This review is for Andrea Giannetto who is the Property Manager for the Master Association of the Grand Palms Homeowners Association located in Pembroke Pines, FL. Ms. Giannetto is an employee of Miami Management Incorporated and is housed on the grounds of the Grand Palms Community. There is absolutely no one better than Ms. Giannetto at doing this job and has gone out of her way to help me when ever something came up that needed her attention. I was always made to feel that I was the most important person when ever I had to phone her. I have lived in Flamingo Villas where I served on the board, in Silver Lakes, The Palms of Weston Condos and finally in Grove Place in Grand Palms Community. Ms. Giannetto is the best property manager that I have had the pleasure being associated with of all the places that I have lived. She always replies to any question from the homeowners, is always pleasant to work with and goes out of her way to make sure that Grand Palms and its associated communities are well cared for and that the vendors contracted to work in the communities do their jobs. There simply isn't anyone better at this line of work. Lately Ms. Giannetto has been coming in on a Saturday (not her normal work day) to teach residents how to use the new system of allowing visitors into the community to prevent long lines at the entrance to the main gate. This is above and beyond the call of duty. I have been told that Ms. Giannetto will shortly be passing off the duties for Grove Place to another manager because of all the work that she has been doing alone; it has just gotten to be to much for one person to do no matter how organized and efficient they are! I just pray that the new manager can measure up to the standards of Ms. Giannetto. John B. read more

I resident in a condominium that contracts with Miami Management. After returning from a weeklong vacation, I encountered water dripping through vent in one of the bathrooms from the upstairs unit. Unfortunately, the unit is not presently occupied so there was nobody home to turn off the water and repair the leak. Since I happen to paralyzed and in a wheelchair, there was little I could do to stop the water from running down into my unit. I was impressed that Miami Management promptly responded when I reported this problem and tracked down the property owner. And I was further impressed when Ayala from Property Management personally came to my home to assess the damage and ensure the upstairs property owner was taking the necessary steps to stop the leak and assume responsibility for the collapsed ceiling in my bathroom. To top things off, I happened to mention to Ayala that the recent road resurfacing and parking lot striping project that was completed while I was out of town made my assigned parking spot smaller which was problematic for my wheelchair van which has a wheelchair lift on the side. I was amazed that in less than 24 hours after I mentioned this to Ayala, a work crew had created a completed revamped parking space for me that not only provided sufficient space to safely operate my wheelchair lift, but also a marked pathway to the entrance to my building. A heartfelt thank you to Ayala and Miami Management for addressing problems in a timely manner and going the extra mile to ensure the quality of life I am able to enjoy at my condominium complex. read more

I guess I am a Fortunate Home Owner! The Sawgrass office has always been incredibly polite and helpful. I truly believe that they go out of their way to help the owners when they are trying to rent their units, they try to speed up the processing for you because they know all of us are hurting. There are all sorts of things I don't like that we have to pay for, but the truth hurts and so does are pocketbooks or wallets...but that is the cost of doing business. I think it is important to acknowledge the fact that the Sawgrass office as I am sure the rest of Miami Management staff work "under staffed", and have a ton of paperwork to shuffle and keep straight. They are not Miracle Workers, but they really try to make things right. Yes I am one that in the past has complained - directly to them, but sometimes we have to take a look at how we "COMPLAIN" and how WE come across. That too, can make all of the difference in setting the "Tone". The bottom line is "YOU", "WE" want results, then kill them with Kindness and Patience. Respectfully Cherie (Royal Palm at Plantation Condo Owner) read more

As a resident of Cobbelstone for 4 years, I have to take the time to praise the 2 fantastic young women in the office on location here. Anisia and Nicky truly care about the residents residing here as they are both so helpful, kind and caring while being extremely pleasant and professional. They are always putting in an incredible amount of effort to go above and beyond to continually help implement upgrades throughout the community that everyone truly appreciates and can enjoy. They have also put on and hosted wonderful events for the holidays throughout the year for the children and families that are so much fun for everyone! Both Nicky and Anisia have created a true sense of community where living here is getting better all the time. We are so lucky to have them on site, always smiling while looking out for everyone living here. Susan M. read more

HOA's usually have a bad service and the experience is not good at all. Let me tell you that Miami Management at Miralago in Parkland is the BEST HOA i have ever experience, they are fast, knowledgeable and extremely professionals !!! I just purchased a pro at Miralago and Nadline Josaphat & Francesca Betts have been amazing the customer experience they have provided is top notch, they both have been very professional helping me. They both are very knowledgeable and professionals!! I even saw have Nadlin and Francesca were able to handle multiple customers at the same time, they were very professional courteous and polite , providing an amazing customer experience. Thanks to them i now believe HOA's can be courteous with the owners. Thank you for that amazing experience!! Unfortunately i can only put 5 stars but their service deserves 10 stars!! read more

Aragon HOA has been with Miami Management since its beginnings in 2013. Our community has been an example of what property management done right: neat, organized, excellent customer service, great events (easter, halloween, christmas, movie nights, etc), low delinquent oustanding balance, low number of violation to residents, etc. Why?: Because Miami Management did it right from the beginning and still maintains the excellent approach at taking care of community affairs the right way. Experience cant be improvised its earned and Miami Management has earned our respect and appreciation. Very proud and appreciations to Barbara, Property Manager. Iris Assistant Property Manager, Patricia and Emily Club Attendants, Frantz Pool Attendant. Eduardo Lavin, President of Aragon HOA read more

Prior to purchasing a Townhouse in Cobblestone, I had several questions which Nicky responded to with a very pleasant disposition. The day of closing a few concerns flared up and Nicky quickly obtained the response required to allow this closing to proceed in a timely fashion. I was very grateful for that! As a new owner, I met Anisia for the registration process and found that she was very attentive and walked me through the process with care and concern. I did not feel rushed. I was also able to observe how they worked as a TEAM and how efficient they both were with the tasks they performed. I genuinely feel they care about the residents at Cobblestone as well as take great pride in their work. They truly are an ASSET to Miami Management!!! read more

I currently serve as president of the Grand Palms Community Association, which includes fifteen (15) neighborhoods located in Southwest Broward County, in the City of Pembroke Pines. The Master Association has been managed by Miami Management for approximately eighteen (18) years. During my nine (9) years as President it has been my pleasure to work with the professionals employed by Miami Management. Rad Diaz, Vice President Broward Division has always been available, and very accommodating. We have an excellent relationship. I just wanted to take a few minutes to express our feelings here at Grand Palms. Sincerely, Bill Fleming, President Grand Palms Community Association. read more

So-- This is for Anisia and Nicky-- the ones who keep my development afloat, more so than Miami Management. If they had their own area for rating, i'm sure the average would be a lot closer to 5 stars. Anyway-- When spending a CRAPTON of money on your first home, you want to make sure you don't miss any minor detail (because it's not like I know what i'm doing...) and neither one of them let anything fall through the cracks. They provide prompt, attentive, thoughtful service-- all while making me laugh about the fact that I emptied out my bank account to buy a house. They're the best. Hey Miami Management, I feel like you should give them a raise. read more

We recently purchased a new home in Davie and Miami Management is our Property Management Company. I know management companies are not easy to always deal with but luckily we have the pleasure of directly dealing with Elle Russell, LCAM of Miami Management, Inc. Elle has been an absolute pleasure, she is personable, very nice and always has a quick response time. She will always make sure to respond to me even if it's just to let me know she is working on my issue. She is definitely hands on and keeps us informed and welcomes us to email her with any concerns or issues. I think we're lucky to have her as our property manager! ToniAnn J. read more

I am purchasing a condo with Racquet Club Apartments at Bonaventure 8 South Condominium, and I have had the pleasure of working with Sandra, Haley, and Rosi at Miami Management. They have been efficient and professional in all of our dealings... as well as helpful. Their instructions were specific on how to apply for occupancy, and my application was completed with expediency. All questions I had regarding insurance, wind mitigation, regulations, and the association were graciously answered immediately or within hours. I couldn't be happier. I look forward to a long and pleasant relationship with Miami Management. Lois A. read more

In regards to Cobblestone Community Association, Miami Managements administration team Anisia and Nicky have been instrumental in its success and development of this community over the past 4 years. I am a Condo owner and was the former president of Cobblestone Condo II Association. To sum it up their professionalism and customer service has been above reproach. Coming in on holidays and staying late for association meetings to help with the climate and improvement of the community. Miami Management your most valuable assets are your employees. Take care of them and tailor them because they are the future of your company! read more

As many realtors can relate, it's very refreshing to enter into an HOA company and experience such a smooth, organized and friendly staff. Yesterday I sent an email requesting an application and received a quick friendly reply from Rosie. Today, I dropped off the screening packet with my client. I was very pleased to see how organized the front desk was in carefully verifying that all items needed was there...and so pleasant! Thanks Jessica! I wish other offices had the same process and friendly staff that truly care and value your time. Great service and extremely friendly! I felt so relieved and happy when I left. read more

I have been on my Condo Board for over ten years and have gone through a few management companies. In the past I have had to do the work for the previous management companies and as a volunteer Board Member this was not acceptable. Miami Management Inc. is very professional and I am very impressed with how well run the company is and that filters over to how well my property is managed, which means less work for me!! A BIG thumbs up!! You can always count on prompt service and friendly employees when you call the office. I highly recommend Miami Management Inc. for all property management needs. read more

My experience with Mayerlyn is a good as it gets. She was always so very courteous, so very good at handling any and all questions. She is such an amazing asset to the company. She either has never had a bad day, or she's such a consummate professional that we the customers never see it. I was always so pleased when she picked up the phone, because I knew that she would try to fix the problem. Thank you so very much for your kindness, for your gentleness in handling all problems, your sense of due diligence, your professionalism. I have moved on but I will fondly remember how kind you were. read more

We just sold our home in Cobblestone after many happy years (10+) of living in the community, in order to move back West. The Miami Management staff at Cobblestone, specifically Anisia and Nicky, have always been very helpful with anything we needed no matter how small or large our request was. Their customer service is really a 10, which seems so rare these days. What a comfort it has been to know they were there for us, always responding in a timely manner to our first inquiry, saving our having to circle back and follow up. Thank you for taking such good care of us. We will miss you! read more

I have lived in the Nautica community for many years and have had wonderful service from Mayerlyn and several other members of the local office. Mayerlyn stands out as always very helpful and goes the extra mile to do her best to resolve any situation. There are challenges with long gate lines and other issues but those are related to board decisions and policies not followed but the office seems to take the blame from many home owners. Nonetheless, they always welcome us with a smile and positive attitude which for me makes a world of difference. Thank you for your great support! read more

Managing an HOA is never an easy task, but somebody has to do it! I'm glad that The Landings Master HOA and our sub Panache HOA are both managed by MMI! Their quick response and professionalism is a rare pleasure in this day, and to top it off, they do their job with a smile! Thank you to Helena from the Broward office of MMI, your courtesy and attention to detail is deeply appreciated. After living in the Landings for 28 years, it's nice to know we finally have a Management Company that cares and is always eager to get the job done. MMI gets my 5 stars! read more

If this Miami Management Inc in Sunrise, FL is associated with the Miami Management in Miami, FL, I can tell you it is a total disgrace. What a horrible property management company to have as your condominium's property management company. I really feel very sorry for the employees of this company. When I speak with them, they almost sound as if they are in fear. The property managers I have dealt with are all some of the most DISRESPECTFUL people I have yet to deal with. This company really needs to change lines of business. I RATE THEM A ZERO. read more