I was so excited when I saw this supermarket opening up in 2011. It was close to my mom's apartment and convenient for her since she is elderly and disabled. Sadly, this supermarket is the biggest disappointment to the Jackson Heights neighborhood. It is over-crowded with narrow aisles, disorganized and lack of customer service. Not all employees, but most.
Today's experience was one for me never to go back there. I went with my disabled mother to grocery shop since she can't do it on her own. We walked through the market and got what we needed. One thing I noticed was once we got to the middle aisles of the market and towards the front, near the registers, there were all these half empty carts, blocking the way, with no customers in sight. I kept having to move carts to the side, so my mother and our cart could get through to the next aisle. I should have known at that moment something was up. We finished up our shopping and headed to the register. Moving more carts out of the way, one of the female cashiers begins to move one of the carts, sees me coming with a FULL cart and asks me if I am paying with cash. I responded no and then she proceeded to inform me that they were only taking cash because there machines were down. I then questioned her on how long they anticipate this problem to continue. She didn't have an answer for me. I then questioned why there was no sign put on the front door of the market, on each register, or an announcement made in the market to inform their customers of the problem. She again didn't have an answer for me. I then asked if we could put the cart on the side and come back, give us a call when everything was normal again. She said she couldn't answer that for me. I then requested a supervisor. What a waste of time and energy that was speaking with this rude male, whom I just found out is the son of the management, hence why he feels that he can be the nasty person he is and probably the only reason he is employed. I questioned him again about why there was no announcement made, signs put on the door regarding this problem. He said it just happened. That was a false statement he made since I knew I was moving half empty carts out of the way when I was in the middle of the store. That was about 10 minutes prior.. He had an attitude when answering me and told me they couldn't help us out with holding out items in the cart.
Not certain of what to do, I stood off to a register with my mother that wasn't opened, in hopes that the server would come back online. Speaking to another customer about the situation that was occurring, I mentioned I have plenty of retail experience and they should have made an announcement immediately of what was going on regarding their server being down. This young cashier female in the register next to the one I was standing at with the cart begins giving me attitude and questioning where I worked. I responded to her with, excuse me? You want to know what my profession is and I responded. I also mentioned I do have 10 years+ of retail experience and if this happened in my store, we would immediately have made an announcement, have hand written signs up on the doorway and at each register. That is what good management would have done as soon as a problem like that came about. Few more minutes go by and I still in hopes of the server coming back up so my mother didn't have to make another trip to the market and redo everything we just did, this female cashier again questions me on what I was waiting for. Again, I said excuse me, had her repeat herself to make certain I heard her correctly and responded. Now, I got a little louder just in case she didn't comprehend why I wasn't moving and asked her if she had a problem with me standing their with a full cart and my disabled mother. She angered me with her stupidity. Then when I responded to her question, didn't even have the courage to look at me when I answered.
I requested from one of the employees the number of the owner and the name of the cashier, but he too didn't help me in my request. He gave me a BS story on how he didn't know the girl's name and I had to ask the supervisor for that information. Again, pointless.
Never, ever again will I walk in there. Lack of customer service is not something that any customer needs to tolerate. I will walk 5 blocks away to the next supermarket to get my needs. Sadly, my disabled mother cannot handle that walk and will still have to do her shopping with a bunch of inconsiderate people at this supermarket. BTW, it took them over 30 minutes to get the signs on the door and register and never made an announcement about their servers. read more