Update: I was contacted and we discussed all my concerns. They were quick to provide some chlorine…read moretablets and ensure that I was happy. I appreciated the communication and kindness! **************************************************** Overall happy because they kept my pool nice and clear. Communication could be much better. One visit, they removed my pool robot-vac and set it aside. The visit log just simply said "vacuum not working". It had just been working the day prior, so I took a look and it had a piece of mulch that caused it to seize up. Removed the debris, and it worked just fine. No big deal. On another visit, we noticed they did not put any chlorine tablets in the floater. It was just empty. A few days before their next visit, I put my own chlorine tablets in the floater. But when they did their weekly visit, I come home to find the floater set aside on the pool deck with NO tablets in it. My brand new tablets I had just put in the floater were just gone. The visit log said, "Need a new chlorine floater" It was an old floater so the "floor" of it fell out (but you could put it back and as long as you gently place it back in the pool, it held the tablets). I called them and left a voicemail describing how my tablets just disappeared because they decided the floater is no good. I said it would be helpful if they would at least leave 2-3 tablets for me so I can put them in a new floater. So that was annoying, and they didn't even call back. Finally, I had been planning to take over pool care on my own, so I later sent an email letting them know. I know they got the message because they didn't come, but it just would be nice to be acknowledged when customers call or email. Again, overall, they kept the pool clear, so I appreciate that much. If I could do half stars, I'd say 3.5 out of 5. Keep in mind that while they empty baskets (including the one at your pool equipment), you (or someone) still needs to clean the filter once in a while. This helps your filter last longer and do a more efficient job.

Called them for service. Uses answering service. They did not call back after 2 days.read more

A little more timely reply. Not four days later just to say NO they can't do it. Maybe next time.read more

Terrible service. Had them come out to start cleaning my pool I have a liner. Pool had it for two…read moreyears no problems had an issue after the first cleaning they punctured something in the bottom of the liner then blamed my pavers and everything else would never use this company again terrible experience.

These guys are great they accommodate to your needs. The pool is always clean as well as the…read morefilter. We highly recommend Pooh bear.

From the owner: Reliable and affordable pool care services. Skimming,…read moreBrushing, Vacuuming, Filter Cleanings, Chemical Balance, Green to Cleans. Monthly Flat Rates. No contracts. Veteran Owned, Solid Work Ethic, Responsive, Attention to Detail. Service Zip Codes; 33603, 33604, 33612, 33613, 33614, 33615, 33618, 33624, 33625, 33626, & 33634.

This company is absolutely as good as it gets! I am not proud of it, but, I am not the easiest…read morecustomer to get along with. The folks at Pool Troppers have always been up for challenge. They have gone so far above and beyond for me so many times it is hard to narrow done specific examples. My pool and equipment are old and I'm cheap- it's a terrible combination. I have been so very fortunate. Ludwig, Orlando and Kenneth have saved the day for me-with a smile-more than once! You can also be this fortunate give them a call quickly and set up scheduled service. You won't regret it.

We were loyal POOL Troopers customers for over five years -- year-round service -- and genuinely…read moreloved our experience for most of that time. Our previous technician was exceptional: professional, kind, and even brought treats and tennis balls for our dogs. We called the company more than once just to praise him. That's the kind of customer relationship that earns long-term loyalty. Unfortunately, the past few months marked a sharp decline. A recent fill-in technician was at our home for 21 minutes -- and our cameras showed she spent at least 5 of those sitting in her car. She left debris in the pool and a pool noodle blocking the drain. When we called to report it, we were told an area manager would follow up. He did call -- but the conversation felt combative from the start. He led with GPS data as though we were disputing the visit rather than the quality of it, made excuses for the drain issue, and left us feeling like we were the problem. That's not how you speak to a five-year customer raising a legitimate concern. This week our pool pump stopped working. We called POOL Troopers and were told there's a $150 diagnostic fee -- non-refundable, even if they perform the repair. My husband noted that had never been the policy in our experience and asked to speak with a supervisor. We were told the same area manager would call us back. We called another company instead. They offered a free estimate and came the same day. We're canceling our service. Not over one bad visit -- but because the response to that visit showed us that the company we trusted for five years no longer values the customers who stayed with them. That's a shame, because the people who made us loyal in the first place genuinely deserved better representation.

Ethan, with Blue Wave Pool service has been providing outstanding services for our home for several…read moreyears. We were thrilled to find that he now offers custom pool care and cleaning. The level of service offered is unmatched. Maintaining a pool is a challenge given Florida rain and weather, but Blue Wave is able to achieve a sparkling result. Sure you can do it yourself, but pool care goes beyond a vacuum and brush. The chemical balance and water level all impact your end results and Blue Wave makes sure you are set up for success. If you are in need of pool service, you won't be satisfied unless you call Blue Wave first!!! It's a great value for a fair price and a professional service when service is so hard to find.

Very timely communication, showed up on time as expected and extremely professional. Highly…read morerecommend you trust them with your business!

Darren is amazing. Very responsive with fair pricing and always pleasant. They converted our pool…read moreto a salt system and raised our pump. I won't use anyone else. Highly recommended.

Last Sunday I spoke to Darren regarding my need for a new pool chlorinator. I was given a…read morereasonable price. Joe came out today and replaced it for me. He was very knowledgeable and gave me great tips on pool care. He set up my equipment and instructed me on how to keep it running optimally. I would definitely recommend Aqua Masters Pool Services to anyone in need of their services. Thank you guys for being responsive, timely and doing an awesome Job. Thank you again!

3 cancelled appointments. You guys don't deserve 1 star. After trying to work with you for over 30…read moredays. I'm done. Never again.

Donald went above and beyond helping me with a warranty issues after hours. True professional and…read moremade an annoying experience a positive one.

A 20-Year Customer Lost Over a $100 Misquote and Poor Management…read more I have been a loyal customer at this Pinch A Penny for 20 years, but their standards have fallen considerably. After my latest experience, I will never go back. I dropped off my Hayward Navigator pool cleaner because it was moving slowly--a sign that parts needed to be changed. After hearing nothing, I called on Wednesday, July 8, to see if it was ready. They told me it wasn't and promised to call me back. They never did. Today--9 days after dropping it off--I went into the store, and it STILL wasn't ready. The store manager, Sara, discussed options with me: buying a brand new cleaner for about $400 or repairing mine for $230. While I thought $230 was already pricey for repairs, I considered my options and gave the green light to fix it. Sara said they could get it done in a few minutes, so I waited. Over 20 minutes later, a different employee rang me up at the register, and the total was suddenly $330. He went to get Sara, and when she came over, she admitted that she had miscalculated the price. She essentially gave me two options: pay the $330, or they would take the new parts off and put my old ones back on. After waiting 9 days for the repair and over 20 minutes in the store, I assumed a store manager would honor the price she had personally quoted me just minutes earlier, but she never did. I never demanded they honor the price; remaining courteous and professional throughout, I simply and politely declined to pay the $330 and chose the option to put my old parts back on. After 9 days of waiting and 45 minutes wasted in the store today, I walked out with my pool cleaner in the exact same condition I brought it in. Save yourself the frustration and take your pool business elsewhere.

*Update: 12 days layer, no contact or out reach. $15k job and cannot get anyone to acknowledge the…read moreissues or come onsite. -- We contacted Pinch a Penny for a comprehensive pool renovation, including interior and deck resurfacing, financed with a significant loan. While the pool interior appears satisfactory beneath the water, the pool deck resurfacing, subcontracted to "Shine Bright 3 LLC" (one of several similarly named entities under common ownership as this Pinch a Penny franchise), has been a major disappointment and multiple non cosmetic flaws. The deck resurfacing was executed poorly from the outset. The primary contact, Randy, was consistently absent from the job site and failed to relay our concerns about the work to the crew. The drains were installed incorrectly, resulting in persistent pooling of water in various areas and a hazardous, significantly raised drain on a corner. Also, pre-existing safety net inserts were cemented over, leading to more damage of the new surface when a third party was sent to rectify this error. The texture applied to the pool deck is inconsistent, creating irregular surfaces with depressions and rises that will inevitably trap water, leading to potential mold and mildew growth. Alarmingly, after only three months, the top coat is already failing and cracking in multiple locations, exposing the underlying surfacing compound. The painting surface was flecked onto the inner decorative pool tile. Additionally, there was a complete lack of care for our property, with materials and debris left scattered throughout the yard and dumped in flowerbeds. Surfacing compound was carelessly left on numerous surfaces, requiring power washing. When we attempted to address these significant issues with the contractor, Randy became unprofessional and refused to inspect the substandard work. The owner Hardeep eventually visited the site and admitted they no longer handle deck resurfacing due to numerous complaints and that Randy had been terminated. While the owner offered to replace the incorrectly installed net inserts and drains, they refused to acknowledge the damage caused by the surfacing compound and struggled to provide timelines to repair the drainage issues. Hardeep simply offered to provide paint for us to repair the damage ourselves This experience has been incredibly frustrating and has left us with a poorly finished, deteriorating pool deck, leaving us to seek alternative resolution paths.