Buying from CoverGlass was, by far, the biggest mistake we made in redesigning and renovating our…read morehome. We were talked into a door by the Coverglass salesperson because it was "as good as a Panoramic Door, but cheaper." While we were unsure at first, I was convinced because our salesperson touted the warranty on the door and said he would personally be available anytime, anywhere to support us if there were any issues. This turned out to be the furthest thing from true. The door they sold us was from a mannufacturer that, it turns out, had almost no infrastructure and went out of business months after we purchased the door through Coverglass. Within weeks of install, the door began malfunctioning. Poor plastic parts that broke off during normal use, leaving the door to fall off the hinges and nearly crush me one night when I was simply trying to close it. But it wasn't just the lack of quality of the door. It was the poor service that we received upon following up to request fixes for the door per the warranty that Coverglass offered (not to mention the assurances that the salesperson, who had of course left the company nearly immediately after our sale, gave us). The problems went back to February, when my wife first contacted their aligned service contractor about fixing elements of this door that had broken. He arrived without the necessary parts and committed to returning the following day, which did not occur. Following that visit, there was no communication from him for three weeks, despite my multiple follow-up attempts through phone calls and texts, except to ask me for $500 to cover the repair that has not yet happened and, based on my initial conversation, part of the warranty. I was told there was a death in the family and one of the service people he was partnered with was unavailable for a long period of time. After finally scheduling a follow-up nearly a month later, he and his partner stayed for only 20 minutes and again claimed that he didn't have the required parts. They promised to return on the following day and once again did not show up due to a "flat tire" one of them allegedly got on the highway. The service person said they would be here first thing the following day, and yet again they did not show up. This time, it was because one of them was "paying a ticket at the police station and stuck in line." This was now the third unique, and increasingly flimsy, excuse I had received about why they were unable to make an appointment. At this point, I'm reduced to begging them and sending him hourly text messages about the timeline to fix the door, and receiving nothing but new excuses each time. In the meantime, I reached back out to Coverglass to ask for a different service person who could fix the door. They promised they would reach out to someone else and get back to me right away. That was nearly a week ago. I have since gotten no updates. This pattern of inconsistent communication and repeated failure to arrive prepared with the correct materials is unacceptable. We spent over $10,000 for a door that has given us less than a few months of functionality and been a true lemon, followed by service and communication that has been completely and totally disastrous. I truly regret giving our business to this company and it has really soured what should have been an exciting and wonderful renovation of our home.

Recently we moved in a newly-built modern home and we were sold on the beauty of this home and…read moreample light and view of outdoors we get because of the Cover Glass USA patio and balcony glass doors. BUT, DON'T LET THE LOOKS OF THE Cover Glass FOOL YOU!! These glass doors are beautiful and look seamless at first glance. But they are quite impractical & falling apart, on the contrary. The company, Cover Glass USA in San Diego (their sole office, to the best of my research and knowledge), are non-responsive and completely irresponsible about their installs. Their glass doors installed by them in this nice modern house is only about a year old and the following have been sadly experienced by us living here now: 1) Almost half of their proprietary gaskets on the glass separations have been brittle, broken and fallen out, leaving a 3/8" to 1/2" gaps between the glass doors. This has driven our cost of Electricity and Gas to increase by a good margin, because our A/C and Heating system has to continuously run to fight the outdoor temperatures constantly moving in. Let alone the fact that when a car passes by, or people talk in the street, we can clearly hear and I don't have to explain how annoying and uncomfortable that is, especially in 4 of our bedrooms. 2) The glass doors that open to outside are absolutely impractical, as when we go to the balcony or in the patio, we cannot get back into the house when we close a glass door. Company does not offer any solutions, other than putting us on hold and when they answer rudely and arrogantly saying we need to seek a local contractor to install invisible door knobs. 3) Each patio or balcony glass door they have installed consist of 4 or more glass doors (the first one is pivoting glass door, and the rest are sliding glasses). When we open the first pivoting glass door, and then start pulling the other sliding ones, about 2 out of 3 of them slide kind of easily, but the remaining 1/3rd are very hard to slide open, and even harder to slide back and close, to a point that we have given up to slide some of them open, defeating their true purpose. Also, this has caused us to push with all our power to close them and causing a couple of them to suddenly bang to each other which has chipped the glass and messed up the looks. 4) We have a total of 10 sets of these glass doors in this 6,000 square foot home, some sets are 4 glass doors next to each other, some 5, some 6 and up to as many as 8 per each set. 3 of them, we cannot absolutely use to open, as the pivots are off-line and require banging on the bottom and/or on top the try to open them. We do not think this is safe, as it may break the 1/2 inch thick glass, therefore we just left them alone. Again the company is non-responsive about this issue as well. I cannot imagine this company can last too long, as they refuse to come and repair them and replace the proprietary gaskets, etc., calling it "normal wear and tear", although they are newly installed. We have offered to pay them, although these are obviously factory defects and poor workmanship, but they claim they will not service this property for confidential reasons they cannot divulge. We are consulting attorneys now to possibly file a suit against the homeowners, AND of course Covered Glass USA who are the obvious cause of our aggravation and costly energy bills. The homeowners did disclose to us that they are still having an ongoing battle with Covered Glass USA because of issues they had with the installation of these glass doors that cost them over $100,000 to install and hundreds of thousand Dollars more in leak damages caused by Covered Glass USA for outdoor rain leaking into the railings and entering the house and going through walls below, that caused molds and mildew, which the homeowners/builders had to address using other contractors, after numerous attempts to get them fixed by Covered Glass USA failed because they were not responsive (which is our experience as well). As I said earlier, DO NOT GET FOOLED BY THE GOOD LOOKS of these Covered Glass USA doors, as not only they are IMPRACTICAL, also the company that makes them and installs them is rude and non-responsive. In addition, there is NO OTHER COMPANY that has the means or know-how to FIX OR REPLACE THEIR PROPRIETARY ROLLERS, HINGES, GLASSES, GASKETS, ETC. Also NO OTHER COMPANY will even MAINTAIN THEIR GLASS DOORS either. And since I have a good feeling they will be driven out of business soon, THEIR GUARANTEE WILL NOT BE WORTH EVEN A DOLLAR, specially if you have them installed outside of the San Diego area, where the company has their only offices. And if Cover Glass USA does not have the proper staff to honor their guarantee and/or service their own product beyond San Diego, HOW DARE THEY advertise and provide installation of their product anywhere else??!! Kind of makes you think, right? Do your own due diligence BEFORE you pay them your hard-earned cash.