Over 3 years, Trucordia/Secord has provided outstanding, reliable service - they truly work for…read moretheir clients, with helpful claims advice, and finding an outstanding alternative to the "big name" insurance companies that treated us very shabbily. You can trust them to work for you in finding the best insurance solutions for your particular requirements.

This place has gone downhill in terms of customer service. The excuses are typically understaffed…read moreor too much business. They were so good about getting me quotes and multiple policies a few years ago when I switched to them. Now they it's a crap shoot when they get back to you and you typically have to follow up multiple times to get a response from an agent. If you would like a same day quote, this is not the place for you.

Nothing could be better when searching and getting Insurance. Just moved to Port Orchard WA from…read moreAZ and I needed Insurance for 2 cars, motorcycle, ATV, and an RV. Tracy was awesome with communication, ease of getting insurance and price! Loved working with her and just made it simple and easy. I'm insured for all now without leaving the house! Thank you Tracy.

Tracy can help with all sorts of insurance situations. My 18 year old daughter had a few fender…read morebenders and my old carrier dropped our family's coverage. Tracy found creative ways to lower costs while locating a new insurance company for us. She was the only agent yo use an away at school status while my daughter was off at college. I'm surprised that she is the only agent to mention this option while I was rate shopping. She also has solutions for teenagers spending time between two different houses, such as my 16 year old son. She is patient and responsive to questions too and I asked more than a few. :) I feel fortunate to have found a trustworthy agent.

My husband and I have been working with Sasha and Cheryl for several years and we have nothing but…read morehigh praises for them! We have used them for our car insurance since our move to Washington and as they have made getting insurance, filing claims, and even helped with more complicated things with our employers with prompt and quick turnover and response times. I had a small fender bender a few years ago and they have helped with communication with the insurance company and has made it so easy for me who can be busy and also just hate handling insurance calls. They are experts with insurance and other requirements needed and has also helped us get better rates. We trust them with our insurance needs and highly recommend them!

Been a client of theirs since 2018 and they've always been responsive and helpful throughout the…read moreyears.

Thank you Kris for you incredible help year after year. I always have the best service from all in…read morethe office when needing info or having a question. I have been in the car business 23 plus years and have done business with many companies. Mt rate has gone down the last two years as my agent is always looking at rates for me as I have my 22 year old daughter on my policy. Thank you again!!! Jackie Walton

I've been a customer for over a decade. My original agent left but i…read moreI returned and received amazing service from Laura Young. Highly recommend!

They have great staff that cares about you. Their Member Services and Claims Team do all they can…read moreto make your experience as quick and easy as possible.

Enumclaw sucks! I moved and somehow my auto payments were turned off. I called to pay a late…read morepayment and found out they cancelled my policy! They didn't inform me and wouldn't reinstate my policy. I've been with them for years! Screw them! They jack up your rates for no reason every year and are unhelpful. B.S. company!! I wish there was less than 1 star.

Austin helped me get a fantastic home and renters insurance rate with Mercury…read more In our initial conversation, Austin took his time with me to understand my situation from a professional perspective. It then compares the rates from several insurance providers, including Progressive, and finds the best cover and momentum for us - in our case, it's the Mercury. The follow-up communication with Austin is also productive and easy. The transaction was settled through several e-mails. If you are a homeowner or landlord, I would highly recommend Austin as your realtor - he puts the client's interests first, which is a virtue these days.

I WOULD NOT RECOMMEND THIS AGENCY ! I have experienced the worst client service in the last 9 years…read more and given hoim both my home and auto Insuarnce needs and should have left this Agency years ago when they couldnt even m,ake the necessary changes to splitting my poicy from my ex, but sadly out of convenience I stayed with Austin's agency when I relocated out of state as it was a busy time. Against my better judgement in lui of how poorly I was treated prior. This agency has not represented me or helped me in any way regarding numerous ongoing problems regarding my policy changes not being separated from my prior divorce, and have made things extremely difficult for me over the course of the last 4 years specifically . The time and efforts I've spent trying to get so many still non resolved issues handled has been over 40 hours and countless days . I have lost sleep over so many issues taht have cauised me so much additional stress and anxiety over its been too much to even write or address in this review. Austin refuses to ever get involved in any matters that are your Insurance Agents job when Ive really needed help. I've been through a living nightmare with this Agency as well as Farmers , with my ex filing 2 separate accidents on my Insurance out of a different state /fraud and different policy numbers and Austin is never willing to assist or help me get these matters resolved. Simple requests like asking for new Insurance cards and new policy information takes 4 phone calls and text messages and still cant get accomplished .Austin's Agency even allowed my ex to cancel my Auto insurance completely without ever notifying me for months until I called to get a new car added, only to find out I had no active Insurance . In addition to all the years of frustration in fighting for my own rights and whats right, When I'm actually hit by another driver last month on a Saturday and reach out to Austin for some help and his response is" I dont work 24/7 and have a wife and 3 kids and its not my problem ! All he does is send me the 800 number for claims that I wasn't asking for , all I needed was up to date Insurance cards which he still refused to send . ( I have the text for refrerence ) Austin never bothered to call me or email me as to if I needed any help or if I was ok from this accident or for that matter filing against the other ticketed parties Insurance. I had to do it al on my own once again like everything else. I've been acting as my own agent for far too long ! The unbeivable part is that Austin has known a glimmer of what I've been going through and doesn't care and lacks any empathy and understanding I have had it with this Agency and if you are looking for an agent who is lazy and unrespnosive at best then this is the agency for you. He is not intrested in actually helping women or single moms for that matter. I am taking by business elsewhere where my agent actually fights for me and help me when I really need it.

Perfect! Wonderful service in all ways. Clear communications. Found me policies with…read moreconsiderably lower rates. Very friendly.

From the owner: Arnold Smith Specializes in Home, Auto and Business Insurance for Washington as well as Oregon. We…read moreoffer insurance solutions from our two offices, here in Belfair as well as in Shelton but we also serve the surrounding areas. Click over to our website for more information about us as well as products/services we offer.

Exceptional Service from a Team That Truly Cares!…read more I've been consistently impressed by Kent Cashman's State Farm office here in Gig Harbor. From my first conversation, Kent and his team--especially Anja Carter--have been nothing short of outstanding. They are professional, responsive, and incredibly thorough, taking the time to truly understand my needs and provide the best coverage options for my situation. What really stands out is how genuinely kind and attentive they are. They listen, explain every detail clearly, and make sure I feel confident and cared for in every decision. In a time when personal service is hard to find, this office goes above and beyond to make you feel like more than just a policy number. If you're looking for an insurance team that's knowledgeable, dependable, and compassionate, I can't recommend Kent Cashman and Anja Carter enough. They've earned my trust--and my thanks--for the way they do business.

Incredible service, quick responses to questions and overall fantastic people to work with. Having…read moremoved from another state and working with a State Farm agent there for over over 20 years, who was like a part of the family, we had very high expectations for a new agent and their team. Thankfully we found Kent Cashman and his team who met those very high expectations and we could not be happier. We have been fortunate enough to work with Stefani who already feels like a part of our family. :) She responds quickly with charming ease and very through explanations. Walking us step by step in acquiring a new policy was very reassuring and she joined with us in our enthusiasm in the purchase of our newest adventure in life - a new-to-us boat. We have every confidence in Kent and his team that should we have to reach out for help, we will be supported in our needs.

Decided to do some auto Insurance comparison shopping and ended up with Larry! Larry was…read moreknowledgeable and made sure I was getting the right coverage! In the process I decided to also switch my homeowners to Farmer's! Larry wasn't pushy at all and we had a lot in common which made dealing with him an absolute pleasure!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Gig Harbor, WA area since 2013, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Completed business last week with both Angela and Kevin regarding completely different issues. Both…read moreissues were handled perfectly, as in concise and accurate. I was able to make logical decisions based on conclusions obtained from relevant information. Quite a pleasure in this decade to still locate folks, that were a joy to do business, with, without being fed qualifiers and convoluted conditions. This is a five star blue chip company to be sure !!

Angela Donaldson is a wealth of knowledge, amazing to deal with. I've never had an agent make me…read morefeel as though nothing was more important than to make sure I was doing what was best for me without over selling me... If you live on floodplain, then without a doubt you can't deal with anyone more knowledgeable than Angela... she is the expert the experts go to!