10/1/21 excellent employees! I really really was interested in this super cool Halloween Decoration andMichaels had it as "new" online- but the. It's not available to ship and barely available in any of their stores. Exasperating. I called the store and Cyril helped locate the item and told me he would hold it for me. Online it said they were in stock but due to the very far drive- I wanted to be 100% sure. Usually they'll hold an item til the end of business day but he told me they would hold it til end of business the following day. I was lucky because they had this white hand in stock and held it. When I arrived they were prepared and I paid for the item. Then I scored the other cool hand in black. Love!! read more

Michaels - Arts & Crafts Near Me - Quakertown, Pennsylvania

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1 star becasue that is the minimun that can be posted. With Joanne's Framing shop closing, I need to find another good place to get mats cut. short story - Michaels isn't it. I took 2 smaller paintings there for mats and was waited on by Colton, the framing manager. He took all the informaiton for the mats with backboards and also sold me museum glass for one painting. He didn't mention the 6 dollar charge that goes along with a glass purchase. The 9x9 museum glass was $26, he told me 20. I was never called that the order was ready, but since he said he would do it right away, I visited the store 2 days later to pick it up. The order was wrapped up as though it was ready for pick up. When the store employee, not Colton, unwrapped it for me to check, we found the 2 mats and nothing else. The employee offered to cut the backboards for me. Because the mats were not cut well, every corner was overcut and one line was not straight, I asked that they be recut. The employee agreed and said he would explain the issue to the manager. We discussed a pickup date. Four days later, again no call, I vistited the store to pick up the order, it wasn't ready. I asked that the order be cancelled. I need a business that can cut a mat acuratly and have it ready when promised. Michael's in Quakertown isn't that business. read more

The workmanship and quality of a frame job was not done properly. Two matching frames for artwork were ordered. Spots of glue and fingerprints left on frames and one corner joining. One corner on one of the frames was cut unevenly (not joined properly) and full of glue. So disappointed. I spoke with manager (Colt) who told me it would be taken care of and he seemed to write down on order paperwork what needed to be done, I was told that the glue and fingerprints would be removed and frame would be replaced. After waiting weeks for the first job and waiting weeks for the "repair" and clean up of frames, I decided to go into store to see if the frames were ready for pick up. Colt again helped me and said it was ready. When I opened the first frame, it was still covered with glue and fingerprints as if never having been taken care of. The second frame looked cleaner, but the joinery had not been fixed. I was expecting a new frame, but Colt then told me it would have to be shipped out, that they didn't do that kind of work here in the store. I then asked why didn't you tell me this the first time--all these weeks it could have been taken care of. He offered to clean up the other dirty frame, which I agreed please do. By this time I was getting quite frustrated and a little angry with the "run around" and this employee not taking responsibility for the job especially, since he was the one who reassured me it would be taken care of weeks previously. To make a long story short...when I questioned him about why I wasn't told the job needed to be shipped out the first time he told me to calm down I wasn't even raising my voice and told me I couldn't treat him that way! Questioning why the job wasn't done properly and still needed fixing?!?! I told him as a long time Michael's customer, I'm supposed to be treated as "always right". He laughed! He then was rude and asked me why I should be so entitled! Implying I was self-entitled!!! I have never been so mistreated by any store employee! The job was unexceptionable, sloppy, and not with the $200 plus I spent. I asked for a discount and he said he didn't have the authority to do so even though he claims to be the manager of the store. As long as he is manager, I shall not be shopping in the Quakertown, PA Michael's store. read more

Just moved back to the area and pleased to report that this Michaels is still great. In response to a previous review - Just FYI, as someone who has worked retail my whole life, when you have to go to lunch it doesn't matter how long the line is - you HAVE to go to lunch. If you DON'T go, you can mess up the entire schedule for every other worker. It's also state law that you MUST take a break after so many hours of work, so before you go writing a review about "how you feel bad about her co-workers" - know the rules of retail work. Regardless of previous reviews, the store is great. The staff is well versed in just about anything you would need to know concerning all types of crafting and if they don't know, they are willing to look things up to figure it out for you. The frame shop folks are super helpful whether you need a custom frame or one from the floor. There is also a gal in there that is pretty well versed in oil paints etc. read more

Shame on the cashier that abandoned her co-workers without even looking over her shoulder to"go to lunch", instead of sticking around to get the line of customers through. Shame on the manager standing there and letting her do that, while tying up the other register to do a return or some kind of issue with another customer. Has good work ethics become a thing of the past? I feel sorry for her co-workers/teammates. read more

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Last week, I brought into the Quakertown Michaels 2 large paintings with, but not in, frames assembly. One was so large that I had to have a friend take it from and to my house and Michaels. Being so large, I didn't feel that it was even safe for me to handle the glass. The large piece was further complicated by the painting which was on 2 large pieces of paper and had to be meshed inside the frame. Eric, a framer in Quakertown, handled my order and did a TERRIFIC job. I am SOOOO happy that I brought my stuff there! read more

Horrible. Went in to get refill loomsfor a potholder kit. Looked for 20 minutes, didn't find the refills, or an associate. Then I saw a employee with blue hair and she advised she could not help me as she was on break. Then I walked to the cashier and waited in line for about another five minutes. I saw a man who looked like a manager, I walk to him as he runs from me, I race around the store following him , finally I cornered him, (he ran to the load of shipment that was waiting to be put away) I ask him. And he replies no if they aren't in clearance we don't have any. Never going here again. read more