Horrible experience, $6,700 for a hot water tank is insanity…read more I will never do business with HALCO and will be sure to tell my friends and family.

due to a misunderstanding by both parties I gave halco a neg. review…read morethey have gone the extra mile to correct the situation halco has serviced my furnace and ac for several years their service has always been a+ I would highly recommend this company I am glad our issue was resolved quickly

Steve Betlem has visited my home in Webster twice. To advise…read moreon whether he advised that my A/C & Furnace should be replaced, as both are about 16 yrs. old. He said if they are working fine then wait it out. I then joined the "Advantage Services Club", whereby I get high priority for a service call; included in the fee is an annual tune-up of the system. "Peace of mind" working with the second largest Plumbing/Heating service in the ROC area. Second "no charge" home visit was to assess how I should increase the heat in the basement (for a guest room). Once again Steve offered several "work around" options that did not cost much. The service call in May will take care of the suggestions. No charge for expert advice; no pressure to buy anything. Do not confuse a new company who are trying to get customers with a look alike company name: Betlem Residential Heating. I don't like that approach.

They are not respectful of the customers time. I scheduled a routine maintenance service and chose…read morethe 12-4:00 time for the service. They showed up at 8:30 am. I scrambled thinking I made a mistake, and after they looked at my furnace for 10 minutes they said we can't do any maintenance because we need to replace parts A and B before we can even begin to do the yearly maintenance, and we will add on an additional service fee to as an additional insurance , good for one year in case we need to come back. This is the second time I have experienced this from this company. It's an extended warranty type scam. RUN don't walk away from this company. Complete and total fraud.

Home A/C died over weekend. Called Monday 8:00am. Tech on site within 2 hours. Tech was…read moreprofessional, friendly, and thorough. A/C unit back up and working. Couldn't ask for better service!

I will start by saying that I have been using Advanced Heating & Cooling for HVAC installation &…read moreservice at multiple properties for many years. Up until Monday, I have experienced as their website claims: "outstanding customer service that has been our hallmark for the past 25 years." Helen is the absolute best! After receiving a $150 bill for a 20 min service repair to clean a flame sensor rod at 4:30 pm last Friday, I requested a conversation with the CEO to negotiate a more reasonable price, and to discuss his policy about my furnace's full warranty only applying if I purchased the yearly service check at the cost of $89/yr, which I didn't find out about until after installation. I experienced an even bigger disappointment with the phone call response to my concern about the high cost for such a simple repair to detect & fix that I watched the tech perform. A full furnace cleaning and tune-up is $70. Mike D'Andrea was argumentative, demeaning and outright arrogant in response to my complaint - He tried to use every sales technique in the book to justify the supposed value I received despite my continual objection - including reference to an article about "firing your customers." He insisted that the HVAC industry sets the standard for fair prices and perceived value, despite what the local market demands. He continually tried to "educate" me with sales pitches about "flat rate price formulary books" that provide powerful sales tools to increase profit margins with higher service invoices using opaque mark-ups. This practice is outlined in "Setting Your Flat-Rate Prices" by Charlie Greer who touts that he helps "contractors become Millionaires every day" on www.hvacprofitboosters.com. Despite 'Flat Rate' business model promises of incredible profit margins, reduced costs, simplified accounting, etc.--the savings don't seem to be shared with repeat customers. It's a deceptive make-money-quick scheme designed to cover up an outrageous marked-up hourly rate. Buyer beware--itemized invoices are segregated in order to protect the consumer from unfair billing and up-charges by the service provider. Enlightening responses to consumer complaints about Flat-Rate Pricing practices can be found on Angie's List. I definitely will be taking future business to a company committed to making a good faith effort to resolve consumer complaints. Lesson learned.

The gas valve on my boiler failed so we were without heat (not a big deal) and hot water (much…read morebigger deal). Called another big name HVAC company and their AI receptionist told me one week was the earliest they could get me in. Called Napora and they responded within an hour. They diagnosed my issue, ordered the replacement part and installed it the next day. Great job all around, would highly recommend.

I can't recommend them highly enough. I've had multiple issues in my (old-ish) house - Napora has…read morecome through on tight timelines and replaced a heater/blower in winter, repaired a pool heater as we opened for the summer, helped with our remodel planning and work, just everything. They are absolutely awesome!

We had AirQuip install a very expensive system a little over 2 year ago. We were very satisfied…read morewith the service provided at the time. Today. 2 1/2 years later we awoke without heat. The office scheduler- Lindsay- did provide us with same day service- very welcome on this cold day. However her phone service was somewhat snappish/ surly & rude rather than reassuring that service was scheduled. BTW- our service did arrive mid-afternoon & repairs were made. Hoping for a warmer night For this highly acknowledged HVAC company I would hope their first point customer service personnel would be better trained and more personable!

The service people were knowledgeable and got right to work. One of the calls pertained to my…read morefurnace which had two bats inside. The poor person had to extract the macerated bats and clean the fan. No complaint while doing so. When my ac broke down in July 2025 they were the only hvac business who could arrive in a reasonable amount of time. Others had quoted a week to ten days. Give them a call!

These dudes are the BEST…read more I called Isaac first because they were first on Google but their quote of TWENTY THOUSAND DOLLARS minimum to replace the boiler, plus a $200 fee for them merely showing up to tell me this insane quote, was disgusting business. My 90 year old grandfather told me, "call Huether." They have been so fair and trustworthy. They repaired the heat last year for $270 and replaced the entire boiler this year for less than HALF what Isaac tried to scam me out of last year. Not just that, but from the time my boiler died to the time I had heat back was just SIX DAYS. You can tell it's family run. Just awesome, salt of the earth, quality, non-scammers.

exceptional experience from start to finish. honest,…read moreprofessional, fast response, & very communicative. I highly recommend and will most definitely call them whenever I'm in need of HVAC services.

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

They convinced us to get a new furnace. The new one is garbage. It constantly freezes up when on…read moreA/C mode and stops working in the summer. All they said we could do is turn it off for awhile. Our old one was working fine and never did this.

Due to a pipe in my basement that overflows when there is a heavy rain, I contacted GT plumbing for…read moreassistance. Mr. Campbell came out and fixed the issue, very quickly, and was very professional and fair. I hope there will be no more issues with the plumbing, but if there is I would trust GT Campbell for assistance.

Every since we purchased our home we have called GT plumbing for any plumbing related needs! Both…read moreGeorge and Thomas are excellent at what they do. Muriel is prompt to assist and works hard to get your on their schedule! They are my go to!! Definitely recommend them. We've gotten single to double sink done, water heater replaced, sump pump replaced and brand new toilet. The price we pay is always the same as we are quoted. George gives you thorough answers and is able to get the job done right the first time. No gimmicks. Thank you!

Jeremy is excellent - knowledgeable, quality work, prompt, and reasonable…read more Our furnace was barely warming our house. Initially, I received a quote from a different company on a Saturday and had them scheduled to come on Monday to get it over with, but felt buyer's remorse for the ridiculously expensive cost. Thankfully, I ran into my realtor who agreed and recommended Jeremy. I called him on Sunday for a quote and he came that same day! He went over the process steps, explained and answered all of my questions, was able to install on Friday, and most of all, his quote was reasonable. He doesn't have financing, however, he was willing to set up a payment plan that worked for both of us. I saved thousands going with Jeremy instead of the other company! He is fair and his craftsmanship is excellent. It's been a couple of months since we replaced our furnace and thermostat and everything is running smoothly this winter. I highly recommend Jeremy for quality work at a fair price.

Jeremy returned my call for a non-urgent repair within a couple hours and was out to my home the…read morenext morning. He explained everything clearly and repaired that day. Definitely would recommend

I had a very positive experience with Will from Northeast Mechanical. He gave me a very reasonable…read morequote to install a new water tank and was able to do it the next day to make sure my tenants were taken care of promptly. He showed up on time and was very professional and communicative throughout the whole process. He also gave me good advice as to other things I may want to consider doing in the near future in my property. I was very pleased with all his work, expertise and customer service attention so I will use his services again for any HVAC or plumbing issues that may need to deal with.

I have used Northeast Mechanical for multiple heating and cooling installs and repairs at multiple…read moreaddresses. The owner,Will, is very friendly and easy to work with. He will go out of his way to save you money even when it inconveniences his work schedule. He will shoot you straight and give you no BS advice and recommendations based on his years of experience. I would and have recommend Will and Northeast Mechanical to anyone needing HVAC install or service. Will is way better than any of the big companies who's techs are trained to run up prices with big ticket repairs . Trust Will!