Thank God for Mr. Hook! Our car went over some metal on 287 S in Bridgewater and we ended up with…read moretwo blowouts. We called AAA. First they said they would be there in 30 minutes. Then they said they would be delayed until 7:00 PM. We initially called them at 3:00 PM. At 5:00 a tow truck driver was driving by and stopped us and asked us if we needed help. He towed us to our local service station in Morristown so we could drop the car off and then drove us home. Thank you again! Great service with a wonderful tow truck driver!

Wow! Mr. Hook Towing saved the day!…read more First, they picked up the phone right away and immediately asked important questions I hadn't thought about. After assessing the difficulty of the tow (a vehicle without keys, parked on a residential street in-between two other parked cars) they quoted a totally fair and reasonable price. Since, without keys, the vehicle couldn't be moved out of its parking spot in a traditional way, they actually found a neighbor to move their car so the tow truck could get behind our vehicle. This is an incredibly thorough and smart level of service. Once the vehicle was dropped off at its destination, Mr. Hook Towing sent photos to show exactly where it was parked. Then, ini minutes, I was able to pay over the phone and got an emailed receipt. Being that I was out of town when all this happened, you can imagine what a relief it was to receive such thoughtful, professional, and quality service. I'm so glad I called Mr. Hook Towing! They look a challenging situation and made it easy and stress-free. Thank you, thank you, thank you!

My relatively new car ran into a snag with the battery and I had to work with Mazda's Roadside…read moreassistance to get my car towed to the service center. Mazda collaborated with AAA and that's how Quality 1st came into play. Right from the time my towing was scheduled, an associate promptly called to inform the timing of the pick up and later when the towing driver Lucky Singh showed up, he handled the car so well and got it dropped off at the service center ahead of time. The owner was nice enough to follow up on the service to get feedback too. I'm not sure of the pricing since my car is still under Mazda's warranty but their service was spotless and professional. Highly recommended.

Quality 1st Towing helped me out tremendously. I was on my way to PA from NY and my vehicle broke…read moredown on me while driving on the NJ Turnpike and I had family with me as well. I called my insurance company but the company they provided couldn't assist me as I needed the car towed back to NY. After doing research and seeing good reviews, I decided to give Quality 1st a call. The dispatcher, Peter, who I spoke with was very professional and courteous. They were ready to send out a driver within 30 mins. Unfortunately I was not ready as I needed to have the vehicle moved away from the turnpike through Emergency Services and needed my other family members to come with another vehicle as I had to transfer my personal belongings and family safely. After informing them I was ready, they were still able to have a driver out to me within 30 mins. The driver Chris (I believe this was name, apologizes in advance), was quick and took care of things right away and carefully. He brought my car safely back to NY. I would highly recommend this company as the service was great and pricing was reasonable.

The lady working behind the counter name, Michelle might be the most difficult and obnoxious person…read moreand customer service that I've ever met. After me and my seventy year-old mother came down to pick up a vehicle that was stolen and recovered. She started to yell at My mother. At that point, I got upset with her and told her very calmly not to yell at my mother. She threw me out of her office! They should do a better job of hiring employees that interact with customers.

Responded to my AAA service call . First truck couldn't help so they sent a second one to start…read morecar. Two great repair people. Great attitude and friendly. They are a great partner of AAA.

The Best auto mechanics Great honest serviceread more

So my car which has 334K miles on it blew a spark plug/coil while I was out in Perth Amboy NJ this…read moreweek. I live all the way in Brooklyn NY and asked a local business owner if they could refer me somewhere I could trust to get me back on the road. They referred me to Direct Drive Diagnostics and when I got there, Thomas literally stopped what he was working on to assist me. This is arguably one of the best mechanic experiences I've ever had. Lisa the office Manager was a sweetheart and Thomas and his partner were able to assess what was wrong, and get my car up in running in roughly under 40 minutes. They were honest, hospitable, all had a great sense of humor and I felt welcomed and comforted that everything was going to be resolved. I highly recommend this place and even living in Brooklyn will bring my car back there moving forward because of how great and reliable they are. Just want to say thank you so much to the entire crew there for getting me home safe and with a feeling of integrity in their work and trust. Kudos to this place, I love them! Eva M. Iadarola

This place ripping off everybody They give me a coast for…read moretowing my car and then When drop they triple the price and lie for counting The miles and the charge for the driver time because I was talk to his nasty lady in his office for The price is too high and she said she will charge more if keep talking! She think she's a big shot and Nobody can talk to her because she's a lady Very bad place they didn't know how they deal with People need the better business B to lock them out And closed this towing store for ever.

Terrible company, they will not give you your car back and keep it as long as possible if towed and…read moreyou'll never pay what they say you will, and only take cash. Scammers for real.

I put a service call through AAA and American picked it up. After a 2.5 hour wait I get a text that…read morethe tow is outside. It is not outside. I call back AAA, they contact the driver who did not pick up, then call American tow who say they will have the driver call me. Driver does not call. I find Americans number and give them a call who say that the address does not exist and the driver has gone to the next call. IF THE ADDRESS DOES NOT EXIST WHY IS THERE A TEXT FOR WE ARE HERE. American claims the driver called me and I did not pick up. The driver did not call me. If there was an issue why did American not call AAA to call me? I see why they have a 1.9 rating here.

The tow truck driver dispatched through AAA was bery rude snd unprofessional I was given sn ETA at…read more3:25 I called back to Tripler AAA st 4pm to see if the driver was in route, I explainto tot he Triple A dispatcherthat the driver never reached out to me at all! She put me on hold snd try calling the driver, but didn't get an answer after 3 attempts, She said its showing his in route to you, At 4;10 The driver arrived and ask for my DL So I gave them to him snd then said you are basic, I said no im premium, I said to him call triple AAA at this point he strated yelling snd throwing his hands up grab his phone and called his boss, After talking to his boss he roll up his window and drove off I called Triple A to let them know what had happend and she stated that the driver from Americsn Towing Company put in the system that I refuse to pay! He lied we mever had the opportunityto discussno payment eith the driver! I will never use their services again.

Had a flat tire.. I was matched with this company through my Roadside Assistance service. I thought…read morethey were prompt and got the job done right in front of my house. Reason why I'm giving them 4 stars is because my husband thought the guy who changed our tire was rude.

Second time dealing with this terrible business they refuse to release my car after it was towed…read morewhile legally parked I got on the phone with a very rude man named Ryan who hung up the phone when I asked about picking up the car It was Saturday 1pm Car was towed just a couple hours earlier Save yourself and don't do business here

These guys are the absolute best. Dom and his team arrived and took care of a very complicated tow…read moresituation in an elevated parking garage that three other companies failed to be able to handle. They were smart, professional, and kind. Absolute gentlemen and fantastic value. Would recommend them to all.

From the owner: Chain Gang Towing & Recovery Agency is a locally owned, owner-operated towing company proudly…read moreserving Middlesex County, New Jersey, with a strong focus on Avenel, Woodbridge Township, and surrounding Central NJ areas. We provide 24/7 towing and roadside assistance, specializing in flatbed towing, electric vehicle (EV) towing, low-clearance garage recoveries, and specialty tows that many companies can’t handle. Whether your vehicle is stuck in a parking garage in Avenel, disabled at home, broken down roadside, or involved in an accident anywhere in Middlesex County, we have the equipment and experience to handle it safely and professionally. Our modern fleet of flatbed and wheel-lift trucks allows us to transport cars, SUVs, trucks, motorcycles, EVs, and low-profile or luxury vehicles without damage. We regularly assist customers in Avenel, Woodbridge, Carteret, Edison, Perth Amboy, Metuchen, Iselin, New Brunswick, and throughout Middlesex County. As an owner-operated business, you deal directly with the person responsible for your service — no call centers, no subcontractors, and no guesswork. We focus on clear communication, honest arrival times, upfront explanations of services, and professional handling from pickup to drop-off. Chain Gang Towing & Recovery Agency is committed to reliable service, fair pricing, and full compliance with New Jersey towing regulations, giving our Middlesex County customers peace of mind when they need help the most.