I like the organization of the Stafford, VA store (#4705) and all the clearance they have, but I was not aware you can't exchange or return clearance if you change your mind. Apparently, the policy changed on 11/27/2022. I was going to return a few things at this location, where I was greeted by a young lady who proceeded to tell me Michael's Policy has always been you can't return clearance and I stated I had not been in the store for awhile, but I was not aware of that. If you actually look to the end of the receipt, the policy is printed on there. I think it was the way the young lady responded that threw me off, she was a little crass. Apparently, I've not tried to return clearance before because it's only been 3-4 months since I stepped into a Michael's. Needless to say, I genuinely like Michael's, I just wish these younger workers weren't so rude in the way they respond to customers. read more

I had a great experience and was helped my a young lady who was very polite. Great time of year to store up on your crafts. They had some great sells today too. read more

Pretty nice store that has a lot outside to draw you in. We were on the hunt for something specific and the employees were very helpful and patient. Military & teacher discounts, but don't forget to check your email because they always have some type of deal! I also like how they have some items that come in a box on display for customers. read more

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Be careful, especially after Christmas if you have to use this location. They use to have a great manager but he got promoted. The new inexperienced staff doesn't know how to run gift cards in combination with vouchers. Fair enough but the manger on duty made it way worse when she voided my 100 dollar gift card! If you have coupons or vouchers make sure these are run first! When I return to the store after the manager was unable to fix the gift card she told me to call customer service in a few days if I don't receive money back, they didn't offer a receipt... luckily I asked because Customer service indicated this was not the case. The drive to Hobby Lobby is going to happen a lot more often. read more

I wish I could give this place 10 stars for how happy it makes me :) The store is big and organized. The only thing that occasionally annoys me about Michael's is that they leave their stocking ladders awkwardly in the middle of their aisles. They always have great sales which is greatly appreciated by the artist within me! I know sometimes Michael's gets a bad reputation for being expensive however I feel that their prices are always great with their sales coupon and they also accept competitor coupons! The staff at this particular Michael's have always been very helpful. They have so many amazing items that fully satisfy all creative ideas! I also love their picture frames! I would highly recommend this Michaels to anyone! I'll have to upload a picture of my final painting after it's completed! read more

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Had the absolute best customer service experience I've had in years! Kayla (manager) went above and beyond to teach me how to build a flower arrangement. She took the time to really help me and leave with a great product. I will definitely be back back of her! read more

I walked in and was in awe. I immediately texted my husband to tell him how open it felt and neater than the one where we live at. I will definitely come back with my daughter as she would be in love . The cashier was fantastic and exuded great customer service! read more

I absolutely used to love the store. However their new coupon policy is a complete joke. About 95% of all merchandise falls under the everyday value category and is no longer eligible for any of their coupons or promotions. So forget about trying to get a good deal for your Girl Scouts on purchasing some hot glue guns because they will not honor those coupons anymore. This in itself would have been fine had the management given a thorough explanation of the new policy in a polite manner. The clerk and the manager on duty were so rude I have made the absolute decision to never shop at this Branch again. read more

This store is super convenient for me. Nice location and always has parking available. The store has a good stock, and great seasonal turnover of items. I always find something new whenever I come in. I love that you can stack coupons! I almost always find more than what I came in for. The employees are so helpful too. Store never seems dirty, dingy etc. It's always clean, even when they are turning over the seasonal inventory/signage. This is one of my favorite stores. During the holidays, I was here like 3x a week. read more

I love how much there is to choose from here. Good prices and stuff for everyone. It onky did they have stuff for crafts, ty hey have all sorts of foods and decorations. read more

I've recently gotten into a crafting kick. Anyone who is into crafting knows Michael's is the place to go. The prices work for all budgets, and this store has a good selection. If you are looking to go cheap, take the clearance aisle for a ride. There are sales all the time and workshops. This should definitely be your first stop as a DIYer. read more

Michaels - Arts & Crafts Near Me - Stafford, Virginia

Felt safe going to Michael's with Covid. All staff are wearing masks. Not all customers were wearing masks but most were. And the store is large enough that if you didn't want to be next to somebody you could go around to another aisle until they walked away. They had separate rows for clean carts and dirty carts and were monitoring them regularly. They had signs around reminding people to social distance. The sales were amazing so I really took advantage. They did a good job separating the checkout area as well. Michaels needs to document on Yelp all the measures that they're taking, so that more people feel comfortable coming in and shopping. read more

I got here at 7:03 PM. They were closed. The website said they were open until 8pm. Way to waste people's gas and time, Michaels.

The store has tons of stuff that I've never seen in Michaels before. The ribbon has a very wide selection. The seasonal stuff is all over the place and has lots of varieties. I really like this store and will be going back eventually. read more

I like the store, but man, its prices are way to high. Go to Ross and Kohl's and you will find some of the same things for a lot less.

Omg, I love this store. I'm a craft-addict and I run a small home jewelry business. This store doesn't offer the best prices in the world, but between sale prices and the convenience factor, it's worth it to me. The staff are pleasant and my shopping experience is always enjoyable. read more

I took all of the cake decorating classes with Shar at Michael,s store in Stafford. The classes is wonderful and I learned so much. I was inspired to start my own business and to go back to college for my AAS in Baking. I recommend taking all the cake decorating classes because you will be inspired. Michaels is and will always be my favorite store:-) Rodgerlee read more

Great store and location. The long lines aren't too bad during the big sales. We had some issues with our framing order a few months back, though I think it was because they were short staffed. Not entirely their fault. read more

The staff in the framing department is outstanding! LeeAnn recently assisted me with framing a picture for my parent's anniversary and she went the extra 5 miles to ensure I was happy with the finished product. She even prioritized completing my order to be sure it was ready to be picked up the day of my folk's anniversary party. I am incredibly impressed with the high end service and professionalism I received in this store/department. read more