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    Michaels

    3.2 (24 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 3 weeks ago

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    Broken snowman

    I ordered Christmas items from the Michael's website, and the store will not allow me to return the items because they were sold through a third party (on their website). The items that were not from a third party, and should have been returnable, they won't take back because the warehouse sent the wrong (but very similar). They said that it was an error at the warehouse, so I have to send it back to the warehouse! Now, I've been on hold with customer service for 10 minutes and no one has picked up. Buyer beware

    Art supplies.
    Greg S.

    So I came here to get my mentally ill uncle some art supplies. 03/14/20 morning time. Cleanliness: I must say at first glance this store was immaculately clean. Nothing was out of order. There was spacious isles and each isle was number clearly if you looked towards the roof of the store. Customer service: Every single employee was helpful. There was one particular employee they we asked questions over and over again and she never had an attitude. Even though she was working she stopped every time to answer my questions. I will tell you that meant so much to me because right now with this corona Bria crap everyone is irritated and anxious. We were able to find all the items we needed and once I approached the register the cashier provided and additional coupon and I was very appreciative. I can't wait to come back for some more supplies. Thanks a lot!

    Christmas as far as the eye can see
    Jamal S.

    Clean store and well stocked. The staff are pleasant and will gladly assist (when asked). The cashiers are quick and personable. I wish there were store staff available. But, the ones there are very nice.

    Bead-topia!
    Na H.

    Michael's is a nice craft store that l visit primarily when they have a sale and/or coupons. I am a bit of a crafter and when l am in the mood, l will come to shop, coupons in hand. Most of the stores have the same layout. To sell so many small crafting items, the store stays fairly organized. I always go to the beading section to see what captures my eye. I came upon a 40% off beads sale and purchased a few. The checkout line, because of the holidays, was long, but quick as all of the registers were open. The associate was pleasant and l whipped out my phone so that they could scan my coupon. Easy breezy. Make sure you check the coupons they give you with your receipt as they sometimes have 40 and 50% off a regular price item to use during that week. I also noticed at the bottom of one of my receipts a $5 off of a $25 purchase if you took an online survey and got a code, so be on the lookout for those. One of the main reasons that l like Michael's is that they have a 180 day return policy, one of the best among retail stores.

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    2 years ago

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    2 years ago

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    3 years ago

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    7 months ago

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    9 months ago

    the checkout person was great but allot of the shelves are empty...and I do mean empty. I will never go back to this store.

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    1 year ago

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    6 years ago

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    8 years ago

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    7 years ago

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    4 years ago

    Great store! Friendly, efficient cashiers! They always have what I need to complete my art projects.

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    10 years ago

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    8 years ago

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    5 years ago

    Service is so poor. Associates aren't helpful. don't give accurate information, and don't seem to care.

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    8 years ago

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    12 years ago

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    13 years ago

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    14 years ago

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    10 years ago

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    Ask the Community - Michaels

    Review Highlights - Michaels

    I am sure more Thanksgiving and Christmas items will be added after October since the fall decors are already mostly on sale for 40-50% off.

    Mentioned in 2 reviews

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    Cloverhill Yarn Shop - Cup Cozy knit using colorwork and ghost pattern.

    Cloverhill Yarn Shop

    4.5(36 reviews)
    4.8 mi
    $$

    Poor selection of bulky yarn. A store this size should have lots of choices…read more I ended up ordering from yarn.com.

    There are so few options for yarn/spinning/weaving/knitting/crochet supplies in the greater…read moreBaltimore area I'm not surprised the shop is busy. I signed up for a two hour private in-person spinning lesson to learn how to use my wheel. On the website it explicitly says "Topics with spindles OR spinning wheels can be tackled in private lessons. Beginning spinning lessons on a spindle OR wheel should be booked for a 2 hour duration" They don't allow you to leave a comment on the website (you "buy" the lessons as if they were an object) and each person teaches multiple things. I booked two hours and thought they would follow up to see what I was hoping to learn. They did not so a few days later I called to tell them my goal for the two hours - a beginner lesson for spinning on my new wheel. They seem surprised I had even blocked the times which was a little red flag I wish I hadn't ignored. I was asked if I had a drop spindle. I said I did but I wasn't interested in using it. I was told that I have to learn the drop spindle first and they would have one for me to use if they didn't like mine and to bring my wheel. We spent the whole time on the drop spindle which I had no interest in and didn't find it very enjoyable. The staff member said I seemed "tired" and was "making mistakes" and cut the lesson short. They refunded me the money for the time (about 40 minutes) we didn't use which basically covered the cost of the drop spindle they had me buy. I thought we'd use the spindle to get some visuals and then move on but we did not. Why couldn't we have spent the last 40 minutes on my wheel? It was clear she wanted me to leave when she decided we were done with the drop spindle. I asked about paying for more time another day and getting on the wheel I was told "you could always do that if you want" but it didn't seem like that would be welcome. She tightened up something on my wheel and briefly spun on my wheel herself for about a minute without instruction and then I left. I got a few good tips (one was where to get a sandwich-Caffe Di Roma--which really was good), they sold me some better fiber to spin than what I already had but I still don't know how to drop spindle well or use my wheel at all. I wouldn't say they were rude exactly but they weren't very friendly and I felt like I was being condescended to a lot during the lesson. I tried to be cheerful and pleasant but the overall vibe was dismissive and again, I never got to do what I actually signed up to do. The whole vibe was weird. The instructor and another woman (the owner? manager?) talked over me and around me quite a bit about my wheel and other things rather than actually asking me a question or listening. There was some lint on my wheel and they really fixated on it, thinking it was bugs(?) instead of listening to me when I said it was from a cloth I was sent to use when I assembled and finished it myself. Then they were argumentative and said the spinning wheel's brand's wax didn't come with a cloth. Okay, maybe it doesn't but I didn't buy the brand's overpriced wax and never said I did. It felt like they were trying for a "gotcha" moment like middle school girls do. I know what I used! They just didn't pay much attention to anything I said. I felt like I was an unwanted guest at someone's house, not someone paying for a lesson at a store. That said, there are few options even remotely locally so I took a chance. I regret it. You don't have to learn the drop spindle before learning on the wheel--it is very odd Cloverhill was so insistent I needed to when their own website says this isn't the case. Other places do not operate this way. I wish I had saved the money and took a real spinning wheel class anywhere else even if it meant driving 90 minutes to Philadelphia or Red Stone Glen. Just a FYI to save yourself some other disappointment, I see this store on "Black woman owned" yarn store lists occasionally and maybe it was at some point and their choice of logo on their house brand yarn (Tempting Ewe) might give that impression but that does not seem to be accurate or even reflective of any diversity of the staff. If you are in bind and near Catonsville for some reason, the store does have a lot of yarn and fiber as well as other fiber arts equipment that is difficult to find in person in the Baltimore metro. I would think that would be the main draw of this shop.

    Photos
    Cloverhill Yarn Shop - Malabrigo Rios Yarn in the color Apple Green. Coordinating Prym Crochet Hook and sample of crocheted fabric using crochet cables pattern.

    Malabrigo Rios Yarn in the color Apple Green. Coordinating Prym Crochet Hook and sample of crocheted fabric using crochet cables pattern.

    Cloverhill Yarn Shop - Roving

    Roving

    Cloverhill Yarn Shop - Tempting Ewe Yarns Ewe so Perfect Sock Neon Slushie

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    Tempting Ewe Yarns Ewe so Perfect Sock Neon Slushie

    SO Original - Raspberry hat

    SO Original

    4.7(11 reviews)
    4.5 mi

    Had a fabulous time at SO Original for a birthday celebration for a dear friend of mine. Ran by a…read moremother and daughter duo, this unique and educational establishment takes the cake when it comes to tutorials and hands -on workshops. With plenty beautiful yarn and knit fabrics to choose from, you can really get creative here. Whether you are a beginner or seasoned at the art of crotchet, anyone can join in the fun. I highly recommend and I most certainly will be signing up for another class.

    We're not super local but hubby received a gift certificate to SO original from a friend who lives…read morein Columbia. It took us almost six months to make it out there on a Saturday, but we went last weekend in search of yarn for a hat he wants to make. We were both impressed with the shop. Lana, the owner, is delightful and super helpful. She asked which of us was the knitter and didn't assume it was me (it is both! But he was the shopper that day!) and she spent a bunch of time showing him options based on what parameters he gave. While they searched I went off on my own looking at the selection and saw she has a really good variety of both workhorse standards and some luxury brands as well. When hubby wasn't sure if he would need 2 or 3 balls due to ambiguity in how the pattern requirements were described, she said if he bought 3 and didn't use the last one he could return it - that is very rare! I suspect he could make something from the third if he doesn't use it anyway but it was very kind of her to offer. She has a cute and very chill pup hanging out at the store with her and many samples to see how various yarns knit up. Honestly if I hadn't gone completely off the rails buying 3 sweater quantities at Alpaca & Fleece last month I would have bought a bunch for myself too when we were there. Next time!

    Michaels - artsandcrafts - Updated May 2026

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