Note: my initial review refers to WESTLAND HUMANE SOCIETY. When I called & asked how the process for adoption works, I was told, so I passed that information on to my friend who was interested in adopting him, Lil Guy. Then much sooner than they originally said he would likely be adopted, he was adopted to another person 2 weeks after placed in facility by Livonia Fire Dept. member. I was told he wouldn't be open for adoption for ~2 weeks AFTER THAT. Everything with this organization is so secretive but then when they change their own plans, they don't bother to tell the prior owner. This is how everything got all messed up for me & the lady we thought would get him - she and her husband seemed the perfect match. Then all our plans fell through. Ruined what I thought would be the expected plan. I just pray this place had the knowledge & wisdom to choose the best person(s) for my Lil Guy. I pray & thank you, Dear Jesus. read more

Michigan Humane - Lil Guy Yorkie smart & sweet - Animal Shelters Near Me - Westland, Michigan

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wow, so clean and easy to maneuver. everyone that works here is so kind and helpful. a great place to donate goods and adopt pets in need read more

Michigan Humane - Animal Shelters Near Me - Westland, Michigan

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Reviews on this shelter are all over the place! Some are pretty concerning; it sounds like many of the animals weren't so lucky as my beloved Gilda, now with me for nine months. I can only speak to my experience though, and I didn't have any problems. Lavender wasn't the best name for my cat but I sometimes think shelters give the animals lame names intentionally just so you won't feel bad about renaming them. I hadn't adopted a cat from a shelter in over 20 years so I wasn't in the loop on how current rates run but the cost seemed reasonable. There was a little room for me to make friends with the feline. She warmed up to me alright but was skittish and fearful for some time after I got her home. That's alright; they warned of this in her write up. She's likely been through a lot before landing in that shelter and it's been gratifying to slowly win her trust and affection. She's a great cat and we're going to be friends til one of us leaves this world. Staff was nice and professional. I have no complaints about this place. read more

Michigan Humane - I adopted a cat here yesterday! - Animal Shelters Near Me - Westland, Michigan

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I adopted a kitten two months ago and was told that she had been thoroughly tested and vaccinated. I have made two trips to my vet since then to get her tested for feline leukemia and get her rabies vaccine. Both should have been done already. Plus her ears had so much debris in them from having had mites that she needed a thorough cleaning and to be put on special drops. All in all, cost me another $400. I have never had these issues when I adopted two previous cats from the Huron Valley Humane Society. Their medical staff could do better. read more

I initially came here because I suddenly became dog-less and was really just looking to meet some pups and get some love in and get my fix because I missed my dog . And to find out information of the volunteering process. Well I picked out a few went to the counter to let them know and they told me "sorry we should've told you we close in 10 mins " so I had to leave . Not a big thing , came back the next day. I had picked 3 dogs to see and 2 of them were acting much more aggressive than the prior day so I decided against them and got the girl I wanted to see the most out . I met her , we hit it off and I went home thinking "oh wow I might be getting a dog again " - wasn't my intention at all when I went in but god had other plans . I wanted to make her really comfortable with me before taking her home but also I needed to get my house ready (professionally cleaned my carpets , full deep clean of the house to remove the prior dogs scent , get new toys , cage , bed , etc ) I communicated all of this to the people I was working with at the shelter and they encouraged me to do so but also put a hold On her so that she wouldn't go anywhere . And I was assured since the holds are 24hrs that i could come back and place another hold the following day so that I could ensure she was there bc I was super busy with my business at the time and I needed to get done with my appointments and get my house together to have her . So the next few days after work I would come , meet her and just play so we can become familiar. Well this is where the bad experience starts , upon placing the first hold and coming back I had to deal with a older man who was very clearly not enthusiastic about helping me at all . His tone was rude and he wouldn't look me in the face . I stood at the counter waiting for help for 5 mins before he even acknowledged my presence ( mind you I've been to this shelter 4 times at this point- on a first name basis with 3 other workers - and I've seen him before ) So that was strike number one . When he finally acknowledged me , he started giving me a hard time about the hold and I explained to him I've been working with 3 other ladies and they all told me this was fine and now you're changing up the rules . Frankly I felt he was being prejudice towards me but that's not something I can prove , it's just how he talked to me and made me feel . So then he goes and whispers the situation to this other random lady - who I can only assume was a supervisor. Dark hair with glasses . She was extremely rude . Not only did she NOT even move from the computer she was standing at to come look me in the face and have a conversation, but she was adamant that her and the man were correct that I couldn't place multiple holds on the same dog but that everyone else that told me the same information (that i could) was wrong . Needless to say I felt extremely disrespected by these two and they are the sole reason I won't be back here for any reason . Like I said I originally went in to play with some dogs but also to apply to volunteer. I did the application and everything and was ready to move to next steps to actually get in there . After dealing with those two and knowing if I volunteer I'd have to deal with them , the desire to volunteer instantly disappeared. They were so rude and disrespectful I refuse to give them my time for free . I did still adopt my girl because they weren't stopping me from doing that and getting her out of there but they definitely are not good representation to have at the front desk or in management . And for their hold policy, a counter point for them to consider , if someone is willing to continually put money down to keep a dog there until they can take them home why would you not allow them to do so ? You are increasing the odds of that dog going to a home but also YOU ARE INCREASING REVENUE . Why would you deny more money for the business ? That makes no sense and is bad business . Rethink your policies , your leadership , and your front desk reps . Absolutely horrible experience, you get 2 stars only because I absolutely adore and love my dog . Thank you to the kind ladies that did help me and were on my side , you're the reason I'm so happy right now . So thank you. I hope one of you becomes the head supervisor, all 3 of you are much more deserving of the position. I wish I remembered their names . They are truly the saving grace of this place . read more

Michigan Humane - Mio formally know as "Citrine" - Animal Shelters Near Me - Westland, Michigan

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The service at the Westland MHS Vet Clinic is subpar. I've always adopted from MHS, but would never use their clinic. For the first time, in almost 30 years, I decided to use the MHS clinic, as opposed to taking my dogs to their regular vet. I thought it would be an uneventful experience for vaccines. Well, after receiving the runaround (given wrong appointment dates, receiving incomplete documents for pet which caused me extra trips to clinic, receiving wrong info regarding timing for vaccines, being placed on hold for an hour, etc.), I will NEVER return. It's beyond difficult to get an appointment because they are short-staffed, due to people constantly quitting. After being scheduled for the wrong day, they would not service my dogs because no one was available. So, I have to return on the day that I didn't schedule. The influenza vaccine requires a second dose, within 6 weeks after the first dose. And because it was difficult to be scheduled properly, it caused unnecessary stress. In the future, I will continue to be serviced by my regular vet. The few dollars saved at the MHS clinic is not worth the hassle. Now, as far as the MHS shelter, the one in Westland charges twice as much as the one in Detroit. This shouldn't be happening. I paid $500 for all of my dogs in Westland. After they passed away, I paid $250 for the same breed in Detroit (June 2024). I resorted to looking at dogs in Detroit because the Westland location only had really large dogs (mostly pits). So, I have another reason to not support the Westland location, now that I know that the dogs are cheaper to adopt at the Detroit MHS location. read more

I have been calling the Westland Center for 5 days to make an appointment to get a femal cat spayed. Beeen told everytime they are booked until May and to call tomorrow to make an appointment. Can't get an appointent, same story everytime. I will not be donating anymore food, money, towels, etc. anymore. Worst service ever! And they wonder why they have so many pets! read more

Had a great experience adopting my dog here. Great facility, employees, and animals. McKenna was awesome. I definitely recommend to anyone looking to adopt a pet! read more

The Michigan Humane Society Shelter located in Westland is a very large facility.  It doesn't appear so when you drive by but once in the parking lot it becomes obvious that there is a large facility here with spacious grounds. We went here because our cockatiel had escaped.  It was a cold rainy day and we had her out of her cage for some exercise.  The back door was opened and she saw her chance and winged her way to her perceived freedom or adventure.  She took one dip in the back yard, hung a right and was gone.  We heard her from time to time in the backyard but eventually the chirping and signing was heard no more. We felt she was gone for good.  We posted information for her on a missing bird site and three weeks later someone five miles away turned the bird into a local police department!  The police gave the bird to the Humane Society and we went there to pick her up. There was a reasonable fee to pay.  The staff was very kind and helpful.  They were having an adoption event and getting everything set up.  They helped us with kindness and respect.  They had lots of cats on hand and dogs to adopt too.  Not only that there were hamsters and one of the biggest bunnies I've ever seen in my life.  It was the size of a medium sized dog.  I believe it was a Flemish giant.  What a treat!  I wish I could have taken it home but I don't have space yet. read more

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I donate to Michigan humane. My whole street looks like a shell for homeless cats. I think I may have my nephew put out some food for them for a couple hours and bring it back iin. I think it's great that I read it's a no killl shelter shelter! read more

I love, love, love my new dog Morty. I adopted him 1 week ago today. He's 2, and was at the shelter for almost a month. Admittedly, he was horrible at our meet 'n greet because the smells on the floor were much more interesting than me. He also was on medication for diarrhea. And, he was categorized as being only appropriate with children 12+, as well as being aggressive with other dogs. (I probably should mention that he needed to fill the very big paws of my best dog ever, Dexter, who I had to put down a month prior to meeting Morty.) I know it hasn't been that long that I've had Morty, but he gets me and my life. He now wiggles his butt so much for me when I get home from work that I can't wait to see him. His poohs are regular. He loves our neighbor dogs, and he instinctively knows to be gentle with my 89-year-old mom. I think Burman does an excellent job of finding the right dog for the right people. read more

They will only help you with a found pet if you live in Westland. If you live in Wayne, even if you are willing to keep the animal just need to have them checked out to see if they are safe, you will be told to send them to the pound to die. read more

I JUST adopted the most adorable puppy named Avery from this location. I've been searching online, filling out adoption applications with little or no responses from various charity shelters, and suddenly a bunch of puppies were available so I left early from work to go down and take a look. To my surprise all the puppies were gone, except Avery, who was on hold until the end of the day. Luckily for me, the folks who had her put on hold didn't take her so of course I did! The place is nice, it looks like they have young adults or high school kids able to come in and play with the dogs - which sounds great for the dogs and teenagers. The staff were friendly, and Courtney helped me out and explained everything very well. I'm so glad I stopped by! If anyone is looking for a puppy and you know they are available, don't wait, go as soon as possible. read more

I am not saying they do not help animals, I am saying it is definitely not my first choice. Having adopted cats from both here and Ann Arbor, there is just a world of difference. They are very inflexible here and they just do not have any real warmth at all. I have seen them turn down people for adoption for very minor reasons. They are a kill shelter and I guess I would rather see an animal get some chance rather than none. We recently rescued a stray we could not keep as our cat is a strictly solo type and we have a one pet limit at any rate. My mom ended up crying at Ann Arbor and begged them not to make me take it to Westland because I feared it would be euthanized there. We made a good donation and they had it adopted out in under a week and even kept us posted about it which I appreciated. If I could adopt more cats I would. read more

I have a new member of my family, and his name is Sparky! After some misses and just bizarre experiences with a few local rescue organizations, I was feeling discouraged about my chances of adopting a dog. I wanted to provide a home for a dog that otherwise wouldn't have one, and I didn't want to perpetuate the pet-shop-puppy cycle. Plus, my fella and I were looking for a somewhat older, calmer dog that might fit our life a bit better than a puppy. Don't get me wrong I love puppies -- how can someone not? It's just that I wasn't sure a puppy would be the best choice for our lives at the moment. Just as I was feeling down about the process and the odds of connecting with the right little companion, I noticed a posting on Petfinder from the Michigan Humane Society. Sparky, a 7-8 yr old poodle mix (a plus, since my fella has some allergies), looked like a sweet little gentleman (gentle-dog?). I pounced on the chance and called the MHS in Westland, and they assured me that he was still available. I made a trip in, got to hang out with Sparky in a little "getting to know you" room, and was smitten. They were able to put him on a one-hour hold while I went to get my partner to introduce the two. It was love at first sight for both of them, and the rest is history! Every step of the way, I found the folks working at the shelter friendly, kind and informative. At times, there were a lot of people with various requests and needs -- both at the front counter and on the phone. It would have been easy to be overwhelmed, but all of the employees kept their cool. Sparky needed a few medications, and they explained them to us clearly as well as giving us the rundown on follow-up medical care. Things were well organized, clear, and the shelter facilities themselves were clean and well taken care of. As far as responsiveness and clarity of the pet adoption process, this branch of the Michigan Humane Society gets high marks from me. read more

Michigan Humane - Animal Shelters Near Me - Westland, Michigan

I came to the Westland site yesterday. Wasn't sure about adopting but had seen Nikko on the web page a bunch of times. Fell right in love when I met him. The staff was wonderful with my baby girl Marta and helped introduce her to Nikko in. Safe and reassuring way. I am very much appreciative read more

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Their adoption process is good, their prices fair but you sign a contract agreeing to return a pet if they are not working out. Our (Lucy) ended up not working out for our family, so we dropped her back off as agreed with almost a years worth of heart worm medicine, a huge bag of food, treats and toys and just told them that Lucy was a great dog but was a jumper and not working out for us with a young daughter. When I called to check on her two hours later they had already KILLED her. I was stunned, shocked and heartbroken and I promise you this is a true story. . Please note this is a KILL location. I would have given our Lucy away for free to someone but did as we were told to do if the adoption did not work out. Get your new fur-ever friend elsewhere! read more

As a fur mom when your pups have surgery, it's often a very stressful time. I was referred by a friend to have my two doodles spayed here and had them professionally groomer prior to the appointment. I wish I would've went somewhere else! They assured me my pets were in "good and safe hands". What a lie that was! Picked up my little fur babies and they were covered in their own feces! The smell was awful and one of them was crying as well! When asked why the response was, "oh it happens". I asked why no one cleaned them and the response was, "they probably just did it". I said a lot of it is dry and crumbly which would mean this didn't just happen..The staff then pointed me to the direction of the restroom and told me I could use the hand towels to wash my dogs off! How disgusting of them! I asked them for an actual towel and that the Dr. or Nurse come see me asap. They came back and handed me the towel and said I could do it quickly. Absolutely unacceptable! The nurse that came out was very nonchalant and couldn't answer any questions AT ALL about why my animals were treated in such a way! My dogs had beautiful fur as they are doodles but the staff decided to completely ruin it! The cut was so uneven that they looked unkept coming back to me! I'm obviously still upset about this as it has yet to grow back properly even after hundreds on pro grooming! I have photos of all of this as well! Nasty staff and worst of all it turns out the Michagne Humane Society aren't that humane to animals after all! I've left numerous messages and tried to contact their corporate office several times to no avail. No one will reach out and it's quite obvious no one cares! Go somewhere else! read more

The facility is well managed ..spotless and even handicapp friendly..my cat disappeared 1/9/21 and I went to look see if someone dropped him off there. Im actually in the same subdivision and can ride my wheelchair up there and check daily for a week straight. im going up there every day. My cat will not stay in the house, and thinks a cat litter box is a bed. So if someone let him in their house he's not going to like being kept in doors. So I'm going up there every day ..cuz it might take a while, but the person that took him will give up on keeping him indoors. I explained this and they are with me every step of the way..GREAT PEOPLE read more

I recently adopted my second rescue from here. I was really surprised that they now charge $400 for puppy adoptions, however if the intent was to stop abusers from buying in bulk, then I have Absolutely no problem paying more to give a dog a good home. My second adoption experience was great. All the staff were friendly and helpful. They answered ALL my annoying questions. The cost of adoption did include spaying her, so that's a plus. It also includes one free check up to make sure puppy was acclimating well. Micro chipping is available at the time of adoption as well as the time of spaying ($25-$30). They also offer a 60 day return policy- a full refund if you bring the dog back to them, if it doesn't work out. I did not need to use this as my new puppy is the coolest little girl ever. I will ALWAYS recommend this place. It is by far the cleanest shelter; each dog has their own room to decrease stress on them. And they are always clean (never left to sit in heir own waste). read more

Michigan Humane - River Too. My new adoption and emotional support puppy. - Animal Shelters Near Me - Westland, Michigan

I brought my puppy to their One Health clinic for free neuter and vaccinations. Though it took a while in the morning for the drop off process, they could not have made this easier. What a wonderful service they are providing to the community- I am so grateful for every volunteer, employee, and Vet here. read more

I just adopted my kitten yesterday. The employees were very patient with me and let me take my time with three different kittens. I had trouble deciding on which cat I wanted. I ended up picking a kitten named Baxter and he's perfect. Got him as a b-day gift for my daughter. He follows her around everywhere it's adorable. read more

I want to say that for me, this location was awesome in helping to deal with a very tough situation. My lab who I had for nearly 16 years, which we got from a out of state animal shelter, was a very close member of the family. As he reached a point in which it was simply unfair for him to have to suffer any longer, I had called around to find out the process at about 3 local vets. A friend had mentioned the humane society, which I never really looked at them in this way. In talking to the vets, it really seemed as if they were more about making a buck or 300 rather than helping deal with a very bad situation. The humane society only charged a small fee, and really was very supportive and understanding to this emotional situation. They allowed us to stay and gave us time after to deal with the situation, and were all around champs in supporting us and making our pet feel comfortable, in my opinion. When you think of the humane society, you think of a place to pick up or drop off pets, for me they helped to say good bye to a friend. read more

I find it absolutely incredible that animal shelters are still run in such an outdated manner with too many people without true compassion for the people who are desperately trying to find a lost family member. The stress and anguish should not be exacerbated by anyone on some bizarre power trip. They tell you to come in and look for your pet. It's not so bad at 1st but upon entering the back area where lost and found are housed, it becomes a real problem. Too small a space for all coming in stressed out and crying, however, one of the main issues is the smell once entering the rooms with the pets. The smell BEFOREHAND in the tiny office area is almost as bad. The woman is not nice. She's there to get your ID and scan it. WHAT? As long as you can produce a valid ID, why not just return it? They scan it and keep it until you come out of the smelly rooms. Then I was told that if your lost baby is with the Westland shelter for (5) FIVE DAYS, "THEY BELONG TO US." WHAT?!! That awful experience will cause you sleepless nights and THAT policy needs to be updated to accommodate the needs of grieving, anxious folks who need REAL reassurance that the shelter will do what's in the best interest of each individual cases they come in. I have volunteered in shelters and not seen these policies as antiquated as this. Please Westland HUMANE SOCIETY Care about the Pet Parents focus solely on reuniting these families. *This is a kill facility so if you're lost, scared furry family member is in THEIR care for (5) daysthey belong to US means what exactly??!! It means that they have the right to do whatever THEY want to do with your lost pet. Absolutely astonishing! read more

I took my cat here to be spayed, they were very dishonest with the price of the procedure, it was told a 140 for the operation but I ended up paying almost 200 hundred dollar. almost a month after surgery my cat is acting strange and being really whiny. read more

As far as pet surrendering, I do not recommend this place. I made the appointment by phone and even mention my dog's aggression issue towards treats ONLY.....it didn't matter to them. I showed up to the appointment ready to go and surrender our dog due to lack of time and our babys health. Anyway I show up gave my info , including the pet surrender form, with detailed info on her" bad behavior " still they charged me 35 bucks, soon after that I got taken into a back room where they told me in a nutchell that they couldn't take her because of her aggression of treats ( only growls) not food. Still they chose to take my money and waste my time. PLEASE save your self a phone call, trip and ur money. Appereantly they want a robot dog This location is so thirsty to suck your money. 2 chances of them saving me the time and money, still no mercy, all because I was HONEST to begin with. read more

My family has adopted 5 animals from this location since 1989. This place has grown and improved so much throughout the years. The last time I was here it brought a smile to my face to see how much more space the dogs have. The employees here are helpful and really care about the animals. My family always comes here first whenever the time is right for a new member of the family. read more

I recently took my cat to this location for an emergency veterinary visit. The entire staff was not only professional, but extremely caring and friendly. The facility is clean and well maintained. Highly recommend. read more

I had a pleasant experience adopting my pet from here and we use the veterinarian services there as well. The adoption area was clean and the staff was very helpful. The veterinarian clinic is right next to the adoption area for convenience. The vet was warm and kind with my pet and explained things well to me as far as my pets care. I would recommend. read more

We got our dog from there, so far everything has worked out and the dog has been well behaved and great. Vet center is reasonably priced, but almost impossible to get into on short notice if there is something wrong. read more

I got my kitty here roughly 6 months ago. I found the adoption process extremely easy and the staff was friendly. Their "fixin" equipment was down so had to take my kitty across the way to the vet next door roughly a week or 2 later to get her fixed, but wasn't a big deal at all. They covered the cost. read more

My 2 year old and 6 month old great danes ran off yesterday so i came here to check for my dogs and do a walk through, i had both the AKC and CKC paperwork for both dogs with my name on the paperwork and showed her my drivers license and they would not tell me anything unless i filled out some paperwork to do a walk through. I just filled out 1 walk through paper and when me and my 2 daughters walked through and we found our dogs. Not only did i feel like i was being treated like a criminal, she looked at me like i was crazy when i said they were both mine, because i didnt fill out 2 walk through forms for both dogs. Both of the AKC and CKC paperwork was not good enough, she wanted pictures and pet records??? I did not know it at the time but I was dealing with the manager already I told her the vet that we took the dog to and she called the vet and came back and said they did not know who I was or the dog so I called the vet and they verified my information right away!?!? I asked her if she called that same vet and she said yes? I was blown away that the manager of the Humane Society called to verify my pets medical records and failed miserably, she then told me she could release my two-year-old dog but not my six month old puppy unless I had pictures or vet records. the dogs were just lost yesterday and I came in first thing when they opened and she's treating me like a criminal this is just ridiculous and I can't believe they let someone like this run the shelter. I told her she can hold on to the dogs until I can make some formal complaints to the board of directors, because these are obviously my dogs and she was making it way to difficult, I grabbed my daughter's and left. Very disappointed! Now I have 2 more 30 min commutes because the manager wanted to play games. Ridiculous! read more

First, the staff here is a joke. They all upsell you the entire time you have conversation and don't even care about the animal! Taking my cats to get fixed all they wanted to do was have me do extra things the cat didn't need. Secondly the staff knows nothing! I called and asked for advice on a situation and the lady on the phone was so dumb and rude it took me 20 minutes to accomplish what I could of online. Not only was she rude and asked things like how do you spell smith? Or "you said they vomited correct?" After my initial reason for calling was because they had thrown up and was the first thing I said and repeated many times. I thought about actually going to the place and taking to a manager after dealing with her. The other boy next to her is no better! Overall they need a NEW STAFF who actually CARE and aren't dumber than a box of rocks. read more

If there were zero stars I would give them that. Twice I drove over 30 mins to see a particular dog showing on website. First time dog not there, drive back home (30 mins). Look at website thinking dog adopted, nope still there. I call and explain dog wasn't there, she checked elsewhere, yes, dog is still there. Then I'm asked if I know anything about this dog, "only what humane society has posted". She proceeds to tell me this dog is very aggressive towards other small animals (squirrels, etc). What the hell dog doesnt?? So, back I go the next day. This time dog is there, but another family is with the dog. But theres a new little dog that had not been there day before. I took the paper went out to front desk so I could meet the dog. I stood there not knowing what to do for approximately 10-15 mind before I asked another family there what to do, since not one of the workers could politely stand up and say, "If you are wanting to meet a dog, please sign your name and fill out a form and we will be with you on order you signed"! Now, it took me longer to type that than it does to say it. As I'm looking for the paper the family told me about, I am extremely and rudely told to step away from the huge desk (that only 2 people were at). So, I get the paper, I step away from the desk, and fill the paper out very sloppily, because I have no hard surface to write on and I wait my turn, and wait, and wait, and wait, and wait. There was one name on the paper in front of mine. An hour later, I walked back to where the dogs were, put the paper back, went back out front, scribbled my name off the paper and walked out without even getting to meet a dog. I come home and look on the website again to see if the newer dog is on site....nope!! I will NEVER go back to this humane society again. The little b**ch that was working the counter does not have the personality to hold that kind of job, no compassion. I hope she doesn't have contact with the animals. I am now going to Saving Tails Animal Rescue, and/or Last Day Dog Rescue. Costs less and they care read more

We spent time with a dog at the Berman Center - Michigan Humane Society in Westland. My family fell in love with Sasha and since it was closing time, we said we would be back the next day to adopt the her. At that time, we were struck at how uncaring the staff there was and disappointed at the supposed caretakers' attitudes toward the animals. We were driven to rescue the dog from this place. My husband called as soon as they opened to let them know we intended to be by later to adopt her, knowing that she wouldn't be able to go home until her surgery was done (spay). They said that she could come home now since they needed to wait to spay her. We called a few hours later to let them know we were on our way. When we arrived they "lost the file", took an hour to gather up their supervisor to tell us that our dog was no longer adoptable due to ringworm. "Would we like to pick out another dog?" This dog had already been in our heart! No, she is the dog we love and can't be replaced! After countless attempts to speak with this supervisor again, it took their corporate office to get the supervisor to call us back after nearly 24 hours. They had already killed our dog before we got there. They didn't have the courage to tell us to our face that they screwed up. Their lack of professionalism, inability to run an efficient office, and complete disregard to their own mission statement led to the death of my potential new family member. I'm heartbroken and so are my 3 children. This did NOT have to happen. They need to clean up their staff and remember that they are there for the animals - not new fancy buildings and money to line their own pockets. DO NOT SUPPORT MHS - THEY KILL DOGS THAT HAVE POTENTIAL HOMES!! USE NO-KILL RESCUES!!! read more

I volunteered here and the staff was so rude to me. They gave off a vibe that I was a burden to them. Especially the woman with the long red hair. I was a dog walker so I would need to get keys for the cages. She would roll her eyes at me and act like it was such a hassle. I had always wanted to work/volunteer here and I was so disappointed with the way I was treated. read more

sorry dogs and other furry and feathered animals, but I have called MHS numerous time about dogs being neglected and what was I told? my city (Inkster MI) is not in their jurisdiction and they would do nothing . Call Detroit dog rescue at least they will take action! Also I had a dog of mine put down at this shelter years ago by a doctor did not do 2 young girls did very uncaring will not go back. Once again sorry to all the animals my heart goes out to you, after every ones done dealing with the Detroit dog shelter we all need to turn our attention to MHS they are not that much better they just have a better cover . read more

Took my cat there to be neutered and they charged me almost $300 for unnessisary screenings, shots, and the surgery. They also chipped him when he wasn't supposed to be and charged me for it. They also clipped his nails down the bone, way farther than what should be done, when he wasn't supposed to have them done at all and charged me for that as well. They gave me hardly any instructions when he was done with the surgery. Went there again recently just to play with one of the dogs even though we knew we couldn't adopt it. Thought it would be appreciated for someone to come let a dog out of the cage and let it play for a bit. We had told the employees we couldn't adopt the dog and they had us fill out paperwork and had us wait for at least an hour just for them to change their mind and tell us they can only take the dogs out for a potential home. Time was totally wasted. They also sold me a cat under the information that he was good with other cats and had no medical issues other than what he was already being treated for. The cat absolutely hated other cats and had a parasite in his poop that was spreading bugs all over my apartment. read more

Such a bad experience for me and there are too many issues for me to list here with both the shelter and the clinic but I will list just some. Although I have purchased several pets in the past from this shelter I will not go there ever again. My animal is healthy now because of my own veterinarian's treatment of her and I will not bring her back to that clinic to be spayed. I will take her to my own vet to have this procedure done and the money for spaying included in the adoption fee will be lost. Still, they are not going to touch my baby ever again. Her health problems should have been noted at the shelter but were not. Parasites and fleas plus the expected kennel cough. They assured me that she had been checked for parasites and fleas and had none. I had to pay the clinic for all of her treatment due to these obvious issues that two of them should have been taken care of at the shelter. They assured me she had been checked and was healthy. The humane society has become a money hungry organization and I would advise people to look at other shelters in dire need of people to adopt. The adoption fees are way out of line with other shelters. This is a real shame as you would think they would want to get as many animals adopted out as possible in this poor economy. This is a kill shelter and they would rather kill the animals than help people to adopt them who might have low finances but have so much love to give. They will not even budge on the adoption fees and have a real smart ass attitude about it, however I did like the woman who handled the adoption papers. She was very nice. Many can just not afford the high adoption fees and the initial vet visits too. It was a stretch for me but I was able to come up with the $350 fee for a mixed breed puppy. $350??? You tell me that is not selling animals! She'd only been there for couple of days so how much could that have cost them? Plus there was a $25 deposit fee on spaying within 30 days. That's if they are healthy enough to spay within 30 days. Many just cannot come up with that $375 fee or even the $190 for an older dog. The clinic, in my opinion is totally incompetent and I have good reason to feel that way. This is my personal opinion but I wanted to warn people it is not all roses over there at either the shelter or the clinic. I love my new baby very much and would not trade her for the world. I am very grateful for her and we are now joined at the hip. I would never let anything happen to her and that is why I would NEVER take her back to that clinic. I just wish this entire experience had not left such a bad taste in my mouth making it improbable that I would ever recommend the Westland shelter or clinic to anyone. They showed no interest in making things right. I am still waiting for a promised refund and do not expect to ever see it. What happened to them? They used to be a wonderful and respected place to get a pet. Such a shame! Yes, there is more but I won't go into it here. Please think about going to another shelter. They need you more than this shelter does. The Humane Society must be very financially well off with the prices they charge. And one more thing... the clinic was no cheaper than my own vet as I took their bill up to him and he was actually cheaper on the treatments. Inexcusable experience!!! I will be very surprised if they publish this as there are way too many good reviews out there and I will bet there are a lot of people who feel the same way as I do and are not being heard. I am so unhappy with them I could cry. read more