For years, Severn Thomas and his crew have helped me get the best rates possible. Isaiah spent…read more(cumulatively) hours on the phone working with me to update my policies. Thank you, Isaiah!

We have been with Severn Thomas at State Farm Insurance for several years now. We transitioned from…read moreanother local dealer with a another national brand. We have been really happy with Severn and his team. We needed to make some changes in our coverage and Severn worked with us to fine tune the coverage that best met our needs. The level of customer service was excellent and we have recommended Severn to several of our friends and family. Harriet and Dan Nixon

Meredith was great. She spent a lot of time reviewing my policy, explaining it all to me, and…read moreoffering advice. She got back to me within hours with additional information. I would highly recommend working with her for all of your insurance needs.

Super helpful all throughout my journey of getting my first car insurance with loads of discount…read moreoffers that are super easy to get through!

Quick and easiest place to purchase insurance in Corvallis. I remember shopping for insurance on my…read moreown. I was terrified! I remember Shanna helping me every step of the way. There were some discrepancies on my previous insurance I didn't know about because, well it wasn't my policy, it was my parents! Shanna assured everything for me and kept me confident. I haven't experienced any other Allstate office like this one. Shanna and Michelle definitely give you their most and will check up on you often. I recently worked with Kyle and easy enough I just got a new policy again with them. When I think of insurance I think of this office as my go-to. Thanks for all of the hard work and customer service this office gives, it makes insurance shopping a one stop shop.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've been associated with Allstate for over 30 years and have worn many hats. My tenure and experience has allowed me to not only understand the ins-and-outs of insurance, but also to service hundreds of families regarding their protection needs. I can help you protect the things that are important - your family, home, car, boat and more. I'm proud to work with a company who's been serving satisfied customers for over 70 years. Customers count on outstanding financial strength and superior claims service to help protect what they value most. Allstate delivers on their promise. In fact, their outstanding financial strength and superior claims service received an A+ (Superior) rating by AM Best. Quality service, strength and satisfaction - that's something I'm glad to be a part of. I'm committed to showing you how Allstate is different and better than the rest. From sharing our broad product offerings for your protection and financial needs to offering you a real relationship you can count on. I'll help you prepare for your financial future and offer a higher standard of service, delivered wherever and whenever you need.

Deanna Grove acted unethically, unprofessionally, without authorization and significantly affected…read moremy insurance coverage, protection, costs, and credit. Having been a client of Barker Uerlings Insurance, Corvallis, Oregon, for more than 20 years, I had been exceptionally pleased with the service from my original agent who, unfortunately died. I was then shifted to another agent, Vickie Carpenter, who provided less than acceptable service and attention. I requested another agent and was changed to Deanna Grove a couple of years ago. She has never made any attempt to meet with me, view my properties, or review my insurance other than argue and try to push additional insurance policies without any knowledge or understanding of my needs. Recently, she arbitrarily took action affecting my policies, protection, liability and costs by changing the my policy and coverage on a property I own jointly with my son. We have had the exact same policy and coverage on this property for over 16 years and there was no reason to make a change, immediate or otherwise, without even an attempt at a phone call or email. She acted on erroneous information and did not bother to confirm, discuss options, or consider alternatives. She simply changed our coverage, costs, and policies and left us and our property without appropriate insurance and increased costs. Even though my son (and joint owner home owner and occupant) was also her client for his auto coverage, she did not make any attempt to contact him to discuss his options or notify him his home and belongings were no longer insured. Late last year, I requested a review of my coverages, options, and other companies to consider. She put me off until closer to the renewal date in February but still did not act until I again requested a review in January. She then sent me a curt email saying she had reviewed other companies and MetLife offered the best rates without giving me even the names of the other companies or comparison coverages. When I asked for that information I found numerous errors on the requests for quotes she had submitted reflecting her lack of attention to details and incompetence. Between her delays and her being unavailable, the MetLife policy automatically renewed and was paid through escrow. To continue my coverage, I made payments for the auto portions. When I discovered there were claims on my account that were not mine Ms Grove only wanted to argue instead of research and correct the errors. In 20 years, I have carried multiple home, income properties, autos, and business policies and only had one minor auto claim that was my fault. Premiums have always been paid in a timely manner. I have not been a problem client. We were not willing to continue to deal with Ms Grove and had to find another agent who was authorized to represent MetLife. I had been pleased with MetLife and had no reason to change companies but found it impossible to find another agent willing to deal with MetLife especially after the annual commissions were already paid to Ms. Grove. MetLife would not deal with us directly. We ended up changing agents and companies resulting in lapse in coverages, duplicate payments, delayed refunds, higher costs, inspections, providing documentation to correct errors on my accounts, appeals, and hours and hours of frustrations over the last 5 months. None of this was necessary and certainly not without an opportunity to discuss options in a reasonable timeline before any changes were made. Our new coverage is costing us each approximately $500 more a year for comparable coverages. Changing companies is now reflected in our insurance history and resulted in credit inquiries and notations on our credit reports. The time spent to resolve was overwhelming and frustrating. Deanna Grove acted without authorization, without authority, and without ethics.

Excellent service for all our business insurance including health insurance. Thanks for years of…read moregreat service to amazing team

If you are looking for personalized local service with the correct coverage, DON'T use this agency…read more If you want your agent to dot all the i's and cross all the t's, DON'T use this agency. They've gotten too big to give quality service anymore. My mom's agent was in Medford, Oregon and she lives in Jefferson, Oregon. She has had the same coverage for years until Jesus took over as her agent. Then he dropped the ball and only insured her for liability. The wormy bastard is going to get away with his lack of attention to detail. And this makes me sick to my stomach!

From the owner: We are an independent agency representing mutiple different insurance companiesread more

Justin and his employees are always on the ball and will work to get whatever you need done as…read morequickly and pain free as possible. Recently had to call in 10 minutes before they closed and the lady who helped me got me back on track in no time! If you are looking for an awesome agent who will work tirelessly for you, then stop your looking because you have found it!

So we originally came to this office when Chris N was the agent. He was fantastic to work with and…read morehad great customer service and approach. When Chris departed State farm our policies automatically transferred to Justin Kruse. We got off to a really rocky start when we were notified by mail that our policy for our apartment building had been canceled. There was no communication with us about any concerns they had or anything. They listed some minor issues about tenants having trash by the house and some other things. I was irritated that this policy was canceled with no discussion, and frankly a bit surprised because these commercial policies are quite a bit more expensive than your average home policy. At that point I started a new policy with another agency. Then there were a few poor discussion with his office staff, including one of them telling me that if I had questions about flood insurance rates I needed to talk to FEMA, Justin didn't have time for me. Again, even if for self preservation alone, I thought they would make time to answer my questions because at the time we had 3 rentals, 1 homeowner, 4 cars, and 3 life insurance policies. I had enough poor communication and brush offs and decided to migrate the remainder of my policies out of his office. He hadn't actually ever taken the time to call us in person or set up a face to face meeting. In December we got a new policy for our homeowners with the new agency we are using. Apparently someone may have dropped the ball and not have been notified at that time that we changed. In April they called about our homeowners policy and we told them that we had moved to another agency. Again in August, they(office staff of course) called to tell us they needed to talk to us about the policy and I was very upset to hear that they were STILL charging us for a policy 8 months after we changed providers! So this week I got a check for less than $40 telling me they canceled our policy effective September 3rd. We exchanged several calls(Staff) and emails about when they knew for sure and about the conversation in May that they have no record of. Finally I went to his office to talk to him in person about when they were notified and how far back they will back date the refund and during the conversation he says to me "If I thought that discussion really happened I would go to bat for you" . So if you are just dying for the opportunity to be ignored and then called a liar please contact Justin Kruse. All joking aside, there are too many other great agents that actually care to use this guy!

When I moved to Oregon, over 10 years ago now, my State Farm agent in California *helped me select…read moreMonica's office. Things went along smoothly enough, until we left the area and moved north a bit. Monica and her office CANCELLED my home owner's policy on our NEW house and left the insurance on the house we sold. What's wrong with this picture? We almost had to pay insurance through our lender which would have cost a whole lot more, and we would have been required to have it for THREE (3) years, and less coverage. Our loan agent came to the rescue and persuaded the lender to hold on while we got this mess straightened out. The only way we found out about this was getting the bill from the lender stating that we had NO INSURANCE on our new house!!! They never acknowledged any wrongdoing nor apologized. I wouldn't recommend her to my worst enemy.

Monica always takes the time to answer all my questions or make policy changes for me. She's very…read moreknowledgeable and really cares about her customers. She's just the best, I would not go anywhere else!

I wish you had a negative star! This company will rip you off and not bat an eye. Screwed me over…read moreon my coverage now they deny and wont fix my vehicle . They are a joke