Its like most companies that want to be successful and grow, realize not to abuse their very own faithful customers. Its like this guy thinks he 'owns' you. He has some fettish about ordering people around and exactly when 'you will do what'. And I'm not referring to paying on time any normal thing that could be truly legit, objectionable, to a normal owner. Customers are not children and the arrogant attitudes going on with this owner is the oddest thing I've seen in business, in a few decades. And I've worked with many many entities. Its like a chip on the shoulder, or way too many trigger buttons to kindly and peacefully work with the public. read more

We had visited a local recommended pool supplier about putting in a handrail for our inground pool. They said we could not put in a desired stainless steel hand rail since it was not a new installation. We did not like the plastic, cheap looking solutions they offered and the price was very high. We decided to look around and went to Pinch-A-Penny in Lutz, FL for something else but asked if they could help us find what we were looking for. They the exact model we were looking for and said they had an installer. The price was very reasonable so we bought the hand rail and I called Michael's to schedule the install. They quickly gave me a date a few days out. The tech's sent me a text to let me know they were on there way and I had the part ready for them when they arrived. They took the time to listen to my thoughts on the install and they had some very good recommendations on where to install. I was told they would tell me what type of escutcheons to purchase for the install but they had anticipated what I needed and had it with them. This saved me a trip to pick some up. They had to drill two holes in my pool deck and they did a good job limiting the dust and cleaned up after they cemented the handrail in place. While there, they took a look at a pool light issue and were able to quickly determine the problem and took the time to educate me on how the system works. I would not hesitate to call them for any pool issues in the future. read more

Michael's Pool Service & Repairs - Pool Cleaners Near Me - Tampa, Florida

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Very nice man but nice doesn't account for the fact that he makes appointments which he doesn't keep and then won't return calls. He came out 1st time and didn't fix the spa when I repeatedly told him it was a problem with the jets....he didn't even look at them....I don't recommend this guy because he just wanted to charge me a service fee and then not fix my problem....RUN! read more

Leaky wet end of the pool pump! It was a Pinnacle, original from the 1995 builder. Replaced the original Century motor with another Century 10-15? years ago. Motor ran fine but considered full changeout. I shopped. I learned. I talked to companies. I decided on Michael's a small business in Tampa. Good Yelp reviews earned a call. Then details about the project, specific parts, options, installation, warranty and then price. Everything was favorable with a competitive price for a good quality product. Daniel came out and estimated at no charge. We went with a Pentair pump and motor. Michael's was within everyone else's number range. But the smaller company works harder to get your business and service it. I decided on Michael's. The installation went well. Daniel worked fast did a quick clean job. No mess no problems. He did little extras. I suggest you call them, and consider my recomendation to hire them. If I need their services again they're my first and likely my only call. read more

This is the MOST deplorable customer service. My advise is that there are several places around that will provide better services. Even any other Punch A Penny has better services. It is disgusting go to that place. read more

I'm not sure why our pool is dirty and has algae growing within 30 days of the last cleaning. The pool was cleaned on 3 June 2019 and it is now 3 July 2019. This is an enclosed pool with minimal use in the past 30 days, how did it get so dirty? Additionally, the sides, steps, tiles and bottom of the pool had scum deposits on 8 June, just 3 days after supposedly being "vacuumed" and "brushed" per the receipt. Shop around, would not recommend this vendor. read more

Michael's Pool Service & Repairs - dirty pool in less than a month. - Pool Cleaners Near Me - Tampa, Florida

We bought a house and showed up to an algae green pool. Michael came out the days in a row over a weekend to lovingly bring our pool back to health. Awesome service and awesome result! read more

I think they're very cost effective & they fix the pool correctly! My pool hasn't looked this great in years! Thank you Chris, michael & Daniel! read more

Fantastic customer service!! Came out on the same day we called for a new pool pump estimate. The pump we wanted took a week to get in, but in the interim, they kept the pool looking perfect chemically. The technician that installed the pool pump was wonderful too!! read more

We waited for one week for start of service on our pool and I received a call on a Friday, half an hour before appointment that they couldn't come since we were outside their coverage area. This is despite the fact we are clearly within their area in their website. This does not speak well for their reliability. Needless to say, we found a much better company'. read more

I called to schedule a minor automated valve replacement on spa. Was advised someone would be out that day or the next. After 4 days without any contact I called to inquire. Michael was extremely rude and advised I was "on the list" and did not know when someone would visit as "this is there busy season." When I responded that I wished he would have told me that 4 days ago, he stated "find another company" and hung up the phone. Very unprofessional! Would never consider using this company for anything in the future! Would give a zero star if possible. Called GPS Pools. Timely service at a reasonable price. read more

They generally do good work. Repaired a pump, but did not return electricals to original condition. Had to spend money for electrician to correct. Good pool maintenance, but I can't afford mistakes like that. read more

Wonderful service & staff! Please use these guys. Bay Area Pools (completely impersonal and unprofessional) 3xs stiffed me for service as a brand new pool owner in an established account, and after calling around for new service, felt very comfortable with Michael's. Bonnie in-house explained some basics to me, something 3 other companies neglected and in some cases refused to do, and she had a service tech, Juan, out to me within a day. He was very knowledgeable and patient with my questions, and did a fantastic job with the maintenance. They have a loyal customer here instantly- highly, highly recommended. read more

My husband and I used this company last year. We ended up switching to a different pool company because the book keeper didn't do her job right. She failed to bill us for several months because she forgot. So we ended up with a huge bill because of her mess up. I shouldn't be responsible for lack of professionalism and work ethic. read more

Michael came to our home on a Saturday to inspect our broken pool light. After working in the heat for close to two hours just to diagnose the problem during the FREE estimate, Michael refused to take any type of payment. He definitely went above and beyond, and we hope to use him in the future. read more

They provided estimate over the phone. Very prompt. Completed the repair to our spa pump in a timely manor. Charges were very reasonable. I would use them again. read more

We tried caring for our pool ourselves when we moved into our home 10 years ago. After the water turned green, we asked a friend for a referral which was Michael's. They've been taking care of our pool since then and we are very happy. The pool is always ready for a swim. They are reliable and always call to let us know what needs to be done to maintain the equipment. read more

I have been a happy and loyal client since being a new pool/homeowner 4 years ago. They provide you with honest estimates and sound advice. When I first gave them a call, I asked a ton of questions and they more than happy to educate me. Even Michael himself has been out to my house for repairs/estimate. Everyone from Bonnie, Juan, Camilo, Misty and Crystal. I could not ask for better service. Family owned company with amazing service and a stellar staff. Thank you for the years of wonderful service and more to come. read more

Friendly, fast and reliable service. I've used them on two major re-plumb projects for my pool pump. office staff is very helpful. they'll be upfront with you about cost (which is almost always the lowest in town). great company. read more

I was under contract to sell my house. I gave the buyer the names of the utilities and service companies. Before the sale, the buyer called Michael's to introduce herself and to inquire about the pool. Michael's told the buyer that the pool pump was about to die. The pump did make a noise when turned on manually. However, when turned on by the timer, it did not make the noise. They also told the buyer that I said I didn't care and "let the buyer replace it." This was a lie. I explained to Michael's that even if the motor made a noise, it was still performing it's job...the pool water was pristine. Not only did Michael's tell the buyer that info, they proceeded to send a video of the motor that their worker took! To me, this was a betrayal of business to customer loyalty. I wasn't hiding anything...as per Real Estate rules, if it is working as intended, it does not have to be repaired/replaced. Since the video had a date stamp after the contract date, their Realtor argued that I have a responsibility to keep things in working order as they were at the time the contract was signed. Their home inspector did not hear (listen for) the noise so to them it seemed apparent that the noise started after we signed the contract. I know for a fact that it made that noise before contract but I had no evidence of it. Thus, I had to pay extra money at closing to cover the motor replacement through the home warranty. Basically, Michael's sold me out to appease a prospective client. Beware! read more

We have used Michaels Pool Service for about a year. They performed weekly service as well as several repair and maintenance issues mostly overt the last couple months which have totaled over $1,000.00. Apparently now that they have collected the bulk amount of money from us, we were informed that they did not have the manpower to be able to service our pool on a weekly basis. The owner claims it due to a leak in the pool, which we actually just had repaired by purchasing an Angie's List Daily Deal, but didn't use the leak detector company recommended by Michaels. Their complaint included the amount of chemicals they needed to put in the pool each week ..... Isn't that whyI pay $100.00 a month. Apparently the profit margin isn't high enough on our pool for them to continue providing us service!! I highly recommend that you DO NOT use this company. They will get the most $$ out of you on repairs and/or equipment replacement and then cancel your service if they have too work hard on weekly maintenance. read more

I wouldn't know how the actual pool cleaning service is on account that no one ever came out after our initial quote for full cleaning services. We had a rep for Michaels come out over a week ago and quote us for weekly pool cleanings. We were told at that time that someone would be in touch with us to confirm our quote and to get additional info regarding payment options, etc. We were also told at that time that someone would be out that Friday to start cleaning the pool. Friday rolled around and no one came to clean the pool. I tried calling the office but they were gone for the day. I called the day after (Saturday) and the office must have been closed for the weekend. Called Monday and spoke with the Girl in the office and she said that they were short staffed and that someone WOULD be out this week to clean our pool. It is now again Friday - a week following last Friday that we were supposed to have had someone out to clean the pool and yet again no one has come this week. I finally called the office to let them know that my Husband and I would be taking our business elsewhere. They quoted us a really great price for the size of our pool and we really hoped it would work out based off some of the other good reviews but after having such a difficult time in trying to actually get someone out here to clean the pool for the first time, we do not feel confident in investing in their services monthly. We keep a very busy schedule and we need to know that whichever pool cleaning service we invest in will be in attendance on the days our pool needs cleaning without having to keep track of when they come. read more