Formerly known as Foundations Systems 360 - note, they rebranded in March 2025 according to their…read morewebsite. Rebranded? Bought out is probably the case. It looks like US Waterproofing (USW) is a big player in IL & IN.... I had a huge crack in my basement wall that leaked bad enough that sand started pooling at the base of the crack. I had 6 estimates from $750 - $32,000, which ranged from just filling the crack all the way to interior & exterior foundation drains. USW was a mid quote, but the most bang for your buck and they offered a military, teacher, or first responder discount. With USW I got the crack filled/repaired, an interior floor drain dug from the crack to my sump pump (complete with a 90 mil wall liner), and a new battery back up sump pump installed. Their quote was reasonable, but installation of a new sump pump was the kicker for me and why I went with USW. They got me on the books the next week and took about 5 hours to the complete the job. What they got right: 1. They wrote into my quote that all exposed carpet from the entry of the house to the job would be covered. And they did an excellent job of this. 2. The team that was sent over was professional, friendly and let me watch and ask questions throughout the whole process. 3. Although they put up plastic walls around the work area, they warn you the process can stir up lots of concrete dust that will get everywhere. 4. My salesperson kept an open communication with me via text throughout, and after, the whole process. What they got wrong: 1. The exhausting sales binder they are required to go through with you. It's a 4 inch binder! 2. Although the binder is HUGE, they don't represent the final product transparently enough. I was quoted an access port to clean out the drain, but it stuck up 2 inches out of the floor, and they location they chose for it would've messed up my laundry set up, so I had them remove it (they need a flush access port option!). Another example is they did not have a great picture of what the wall liner looks like, nor did they have a physical example on hand. The salespeople should carry an example of the wall liner with them. 3. The 'crew boss' shows up and just walks right into my house and down to the basement, without announcing or introducing himself. I did not appreciate this, whatsoever. #2 & 3 of what they got wrong is why I took off a star, all in all, I'm pleased with the final product and what I paid for it.

Misdiagnosed my 93 year old mother's basement leak problem. Charged a very high fee for not fixing…read morethe leak. Then refused to answer calls. Minus stars would be fair if possible.

This company did work on a house I just purchased. They used fortress foundation straps. They…read moreinstalled totally wrong. Basement foundation wall collapsed in. Called owner. They won't take responsibility even though fortress reps came out and said they installed product totally wrong. If anyone has insurance info on this company please reach out to me asap. Or if you would like to join a class action lawsuit.

The biggest ripoff company I have ever had to deal with. They don't do what they said they were…read moregoing to do and wouldn't fix it. Had to hire a different company to remover everything they did and redo it. Do not take a chance they will rip off the most vulnerable person with no conscience.

Needed to replace level porch railings, which are hard to find because they each attach on one side…read moreto a roof supporting column. Emailed pictures to Stan Harrison last summer, who worked up a quote. Not cheap but these can't be found. Procrastinated until now, asked for a re-quote, and was told last year's quote was good. Fortunately, I drove over with one of the old railings to make sure. Glad I did. Walked in and Stan said, "I don't know what the hell that is." "It's a porch railing, Stan." He showed me the one brand they sell, completely inappropriate for this job. Meanwhile another customer, a contractor, was being told by another clerk, "I don't have a window like that", whatever that was, and the contractor was trying to choose a replacement. And a THIRD customer, also a contractor, was holding a broken piece of vinyl siding and apologizing by admitting it was "probably 8 to 10 years old" and hoping to match the brown color as best as possible. His clerk was looking at the siding like it was a prehistoric reptile. So! I'm thinking Ingram's motto is: if you want exactly what we sell, come to Ingram!

I cannot say enough about this company! The customer service that I received is phenomenal and you…read morecan't find cheaper prices then theirs! Stan that works the counter actually helped me save money and delivery was easy to set up and right on time! My house looks beautiful:) Thank you Ingrams!

Empire Plumbing was called to repair a leaking shower valve. Joe accessed our situation, explained…read morethe repairs and provided a quote. The job was completed and all updates were explained and job site was cleaned up and returned to normal. Joe and Nick impressed us with their professional work ethic. We are very happy with this company and service provided.

My toilet was leaking into my crawl space. I called Empire and they came out the very next day!…read moreAndrew and his crew member explained that the wax seal needed to be replaced and the falange was too short so they needed to raise it with an extender. The job was completed in about 2.5 hours including all the clean up and recaulking around the base of the toilet. They were extremly professional and thorough. I highly recommed Empire for your plumbing needs!

Bummer - 5 stars became a 2 .5 Rob was great to work with- found a great reasonable granite for a…read morebasement remodel. Didn't want to break the bank . After installing- looks great. However 2 electrical outlets were not reinstalled- tried my best - can't get them in, or power restored. Called rob - said not their problem- but he can get another company out - at an up charge . Seems like granite need to be cut a bit more .

We had scoured the internet for granite slabs and after visiting several shops found one we loved…read more My contractor had worked with a different granite supplier and they gave us a price, it was outrageous! I loved the look but not the price. I was driving by and found this shop. I went inside and met Brandon he showed me their granite selection, they had fewer choices but they had a sample that looked almost identical to the one we wanted. Brandon said I would be happily surprised by their quote. I sent them our dimensions and boy was he right. They offered a much more affordable price. Needless to say we placed our order, the gentleman came out and measured the space. Within days they were giving us an installation date. Ryan and Austin called and were here within half an hour. They brought in the granite, drilled a couple holes for faucet and garbage disposal button and installed each countertop. We needed a couple pieces throughout our kitchen, they did a great job making sure the process went smoothly and without making a mess. They made everything was cleaned and installed properly. We are thrilled and will highly recommend this company to anyone looking for tile, granite or other stone work.

A&E responded quickly on a Saturday morning to our plumbing issue. The highly skilled…read moreprofessional plumbers, John and Justin, were meticulous, customer oriented, and friendly.

I was in a bind and realized I needed a plumber at 3:00 on a Friday. I could not get my usual…read morechoices out that quick. A friend suggested Anytime, and they were able to come out. I didn't read any reviews until after I booked them. as you can see, there are some reviews that might make one wonder. I decided to trust my friend's recommendation and keep the appointment. The sent Donnie and Alex. I explained my worst fears about what I thought the problem could be. They inspected and snaked the main line out to the city run. They confirmed that it was in good shape and just needed some water jetting to knock out some larger root packs. They could have easily turned this job into a lot more and I would have gone right along with it and wrote a much bigger check. They were friendly, didn't seem rushed, and explained everything in detail. In fact, I am calling them again after I finish this review to have them do some other work I need done.

The customer service is terrible they didn't seem to be interested in helping me. I went there…read moretrying to find a sink in the original color, but they only had white or off white. I only went there because I had special ordered original colors in the past. Then they wanted to sell me a cabinet, I seemed to be the "a big joke" to the three men.

Forgot to review a few years ago! Ordered shower doors and custom made counter tops. Showroom can…read moretake some time, to get a salesperson, but after that - most was decent. After 2 years shower doors were leaking a bit at bottom of door. Needed a replacement strip for the bottom. Went in, they found the part - couldn't find the price for it , after looking for a while - they just comped it ! Nice !

Excellent professionalism and span of multiple services and selections. Staff is excellent.read more

Great experience working with Ultra Floors. They installed new hardwood floors in April 2021…read more Removed old carpet and flooring and disposed of it. Two installers finished the job in just over 3 days. Fantastic work! We will definitely be using Ultra floors to purchase and install new carpeting this fall for the upstairs in our house.