Carol is professional, caring and incredibly knowledgable. Added value in places I didn't know I needed it.

Excellent legal group--addressed all our concerns from beginning to end and actually explained the process in a way that was easy to understand and actually made sense. We highly recommend Metz + Jones. read more

Used Metz + Jones a few years back for all things related to Estate Planning and most recently for the sale and purchase of my new home. Jill and Carol and their staff are wonderful to work with! Jill and Carol are kind, understanding, professional, patient (with the million and one questions we asked) and both are very knowledgeable. Had a great experience each time, I have nothing but good things to say about this firm. I highly recommend working with Metz + Jones!! read more

This is the third time I have used Metz and Associates for legal issues. Most recently I've had the pleasure of working with Carol Jones, for assistance with a will and a trust, for friend who was in hospice. Carol was extremely responsive and was able to procure both instruments very quickly. I highly recommend this law firm. read more

Every step of the way during my estate planning the team at Metz + Jones was exceptional answering all my questions and providing great service. Highly recommend! read more

Walked by. Never knew business was there upstairs. Super professional. Clean. I was super impressed at the space. Loved the consultation. Loved the engagement and questions and presentation and professionalism. I hired them on the spot. And very LGBTQ friendly read more

We had the same experience with this firm as some other people in these reviews -- Carol was totally non responsive to us. No replies to calls, no replies to emails, nothing. We started out with Jill Metz who was very good but she did not let us know when she retired nor did she give us anything in writing while she advised us. After we were told she retired we were then told we had to deal with Carol only which went nowhere. We're certain they owed us money but of course that was as hopeless as getting Carol to contact us. If you value your attorney actually communicating with you don't go here. read more

Carol helped me with some family law questions as well as setting up a will, trust and power of attorney for me and my husband. Carol was very thorough and thoughtful to be sure she understood the wishes we wanted documented. We really enjoyed working with her. I would definitely recommend her if you are needing legal counsel. read more

We needed a law firm to put our wills in order. We found Metz *Jones on line. It was probably one of the best decisions we made. The staff is phenomenal and Carol Jones is absolutely amazing. She and her staff made it comprehensible and easy to understand. Their fees are very reasonable. Run, don't walk, to Metz + Jones if you have any legal issues. Simply the best! read more

Metz + Jones has supported my family through numerous real estate and estate issues over the last 40 years. They've helped us troubleshoot potential pitfalls, manage change smoothly and support us during the lowest of lows. They are quick to respond, kind, knowledgeable and reasonable. read more

Metz and Jones was easy and a pleasure to work with. We used tham for our estate planning and found the whole staff easy, efficient and friendly. The lawyer we dealt wit, Moira Lee, was especially knowledgeable and very understanding of our needs and any complexities we had. We completely recommend them. read more

We used Metz & Jones to set up a parentage agreement. As a same sex couple it was important to us to use a law practice that is familiar with LGBT family law. Carol Jones was amazing. She literally wrote the law on parentage in Illinois. We will absolutely use this practice again for any future legal needs. read more

My wife and I reached out to Metz + Jones to help me with the second parent adoption for the twins that my wife gave birth too. I had talked to a few other lawyers previously but Metz and Jones was the only one that I felt was welcoming and non judgment. Throughout the process, they were responsive and efficient. They made the process as smooth as possible. I was very happy with the experience overall! read more

I have struggled to get any feedback from Carol Jones on the progress of my case, which we initiated back in March 2018 and which she assured me would be resolved by that fall. Fast forward to April 2019, and not only is the case unresolved, but Carol has been incredibly unresponsive in returning any calls or emails about its progress. It appears I'm not the only person who has struggled to get any sort of communication from Carol, and I have to echo the previous sentiments that a law firm who puts all the impetus on the clients for communication about their cases is not a law firm who cares about its clients. read more

My partner and I used Metz + Jones for estate planning, and worked with Carol, who was wonderful. She help us sort through options and provided us with a clear set of "next steps" to follow up on. The work was completed quickly and at a reasonable set rate. Highly recommend. read more

Initial call was good but they never responded to follow up emails or calls. I am not sure why. No longer interested in doing business with this firm as this was highly disrespectful. I dealt with Carol. Super disappointing because of the high reviews, but for some reason, I was not treated right. read more

My wife and I spoke with Carol Jones, Esq. about estate planning. She agreed to take us on as clients, and charged us a $1,500 retainer. Then we stopped hearing from her... for MONTHS. I offered to respectfully terminate our professional relationship if she did not have availability for new clients. She sent a generic message stating that she was looking over our documentation. Then more months went by, and all of my emails and calls were ignored. So, for 3 months, I emailed 2x a week and called 1-2x a week requesting my retainer of $1,500 back. It took months. It took hours and hours of work and effort. Finally, Carol's assistant was able to get us a refund. There have been so many times in my life that I didn't have the resources (financial, time, confidence) to advocate for our money back. I'm grateful that I was able to now... But please, do not pay Carol Jones a dime until she has done work for you. We are in the process of filing a complaint with the Illinois Bar. This was absolutely, completely unacceptable. ESPECIALLY working with queer folks, BIPOC, gender queer, and otherwise oppressed/ ostracized members of the community. Shame on Carol Jones and her practice. read more

I worked with Carol regarding my amicable divorce from my partner. We scheduled an appointment Jan 2017 and paid the consultation fee. After the appointment we shopped around, we thought their fee was a little on the high side however felt confident and safe hiring them. On Oct 2017 I hired Carol, signed the welcome letter and retainer agreement, Paid my deposit. At first they failed to credit the consultation fee, after a reminder they made the correction. The next time I heard from Carol was a month later, only because of my emails to Rachael and Susan wondering what the next step was. She stated we should be completed by the end of the year, so I waited for the next step. Finally middle Jan 2018 I sent an email, because no one followed up Iasking Carol for an update. At that point and I'm not sure why Carol waited so long but she sent out our Petition for Dissolution which we signed within 24 hours. Carol forgot our case which left us waiting another few weeks for the next step, However, Come March 2018, I'm still waiting....I called, I emailed...on March 13th Rachael responded and looked into what we are waiting for...she couldnt offer anything besides an apology but assured to me Carol would have a settlement agreement by Friday end of working day. On Friday 7pm, no word. At this point I'm at my wits end, frustrated that my case has been forgotten, on the back burner, and I have had to consistently follow up wondering what the hold up is.....I emailed Carol asked for a refund and wanted to take my business elsewhere. Finally at 9:43pm Carol sent the settlement agreement, she apologized and stated she works late on Fridays. March 27th we signed final papers, April 4th we picked a court date. Court Day: I was instructed to arrive at 9:30am, which I did, even a little early because I was nervous. At 9:30am I called the firm I was told she should be there, what are you wearing?, Carol has not arrived. I thought to myself, has she forgotten me again? I checked in with the clerk and waited. Carol arrived (9:37am), it was the longest 7 minutes of my life. When she arrived we stepped outside spoke about what to expect and went back inside. Once inside the clerk stated she needed to get something signed or stamped, I wasn't sure what she was missing but she said the clerk was being difficult and she had to run to do something. I was left sitting, waiting. When Carol returned it was my turn with the judge, everything went smoothly (hence the one star) after that, she emailed me final court documents and we finished. I'm disappointed with the organization and management of this law firm. It is unacceptable to require the client to follow up with the lawyer and keep tabs on their case. Also, its unacceptable to be late to court, I should have been given a follow up call saying "dont worry I'm running late." I understand court is an everyday event for a lawyer but for me it was a new experience and I was nervous. Amicable divorces should not take 6-7 months, I know this is true because I have an email from Carol stating we should be completed by end of 2017. (I saved all emails) We were not delayed on my end, anything she needed from us was provided within 48 hours. At first I felt confident with their abilities, in the end was greatly disappointed. Overall, when hiring this firm I would make sure you are ok with delays and being overlooked or being an after thought. Also, I would ask the firm if they has time for your case, maybe Carol was juggling more than what she could handle. I dont know. For now take a pass on hiring an attorney from this firm. read more

Good listeners and they were there for me when the going got tough. Highly recommend although their fees are a little painful.

Outstanding local Andersonville/Edgewater firm. Very knowledgeable and accommodating staff. We worked with them through our estate planning process and highly recommend! read more

It had been many years since my spouse and I had updated our Wills and other legal documents, so we contacted Metz & Jones. Everyone in the office was extremely friendly and responsive. Carol and her team did a great job answering questions and walking us through all the paperwork. I highly recommend this team! read more

Great to work with. Prepared all estate documents; delivered when promised. Easy Zoom calls for document signing. Excellent follow up.

I felt listened to, secure, and taken care of! It was absolutely refreshing to work with a lawyer that hears you & meets your needs. I'd highly recommend! read more

Jill Metz and Associates helped my husband and I set up estate papers, a will for each of us and a trust for each of us almost ten years ago. They were there for us as the laws changed and we went from "partners" to a civil union to finally being officially married. Many of our papers needed to be updated and changed slightly and we received the BEST advice at every move. Their newsletter keeps abreast of LGBTQ issues and news. We would not think of going anywhere else for an enlightened opinion and the best advice. HIGHLY RECOMMEND!!! Doug Lia read more

Carol provides the benefit of a big-firm background with the attention to detail you would expect only at a small firm. Carol makes the time to explain the intricacies of the ever-changing family law implications. I have worked with Carol on behalf of a wide variety of my clients, and she provides significant value and saved my clients at all levels of the family law process. Cannot recommend her highly enough! read more

I've worked with Carol Jones for years on living wills, estate planning and real estate transactions. She and her team are absolutely terrific -- very thorough and practical. Carol was especially helpful in navigating a situation with a mortgage broker who presented some unusual and unexpected requests. She was calm, focused and kept the process on track. read more

We recently had our trust updated and found Metz & Jones to be exceptional. They were timely, accurate and very good at explaining the details. We highly recommend them. read more

I'm going into my third year of my divorce proceedings and literally got ghosted by this firm. I had ordered court dates, depositions, and allocations that I knew nothing about, had no information about, and after a dozen attempts at communication - got nothing. Do not use this firm under any circumstance! read more

Great team! The home buying process was much less stressful because of the folks at Metz + Jones.

I went to Jill looking for help putting together my estate and POA documents. She was friendly, knowledgeable, and asked the right questions to help me decide what documents needed to be prepared. And any questions I had on any of the draft documentation after our initial consultation were answered thoroughly within a day or two. Would definitely recommend Jill. read more

I do believe that Jill helped me out and changed my life. A very sincere beautiful person inside and out and my experience was the best. Great people very very nice...greatest! read more

Jill had helped me with a number of legal issues: revising my husband's and my revocable trusts, setting up our wills, and even being our attorney for our home purchase. Every time, we were in trusted hands and they were very responsive. read more

I called this office and they were exceptionally nice. They could not handle my case and referred me to someone who is really fantastic!

Jill Metz and her team put together a living will and trust quickly when I was faced with a scary health crisis and impending surgery. Her attention to detail (especially those that never occurred to me) was impressive, and her concerns regarding aspects of my business were very thoughtful. Her fees were comparable and fair, and her office location is especially convenient. I plan on using her again on an issue with a rental property which has come up. Highly recommend. read more

Worked with Jill on some estate planning. They were able to work within my short timeline and file all necessary paperwork with the court system. I will definitely be using her in the future. read more

Carol Jones was our attorney for our first home purchase. The property was being sold as part of a bankruptcy which, we learned the hard way, ended up being a more complicated process than the purchases our friends & family had experienced. From the beginning Carol was great. She explained in great detail what the standard process was and was always responsive to any questions we had. Unfortunately for us, the attorneys working for seller were not as attentive, and never treated this sale as a priority. We regularly faced delays as the other lawyers missed deadlines or failed to respond to messages. The only thing that prevented the purchase from being a complete disaster was Carol. She was relentless in pushing the other lawyers, following up on delays, and was always ready to answer our questions about the status of the sale. Throughout it all Carol put us at ease with her dedication and professionalism. I don't know if we would have our house today if Carol hadn't been there help us navigate the process. We would recommend Metz & Jones to anyone. read more

My husband and I had a great experience with Jill and Susan in preparing our estate planning documents. We would definitely use them again!

We worked with Metz and Jones LLC on two occasions: once for estate planning, with Susan Frances and Jill Metz, and once for a real estate sale, with Carol. Our experience was very positive both times. Susan and Carol were knowledgeable, proactive, friendly, fast, and responsive. read more

Would not hire again. terrible legal advice that cost me tons of money.

Worked with Jill Metz and her team and had a great experience. The cost was reasonable and they walked us through the process to make sure we understood and were comfortable with everything they were recommending and that we were signing. Highly recommend to others! read more