I scheduled an appointment months in advance, then got both a "no reply" email and a "no reply"…read moretext saying the appointment was canceled and they' be in touch to reschedule it. I got these messages no fewer than ten times over a few months, but they never got in touch to reschedule. I could have called to reschedule, but I wanted to make a point -- it's rude to push texts and emails to me without allowing me to respond. Someone should have tried to get in touch with me at least once since they were the ones who canceled.

This office simply sucks. They won't return phone calls, messages on the portal or return…read morevoicemails. When you visit the office for an appointment everyone's just sitting around on their phones or talking to each other. Your first appointment they make you feel like you're heard and that you'll be well taken care of. After that you might as well be a redheaded step child. If you don't mind waiting 2+ WEEKS for an answer then this is the office for you. Never seen an office of more professional laziness in my life. Stay. Away.

I've been seeing Dr. Bennett since 2001. He is the only doctor I have ever seen that will give me…read moreacquitted time, listen to me needs, and make good recommendations. I'm in my 50s and over my life I have seen many doctors. Dr. Bennett is by far the best doctor I have ever had. I highly recommend Dr. Bennett. Dr. Bennett's office is well organized, and I have had no problem getting the prescriptions I needed. In the almost 20 years of seeing Dr. Bennett I have never had a problem with him, his nurses, or his office. I really thing the problems the 1-star reviewer was having is a result of St. Thomas and not Dr. Bennett. St. Thomas Medial Partners suck: I will say if I was evaluating St. Thomas Medical Partners, I would give them a zero star. St. Thomas Medial Partners has really made it difficult for the doctors to give good care. St. Thomas Medial Partners has created a dangerous environment and showed that money is more important than patient health. They require patients to share check-in tablets that contain viruses and germs from sick people who previously handled the tablets. They think that because the check-in tablets have antimicrobial cases, they can't spread viruses. When a sick person handles the tablets the viruses they leave behind remain for a little while, so the next person then gets the virus. Antimicrobial cases do not instantly kill germs and viruses. It basically just means they can't continue to grow. The idiots running St. Thomas Medial Partners has put a mass shooter welcome sign on their front doors. I'm sure they are just idiots and don't know they are welcoming mass shooters. Dr. Bennett does a great job negotiating the roadblocks St. Thomas Medial Partners puts in his way. Sumner Medical Group was a truly great medial practice until St. Thomas got a hold of them.

I was with Dr Bennett over 20 years. Dr Bennett is a fantastic Dr the nurse working for him…read moreunfortunately is not. I quit going to Dr Bennett because of her. I'm 60 and believe in respect and manners. This nurse over the phone told me she would call the drug store and cancel a prescription if I fool with her. I had lost my prescription. She decided I no longer needed them after over 20 years of taking them . Yes it is nerve medication. But I went in one last time to be yelled at by her . And I was done. Dr Bennett is a good kind man . But he definitely hurt himself having a rude incompetent nurse taking over his office.

Very nice front desk staff, the office is very clean and very minimalistic, long paperwork list to…read morefill But.

They deleted my first negative post on 6/8/2023 off of Google, they are only interested in everyone…read moreseeing positive feedback, that's sad. I am truly so disappointed. I read reviews before picking out a new doctor like I'm sure most do and with Pinnacle having so many great ones I truly thought I was in great hands. Also mind you, they are out of network for me and I still didn't mind paying extra based on all the positive reviews. I developed eczema at the end of last year and went to this office around March, I was given three different creams to try with only one of them actually taking the eczema away and waiting for my follow up in May to address my concerns. Two of them were just samples and one was a prescription which was $90 ofp. The only one that worked was a tiny sample given. At the appointment in March I was told if the cream didn't work shots would be an option only to be told in May that the shots would likely not be covered and are not an option which was then frustrating in my head as to why I was ever told they would be. I was given nothing else but more creams to try. When I spoke up about the one that specifically worked they didn't hesitate to call it in (to a private company, first red flag) only to find out my insurance doesn't cover it or the alternative, we're talking $1000 out of pocket for cream! No one can afford that. I was told through my insurance a PA could be filled out for the medication (which the doctor started but sent in incomplete) and for over a week I have called and called trying to get through as now my hands have gone 100% backwards and feel terrible now that I'm out of medication. I have left voicemails, left my story with a receptionist who didn't want to help me at all because she wasn't the person who handled the information. So here I sit another day, no call back. I will never come back here and I will not refer anyone here. They didn't even try to find the source of what could be causing it, and obviously are no help with medication I actually need. Anyone who has eczema knows how defeating this feeling is, and for someone like myself who literally developed it overnight and it never went away I really turned to healthcare for guidance and relief. I've made an appointment elsewhere. Please remove me as a client.

Our experience at Sumner Regional Medical Center was just what we needed - the staff was…read moreprofessional and compassionate in helping us name what the problem was and how to fix it ... I highly recommend Sumner Regional Medical Center

On July 1, I underwent knee surgery, making an initial payment of $500 when we scheduled the…read moreappointment. I settled the remaining balance on the day of the procedure, but ever since then, I've been bombarded with bills claiming I haven't paid. I reached out to the hospital to clarify, and they insisted they have no record of my payment--so where did my money go? I have receipts! For the first week after surgery, my knee felt fantastic, but by the week of the 20th, things took a turn. I returned to the doctor to discuss my growing concerns, but it felt like he couldn't care less. The pain has become unbearable, and I've developed a swollen Baker's cyst behind my knee before the surgery it was to be drained and of course, it was not! Frustrated with the lack of care and concern, I made arrangements to see another doctor. The whole experience has been incredibly disappointing--not just with the billing mishaps, but also with how the staff treated me. The woman at the front desk, who was supposed to help with check-in and check-out, was downright disrespectful. Overall, it has been a terrible experience, and I'm left feeling neglected and frustrated. and in order for me to leave this review, I'm out obligated to leave a star. They don't deserve even one!

Dr James Berry is worst doctor I have ever seen in 25 years of going to doctors. He had my MRI of…read moremy neck from 2023, got a new one for 2024 and stated condition was way worse after being told by another facility in 2023 it needed immediate surgery but the doctor unfortunately cut off his finger and could no longer perform. Berry offered medication for the 6 week wait to get surgery which was a very very mild narcotic and I told him I couldn't take that because of a reaction I had. He then refused to refill my prescription that had been working !!!THAT HIS NURSE PRESCRIBED to me weeks prior!!! Yes that is correct, my condition was way worse than prior and he basically offered nothing to help for 3 disc that need to be replaced in my neck and fused to tide over the 6 week wait for surgery. Sound appropriate for a 6 week wait when I tell him its been hell functioning. Also got up twice in our visit to take cell phone calls while in the room. He has no business in this field. His demeanor, ethics, and experience is significantly less than that of what you would think of a surgeon. FIND SOMEONE ELSE!!!!

I went into labor before I i was scheduled for my csection. Dr Holt was absolutely AMAZING! I saw…read moreDr Pugh throughout my pregnancy and she was great as well. Holt was super sweet and made sure my baby and I were taken care of. I can't say enough nice things about Holt or Pugh. I would highly recommend!