I have a lot of trauma around medical experiences and this is the first doctor I've ever…read moreexperienced who listens and works with me. Vicky is a warm, knowledgeable, and HUMAN provider who expends every effort imaginable to be sure I can access medications and care. The new office is bright, airy, and open. There are some hiccups with admin because of the size of the practice, but I've always been able to count on Radiance through some pretty serious health issues. I am a chronically ill person and accommodations are never treated as an afterthought. Highly recommend if you are looking for an HAES provider, a chronic illness manager, or simply an understanding doctor who will listen to you.

DO NOT GO HERE. I could not possibly recommend this practice LESS. I have never had a worse…read moreexperience at a medical practice in my entire life. Because of medical neglect I faced from Vicky and Frances, I had a TUMOR in my knee go undiagnosed for five months. This was also after eight months of being on their waitlist. I was in so much pain, I was advocating for myself repeatedly, BEGGING over portal messages and voicemails for them to order me imaging for my knee, and was repeatedly left waiting for weeks on end only to be told no and that I needed to get physical therapy before I would be approved for an MRI. I finally was fed up as it got to the point I was in so much pain I couldn't walk, my knee was hot to the touch, and so swollen that I couldn't see my knee cap. I went to the ER and they said I would have to go to a sports med doc. I got a SAME DAY appointment with one (Dr. Adam Lyons at Still Medical Group was AMAZING). He called my insurance himself and got me an approved MRI the NEXT DAY!!!! Took five minutes. After my results came back and showed a tumor (not the ACL tear I thought it was) my sports med doc and both surgeons who ended up operating on me said if I had followed Frances' advice and done PT first I would have damaged my knee so intensely it may not have been repairable. Thankfully it was, but I am still dealing with ongoing chronic pain now as a result of how invasive the tumor was and how it completely took over my knee. Multiple times we were all emailed about how Vicky needed to take time off to focus on her health as she's recovering from long covid and to give her and Frances grace. I would have loved to...but then she would post photos on social media UNMASKED at crowded events. You're going to advertise yourself as a covid cautious practice, serve mostly immunocompromised and disabled folks, fuck off from providing them care, ask for patience and understanding because you have long covid... AND THEN NOT TAKE COVID PRECAUTIONS??? fucking INSANE. When I asked for a refund for the five months I waited for answers and appointments with NO help, I was given two months of a refund and never responded to again. No apology. No accountability. Nothing. These "doctors" should be ashamed of themselves and this practice should be shut down. DO. NOT. GO HERE. *Photo below of my MRI results so you can see just how invasive the tumor was.

Today was not one of my better days emotionally or physically, and I came into my PCP appointment…read morefeeling completely burnt out. Before even seeing my provider, Stephanie Mackey, MA, made such a difference in my experience. Her patience, calm presence, compassion, and genuine care immediately shifted the energy of what had been a very difficult day. She took the time to get me situated, listened with kindness, and made me feel seen as a person -- not just another patient checking in. In healthcare, those moments matter more than people realize, and Stephanie's professionalism and warmth truly stood out. I'm deeply grateful for the comfort and reassurance she provided during a rough day. Thank you for having someone like her on your team.

I had a good experience with my doctor, but the front desk and office staff have been incredibly…read moreunresponsive and inconsiderate. I've been trying to get a simple form filled out for my employment onboarding and after nearly a month of calling and messaging nearly every day, I still haven't received it. Despite repeatedly explaining that this form is required for me to begin work, every time I call I'm told they'll "send a message" to the person responsible. Nothing ever happens after that, absolutely no updates, no follow-through, and no sense of consideration. As someone who has worked in healthcare, I would never put a patient through this. The lack of communication and basic respect from the office staff has been frustrating and honestly unacceptable. It's a shame, because the clinical care was excellent, but the administrative side is severely lacking.

Dr. Graziani is attentive, compassionate, and truly grasps the situation at hand. If only it were…read moreeasier to schedule an appointment with her due to her full schedule! Nonetheless, staying connected through the Jefferson My Chart online platform has been very beneficial. Dr. Graziani is prompt in responding, and the helpful staff at the Jefferson Art Museum office contribute to a fantastic team dynamic.

I think it's kind of weird to review a doctor on yelp. Yelp seems built more for subtly trying to…read morecommunicate your personality while giving pithy opinions on businesses. Doctors are, you know....people. You don't want to evaluate them with the callousness with which you might describte, say, a crepe stand. On the flip side, choosing a primary care physician is hard. You have to pick a random name off of a list and suddenly that person is you go-to for every question and ailment. Unlike the crepes, other people's opinions could be really helpful for longer than a few hours... Fortunately for me, Dr. Graziani is a great doctor, so I don't have to stress about the relative ethics of bashing her on a public website. She is kind, thorough, smart, and gets an extra star for being the first doctor in awhile to take an invested interest in my nemesis, migraines. I'd recommend her. I am recommending her. That's the whole point of the whole thing. (note: if you are considering making Jefferson Med your primary care location you should know that they are affiliated with the med school and you might have students watching and helping during your exams. if this weirds you out, skip the practice)

After seeing the great reviews on Yelp, I chose this Urgent Care to treat my skin rash/hives…read more The wait time was pretty short. Everyone was friendly and helpful. I could tell that Dr Zhang really cared about treating all his patients. He was very thorough and explained things whenever I had a question. Because I didn't have insurance at the time, I ended up paying $100 for the visit plus a $3.50 service charge. I was in and out very quickly, and they had called in my prescription soon after. I would definitely return here down the road!

I was seen immediately and the doctor was very friendly and attentive. After having a virtual…read moreappointment with another doctor that was unhelpful, I came here and received the care I needed and left with prescriptions that started improving my symptoms right away. The doctor even texted me the next day to check in and asked that I update him on my symptoms as they improve.

First my primary doctor sent me to Dr Hussain for i had not had a check on my heart in five years…read more So I saw Dr Hussain, they did an EKG, stress test I could not complete. Scheduled a cat scan of heart showed a blockage went Penn Medicine in Philly for further treatment. Follow up today all well.

Excellent care. Exceptional compassionate, competent and accommodating staff. Near public…read moretransportation as well.

Dr. Gratz is a great doctor! I have been going to his office for the last 4 or 5 years and have…read morealways had the best experiences with him and his team. I love that you can call his office and they always make an effort to get you in ASAP, especially if you are sick. Highly recommend!

Dr. Gratz is the best. My wife and I have been going to him for 2 years. Making appointments is…read morenever an issue and I've never waited more than 10 minutes or so. Dr. Gratz always seems interested in finding the core of the problem not just pumping you with meds. He's very easy to talk to. I've been through a lot of doctors and have never had one that made me feel at ease like Dr. Gratz does.

i was at my usual 3 month follow up, i had been seeing the same doctor for 30 years, he asked me if…read morei would talk to some wellness coordinator?, she asked me maybe 10 questions. the next day i got a bill for $300. after the usual insurance run around it became obvious they 2ould not pay for the ridiculous. i told them i would pay if they would tell me if she was someones relative, spouse, or wannabe. their response was: oh we'll resubmit the bill. the place is not a hosppital. i am tempted to file an age discrimination complaint, i have already found a much better doctor not affiliated with greedy jefferson.

Health insurance company. When those three words are stated, it nearly always comes with negative…read moreconnotations. In network, out of network, deductible, out of pocket, pre-existing condition, lapse in coverage, covered, policy, not covered, prior authorization, referral, medically necessary, etc. it's an unnecessary game of greed, codes, billing, pharma, lobbyists, hospital administrators, and politicians. However, there's an angel at Jefferson Health Plans, that radiates empathy, compassion, reliability, follow-through, authenticity, kindness, and attention to detail. The angel that Jefferson Health is blessed with comes in the form of a nurse care coordinator for their special needs unit, Janice. After contacting Janice, because one of my specialist doctors didn't appear to be covered under Jefferson Health, she called me at least eight times to follow up, check for updates, make calls to the physician's office, all over 4 business days. My last call from Janice was on my ride to the doctor, to let me know she had spoken with the office, and ensured that my appointment was covered. To the Executives and Board Members of Jefferson Health, if Janice isn't highly promoted, add recognized each year, you're mashing a "big mistake. Big. Huge!" to quote Julia Roberts in Pretty Woman. You have a rare commodity, with extreme value, character, and skills that cannot be taught. Since she's likely in a work for hire position, essentially, she's a free agent. Lock her down, and don't be shortsighted. To the other healthcare companies, let the poaching begin. I guarantee Janice is talent of star status.

Staff was fantastic, Nurse Practitioner Tina awesome and so was the nurse Danielle. I'm almost 70,…read moretook a bad fall. I'd go there again!

I could've give zero star for give me wrong RX and my fuck health gets worse so thank you…read moremotherfuckers! Especially thanks to Dr Laurence John Anderson who was there or one day and never there again! Don't trust those motherfuckers! Bitch I'm still not able to breathe properly because of you motherfuckers!