Megan at frames provides excellent customer service! Helped me pick a frame correctly. I also went here before to get wire & things to hang a mirror & canvas wall art read more

Michaels - Frame - Arts & Crafts Near Me - Merritt Island, Florida

I have been going going to the Merritt Island store for along time. Recently I broke my leg, so while having to be off feet thought new project was the answer. Their wheel chair has been out of order. And the staff is lacking. Products not priced, and they seem lost when asked read more

I been going to this store in Merritt Island store for 10 years and the older management was always helpful , friendly and knowledgeable. What happened with new management? Multiple visits and always issue with check out line and after installing self check out kiosk - total disaster! Each time, prices are not reflected on stickers, sales people not competent and after tree salespeople assistance leaving the store with merchandise I feel like leaving the most stressful place on earth! I buy allot of supplies for my business and after Michaels raised prices for delivery for each piece of canvas- it's impossible to order on line , so going to the store is a must-not pleasant experience every single time! The last straw was when one employee lost her cool with me and told me to "be quiet "! In some words to shut it! Just for me speaking up that I do not wish to use self check out kiosk( knowing that always will create problems and will need her assistance anyway) - she lost her cool and for me it was the most humiliated experienced in my life! After calling the manager, she apologised for her behaviour, took care of my order but by then I was in tears and left store thinking, wow- how horrible must be your life that 11 am someone can be so angry and can't handle simple task at work! She should not be working there , sad , do better Michaels . read more

December 6, 2023: Visited Michaels and tried to take advantage of their Christmas sales. They had 6 registers with only 2 open. There were at least 10 people in line and some with full baskets. Still, the cashiers managed to maintain lengthy conversations with several customers causing more delays in getting checked out. We got so fed up that we decided to leave. We returned the merchandise to the shelves. They lost our sale today. We might give it another try at some point in time but it won't be soon. Honestly, they could do better. read more

Came to pick up an online order placed 3 hours ago. Showed up and it wasn't ready. Was told I would have to go pick up the items. I was gonna use their bathroom and wasn't looking at the ground when I slipped on a HUGE puddle of water outside of the bathroom with no wet floor sign and landed on my arm. When I picked my items and went to the register I was told the marker was not the same as the one I ordered online. I went back multiple times to try different markers and each time I was told it would not match the online order. The whole time no one was even helping me when I asked for help to locate this marker. I gave up and settled with a marker, so I canceled the order, and the coupon i applied was not coming back into my account for in store use. They dragged their feet and would not honor my discount, until finally the manager came over after 15 minutes of trying to sort this out and honored our discount. All of this would've been avoided if the curbside pickup was just ready. read more

If you need to decorate your house or art work for you and your kids this is the best store for you There has a lot of choices read more

Customer bathroom is immaculate Nicest customer bathroom I've ever used Welcoming employees willing to help you find whatever you're looking for read more

I love this craft store because they have a little bit of everything so, I've come up with many different creative ideas just by walking around (see picture of wicker chair fixed with leather banding). PROS * they have sales * great coupons * Hobby Lobby sucks * Always up to date with art supplies * Many locations * They aren't Hobby Lobby CONS * customer service varies from store to store read more

Michaels - Leather binding. - Arts & Crafts Near Me - Merritt Island, Florida

This location provides excellent customer service. I was in yesterday and wanted to purchase an item that was damaged. The manager, Ron, gave me an immediate discount without any hassle. Everyone is very courteous and they have earned my loyalty! read more

Smaller store but Julie was amazingly helpful. Read all about the products, looked up stuff online and provided solid recommendations. Thank you for going out of your way. read more

I would like to commend the Manager, Ron for helping me out with a piece of glass that needed to be fixed for a picture, as well as his staff who seem to be very knowledgeable about their supplies. They seem to be getting a lot better and now have more good choices than before..look out Hobby Lobby.. Kudos to Ron read more

A+ service, they get new seasonal inventory in often - and they have a great selection of beautiful and functional decor and supplies

Atmosphere?? Pretentious! Front counter employee?? Not friendly! And, Mgr. Dave?? Very condescending and rude! read more

I'm so confused by this store. It's one of the smallest Michael's stores I have ever visited and the shelves are pretty skimpy when it comes to merchandise! 1/2 the store is decorations. Out of two times that I have visited, I saw many bare shelves, low merchandise in areas and they had nothing I was looking for at the time. My out-of-state friend asked me if they were closing and was stunned when I told her they were a new store location. read more

Standard Michaels with great sales and helpful staff. Coupons and sale items are the way to shop here as they can be a bit pricey when not on sale. Store is clean and well organized. Every time I go I leave with a smile and excited to make whatever thing I've invested in the materials for. Oh! And their paint department rocks! read more