfect bedside manner too. You know when you meet someone who is exactly in their right line of work for their personality? They tend to have an extra dose of magic to what they do? That's her! Our son was born mid-pandemic and the practice took loads of precautions to keep the healthy babies safe, which I appreciate since his first appointment was at 4 days old. Also, Dr. Yuan is fantastic too and the snazziest dresser with loads of advice and tips! Lastly, the gentleman at the front desk (forgot his name) is the best person to field your call. So effective and courteous. They should promote him or have him do the training for everyone!

I have been seeing Doctor John Cohen for my entire life. My parents told me that when they were…read moreexpecting me, they went in to this office for a consultation with Doctor Cohen. They were nothing short of amazed. They told me how Doctor Cohen was very welcoming and how the atmosphere really reflected a quality experience in the office. Doctor Cohen advised my mom with nothing but the best advice possible during her pregnancy. He was very welcoming and took his own personal time to return all her phone calls and get back to her with the information that she needed. In today's world, that is hard to come by; especially for a doctor. When I was born, I was told that he arrived at the hospital immediately to check me out, and examine me. As I grew and matured throughout they years, I went to Doctor Cohen every year for a very comprhensive physical consisting of proper growth and weight analysis, immunizations, blood tests, and booster shots. In my teens I developed a great relationship with Doctor Cohen. He became not only a doctor to me, but a great mentor, advisor, and friend. He always knew what I was doing, made me update him on my new accomplishments, and took the time after my appointments to chat with me about anything that I wanted to. He was so open, and provided valuable knowledge and guidance to me during this time. He truly does know his patients, and does not rely on notes for his memory, he is that good. I'm going to be 23 next month, and I am in graduate school. I love Doctor Cohen so much that he is STILL my primary care physician. I look forward to going to see Doctor Cohen every year and to talk to him every year about my life. He truly is one in a million doctors out there. If you have him, you are very lucky to have him your life. Now that I am probably going to the last appointment of life with him tomorrow, I will never loose touch with Doctor Cohen. I plan on dropping by his office, and talking to him in whatever ways I can. I don't want to loose such a great person in my life that helped me become who I am today. Thank you so much to the staff and doctors at Newton-Wellesley Pediatrics. They will provide you with an outstanding newborn, childhood, teen, and young adult care for your children.