Michael's on Houston Levee needs 0 stars. I walked in the store and made it to the back of the store without being greeted. Passed 2 associates and neither greeted me. They walked away. I found the item I was was looking for but it was locked. I had to go find an associate. Three were gathered at the framing station. Still no one greeted me! They kept on with their conversation. And yes, they noticed me. I left the store without purchasing anything but not before I stopped at the register to inform the cashier of what just happened. read more

Michaels - Arts & Crafts Near Me - Memphis, Tennessee

Negative experience with a cashier this morning around 10:30 at this location. I walked up to the register as the cashier was just standing there sipping on a beverage and she responds "Nope! Over there." and points to a new self-checkout system. She then proceeded to just watch me struggle wading through the system as it spammed me and asked about five questions before I could finally scan my one item. I am also giving one star because I have noticed a consistent 25-50% markup compared to online retailer Jerry's Artarama. I will buy all my supplies from Jerry's from now on. The prices are far better and the customer service is far superior. Let this brick and mortar store be swept into the dustpan of history. read more

I had a horrible experience at Michaels store today. I will never shop there again. I went to purchase several items. Three small items were not in my bag when I got home. I spent $55 AND the items missing were around $15. I called the store from home and was put on hold after I said I was missing those items....I got in car to return to store. I drove to the store and no one ever returned to the call 20 min. later. I spoke with the manager and she said they were looking at the cameras, I said, great! Twenty minutes later they said a second manager was going to look at the cameras again....they were making feel like I had done something with the pen and stickers? I thought no one is making me feel this way and I re-purchased the items and left. When I got home the manager called me and said they found the items in question outside? She said I could come by and pick them up and she apologized. I won't be going back EVER! read more

Worst customer service. Doesn't follow their own price match policy. Rude . Would not reccomend.

Michael's makes me want to get really spendy. Especially since they carry an awesome selection of Martha Stewart brand craft supplies. I am a sucker for good packaging, and Martha does it. I have at least six varieties of glitter, stickers, and pretty paper. I love Michael's selection of everything, from silk flowers, candles, frames, pictures, to the massive selection of card and scrapbook supplies. And their dollar bins! Near the front of the store -- I always get cheapo, cute little pads of paper, tissue with my inital on it, lip gloss, etc. read more

Michaels - Arts & Crafts Near Me - Memphis, Tennessee

Once again Carl in framing helped me again for a funeral, and getting frames for photos. You could not ask for a nicer guy. He absolutely knows his stuff and is so super kind. Thank you Carl, I will follow you to whatever store you go. read more

Today I had the BEST customer service at Michael's by TWO associates! At the checkout counter, James was amazing and helpful and SO SO friendly! I wish I could remember the name of the other associate, because he was great about getting me to get the discounts from signing up on the app. At any rate, I was really impressed by their helpfulness and friendliness and I wish all retail associates were as awesome! read more

I love the selection at Michaels. It's been essential for me, as I've needed so much stuff there lately, with buying stuff for my wedding. Ribbons, favours, all sorts of things. The most indispensable thing for me here was the floral department. I bought my silk flowers elsewhere (couldn't find suitable ones at any Michaels, oh well) and got them arranged. They look wonderful! The girl in the floral department is just awesome. One thing they also do here that I never got an opportunity to look into was sprayed flowers. They have examples up and they do look just like ones you'd see for sale, though I'm not sure how wide a range of colours there are. But the arrangements themselves are great, and the prices are reasonable. You get a discount if you get the flowers there, too. It's a good thing I don't weigh heavily for customer service, though, ugh. The cashiers here tend to be some of the nastiest people I've ever encountered. I say that to the point where if I'd been able to get my flowers arranged elsewhere (like Hobby Lobby), I would've. Considering how often I've been in lately and how much I've spent, to basically be accused of trying to return something they didn't carry (never mind it said "manufactured by Michaels" on the packaging) is unappreciated and is really making me consider not shopping here anymore now that I have my flowers. The floral department and selection gets five stars (though the selection *in* the floral department leaves a lot to be desired, but due to the store's size they can't carry everything), their customer service gets zero stars. read more

I have not had a good experience at Michaels. During these COVID times they have a pickup and I have been waiting for my canvas for almost over an hour. There is no one else in line and we have called 4 times and they have yet to give us our order. They are doing a terrible job. read more

They have so many awesome arts & crafts items...if they don't have it-you don't need it!

I feel oh so very crafty whenever I enter a Michaels. I want to learn to bake cakes! I want to pick up a glitterly bedazzler fetish and bedazzle all my clothes! I want to find umpteen photos to frame! Look at me paint this canvas like Bob Ross! This location will fit the bill when you need it, but it is pretty tiny compared to the one on White Station and it isn't as clean and tidy. The aisles are pretty cramped and don't lend well to browsing. If you find yourself in the area, I'd drive a bit further to the Hobby Lobby down the street. It's like air conditioning in August compared to this Michaels location. read more

Like the store, but turns out it's NOT open until 9pm on Sunday as the app said. Try 7.

I braved the strange flowery smell of Michaels to build a photography box for a class project. The staff helped immensely ensuring I got the right materials and didn't have to make multiple trips. read more

Go see Matt in the framing department for an excellent custom framing job. He may seem gruff, but he'll make sure the job gets done right. The man knows how to take care of business, and he won't mislead you about how the work will turn out. Also, watch for good deals and specials. They frequently have great sales on framing of all sorts. read more

Cordova, TN. Rude cashier, who seemed bothered to help me, sent me to the isle to wait for assistance that never showed.

Very great experience! You can get everything you need here. The floral department is very well set up. Very nice service here. They have a great selection of yarn, and every acrylic paint color you could ask for. read more