So many problems and not enough room. On September 27, 2014 I did their on-line application for…read morestorage rental. Got an e-mail from them confirming and with all the correct information that I'd entered. I called the Stor It at 1435 Malad Street to confirm that everything was ready for my rental on October 1st. The man who answered the phone said he never got the e-mail from Stor It on-line. So I confirmed that the e-mail address on the e-mail I'd received from them was correct and forwarded it to him. He said he didn't receive that one either. We went through the lengthy process of giving him all the same information AGAIN and I paid for, with a credit card, the remaining September portion of the rent. I made an appointment to sign the contract for 11 AM on October 1st. I arrived at the Malad Street location to sign my contract at 10:50 AM. The woman working said there was no contract and kept insisting that I had the wrong location; I'd rented somewhere else. I keep asking her if she wanted to look it up by my last name and she kept refusing. Then I said I'd have to call the police because someone at the phone number at this location had taken my credit card and made charges; verified on-line via my credit card website. Then she looked it up by my last name and lo and behold I had paid for a space at that location. She said they weren't doing my contract there and I had to go to Park Center Stor It to sign the contract. I told her to call them to verify that that was, in fact, true. She argued and didn't want to but I finally pestered her enough to get her to call. I asked for her name but she said they didn't give out their names due to security issues. I said I understood given the shame she must be feeling. Then I drove to Park Center Stor It and was 'waited on' by Mary. Mary informed me that Corporate Stor It, whoever they are, had decided not to rent to me since my attitude was bad. My attitude was bad? Their internet doesn't work either on-line applications or simple forwarded e-mail, their staff doesn't know where contracts are executed, their staff is too lazy or untrained to know how to look up a contract, and their management decides who they rent to based on this level of customer service? I'm glad because I would never intrust my valuables to this type of organization. Luckily I found out before any problems occurred and I'm sure with this type of staffing, many problems do occur. I found Republic closer to the airport, staffed by very professional people and am pleased by the outcome. Beware of Stor It!

The first day I signed up was great. Really friendly, and the process was fast and easy. They…read moreopened the gate for me and I was able to load most of my stuff in there. I returned later that night only to find that my access code to the gate would not work. I have since then called and left a message regarding this issue, and never received a returned call. When I was actually able to get a hold of someone, they said they would resolve the issue with my code, and send someone up there to fix it. It has been almost 3 weeks and I still can't access my unit. They just sent me an invoice for the first month and I am curious if they actually expect me to pay it considering the circumstances.

Dalton at Stor-it Storage was absolutely wonderful to work with. Since we're coordinating…read moreeverything from out of state for our daughter's summer storage, we really appreciated how seamless he made the process. He helped us secure the perfect 5x7 unit and was incredibly responsive every step of the way. His follow-up was prompt, thorough, and reassuring, which made a potentially stressful situation feel easy and well-managed. Dalton's professionalism and genuine willingness to help truly stood out. We're very grateful for his excellent customer service and would highly recommend working with him!

I have rented an embarrassing number of storage units here for the past few years…read more Dalton and his staff are always helpful finding the correct size units for me. It's easy to get in and out of the facility and my units are easy to access.

HORRIBLE! If you value your stuff, don't store it here. Unloading things from my unit and there was…read morerat poop everywhere- in boxes, on the floor, on top of my things. The outside doors that lead into the storage units don't seem to lock at all, not even at night and the doors themselves are very flimsy and thin. Wouldn't be hard for someone to break it down. Some of my things had been chewed on by what I'm assuming are rats (see attached photos) and there was so much poop in my boxes as well as dead spiders. The real kicker was a dead snake stuck to some duct tape on one of my boxes. You read that right. A DEAD SNAKE! I'll say it again, if you value your stuff DO NOT STORE IT HERE!!!!!

When you get here these people are completely in prepared. A lot of I haul locations are usually…read moreclean and up to speed with the computer system offered by these two are lost. The yard for the equipment is dirt and rock with little maintenance, don't come if it's rainy. The guy will let you know he can't help you because he died not to long ago and is living again, really makes you uncomfortable, so we dug the trailer out for them all the while the man is saying it's perfectly fine the yard has no nails. I won't reach back out to these two chuckle heads again.

I was purchasing a trailer there with a lady while sitting inside while my husband and her son went…read moreto get parts. our hitch stolen as well as the weight distribution hitch. WE WERE INSIDE TRAILER WITH CAR IN FRONT !!!!! my husband had to go up 15 minutes later to desk to see if someone turned it in. Where they said what brand oh someone did just turned something in. But my other hitch was gone. They didn't seem to concerned about theft while you are there and said oh were not responsible. DO NOT BRING ANYTHING OF VALUE HEAR

Great, professional staff members. Thoughtful, made me comfortable and treated with respect. I…read morecalled them to get information and they were knowledgeable and polite. I drove over and signed up quickly and easily. The facility was clean, organized and well thought out. This was what I expect and my expectations were exceeded. Thank you and I look forward to working with you for years to come.

Awesome--and it is because of the outstanding staff who is (I think) the manager. He always was…read morethere to answer questions, and their units are laid out so it is easy to get stuff in and out of unit. We were sad when we moved our furniture out of storage because their staff is so nice!! Prices are good too.

Easy to get in and out, unit has AC. Nice experience, management was responsive to needs.read more

Unbelievable customer service and accommodations across the board. All staff including management…read moreat the Victory locations in Boise are all about the customer experience. Thank you!