This company is absolutely as good as it gets! I am not proud of it, but, I am not the easiest customer to get along with. The folks at Pool Troppers have always been up for challenge. They have gone so far above and beyond for me so many times it is hard to narrow done specific examples. My pool and equipment are old and I'm cheap- it's a terrible combination. I have been so very fortunate. Ludwig, Orlando and Kenneth have saved the day for me-with a smile-more than once! You can also be this fortunate give them a call quickly and set up scheduled service. You won't regret it. read more

We were loyal POOL Troopers customers for over five years -- year-round service -- and genuinely loved our experience for most of that time. Our previous technician was exceptional: professional, kind, and even brought treats and tennis balls for our dogs. We called the company more than once just to praise him. That's the kind of customer relationship that earns long-term loyalty. Unfortunately, the past few months marked a sharp decline. A recent fill-in technician was at our home for 21 minutes -- and our cameras showed she spent at least 5 of those sitting in her car. She left debris in the pool and a pool noodle blocking the drain. When we called to report it, we were told an area manager would follow up. He did call -- but the conversation felt combative from the start. He led with GPS data as though we were disputing the visit rather than the quality of it, made excuses for the drain issue, and left us feeling like we were the problem. That's not how you speak to a five-year customer raising a legitimate concern. This week our pool pump stopped working. We called POOL Troopers and were told there's a $150 diagnostic fee -- non-refundable, even if they perform the repair. My husband noted that had never been the policy in our experience and asked to speak with a supervisor. We were told the same area manager would call us back. We called another company instead. They offered a free estimate and came the same day. We're canceling our service. Not over one bad visit -- but because the response to that visit showed us that the company we trusted for five years no longer values the customers who stayed with them. That's a shame, because the people who made us loyal in the first place genuinely deserved better representation. read more

I have been with bay area pools and pool troopers for over fifteen years. Have had complaints in the past, but they always addressed the problem. The last two years, their services went downhill. Called the other day and requested for the general manager to give me a call. He couldn't even show the courtesy of calling. Sent out the district manager who i've talked to before.The issue wasn't with him.It was with the overall service of the company. Very disappointed !! Would not recommend!! Over 15 years and treated dismissive. read more

I was referred to Pool Troopers by a current customer, and now I see why! They are excellent to work with. Will was fantastic--he took the time to thoroughly explain the process of setting up our saltwater system and pool heater, answering all of my questions with patience. The team was communicative, prompt, and delivered flawless work. I couldn't be happier as a new customer! 100% Recommend read more

Pool Troopers - Our pool - Pool Cleaners Near Me - Fort Myers, Florida

I use this company in my Key West home. They are absolutely the worst company I have ever used. They refuse to answer the phone never call you back and have made my pool worse since day one!!! read more

This is what my pool looks like today! I called because I never did see our tech come out for regular treatment, nor were there any signs someone had been there. Usually we can absolutely tell. The person I complained to said someone had been out on April 24. It's hard to believe in just a week my pool turned this color green! No one has come out yet....and after being a customer for around 9 years, I would think I'd get better response. The person on the phone was nice enough...but just couldn't deliver! Now that they no longer do the salt system, it gives me pause as to continuing their service. read more

Pool Troopers - Green pool.... - Pool Cleaners Near Me - Fort Myers, Florida

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Used Pool Troopers monthly cleaning and maintenance service. I had no issues with that monthly service. I had to cancel recently for a reason unrelated to the service. There was a bit of a hiccup where they made an error billing me for an extra month of service after cancellation, but after bringing it to Patrick's attention, he promptly took care of the issue. read more

Following my previous review I told Pool Troopers, upper management I would update my review. Pool Troopers acknowledged that my complaint was legitimate. They visited our pool and decided to do the equivalent of an acid wash w/o draining the pool. Truthfully, upper management is very professional & knowledgeable. Our problem is we aren't comfortable with the skill sets of their pool techs. Pool Troopers willingly absorbed the cost of washing the pool & the monthly charge. We are grateful for this display. Ultimately, we have changed companies. read more

Pool Troopers, After having different companies over the years and getting tired of halfass work etc. I decided to try Pool Troopers. I'm not too hard to please but I expect to at least get what I pay for. I hired Pool Troopers and they have been rentless on getting my pool right. Keep in mind I don't know anyone from there so this is very unbiased. In one week they've been out 4 times and were back again today to be sure that things are right. Everything was and is perfect. Thank you Pool Troopers!! Bob Carlson St. Pete Beach read more

This company totally relax and communication and customer service. I've been using the service for five years. I have to call to get my pool vacuumed even though they tell me it's in my list of things that get done every week. I have watched one guy that will pull the cover back and actually vacuum the pool like they're supposed to do And then after five years they call and tell me they won't vacuum if there's a cover on the pool. Then why are you charging me to vacuum my pool? You never show up at the same time sometimes on different days how am I supposed to know when to take that pool cover off Even when my pool cover isn't on they don't vacuum my pool the guy I've had over the past five years has been horrible. I would not recommend this company to anyone. read more

We called pool troopers for an estimate to clean the pool. Our filter pump suddenly stopped working. When the salesman arrived, he opened the metal box. Immediately I saw circuit breakers. I said, "OH wow! Circuit breakers. One of them might have tripped since we've had a lot of lightening storms. Let's reset them (turn them off then on). The salesman replied, "I already did that. It is either a relay or a loose wire. The only way to know is to get a mechanic out here."​ A few days later, the mechanic showed up, flipped the circuit breakers and the pump came on instantly! I Immediately said, "I'm furious! That is exactly what I said to the salesman and he said he had already tried it. I relied on his word. I want my money back!" The mechanic tried to appeas us by offering to setup the phone app, which we neither asked for, nor did he ever get it set up! We asked if he needed to be anywhere. He said were his only appointment for the day. We gave him $20 for his time even though he fixed nothing and never got the app running An hour after he left, we received an email stating they charged our credit card $158.69! I Immediately replied to the email stating the same thing. The manage called us. First, he apologized and said he would refund our money. Later, he called back saying he would only forgive the charge IF we sign up for monthly service at $170/month. read more

Stay Away!! Tech shows up for 5 min. Dumps chlorine and leaves! My pool has never been 100% I said something and got a very rude, aggressive response from the tech I'm having to clean my own filters! Sad! always having to call! Same thing for over a year now! Broken Promises! Zero pride in their work! Stay away!! read more

After I canceled them, they said I still owe them for a payment seven months ago that didn't go through. This company you cannot trust every time you turn around you got a different guy coming out to clean the pool. They don't tell the truth about when they're handling your equipment. They break stuff and claim it was just we tear overtime. I would personally stay away from this company got a new company much better much more responsible and cheaper. read more

Shows up and doesn't do anything! Came home and pool is still dirty. Also, won't fix broken stuff. Horrible service. read more

I had to cancel my service today. I have been using Pool Troopers for about 2 awful years. About 25% of the time my pool is not cleaned at all and I get an email that say my service was completed, but the picture in the email is not my pool. Yesterday I was serviced and they sent the email with a picture of my green pool. When I asked for a supervisor to come look at the pool and give assistance, he showed up and used the "F word" when speaking to me. read more

Pool Troopers - Pool Cleaners Near Me - Fort Myers, Florida

I just have to say my service tech Richardo is fantastic. I never seen him cutting corners, rushing the everyday service and knows my pool needs. I have been a facilities manager for over ten years and have seen my fair share of low-quality techs. I would recommend Richardo to anyone who asks. Ray H. read more

I would never recommend this service to anyone. I was with them for over year and I rarely go the service I paid for. The tech's changed over all the time and lacked the training to do even the basics of the job. Many times I found the techs spending less than 10 minutes at my house and not completing all services I paid for (no brushing, vacuuming and sometimes no chemical testing). I had every visit on camera and every time I reported issues to the area manager she either came up with an excuse as to why something wasn't done or lied and said things were done. It was beyond me how you could continue to lie when I said I can see it wasn't done from my camera footage or with my own eyes standing there watching it. They are masters of ripping you off and lying to your face. Don't waste your money on this company and don't let your pool suffer because it won't get taken care of. They don't care about retaining you as a customer, move on to another company ASAP! read more

Alex Rodriguez our service tec is on it. We are always informed of our pool needs and looking like a diamond for the residents use.

Pool Troopers really let me down in the past 12 months. My pool got so bad that a manager had to come out to clean it because the tech was doing so poorly. The manager did give us 1 month off our bills, but the pool was ugly for 4 months. This week I received a new monthly bill that reflected a 35% increase month over month. I quickly called to tell them about the mistake - one problem - it was not a mistake. I told them I wanted to cancel my service and sent an email in disbelief (have been a customer for some time). No response received. Really disappointed. read more

They tried to up-charge me on everything. They tried to convince me there was a leak in my pool and I needed their scuba diver with a leak detector. Instead of testing or changing the chlorine generator they tried to sell me a whole new unit for $1700. I have no leak in my pool. I just let the rain fill it. All I need for my chlorinater was a new replacement salt separator unit which I purchased and installed myself. All they seem to do is brush the pool and test the water once a week. That is not at all what I expected. I have been taking care of this pool myself for 20 years and will now continue to do so. read more

Do not waste your money on this company. I used pool troopers for 3years and slowly they have declined. Now they are so bad, never showing up for weeks. A new guy ever 3weeks last guy no longer employed". Poor chemicals and service guy came to do repairs (3-4weeks later) I had to go to pinch a penny to get him supplies to do repairs. When I told them enough no more if you guy does not show up we are done. 5weeks later a guy showed up and they wanted to charge for poor service they did not provide. Then threaten to put in collections. Do not trust this company. read more

pool green for a week they could not fix got another company Certified Pool pros and they fixed on less than one hour

Terrible service and pool is green. Have not used pool all summer. A picture is sent by the person that comes to clean on a Monday and says will Report to a supervisor, on Thursday pool still green and a call is placed to the office, following Monday when the guy comes back pool is still green. Excuses... short staffed, if rained a lot, too many pools for one person to clean. It is summer in Florida.... A pool service should know how to keep up. This isn't the only incident. The pool was green for almost 2 months in the spring. read more

Pool Troopers - This is the pool after a week of green and I had to add chemicals in an attempt to clear. Ruined scheduled plans for a pool party. - Pool Cleaners Near Me - Fort Myers, Florida

They show up regularly and don't do very much unless you physically are able to run out talk to them during their 30 second visits. Also I just received a surcharge of 30% this month randomly due to severe weather??? My pool has had every part replaced in the last 2 years: Pool Pump/motor/filter/salt system and I still have had many issues on my standard home pool service this year again. Will be switching in 1 week. read more

Pool Troopers have no customer service help. They came out last week for normal cleaning but because of storm only checked skimmer basket and left. When I called they assured me that they would be out early this week to do full cleaning. As of Friday afternoon they still had not come out. I called and left message. I emailed and text. No response. I do not recommend Pool Troopers as they don't seem interested in their customers. There should be a option for negative read more

Pool Troopers - Pool - Pool Cleaners Near Me - Fort Myers, Florida

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Great job repairing my pump and helping me set up the automation and lighting that we wanted! I highly recommend Pool Troopers! read more

TERRIBLE COMPANY This company pool techs and supervisors do not know what they're doing and don't care. Very long response time! I had a brand new pool and spa built. I was using planet pool cleaners then they sold to Pool troopers. Starting mid May 2022 pool troopers took over cleaning. Each time tech went out he left my pool and spa turned off. I was out of town 3 weeks. I saw it was off on security cameras. I called their office 3 days in a row until I finally got a call back. Each week a pool tech visited they left my pool and spa so it wasn't running. The spa was only half filled with water. The second time it was all left of I emailed them, left more messages it took supervisor 2 more days to just return my call and to go to my house to turn it all back on. While he was there he texted me the spa check valve needed to be replaced. I told him that's probably not correct as it's brand new and he needs to call the pool builder so he can be told what to do with this computerized Pentair pool system. I texted him pool builder name and number. He never called my builder. Spa sat there only half full for more days. Now it has water line stain from being filled up all the way. My pool builder finally went out and said that the Pool troopers supervisor doesn't know what he is doing. He said Spa doesn't have a check valve. He said they unplugged the computer from pool pump. My advice is to go with another pool cleaning company who returns urgent calls promptly and actually cares. read more

just signed up with Pool Troopers. The gentleman came out and did the initial assessment and pricing was very knowledgeable. Very helpful. Came out the first service the day after the new tech came out explained everything to me. Both of them very knowledgeable very courteous. The next day after the first service, I had a problem and within 15 minutes, they had a tech out here and got it resolved. I've never placed service. Call anybody at my home in 15 minutes. At this stage of the relationship would I recommend them? DC-Tarpon Springs FL read more

You too can have a pool this lovely shade of green! All you have to do is contract with Pool Troopers! They will lie about the chemicals; they will lie about the services they provided; they will lie about when the tech is coming out; they will lie about when the supervisor is coming out. So if you want to pay for this service - definitely hire Pool Troopers! read more

Pool Troopers - Lovey! - Pool Cleaners Near Me - Fort Myers, Florida

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Mark A. Pool troopers came out To fix a sensor heater in my heater They charged $248. for the part the highest I found it online was $106- $46. wires $ a plug in $432. I've gone when it was ALL Clear Pool For 20 years, Old owner Todd was alway honest with his pricing. They Have lost my Business read more

Going in week 6 now having a yellow pool! Had someone come "clean" Thursday. I got home and the side of the pool was still yellow with multiple yellow spots in the deep end. Please note our Pebble Tec was done in January so there should be ZERO stains. Called Friday to express how dissatisfied I was and I was assured our supervisor in our area(Tyler or Hermes) would come by that day. Nobody called or came by! We will add false advertising to the list when it comes to this company. They send a funny survey via email asking how satisfied you are with the job they did, and promise to return in 24hrs if not satisfied...I'm still waiting! read more

Pool Troopers - Side of pool that is yellow - Pool Cleaners Near Me - Fort Myers, Florida

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We were very unhappy with our previous pool service company, who provided inconsistent and poor quality service. Our pool was usually cloudy and the walls always looked dirty. Then Will Howell from Pool Troopers came out. He quickly identified what needed to be fixed to clean up our pool, and even pointed out a safety issue with the suction valve. Thanks, Will! Pool Troopers has been regularly servicing our pool for many weeks now, and our water has never looked so sparkling clean. We are notified before every service. The pool tech - Caleb - always comes during the promised day/time and is very friendly, competent, and professional. I highly recommend this company, especially if you've been having problems with water quality. read more

High employee turnover over which lead to poor service. I've had pool troopers for over seven years in the last two years was a nightmare because summer in Michigan I continue to have Pool troopers service the pool when I returned home in October it was green with black mold on the bottom. It took me over a month to get that pool cleaned up. When I disputed charges because of no service or lack of service they turn me over to collections. I would not recommend this company any longer. read more

Been a long time customer for over 8yrs before and after Covid while they still get paid I don't get a clean pool. I've let it go a few times called and complained hoping it would get better. After today another bad cleaning I requested it get cleaned tomorrow by 11pm bc I want to be here to make sure the job gets done, was told nope can't happen!!! The disregard of loyalty to a customer of years or understanding that they have a company issue with providing service that customers pay for is beyond me. I don't get a credit when the pool isn't cleaned correctly or anyone ever coming to Clean an extra time or when requested. They get paid regardless if the job is done correctly and by asking to have then fix a problem the next day since is was done incorrectly the first time....good luck staying in business. read more

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Seems I'm not the only one... Been a Pool Troopers (formerly Bay Area Pools) customer for over 5 years at one property and they did such a good job use them at our primary home for almost 3 years. I was an advocate and referred at least 5 people to them over the years. This past summer has been horrible horrible horrible and I'm a extremely patient person and understand about short staff etc. But no callbacks from manager and taking 2-3 weeks for people to come by is not acceptable with a pool. We pay extra for a pool cleaning twice a month and half the time they don't do it but they charge me like clock work. Now we have had green pool approaching a month and my tenant couldn't use the pool for their sons birthday party which is no good. We confirmed i needed a new pool motor and I went ahead and bought a new pool pump and motor system the next day but heard it will take up to 1-2 weeks for someone to come by....finally someone comes and says they can't install today because of a valve that is needed which was an extra cost which was no big deal. They install the new pool pump/motor 4 days later ...pool still green and no chemicals or anything has taken place to fix the green pool. I contacted pool troopers multiple times about this and got the same excuse they are just behind...at this point it's costing me money the longer i have a green pool. I decided to wait a few days to hear from a manager...or course no call so whatever. Calling on the next business day to cancel services ASAP because I have pool companies willing this fix this issue . These same companies know about the issues happening with pool troopers and multiple forums are experiencing issues with them. Final straw as last week...contacted customer service (all nice but no solutions). Pool troopers stops by for biweekly servicing and cleaning the guy drops salt into the green pool and sends a e-mail that the job was done. Unfortunately we have cameras (always have)on the backyard of the pool and went through the history for the summer and they did half of what they were suppose to do....disappointing Ironically at my primary residence they did they notice a leak and a tech is suppose to come by..if they take more than a week we will cancel that account also. Been patient enough and now it's costing me money due to the green pool I have to pay extra to fix before the new company will take over and my tenant won't be able to use the pool for almost a month. If you are this backed up you have to work weekends to clear up your backlog unless you hope people will just cancel with you to eliminate the backlog. Hate i had to write this but enough is enough read more

Pool Troopers - Green pool going on 4 weeks....as we pay extra for pool cleanings - Pool Cleaners Near Me - Fort Myers, Florida

Worst experience ever. was with a small locally owned company for years who were purchased by Pool Troopers. Worst 3 months of pool service if you can call it that. Different techs, different days, no show, algae, mold, excuses, no call-backs, horrible communications. read more

Austin unclogged my Pool skimmer today and blew out the leaves.He explained the problem and got my Pool running again.I am very pleased with your company and good service.I highly recommend Pool Troopers!Thank you ,Austin! read more

Great Company, very communicative with getting our pool cleaned and hot tub repaired!

Not cool.....I realize that it was a holiday weekend. However, my pool is usually cleaned by 3:30. No one is in sight at 6:30. Not happy with customer service, or anyone else right now read more

I will start by saying that last season they cleaned my kitchen for several months and I was very satisfied, to the point that this season I called them again thinking that I would be equally satisfied, which was not the case, in fact they have not given me salt treatment since When they started they told me that the equipment had a problem and I had just put it in new, when I called they told me that they had added salt every week, and that was not the case, never!!!! They never added salt, so despite having very good equipment, my pool turned green in places, I put new filters and the salt system and they did not clean me properly, because if that had been the case, the pool would be clean, to the point that I called and complained, tomorrow will be my last day with this company, I myself applied product and brushed my pool and it is now clean, that is to say that it was very simple just for them to do their job, so my money was wasted for these two months that I have been with them, no more, I'm going to hire another more responsible company, I'm sorry *jose montes casanas read more