Rented a boat a couple years ago. Finally getting around to writing a review. Great boat excellent…read moreservice. Convenient location.

Great service and pontoon boat! A bit hard to find where their building was once we parked but…read morethey were helpful giving us directions to their building.

We booked the Fireworks from the Bay cruise on the Wilma Lee. It was the best experience ever. We…read morehave done the other sailing cruise from Annapolis several times, but this was so much more enjoyable. The boat is a historic vessel, the crew is knowledgeable and friendly, and they really put in a lot of effort to make it an amazing experience. We boarded at 7:15 pm, received the safety briefing from the captain, and learned the history about skipjacks oystering on the Bay. The ticket price included drinks (a nice selection of beers, wines, soda, and hard seltzer). Music (oldies favorites) was playing. They had prepared little goodie bags that included swag like little pinwheels and glowsticks and a bagged snack. They also passed out individual small charcuterie boxes with skewers of meat, cheese, and olives, plus a separate container of tiny crackers. The captain let people help the crew unfurl the sail, and he took us way out to see a visiting frigate. There were views of the Bay Bridge and lots of other sights. Around 9 pm, the boat was back in position for a great view of the fireworks. There is nothing like seeing the fireworks from the water. And the ticket cost goes to a good cause--maritime education and preserving this unique vessel.

We took Wilma Lee out for our rehearsal dinner and had an absolutely wonderful time. Such a great…read moreway to show people Annapolis. The staff was fantastic, it's byob and food which worked out great for us. The pricing was also very reasonable, we were impressed with all aspects. Will certainly do again.

It's a short ride around the naval Academy, but it was very informative and really enjoyable. A…read moregreat way to see the Annapolis harbor and learn about the naval Academy and it's history

TL;DR: Don't do business with this company! Horrible experience inside and out, wasted money, lies,…read moreand no concern for customer care. Worst Wedding Experience. Details: We recently got married and thought it would be an awesome idea to get married with Watermark while sailing on one of their boats. From day one we asked several questions about things we wished to have on our wedding night. Watermark ensured us that our desires/wishes were manageable and doable. As we got later in the process, several promises they made to us early on became untrue. There seemed to be a massive communication gap between the sales team and the operation team. A communication gap that ultimately cost us thousands of dollars. A few examples: From the day we took the tour we asked if we could bring our own chairs (rent from another company), place those chairs on the third deck for our ceremony, then have them moved downstairs for dinner. We were told this wouldn't be an issue. Come to find out roughly a month before the wedding we were told this cannot be done because furniture cannot be moved once the boat is moving. This wouldn't have been an issue if we were told from the beginning, but being we had paid for chairs, now we had to scramble to come up with different ideas for the top deck, ultimately renting couches so we wouldn't overcrowd the third deck (where we wanted to dance after the ceremony). This was a several thousand dollar last minute change due to incompetence. Furthermore, we discussed several times wanting to bring our own chairs, but the sales team waited until the very end of the process letting us know the price would be $1,000 fee. This felt like extremely dirty business as you knew the price the whole time, but failed to tell us until we had no choice but to pay it. Every contract they sent us with quotes didn't have the fee on there, even though we discussed it several times. If you would have been up front in the beginning we could have planned around this. Another communication gap between sales and operations is when the sales team told us we could have an Ice luge, so we purchased one. Only for them to come back days later saying we are not allowed. I had to push back on this and eventually they let us, but it was still very frustrating. If we weren't confrontational with them on this, it would have cost us another $750 dollars. Additionally, we paid for the unlimited drink package and specifically asked not to leave a tip jar on the counters because we didn't like how it looked. We were told this wouldn't be an issue, however when we got on the boat each bar had a tip jar on it. Throughout the course of the night, all the lights on the boat kept flickering on and off to the point where several guests started making jokes that the boat was going to lose power and we would be stuck out on the water. The sales team also tried personally reaching out to our vendors, telling them they need to bring more staff to set things up, yet again trying to cost us last minute additional charges. These vendors billed us properly from the start based on their understanding and the conversation we had with those individuals. Why would Watermark try to contact them and tell them they need more people to set up? I have several more examples where I could go on and on about the issues we had with Watermark, but ultimately it comes down to how sneaky it felt. All these hidden charges at the end, telling us we can do one thing, then later telling us we can't. At no point was working with Watermark pleasant and I truly in no good faith will ever recommend anyone doing business with them. For us, we spent a lot of money just for several things to go wrong, our food to be ice cold. At no point did anyone seem like they cared about our business from Watermark. Every interaction with them they treated us like nobodies, we were just a transaction to them. Watermark made it clear that it was simply a business transaction and they didn't care about our wedding day. We truly regret sailing with Watermark.