I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

Service tech arrived quickly and was very quick to diagnose. Needed a part (control board, isn't…read more that always the case?) Tech returned two days later, fixed washer quickly. As far as value, it cost $400 to fix, a brand new washer, exact model was first sake at Lowe's for $480. So hard to say if it was worth cost. Which the current washer is under 2 years old.

Monny is a certified washer and dryer repair specialist and the finest technician I know in his…read morefield . Professional, Efficient, and on time. Do yourself a favor and call Matthews Appliance first.

Local guy who responds quickly, shows up as promised, and delivers as expected. Wow! Is this 2023?…read more We bought a mid-century home with lots of charisma that needed lots of TLC. Both the washer and dryer were 25 years old but worked well--until yesterday. I tried fixing the dryer without success. I Yelped and discovered Matthews Appliance. Winning. Sent a text and within 2 hours Monny arrived with tools and parts in hand. After an hour not only was the dryer functioning, the washer was also repaired even though I didn't know the top part of the agitator didn't work. These older machines run circles around the newer expensive models that break down often after just a few years. For now I'll keep these golden oldies! Looking for someone to steer you right? Has my "Give 'em a whirl" set to heavy duty and fluff. Call Monny. His prices are more than fair.

Their website indicates they service Bosch washing machines. I messaged them at night as my Bosch…read morewasher stopped working. I called in the morning again told they work on Bosch, and then 2 hours later I receive a text stating they do not. A total waste of time and complete misrepresentation of their skill set. NO stars in my experience

Appliance Medic is great. They've been out to our house three times to fix our 15 year old…read morerefrigerator. Each time they arrive at the appointment time, fix the refrigerator and all at a reasonable cost. Much better than paying for a new one.

Great quick service. Really enjoyed my tech explaining everything to me and being able to work…read morewhile they were there.

Fixed my microwave the same day I called and at a great price. Also very friendly. Recommended!read more

Super quick to get my dishwasher repair scheduled. Jey was really thorough and got everything fixed…read morein under an hour!

The repair of my dryer went very well. The hardest part getting to the washer due to it being a…read morestacked unit and there was only one tech having to juggle the dryer off my washer and then putting the dryer back in place. The dryer hose is now a crimped somewhere because the dryer is now throwing a " DO" or dryer overheat due to the tight proximity of how the u it had to be put back. Otherwise a great service.

I had a good experience with this company. I needed my fridge fixed. I made an appointment easily…read more They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable. I had a good experience with this company. I needed my fridge fixed. I made an appointment easily. They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable.

STAY AWAY FROM THIS COMPANY!!!!! If I could give negative stars I would. I have a dryer that does…read morefour way venting. I needed it switched from rear to side venting. When I called they said they could definitely do that and scheduled me. The person they sent was AWFUL!!! He had no idea what he was doing, pretended like he did until he got the whole dryer taken apart and then said "oh you can't side vent this because there's not a hole here" when there is a knock out clearly marked and it says it in the manual that you can do it. Then he tried to charge me $79 for not knowing what he was doing. When I refused he got very aggressive and more rude. He called me stupid and threatened me when he left, repeatedly saying he "would see me soon". As a women it was TERRIFYING. Im really glad my husband was here but I would be so scared if he was in the house with a woman by himself. Frankly, call literally ANYONE ELSE before you call these horrible people. Also, in case they try to say the dryer isn't four way venting the model is GTD58EBPVDG It literally says it in the manual.

I cannot speak highly enough about Sean at ANGA!! We have four kids and we NEED our refrigerator!!…read moreHe came quickly and was super efficient. He checked and rechecked our problem. Prices were super fair, he was friendly, smart, had great suggestions! HIGHLY recommend!!

They were fast, efficient and the absolute best! So professional yet still friendly. They deserve…read moreall the stars and will definitely be calling on them again.

I want to personally recognize Carolina Appliance Service and their technician, "Billy," for their…read moreamazing customer service and timely service. We have an LG front load washer and I diagnosed the issue, "drainage pump", but chose not to self-perform the replacement. No washer in a home of 4 is lots of washing per day. One day = a month. Billy was on time, friendly, professional, and resolved our issue in lightning speed. Back up and running with the daily 6 loads, appreciating the TEAM effort. OH...forgot to ADD, price extremely fair compared to their competitors - BIG DELTA.

Worst company ever! They came out of 02/03 & i was told id…read moreget a call when the part had arrive so i can get my washer fixed. Today is 02/10. I have not received a call to schedule an appointment or atleast let me know what time & date they have me scheduled to do the repairs.The repair guy doesn't call to let me know hes on his way to my house either. I literally know NOTHING!! Today I have someone randomly show up at my door at 8:20 am when I am not home. I call the company to tell them & lady swares they don't just show up when thats is exactly what happened. I let her know i have the footage & she doesn't care & tells me to look for someone else because they're not doing them