The customer service here is excellent!! Well, at least one Cashier. I don't like using self-check out, and other workers there were trying to get me to use it. The cashier, Joann brought me over to her register and rang up all my items. I bought so much Grad stuff and arts and crafts for my granddaughter who's graduating. Joann recommended a sign up to be a member. I don't usually come here, and honestly I would've said no to signing up but I was really impressed with her customer service so I figured why not? She was personable and really down to earth. Nothing felt forced or pushed at all with Joann. She made my experience very comfortable and now I'm a member so I'll definitely be back to buy some more floral stuff. They have a HUGE floral section. It's all over the store. My only note to store is get rid of those self-check outs, give us more Joanns... and some price checkers wouldn't hurt either! :) read more

Luis was so kind and helpful with my balloon order. He was friendly, patient, and made sure everything turned out great. Excellent customer service! read more

9-12-25: What an awesome experience to order online and have our order ready. Greeted with a big, warm smile from the female clerk. Brown and Gold satin 3/8" (15 yard roll) ribbon to make Padres lei papale or lei po`o (hat or head lei). read more

Michaels - Brown and Gold satin 3/8" (15 yard roll) ribbon to make Padres lei papale or lei po`o (hat or head lei). - Arts & Crafts Near Me - Chula Vista, California

Michael's this a cool hobby store They have art stuff ,decor , paint ,canvases, they also do photo framing,home decor,kids toys , books ,yarn I came in today to buy canvases &markers a lot of items are currently on sale . Customer service is great the value is super affordable. They have selfcheck out you pay on kiosk . Totally worth checking out big store . read more

See all

I have say every time I visit this store I've found some great buys!! And Discounts on a frame 70% off is a great plus. And Noah was very patient with me because I'm going with the color scheme in the wall I'm doing of all our vacations over the years.. So 2 weeks I got from our last big vacation. I can't wait!! It painted in acrylic paint with thick medium. The cashier was great she took her time with my frames I bought and one wrapped by Noah so she help me with that too. This store is has ample parking even tho they share a parking lot with Target and Mc Donald's I can it's easy to get from the street And Yes Halloween is going on now here in August So if you looking for your party or work stuff come out Micheal's it's here is loaded with great stuff To baking, crafts, decor!!! read more

See all

Ordered online for pickup at this store. Recieived a notification that the order was partially filled because they were short 1 item. That's fine. I received a notification shortly after that my order was picked up! How could that be? Both me and my wife were still at work! I called and the lady said it was gone. They do "self pickup" so that means ANYONE can just walk in and take your stuff without the workers checking. They have no more of the items that I ordered, so now I have to call customer care for a refund and go to a totally different store to find the same item! With the amount of homeless in this area, you would think they would have safety measures against this, but she seemed pretty used to it. Now I have to wait 3-5 days for a refund and still have to pay again for the same items right now. What an unfortunate waste of time. read more

Alejandra was absolutely fantastic and extremely patient with me as I came in with a couple of prints to get framed. She was extremely knowledgeable and helpful, and I don't think the prints would come out as perfect if she was not there that day. I can't stress enough, she was so so patient and willing to help me, it was enlightening to experience decent and above-and-beyond customer service, where I feel a lot of stores just don't value it as much as before. Thanks Alejandra! You have created a loyal customer who will be back! read more

Michaels - Print being framed - Arts & Crafts Near Me - Chula Vista, California

Signed up for the kids ornament making event. When we got there, a staff member told us it was only being held at fashion valley because "the manager said we don't have time for that today". I asked how was I supposed to know that or be notified? The associate didn't even know these events existed. Don't sign up for events at this location. Staff did not care, and clearly the manager doesn't either. read more

The customer service at this store has never been the best. I've been coming here since I was little and it has only gotten worse. From over the phone service to in-store assistance lacking, I would expect better from people that work in the customer service industry. read more

i want to thank kassandra for helping me choose my art supplies ...she's a very nice helpful person and very jolly always smiling...

Just left and Michael's is Trash! You are better off buying on Amazon. There is nothing in the store. The customer service is garbage and you have to ring yourself up. Just go on an close why don't you and save customers gas and disappointment. What a waste! read more

There's so much Christmas stuff!!! Prices are going up nearly each week I'm in there which is crazy to me, but honestly what keeps me coming back is the customer service at check out. They have a lovely employee named Joan who is always soooo personable and treats you like a human being, not just another customer or a worker who is trying to move things along and rush you. She engages with you, and has a mini conversation with you which is warm and inviting and overall not something you see when you're out shopping these days. I'm sure things are chaotic in the world of retail right now, but you'd never know it when you're interacting with Joan. She was knowledgeable about deals, discounts, and helped me find my barcode for 30% off! I bought some breakable items and they were out of paper to wrap them in so she took her time double bagging each breakable item! Like whaaaat!!! WHO DOES THAT? She's amazing! Go to Michael's, y'all! Joan will take care of you! read more

I have never received such amazing service in a Michael's like I did today!! Sunny (I hope that is how she spells her name) went above and beyond today!! I didn't even ask for help. She approached me and asked if I needed help!! Ummmm, what??!! I honestly did not know how to respond. And at every turn of an aisle there she was to offer even further assistance!! Someone please give this girl some type of accommodation! Or send her to the Mission Valley location and teach them what real customer service truly looks like!! Keep it up, Sunny!! You rock!!! read more

This Michael's store is the closest to my house. It very rarely disappoints but due to the area it is pretty common to encounter transients in front of the store. It is pretty well stocked and on week days is not so busy. read more

great place for crafts and art supplies. excellent prices and staff is always so nice =)))

I'm not a regular shopper at Michaels, but I have come here a few times this year.. they offer a good amount of crafts and decor.. lots of products in every aisle. I have a passion planner and their planner supplies (stickers and washi tape) is what brought me here. They have a huge selection. One thing I learned, is that they always come out with pretty good sales and coupons that really slash prices, so never pay full price! For instance, they had a sale for 60% off outdoor and holiday decor, and a coupon for 20% off entire purchase (sale items included!).. Ive never had a problem with customer service, and I've found them to be quite helpful. In an earlier visit while at the register to pay, they asked if I had a coupon, I said no.. she showed me how to go online to their website to get a coupon she can scan which ended up saving me a bit... this most recent visit, I saw there was sign in the aisle for 40% off all planners and accessories, but it wasn't honored when I paid. I asked an employee who told me that the sale ended the day before. But the fact that the sign was still up in the aisle, they have to honor it and she took the time to reimburse me. She even apologized to me for the inconvenience. I wouldn't hesitate to come back for any crafting/school project needs! read more

Michaels - Arts & Crafts Near Me - Chula Vista, California

WORST EXPERIENCE EVER!!! No wonder the store looks lonely all the time I went into the store because i needed to pick up a ups package (it was supposed to ship to my house i dont know why they made me pick up) I went in store ive done pick ups at walgreens or cvs i go in and out FAST!!! When i went in i nicely said i was there to pick up a ups package the girl told me i had to make a line in order for them to take my name ( she was just sorting things in carts) i went made a line 2 people infront of me took over 20 min making a line Yay i was exited it was my turn well the guy just sent me with the girl i talked to yeah! The one that sent me to make a line! Well the person in back of me also was there for a pick up and she first went ahead and assist the other girl then me i was frustrated by then .... She went to the back "to look for the packages" well she just returned with the other person's package and she told me she couldnt find mine (2 days before i talked to ups and they told me i had until specific date before returning and i went before that day) well she went back to "look" again she really took her time looking for my package and yeah after an hour in store she found it ...... I dont recommend coming here to buy even if the have an item i could just imagine how much i will need to wait to pay for an item read more

I love this store but in this occasion I am sad. I have a crochet project and went to the store and ask for help and ask Scott for assistance and instead of assistance me she reply saying, "that she did not crochet therefore she did not know anything about how to look for it online." I will remove a star read more

Terrible customer service, no cashiers I had to ring my own merchandise, I don't like it I want somebody to greet me and ring me up bad bad bad read more

Five stars to Noah and Lia in the framing department at this Michaels in CV!! Great service and an eagerness to make my big mosaic project look good and it looks spectacular!! Thank you so much for your hard work and great service! I'll be back! read more

I had a very pleasant experience today shopping for custom made frames with Luis. He was very helpful in explaining and showing options. It made shopping fun! I always appreciate good customer service! read more

Ordered two items for pick up from here. Following the emails instructions, I called when I got there and parked at the closest spot possible. I Couldn't park right up in front with other cars in the loading area and a giant line of people waiting to get into target (yes in front of the michaels store it was a long line). Told the associate I was RIGHT next to the store. I see him come out and give the order to another car so I'm waving him down but he doesn't see me. No problem, I'll make a u turn and squeeze my way in so he can't miss me. He comes up to my car less than a minute later and my niece rolls down the window for the bag, and he tosses it in past her so it lands at her feet then proceeded to scold me for being 5 mins away and causing confusion. For some reason on the phone he also assumed I was "5 mins away" after telling him I was at the store. When he's done scolding me I try explaining myself "oh I was here it's just-" and then he walked away before I could finish :) I get it, things are hectic at this time. But there's a difference between stress and just being a straight up ass. I was going to just let it go, but that was the worst michaels experience. Emails and instructions need to be clearer. I'm getting told different ways via email and phone for drive pick- up and still end up getting shitted on. read more

I went to the store for craft supplies and picture frames. Staff were incredibly rude! Asked for assistance on a specific item, and the staff person in frame's did not even look up. Just pointed her finger and said "It's over there." It was several aisles away and she just pointed in a general direction. At checkout, the clerk acted as though i was interrupting her text chat. I was definitely made to feel like an inconvenience to their day! 100% would NOT recommend this store read more

First time at this location during the pandemic. Things were a bit picked over at the time that I went but I still managed to find and buy what I came in for. Everyone was wearing masks and following the guidelines of cleanliness and distancing. read more

Purchased some items for same day pick up and I gave enough time for them to be ready. Well I go and see if they are ready and the store is closed. Why not fulfill orders before heading home? Now I cancelled and shopped at target. I have no idea what happened with customer service and going above and beyond. Fyi message states order being prepared and I ordered 4 hours earlier. read more

Really discouraged by this michaels! It's smaller than many I've been to in LA, and runs short on supplies. They do not carry fabric!!! Store must've been going through inventory when I went cause it was very unorganized!! Also they carry fabric but Only in bandana size samples! Lines are also ridiculously long on weekday!! And a bit slow. So make sure you're not in a rush if you come here Plus, workers are very kind! Would not go back to this location. read more

Not that great as far as sketch books , oil paint,equipment,art pens, pencils, sharpeners,water colors,water colors brushes. The customer service is great the staff are knowledgeable and helpful. Unfortunately they just don't stock much for advanced artists. Not if your looking for plain old sketch pads this is the place. They have everything from canvas paper to water color pads. Most are intermediate level so pretty good for most people. read more

This Michaels is usually okay. I mean they all are, at least all the ones I've shopped at. I think because of covid they spread out the aisles and have huge empty space up front where there's usually seasonal item. Also. I always have to wait forever for check out. They give the majority of customers a really hard time with returns. I don't think I've needed to return anything but I've seen them pretty much accuse people of stealing the product they're returning and made me feel uncomfortable . Or like, answer the phone and completely forget about the person in front of then they're supposed to be ringing up. Or call for back up or to answer the phones inquiry but then make casual unprofessional conversation in front of me while waiting to check out. I would suggest maybe making customer service priority then hang out and joke around once you've taken care of the customers checking out or waiting in line. read more

I came to Michael's to return the flower girl basket I never used. My daughter didn't need a basket but instead was provided with a rose to walk down my cousin's wedding with. I wish my cousin would have told me sooner. Anyway, returning the basket was easy. All I had to give the cashier was my receipt and the credit card I used to purchase it. She printed out a receipt saying the money would be taken out of my card showing as a negative number. I will have to check the status of when the money will be reimbursed. As for the store, if you're into arts and crafts, this store is for you. I'm not too much into arts and crafts but I know my daughter will be once she's in school. This place has all you need from decorations, stickers, paints, and wedding stuff. The store was organized and a nice lady helped me when I got the basket to begin with. I'd definitely come here if I needed any art supplies. There's plenty of parking in front and on the sides of the store. read more

This store is for the birds. There are always homeless people hanging around out front, which isn't necessarily the business's fault, but there it is. The shopping carts are super wobbly and pieces of crap. There is always a VERY long, unnecessarily slow line of people trying to get checked out and often only one checker. They are always understaffed and it takes an hour to make your purchase. Whoever makes the schedule is sadistic. If you must shop here I recommend shopping online so that the experience is less painful. And the coupons never apply to anything namebrand so don't bother. The manager is super rude, I had the occasion to speak with her about a package I had waiting for me there and she was extremely rude and I have never had someone be so rude to me. It was totally random. I feel sorry for the people who work there. I will avoid this place and head to Hobby Lobby. read more

Wow, hadn't shopped at this Michael's location since before Covid, such a disappointment! The selection and layout of merchandise is quite bleak compared to Hobby Lobby, I only stopped at Michael's because I was in the area and went to Smart & Final next door as well. The employees I saw throughout the store weren't friendly and sure didn't look happy to even be there. No smiles or even a simple "Hello" unless I, as a customer, initiated it. I didn't stay long, found a few items I could use, and was ready to skidaddle on out of there. That was the least amount of time I've spent at a craft store, and as an artist, I enjoy wandering the aisles, seeing new crafting ideas- I didn't feel inspired whatsoever in this store. Total bummer. At the register line, only one customer was ahead of me & already being helped by the cashier. Nobody was even waiting behind me, but the young employee stated "You can use the "Self-Pay" if you're paying by card". Maybe she was anxious for her break time or simply didn't want to be bothered with assisting another customer? Who knows, but the overall experience yesterday at their store confirms for me, I won't be back. I'll only purchase from Hobby Lobby for my artwork supplies, which has a better shopping environment and motivated employees. read more

I came here to purchase items for scrapbooking. The aisles are small and the store is overall outdated. There were MANY people in line waiting to check out, but only two cashiers which made for a long wait - this is why I'm deducting a star. Once I made it to the register, Ton'Jia was incredibly friendly and personable. Her level of customer service surpassed what appeared to be the standard here. read more

Cashier Mariah went above & beyond to make sure I found just what I was looking for. Her level of customer service exceeded my expectations (if I was able to give 10 stars I would). Her fun, kind & vibrant personality shines through. It's so wonderful to see such kindness being poured out read more

This store seems to have most everything you would need to make a craft. A variety of paints and brushes, various types of glue and glue guns, wood objects, feathers and fake flowers, stencils, chalk and Styrofoam balls of various sizes and shapes. Framing supplies, book scrapping supplies, baskets and more. In most cases you are not greeted when you enter, and there is rarely any one providing customer service on the sales floor, but the register employees are friendly and Michaels offers a mailing list for additional discounts. read more

See all

I thank Christine (manager) and her team for providing excellent costumer service, most especially in the time of the COVID-19 pandemic. Her team was able to assist with my questions and my order. I know right now it can be challenging to attend to the high demand now that retail stores are open and a limited number of employees can be on site, but I know from experience that her team is well equipped to handle the task at hand. Stay safe and healthy! Thank you for all your help. :-) read more

I used to love coming to this store, until the last year. There was a girl, Gabby, who had the worst attitude about the coupons. I spoke to the manager twice about my issue with her, but it didn't really leave me with anything positive. I stopped shopping here for a while because I hadn't had the best experience and the line is always long. I went back a couple of days ago, for 1 item. It rung up higher than what I remembered seeing. The cashier was no help, so I went back to look for something similar, less expensive. Turns out, the item was ringing up at a higher price than what was showing on the display. I made sure to take a picture of the price and sku, to show the cashier. Of course, when I get back to the front, the line is long and there's only 2 cashiers. I get to a different cashier this time and same thing, it rings up at a higher price. I showed Carmen the picture of the price and she did a price adjustment - great! I then showed her my 40% off coupon and it wouldn't work. She kept telling me that it's not taking the coupon like it's my problem. When she called over the manager she was a bit huffy about it, which made me feel like I was the problem. I thanked her once everything was settled, but she didn't say anything back - whatever. At this point, nothing surprises me with this staff anymore. Your lucky if you can find help on the sales floor and the level of customer service has gone way down. read more

This would by far be the worst Michael Rudd ever been in. Only one person working, no one around to assist anywhere.

One of the worst locations I have ever been to for Michael's. Cashier has no clue. Trying to purchase one item and I was using my card and she said I have to do self check out even though I was the next person in line for her. She refused to check me out at her register, and was having me wait for self check out even though I was the first person in line. Asking all others if they were paying with check or cash. Clearly untrained and did not know what she was doing. read more

This location is for sure following Covid procedure. So it's a safe place to shop. The store was clearly very picked over due to the holiday. I was still able to find good items. I had to search. The store has plenty of staff yet the store was somewhat a mess. Stuff was everywhere. The staff were very helpful though and friendly. read more

Just another store I've been coming to for years. But failed to check in on yelp. I mainly come here for. Paint supplies and holiday decorations. This store can be crowded and messy at times. Also the customer service is hit and miss. But who the F is happy all the time lol not me. I don't know how business will be. With hobby lobby on the other side of town. But I'll continue coming here for now. Anyways that's my take. Thanks for reading my review. read more