The glasses took a while to arrive , my first appointment was 12-29-24 and I called 2-3x before I…read moregot the okay they're here which was 2-3-25 . Glad I had my 6 months contact prescription. But worth the wait , I love my glasses , and the optometrist was so nice . Staff was welcoming at this location . They also take Afterpay .

We have visited this location twice and both times had an appointment. We waited more than 2 hours…read moreand did not get to see the doctor. Their excuse was they had a medical emergency both times. They confirmed our appointment multiple times and yet they couldn't let us know in advance they were running behind. I do not recommend this place. They will make you wait. If you don't work and have all the time in the world this is your place.

I gave the Mishawaka office two stars because 1) the employees were pleasant, and 2) my husband has…read morehad good outcomes with his cataract surgery, thank goodness. HOWEVER, both appointments were a marathon of frustration! The first day our appointment was at 10:30, and we weren't done until 3:45. We were upset to sit in the waiting room for several hours, but hoped it was an unusual day. But his next appointment a week later was for 9:30. They shuffle patients from room to room to room, doing an exam and getting papers signed. In each room there is a LOT of sitting and waiting! Finally at 11:30 we were taken to the surgery waiting room, which was full. We knew we were in for another long day when patients started telling us their appointments were for 8, 8:30, etc. So we sat, and sat, and sat! They have NO REGARD for their (mostly SENIOR patients) that have not had any water or food since the night before! FINALLY at 3:45 he was called back for surgery preparation. Guess what? The dilation of his eye that was done that morning had worn off and had to be redone!! He was so dehydrated, that it took four tries to get his IV going! (which he never has trouble with). The 10-15 minute surgery went fine. By this time it was 15 minutes until closing at 5:00. He came out of surgery, had IV and heart monitors disconnected, and was wheeled out to the car. The nurse said to help him at home because he's still weak and shakey. i can't imagine why. No post-op observation. Just put in the car, 71/2 hours later, for a procedure that takes about an hour from preparation to recovery!! The Institute needs to figure out how to fix this. Because this treatment is ridiculously inefficient!

I had my first appointment and everything went very well. Everyone in the office was so friendly…read moreand helpful.

Dr. Kristina Swartz is top notch! The entire staff is above great! Exam, selection and service they…read moredo it all with class style and personality. I love the selection frames. They sell "not your boring" frames. I like that I don't see 10 other people with my frames. Convenient location right on Main Street next to Starbucks (bonus). The parking lot is small for the number stores and can be frustrating. But once you are there your experience makes up for the challenge. I have been going to Eye Site Optical and can't imagine going anywhere else.

In the past I would've never remembered my eye doctor's name. At The Eye Site, you will never…read moreforget Dr. Kristina. This boutique has a great selection of unique frames and a very talented staff that will get you excited about your annual eye exam.

Dr.Robbins is a great doctor who listens to your concerns and gives great professional guidance for…read moreyour eyes. However, their customer service is horrible. I am very disappointed with the way they do billing with their customer. They literally wait until they see you again to tell you about your bill of you own a balance. They do not call you the amount of time that was guaranteed to let you know that your glasses are ready.

I was asked 4 or 5 times about getting new glasses. the greed is starting to show ! very…read moredisappointing

My husband's appointment went well. Service was very good. Nice selection of frames, and…read moreespecially appreciated that they were separated and clearly marked in sections. Good location, easy to find. Ample parking.

The staff is amazing. Both optometrists.are very knowledgeable and explain your conditions well…read more what I don't like is the billing system between the office and insurance companies. I feel like there is hidden fees. I can pay the bill in its entirety only to go in at a later time and have more charges I was not informed of. Its very frustrating.

Seriously the best eye exam I've ever received. Dr. Kintner has great staff and is personable &…read moreknowledgeable - I'm lucky to have found his office!

Woke up with pain and the feeling that something was in my eye. Cee was able to see me that same…read moreday. Dr. Shearer was great he took the time to exam and explain what was going on in my eye. Luckily it was not an emergency situation. The office staff was great. A big Thank you to all.

Very affordable and friendly eye care A much better experience than I've had at other eye care…read moreplaces in the area such as Eye Care Express. The Optometrist took his time and explained everything to me making sure I got the correct prescription at the right price. Highly recommended

After doing some research on places to buy glasses, I decided to give Julie's a try. I couldn't…read morefind one bad review, and that's saying something! I'm so glad I went here. She is so nice and down to earth, and very helpful. Maybe I could have gone to a chain store and bought a pair cheaper, but after reading a Consumer Report article, I didn't want to go that route again. When they took prescriptions for glasses to 10 different stores and had the resulting eyeglasses checked by an independent optometrist, 8 out the 10 were incorrect! They advise going to a local, independent eye doctor or eye care business instead. That is how I came to Julie's. It's a small, locally owned business that knows how to treat customers right. Prices are reasonable (my no line bifocal glasses with anti-glare coating was $345) and service is great. I would recommend this place to anyone! Best of the best!