1. Michael J Hedmond, DDS

    1. Michael J Hedmond, DDS

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    Weirton, WV

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    Michael J Hedmond, DDS

    1.0 (1 review)
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    6 years ago

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    Steubenville Dental Studio

    Steubenville Dental Studio

    2.0(12 reviews)
    5.7 mi

    I had my second vist with Dr. Conboy for a tooth distraction. I couldn't have ask for a better…read moreexperience. My first experience with the front office and with the back staff Cherish and M? FANTASTIC STAFF! HIGHLY RECOMMENDED! The drive from Dover was well worth the trip! next visit implant and crown. my wife and I are very pleased with Dr Conboy.

    If you are looking for a local dentist who respects patients, look elsewhere. Steubenville Dental…read moreStudio is part of a massive 250-clinic corporate chain that treats patients like revenue sources rather than people. Dr. Cole Conboy takes absolutely no accountability for the chaos in his own clinic. My experience was a complete bait-and-switch. When I called to schedule a cleaning, I explicitly told them I had X-rays from six months ago. They said "no problem" but never asked me to have them sent over. When I arrived, the hygienist brought be to the x-ray room and told me I needed a Cone Beam CT scan and full mouth X-rays. I told him I only came in for a cleaning, but he said because I was a new patient I needed to do these. I am not opposed to X-rays when necessary, but I had just had them done and no one wants unnecessary radiation. When I voiced this, they dismissed me with comparisons like "it's the same as eating a banana" or "four hours on a plane." I felt backed into a corner. I realized that trying to get my old records sent over right then would mean cancelling the appointment I had been waiting for. I finally agreed to the new scans solely to ensure I could get my teeth cleaned that day. After realizing I had a molar tooth extraction 4 months prior, the male hygienist said he needed to do another full head scan. I pushed back again, but he said I couldn't move forward without it. Then came the most frustrating part. After exposing me to all that unnecessary radiation, he refused to clean my teeth, saying that I needed a deep clean and would have to schedule it and get approval from my insurance. I said I just wanted a normal cleaning and he claimed it would be "medical malpractice" to do a standard cleaning. After some back and forth the truth came out: because of my insurance, they never could have done a cleaning that day in the first place because the new X-rays had to be approved first, even for a regular cleaning. They knew this but brought me in anyway just to bill for redundant imaging. I asked to speak to the doctor and Dr. Conboy eventually came to the room. I told him about the misleading scheduling and he deflected all blame. He and his staff openly disparaged their own phone team, claiming they are "$10 an hour workers with crying babies in the background" that he has "no control" over. I said, listen, at least tell me you will try to fix this so it doesn't happen to another patient, and he said they are part of a 250 clinic practice and he has no control over the training for their telephone staff. This place is broken. Their Google Review rating looks high, but has tanked to a 3.3 average over the last 6 months for good reason - verified by GMB Everywhere which looks at Google Review History. Do your research and look at their BBB listing (https://www.bbb.org/us/oh/steubenville/profile/dentist/steubenville-dental-studio-0282-92032724) - full of one star reviews - and their Yelp page (https://www.yelp.com/biz/steubenville-dental-studio-steubenville) with 2.1 star. Don't let them waste your time and more importantly your health. It's frustrating to waste time of course, but it's also just sad when they seem to be part of a broken money-making system that they feel no incentive to align with service or health.

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    Steubenville Dental Studio
    Steubenville Dental Studio
    Steubenville Dental Studio

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    Pittsburgh Dental Spa

    Pittsburgh Dental Spa

    4.3(30 reviews)
    20.6 mi
    Established in 2007
    Free estimates

    First, let me say the dentist did a good job. No problems in that area. The problems started with…read morethe office's draconian policies. You have to cancel an appointment A WEEK IN ADVANCE or they charge you! Who knows a week ahead of time if something is going to come up that would make you cancel an appointment? Plus they make you pay a deposit when you make an appointment and you have to prepay BEFORE the appointment starts. I've never heard of that. So, you can see where their priorities lies. I went in for an assessment and received a lengthy treatment plan. I made an appointment and it wasn't until a few days later I thought maybe they were planning to do all the work at once. I called to ask and yes, it was the case. That was too much work at once for me so I arranged to get just a few procedures at my next appointment. I wasn't given an amount I was expected to pay at the appointment. I checked the treatment plan and determined the copays would be covered by my flexcard for Medicare so was not prepared for a large expenditure. I went in for the appointment and the person at the desk was quite rude. I went to the desk and waited for her to acknowledge me but she didn't so I said my name, waited again and she didn't say anything. So I started to go and sit down. Then she said something about signing some papers so I turned around and went back to the desk. Apparently, I was supposed to pay $1200 that day before my appointment to prepay on crowns for root canals I was getting which I had not expected. As I hadn't prepared for that amount, I was taken aback and what was going through my head in that split second was what's the best way to pay this for me financially? Will they charge me a fee if I cancel? Will I lose my deposit? What cards do I have on me? Do I have time to do a transfer from savings to checking? Should I take money from my 401k? In my haste I thought I could use my flexcard and put the rest on the only credit card I had with me that would cover it, which I didn't really want to as it had a high balance already. I also have pretty rough physical issues that make just going somewhere a major chore so I didn't want to have to come back. So, I try 3 times to put my flexcard through their machine and each time it didn't work. Finally, the girl spoke up and said the last customer's card didn't work either. It wasn't till much later that I realized she probably wasn't pressing the right buttons. It was completely their fault as I checked later and the card was fine. So, I ended up putting the entire amount on my credit card. It was a lengthy procedure with alot of novacaine involved and wasn't till the next day that I felt better and thought I probably should have used another card I had that had no interest for 6 months so I called to see if they would switch my bill to the other card. Guess what? They refused. They said they paid a fee for me to use my card and they weren't going to pay a second fee. When I suggested they call the credit card company and try to get the fee waived they brushed me off. And, she said, "Well, you signed these papers" like I was disputing the amount and I thought that very rude. She also made some other rude comments. So, now, I'm stuck paying almost 30% interest every month for God knows how long until I pay off the entire balance on my card and my minimum payment has doubled. I had to go back to get my crowns but that's it. They mysteriously weren't able to take my flexcard plus sprung this large bill on me and wouldn't do anything to make it right. I'm done with them.

    Terrible! Do not even try to book an appointment with them. We waited 6 months for cleaning…read moreappointments for the kids and they canceled less than 24 hours before. Said next available appts weren't for 6 more months. They were rude and unprofessional. Do not even try.

    Photos
    Pittsburgh Dental Spa
    Pittsburgh Dental Spa - Front entrance to business in 2024

    Front entrance to business in 2024

    Pittsburgh Dental Spa

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    Three Rivers Endodontics

    Three Rivers Endodontics

    4.3(13 reviews)
    18.9 mi

    I do not recommend…read more Clinical staff was outstanding except for poor coordination and explanation of costs. I'll explain below. Office staff was condescending and made smirks at me when I told them I didn't understand the costs and that they would require full payment upon leaving. I didn't have $3200 on me at the time. I went I for evaluation and then two root canals, if necessary. Prior to arrival, the office emailed me the cost for one root canal. That was the last treatment plan I saw. Here's what should have happened. My bad also for allowing it. Once the exam was complete, a revised treatment plan should have been prepared and reviewed with me for consent prior to treatment. That did not happen. Again, my bad for allowing it. I gave consent without a valid treatment plan. That's the process I'm used to and should have insisted. If they are part of your insurance network, go for it with caution. If they are out of network, find a practice that is. I felt 2nd class at this facility. Shameful!

    I just got home from the most seamless dental procedure. Most people assume a root canal will be…read morepainful and this was quite the opposite. Dr. Craven and his assistant Claudia went above and beyond to ensure my understanding of the procedure and my comfort. I appreciate being able to see the results of the procedure on the before and after X-rays as well. I highly recommend this practice and specifically Dr. Craven to anyone needing a root canal. Thank you so much! ~ Emily Zabala

    Photos
    Three Rivers Endodontics
    Three Rivers Endodontics - Dr. Winnie Zhang

    Dr. Winnie Zhang

    Three Rivers Endodontics

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    Michael J Hedmond, DDS - oralsurgeons - Updated July 2026

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