Larry Galloway of Larry and Lily's HVAC just finished a complete HVAC install at our home yesterday…read moreto replace a 20+ year old unit. He and his team did a fantastic job, as they were professional, efficient, personable and were a tremendous value compared to all the other companies often mentioned by others, as Larry beat everyone's price by a good 10%. Also, for all of you Dave Ramsey folks out there, he offered an extra discount for paying with cash vs credit! I know a lot of HVAC places out there get a bad rap, but I am happy to have found one that I can trust and also recommend to others, as Larry and his team and without a doubt the best overall value in Charlotte when it comes to your HVAC needs as he provides quality products and first class service from start to finish, and all at a fair price that is hard to beat. Definitely give him a shot, you won't be disappointed! Welcome to the 5 Star Club guys, it is well deserved!

Tech was incredible and fixed the issue (we hope - time will tell). Thank you, Brooks! Owner is…read moregiving me a world of trouble and disrespect, as a result of miscommunication and failure to set expectations. I was planning on recommending to everyone I know, but not anymore.

If you are a commercial establishment, like a restaurant, factory, warehouse, retail or hospital,…read morethis is the place to get your A/C & heating needs from, simply because of the level of expertise. They are fair and straight talkers, who will tell you what you really need, save you costs if they can and tell you when they can't, which is rarely. Rooftop new installs or replacements & custom ductwork is no problem. They also work on salad coolers, walk-ins, air curtains & pool dehumidifiers for hotels, etc. On occasion they do do residential if you can catch them when they are slow, which is rare, or if the residence is associated with one of their commercial accounts. Very nice, honest technicians!

I highly recommend NasCair! The technician came out, inspected the AC, tried a few things, then…read moregave me the diagnosis. Unfortunately, I needed a complete new system. I'd been expecting this for a while as the system was installed on 1992, some 34 years ago. They offered me a choice of a few systems and told me that they could install it the following Thursday. After I agreed, they showed up early Thursday morning, around 8:00 AM, pulled the old equipment, installed the new, had everything inspected, tested the system, installed a new thermostat and carbon monoxide detector, and where on their way. Total time start to finish, about 5.5 hours! My neighbor recommended them to me, and I recommend them to you! I had another estimate from another company, also very reputable, but they were about 20% more expensive, and at this price point, that's a lot!

Not sure why my profile linked to Lexington, KY. We are in Fort Mill, and still would give Nascair…read more1 star or less for selling us an undersized, contractor grade piece of crap AC unit.

Buyer Beware!! After many years of being a loyal paying…read morecustomer, I regret having to write this review. AIR 72 has chosen PROFITS OVER CUSTOMER SERVICE. They have denied me service because I had the audacity -- ONCE -- to supply my own part! They stated this is their existing policy which was news to me. When I requested a callback from the manager/owner, John, I was ignored completely. Doug, on the other hand has always been great. I highly recommend avoiding this company due to their disingenuous and greedy behavior!!

This company is the best. Our Tech Doug has been working on our HVAC system forever! We always…read morerequest him to be our technician. He is thorough, kind, knowledgeable, very professional, and down to earth person. We told Doug if he retires we would be in so much trouble! I don't trust anyone else but Doug to work on our system! He is simply the BEST! I sincerely mean everything I am saying! He is just awesome!

Home Comfort Pros came to our home after another HVAC company told us nothing was wrong with out…read moreAC. Jeff Crane called us right away and sent one of the technicians, Jimmy to our home that same day. Jimmy was very professional and knowledgeable and took his time to check every part of the AC unit outside and in the attic. Two parts needed to be ordered and Jeff Crane made sure to follow up with us daily and even went out of his way to find the part for us in several different stores. Jimmy installed the parts and explained everything in detail. Home Pros is one of the most professional companies we have dealt with. Jeff and Jimmy were fantastic and we would absolutely recommend them!

This message is for James O Neill. I tried to give you the opportunity to fix the problem with the…read moreA/C but you have refused. I contacted the licensing board and the NC permit/inspection department. You never pulled a permit nor had any inspections done on the a/c units you installed and removed three different times. I have all the pictures, invoices and emails as proof of your work. I was informed by the licensing board that once I file the complaint I won't be able to withdraw it. I don't want to affect your license and business but I cannot go without this issue being resolved. I'm hoping that you take this message seriously and fix your mistakes. Thank you.

Just had my HVAC replaced by Eric and he did an awesome job. Lower quote than from others. Very…read moreknowledgeable and honest and professional. Great service. Highly recommend.

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

I have had both commercial and residential systems installed and serviced by the Ross & Witmer…read moreteam. I am very pleased with their promptness, knowledge of their technicians, communication and follow up noting they are a third generation family owned Charlotte company. They care about their community and I would not consider using any other HVAC company for all our needs.

Michael showed up on time today and did a great job. He communicated with me every step of the way…read more Michael examined my three systems and repaired a defective part. I am pleased with his work.